VeriSM was received with great enthusiasm because it gave a concept how different frameworks, approaches, resources, etc. can be combined and applied, not just for IT but for every service provider in the organisation. With ‘VeriSM: unwrapped and applied' organizations and professionals get practical guidance in making digital transformation a reality.

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Martijn Adams
General Manager EMEA
martijn.adams@4me.com
The VeriSM model
How to find new digital services?
• Be open, encourage ideas,
• go out and educate others about what is
possible today,
• Create an environment of innovative thinking,
• Try to design something new or alternatively,
• look at what urgently needs replacing

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Governance
Governance
 Risk management
 Compliance to laws and regulations
 Financial
 Reputation
 Inclusive
 Corporate Responsibility
 Sustainability
 Elements
 Mission, vision, goals, objectives
 Principles, policies, activities
Service management
principles
 Financial principles
 Security and Privacy
 Appetite for risk and reputational
impact
 Time to market
 Enterprise Service Management
 Service management principles which
define the way we work
 Guidelines based on enterprise
governance
 Influences the Management Mesh

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The management mesh
 Flexible; supports
products and services
 Each product or service
can have different
requirements
 Elements
 Resources
 Environment
 Emerging technologies
 Management practices
Service Stabilizers
The management mesh
Elements
Resources
Environment
Emerging technologies
Management practices

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…
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Service Level Review
Governance Compliance
SM Principles Review
Enterprise Service Management & SIAM
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