1. Marlow Ockfen
3402 Monterey CT NE, Renton WA, 98390 | home/cell 406.690.0278 | mockfen@expedia.com
|www.linkedin.com/pub/marlow-ockfen/46/841/540/
TrainingProfessional with14+yearsof experience administering, developinganddelivering all modesof trainingcourses
and curriculainacademiaand corporate settings.
Skills/Strengths:
• Thrive inever-changingbusinessclimate
• Successfullybuiltextensive onlinelearningprogramsfromscratchfor twolarge organizations
• Strongrecord of e-learning, Instructorledtrainingdevelopmentandfacilitation
• Publicspeaking;Strongoral andwrittencommunicationskills, interpersonal skills,andtrainingpresentations
• Highlyorganizedprojectmanagement
• Effective organizationalanalysis,processdevelopmentand consensusbuilding
• Knowledgeof Andragogic(Adult) Learningtheory
• Experiencedbusinesstraveler
• Workingknowledgeof Spanish
Work History:
Aug 2014 – Present Instructional Designer,ExpediaInc.,Global Customer Operations(GCO)
 Use ISD ID model toworkwithSME’s, create and facilitate trainingprograms –both standardand highvisibility
 Conduct numerous Partnersite visitstoassesstraininggap analysisanddiscernopportunitiesforimproveddelivery
 ConductedPilotandrolloutof AgentCoachingtraining–workedcloselywithQualityAssurance andService Delivery
 FacilitatedFundamentalsof FacilitationandendorsedPartnertrainingfacilitators
 AssistedwithLMS/Toolsadministration
 AttendedCrossPartnerforumstobetterunderstandPartnerissuesandneeds (Sales,Flight,Coaching) andto
developstrongrelationshipswithPartners,Service DeliveryManagers,andotherstakeholders
Sept2012 - Feb2014 Technical TrainingConsultant/Instructional Designer/TeamLead,Dell,Inc. –Worldwide
Technical Training
• Dell,Inc.(FormerlyQuestSoftware):Inadditiontocontinuingdutieslistedbelow,increasedresponsibilityforteam
infrastructure,deliveredtrainingof newteammembersandbecame go-tovoiceoverspecialistforthe team.
• Managed dayto day activitiesof Technical TrainingTeam – DutiesdelegatedbyDirector
• WorkedwithDirector/VP anddiverse teamstodeveloptrainingstrategiesfor global Technical Training.
• Responsible forsuccessful projectmanagementof numeroustraininginitiatives.
• Publishedcourseswithvariouscorporate standardsforfourdifferentLearningManagementSystems.
• Workedwithlocalizationteamstotranslate materials intovariouslanguagesforworldwide audiences.
• Responsible forall learnerevaluationandsurveysof trainingcourses,curriculaandcontent foreffectiveness&
quality.
• Contributedtoorganizationalsuccessbyattaininga95% studentsatisfactionratingforall web-basedtraining.
Feb2007 - Jul 2012 Sr. Instructional DesignSpecialist,QuestSoftware,Inc. –Professional ServicesOrganizationand
Worldwide Technical Training
• Builtonline trainingprograms fromzerocoursestoover 100, replacingthe majorityof InstructorLedTrainingfor
Channels/Partners.
• Workedwith clientsand SubjectMatterExperts(SME) to developmentandcyclical revisionof Technical Training
for manyQuestSoftware products.
• UsedISD and ADDIE modelstobuildtrainingforvariousmodalities,including:

2. o E-learning:Web-basedSCORM/AICCcompliantcourseswithsimulationcomponents.
o Web-basedExamsandassessments forChannelsand PartnerCertification.
o InstructorLed Training(ILT),Virtual InstructorLedTraining(VILT),andblendedlearning.
• Administrated various LearningManagementSystems(LMS) andtrainingrepositories.
• Trainedteammembers andSME’s to use Instructional Designtoolsandprocess.
Oct 2002 - Feb2007 MSU-B Online Coordinator&Instructional DesignSpecialist,MontanaState University-Billings
• Administeredprogramfrom37 studentsinitially,toover4,000 studentsatendof my tenure,resultinginapprox.
$11,000,000.00 in revenue persemesterforthe university.
• Planned,implemented,andassessedactivitiesassociatedwithdevelopmentanddeliveryof quality
synchronous/asynchronousonline/distance academicprogramsforMSU-BillingsOnlinePrograms.
• Managed Online Instructorsfromrecruitmentthrough trainingandcourse delivery
• Providedonline facultywithorientation,training,andsupport.
• Reviewedcoursesforprogramintegrityandbestpractices.
• Oversawonline technologysupport,online student&administrativeaffairs - includingregistrationintegration,
online marketing/recruitingandpublicrelations/pressreleases.
May 2000 - Oct 2002 Online EducationAssistantCoordinator,MontanaState University-Billings
• Createdintegratedmarketingcampaignsforpublic,students,faculty,andcorporate partners.
• WorkedwithUniversityRelationsstaff topromote publicandinternal awarenessof MSU-Billings’rapidlygrowing
online programs.
• Developedelectronicandprintedtrainingmaterials;ImplementedContinuousQualityImprovementforall online
programs;trainedand assistedinstructorsfromdifferentdisciplineswithcourse developmentinthe eCollege (Now
a part of Pearson) eLearningplatform;andworkedwithstudentsineveryaspectof theironline education
experience.
Sept2000 - May2007 AdjunctInstructor,MontanaState University,MontanaState University-Billings
• Taught Intro to PublicSpeaking,AdvancedPublicSpeaking,NewsMedia,Persuasion(HistoryandTheoryof
Rhetoric),andPublicRelationsCase Studies. Classestaughtbothonlineandon-site.
Software Proficiencies:
• Articulate Storyline, ArticulateStudio, Camtasia,STTTrainerbyAssima,Adobe eLearningSuite (Captivate,Audition,
Acrobat,etc.),Audacity,Brightcove VideoPlatform
• MicrosoftOffice (PowerPoint,Word, Visio,Excel,Outlook,OneNote),SharePoint,Project
• LearningManagementSystems:CertPoint,SABA,NetExam, View Central
• Online learningplatforms(eCollege,Desire2Learn,Blackboard),administrative tools,course development
• Synchronous communicationtools, WebEx,LiveMeeting,Lync,GoToMeeting,JoinMe
Education:
2004/2005 Courseworkpursuantof Ed.D inAdministrationinHigherEd.,MSU-Bozeman
2002 Master of Science inPublicRelations,MontanaState University-Billings
2000 Bachelorof ArtsinOrganizational Communication,MontanaState University-Billings
1999 SemesterAbroad,MaastrichtCenterforTransatlanticStudies,the Netherlands

3. CommunityService:
• Volunteer2008-2013: BillingsBikenetTrail Association
• Volunteer2002-2013 (periodic):FriendshipHouse (afterschool programforatrisk youth),Billings,MT
• Volunteer2002-2013: GoodEarth Market (nonprofitfoodcooperative) Billings,MT
Accomplishments:
• Program Representativetothe 2008 NWCCU AccreditationReview Subcommittee forDistance Education,MSU-
Billings,2006
• Memberof Distance Ed.Subcommittee,MSU-BillingsContinuousQualityImprovementInitiative,2006
• Chairof MSU-BillingsStaff Senate,2004/2005
• Presenteratthe Montana International BusinessConference,Billings,MT,2002, ‘GrowingOnline Degree Programs”
• Graduate/TeachingAssistantship Awarded1999-2000 and 2000-2001, Teachingassistantforonline andtraditional
classes,1999-2001
• Attendee andpanelist - CiTEConference (eCollege),Denver,CO,2001 - 2006
• Presenteratthe 2000 National CommunicationAssociationConferenceinSeattle,WA; authored/deliveredpapers
titled“ChaosCommunication:ChaosTheoryAppliedtoHumanCommunication”and“Spiritual Chaos:Chaotic
Organizationof the WorldReligions”
• Editorin Chief of The Rook,student-runliteraryjournal of MSU-Billings,2000 - AssistantEditorof The Rook,1999
• Memberof the MSU-BillingsDean’sStudentLiaisonCommittee forthe College of ArtsandSciences,2000-2002