Marriage of dev ops + itsm blend

•

0 likes•64 views

The document discusses the similarities and differences between two families (or groups) in technology - one focused on IT service management and one focused on agile/DevOps. Both groups have their own languages, processes, and ways of working. However, they also have two things in common - a desire to provide value to businesses from technology and a love for technology. In the end, the document suggests that the two groups have more similarities than differences and should work to blend their approaches and find common ground in order to have a successful relationship.

Education

Welcome to the marriage of
©DanielBreston Limited 2020

Operations & Development
©DanielBreston Limited 2020
By James Delingpole 2015
The Two Families of Technology

They speak differently
©DanielBreston Limited 2020
• CAB
• Change request
• Incident form
• Service Management,
SIAM®, VeriSM®,
• MTBI, MTTR
• Business Case
• SVS
• SLA
• Product Owner
• Scrum
• Sprint
• XP, TDD, BDD, Kanban
• Velocity, Burndown Chart
• User stories
• Backlog
• Release it now
Myth or truth

They work & learn differently
©DanielBreston Limited 2020
Myth or truth

They created their own way
©DanielBreston Limited 2020
Hmmm. Probably true…

Two things in common
©DanielBreston Limited 2020

And a love for Technology!
©DanielBreston Limited 2020

Parents pleaded “Send me a sign!!!”
©DanielBreston Limited 2020
Sign
OK: Leaders in businesses wanted value from IT

One starry night!
©DanielBreston Limited 2020

©DanielBreston Limited 2020
Hey! We look alike
Copyright Axelos Limited 2019.
Reproduced under license from Axelos.
All Rights Reserved.
We work and deliver the same, sortof!

Common goals about their future
©DanielBreston Limited 2020

©DanielBreston Limited 2020
They made a pledge
Copyright @IT Revolution – The Unicorn Project
Copyright @ Axelos Limited 2019. Reproduced under license Axelos Limited. All rights reserved.

Similar tools
©DanielBreston Limited 2020

©DanielBreston Limited 2020
DevOps Agile Skills Association: ideas at work, B.V.
Let’s (gulp) get married!

AI, ML, Digital, Cloud, RPA
©DanielBreston Limited 2020
The next generation (or now!!!)

©DanielBreston Limited 2020
What did I Learn or discover?
What can I use in day-to-day work?
What Actions are we going to take starting
today?
We learn together
Thanks to Paul Wilkinson of Gamingworks
Transparent leadership

Final tips/thoughts: The serious moment!
©DanielBreston Limited 2020
Technology
solves problems
or makes life
easier: who are
you helping?
Value is when it
is live. Make that
timespan short.
Be ready to pivot
and know when
you are off
course
Leaders: your
attitude and
behaviour
creates the
culture
Blend as you
need to, change
the spices like in
cooking!
Have the
courage to
experiment
Feedback makes
a happy
relationship
Language is
everything – pick
a common one

Q & A
©DanielBreston Limited 2020
• Coach to IT Managers & Teams
• Workshop facilitator
• Writer: ghost and my own
• Internationally experienced director &
consultant
• Contributor to frameworks
• Fellow British Computer Society
• Top 25 ITSM 2019
• DASA influencer
Follow me on LinkedIn or send me an
email and tell me you listened!
daniel@danielbreston.com
Thank you!

Broadband is essential to a thriving community – but it is not a panacea and it won’t work in a vacuum. Like a treadmill in the basement, broadband is only helpful when you use it. In this session, panelists from a variety of organizations working to support tech-based economic development strategies will discuss their own efforts, and provide the audience with ideas on how they can engage with their own providers around broadband-fueled economic development.

Secrets to global and local employer brand storytelling

Rally Recruitment Marketing

This document summarizes a presentation about using local employee stories to attract global candidates. It discusses Philips' employer brand and using a persona-driven strategy to determine which stories matter in different regions. Specific tactics are provided for finding and capturing stories from distributed teams during the pandemic, such as using employee videos, equipment loans, and facilitated conversations. The importance of tying stories to the employer value proposition and repurposing content across channels is also covered.

Incentive uci

Rickard Hansson

The document discusses how using collaboration tools can increase productivity, engagement, and cost savings for organizations. It highlights benefits like facilitating decision making and internal communication, shared document creation, and improving corporate culture through greater teamwork. An example is given of a company that increased efficiency by 10% over 5 months through these tools, saving around 4 hours of employee time per week.

Creating Your Own Web Site Idea Generator

David Gammel

Arnold Blinn - Talent42 2015

Talent42

GoDaddy has employed several strategies to recruit top technology talent, including opening new offices in major tech hubs, improving their on-campus recruiting presence, communicating challenging problems at their scale, and focusing on workforce gender diversity and career growth programs. They have transformed their company culture and technical strategy after being acquired by private equity in 2012.

Onboarding For Results Webinar - City & Guilds Kineo - July 10, 2014

Kineo

General presentation on Crush Design

johncrush

Technology is both supporting and becoming the business

Shay Moser

An engaging discussion to identify how to become an exceptional M&A project leader. Last year, some 19, 501 companies changed ownership in North America and Europe alone, for a total mergers and acquisitions (M&A) deal value of over $3.5 trillion, according to Pitchbook. That means business leaders are managing over 19,501 massive business transformation (M&A) projects – but how well are they executing them? And have they been planned using project management best practices? Do the executive teams understand the importance of their roles as project sponsors? With a failure rate of 70% to 90% according to experts, if any business and leadership activity ever cried out for project management expertise, it is any initiative spawned by an M&A deal. This session will help you discover how to successfully manage and lead M&A projects based on my experience observing and managing many large business integration projects. About Byond A business strategy consulting firm who believes in making a massive positive impact within any organization. We prepare business executives and owners to grow fast and position their companies to outperform competitors. If you are looking to prepare your company for a merger, acquisition or divestiture, set up a free 30-minute discovery appointment with us to discuss your specific business situation and explore how we can help you achieve exceptional M&A outcomes. Contact: solutions@byondma.com Follow: @byondma Visit: www.byondma.com

Doug Palmer - Achieving Authentic Enterprise Digital Transformation

Julia Grosman

This document summarizes research from a six-year study by Deloitte Digital on how companies are adapting to the digital age. The research found that digital transformation requires more than just technology - it requires companies to make digital a core part of their strategy, talent, and culture. Companies with higher digital maturity put digital at the core of their business, create an environment to support digital initiatives, and have strong leadership commitment. However, many companies still struggle with digital transformation and see it as just an add-on rather than a fundamental change. The document provides insights into how digitally mature companies approach areas like organizational structure, talent, and culture.

Do you have what it takes to become Chief Digital Officer?

Scopernia

Supercharge Your Career Through a Powerful Personal Brand - BoldPM Talks - Th...

Hector Del Castillo, CPM, CPMM

An engaging discussion to help you build a personal brand that resonates to supercharge your career. 7 seconds is all it takes when you meet someone new to decide whether they like you or not. First impressions are crucial in business interactions. A negative first impression can be nearly impossible to reverse or undo. Strengthening your personal brand helps you create a meaningful, powerful impression on everyone you meet. This is why it is important to establish your own personal brand to transform your career. A powerful personal brand helps you overcome the first impression barrier and clearly communicate to anyone you meet who you are, where you are in your career, what you've accomplished, and where you want to go next. If you are looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next conference, symposium, executive summit, or planning retreat. Connect: http://linkd.in/hdelcastillo

What's in Store for Marketing Operations in 2021

Marketo

This document summarizes predictions for marketing operations in 2021 from Adobe's Head of Marketing Operations. Some key points include: - Technology will continue enabling productivity but also blocking it if experiences are bad, especially for younger workers. Attention will be harder to focus with more distractions. - Virtual experiences have clear benefits but replicating in-person dynamics is difficult without awareness to ensure engagement. - Newly formed or existing remote teams face challenges like limited physical connection and inertia, requiring creative solutions. - Predictions for 2021 include precedent from the pandemic year, more available talent, expanded data privacy laws, and rapid innovation.

Iridian 2015 Annual Report

IRiDiAN GROUP

In 2015, Iridian launched a new website with a responsive design and portfolio section. They also worked on branding projects for clients such as Perkins County Health Services and creative campaigns for Sirius Computer Solutions. Iridian's president emphasized the company's commitment to continual self-improvement and providing exceptional client service. The summary highlights Iridian's new website, client projects, and focus on improvement.

2012 kick off

Twin Cities Women's Council of REALTORS

New ways of working & knowledge sharing - Dirk W. Bijl

Vlerick Business School

The document discusses the New Way of Working (NWoW), which aims to create sustainable performance and joy at work by putting the human resource at the center and creating an inspiring work environment. NWoW seeks to be good for both the organization through better performance, and for workers through improved wellbeing. It advocates creating an integrated human-centric work environment across virtual, physical, mental, and social dimensions to facilitate and motivate workers. Implementing NWoW may result in better organizational performance, happy stakeholders, and a better reputation for an organization. The document provides examples and offers guidance on how to start implementing NWoW.

From WOM to the WEB, Effective Marketing Strategies for your School, classic...

Rick Newberry

G01 whatis yourvalue-dougsleeterkeynote_solutions14conference_slideshare

Sleeter Group

Doug Sleeter Keynote Address from Solutions14 Accounting Solutions Conference: This is our 11th annual conference. And I am SO pleased to welcome you to what I think you’ll agree is our most valuable conference yet. At The Sleeter Group, we spend all year designing the best conference experience for you, and you, and you. And all of our partners. Today, I want to talk about VALUE. Because VALUE is the one single thing that drives business success. It’s also the one thing people think they understand, but the perception of value is being disrupted by technology and client expectations. If you’re not convinced, I’m here to make that case.

Cisco presentation exloring the workplace of the future.pptx

Naveen605900

This document discusses the future of hybrid work and the workplace. It notes that while technology is often overestimated in the short term and underestimated in the long term, companies are now underestimating how hybrid work will transform their businesses. The document outlines Cisco's experience successfully implementing hybrid work over many years and shares insights into building an inclusive, people-centered hybrid work strategy and environment.

Webinar: Employee Experience and the (Digital) Future of Work

Michael Hinshaw, CEO McorpCX

Employer branding for Hiring Talent

Ruchi Bhatia

The document discusses employer branding and provides information about what employer branding is, why it is important, and how companies can build and improve their employer brand. It defines employer branding as managing a company's reputation as an employer and positioning the organization as an employer of choice. It highlights the importance of employer branding for candidate attraction and retention. It then provides tips and best practices for companies to develop their employer branding strategy, including defining their employer value proposition, using visual branding and storytelling, optimizing the candidate experience, empowering employees as brand ambassadors, having a catchy tagline, executing an employer branding plan, and measuring the impact.

The new Sales Navigator - LinkedIn Breakfast Melbourne August 2014

LinkedIn Sales Solutions

The document discusses how social selling on LinkedIn can help sales teams improve their performance. It provides statistics showing that social sellers who are engaged on LinkedIn perform better by creating more opportunities and being more likely to hit their quotas. It also outlines how social selling has changed the buying process, with more people now involved in decisions and buyers relying on social media and relationships to research vendors. The document advocates building relationships on LinkedIn and provides examples of how social selling on LinkedIn helped one sales rep win a new deal.

Capabilities Deck

ChrisMoran57

Bridges is a creative agency based in North Carolina that serves clients in the Southeast. The agency was founded in 2011 and offers services including branding, videography, graphic design, web development, and social media strategies. Bridges works with a variety of clients from small businesses to large organizations. They take a customer-centric approach to understand each client's target audience and create work that will appeal directly to customers. Pricing is determined based on the scope of work required and level of depth for each individual project.

2013 Content Marketing Awards: Agency of the Year Entry

Babcock Jenkins

Cloud services provider sales techniques

Lori Mankin

This document provides an agenda for a presentation by Chris Boyle and Bill McCharen at the Cloud Integrator Summit on August 23rd-24th in San Diego, CA. The presentation will cover how to effectively market and sell cloud services to prospects, including how to conduct needs analyses, ask questions to understand customer priorities, compare total cost of ownership for cloud versus on-premise solutions, and why customers may choose cloud even if it is similarly or slightly more expensive. Real-world case studies are also included to illustrate how the presented strategies have helped close deals for MyITpros, a managed IT services company specializing in cloud computing.

10 Most Inspiring Women Leaders to Follow in 2022.pdf

insightssuccess2

Company Profile | Coding Brains | Building Amazing Products

Adam Thompson

To meet our Amazing Team, visit the Link below: https://www.slideshare.net/AdamThompson73/our-amazing-team-coding-brains Coding brains is a company that provides value to clients by combining our experience with our commitment to deliver quality service to our customers. Our strength is directly derived by highly skilled and experienced professionals. Our core focus always remains on a transparent communication between the client and the team members which helps in ensuring a clear understanding of the requirements.

XLA – ANOTHER SHINY NEW THING THAT REALLY HELPS?

Marriage of dev ops + itsm blend

Recommended

Recommended

More Related Content

Similar to Marriage of dev ops + itsm blend

Similar to Marriage of dev ops + itsm blend (20)

More from itSMF Belgium

More from itSMF Belgium (20)

Recently uploaded

Recently uploaded (20)

Marriage of dev ops + itsm blend