The document discusses the experience and qualifications of an individual with 15 years of experience delivering customer and business value through Lean and Six Sigma methodologies. They have helped clients realize over £500M in verified financial benefits across various industries. As an IBM accredited Lean Sensei and Six Sigma Master Black Belt, they have successfully led projects and deployments at organizations such as Thames Water, University Hospitals Leicester, Chevron Upstream Europe, AIG Insurance, Bayer, and Siemens Medical Solutions. They also have strong analytical skills and holds an MSc in Quality Management and a BSc in Biology.

1. I am passionate about translating the ‘voice of the customer’ into tangible business benefit, and have the
belief that that organisations that operate to the highest quality standards also operate with lower hidden
costs. My ethos is ‘exceed customer expectations’.
I was pioneering Six Sigma Black Belt in Johnson Controls and was trained by the renowned six sigma
academy.
I am a Certified Lean Sigma Master Black Belt with 15 years demonstrable experience in delivering
customer and business value through innovation, Lean and Six Sigma continuous improvement
methodologies. I have helped clients and organisations realise verified financial benefit in excess of
£500M. I am experienced operating in risk adverse industries such as oil and gas upstream operations,
healthcare manufacturing, aerospace, and insurance and utilities. Often operating in complex multi-
stakeholder environments I have successfully demonstrated relationship management skills and been able
to influence stakeholders with competing views to make, and accept change.
Having trained over 450 people in the use of lean sigma both on the job and through the classroom and
provided support through ongoing mentoring I have helped organisations grow their capability and
develop a culture of continuous improvement. I have a proven record of successfully deploying continuous
improvement programmes from proof of concept, through to maturity.
As an IBM accredited Lean Sensei and Six Sigma Master Black Belt together with previous industry
experience I have delivered successful projects in diverse organisations such as;
• Utilities industry Thames Water (Innovation process lead).
• NHS University Hospitals Leicester. (Innovation and improvement framework deployment).
• Oil and Gas Upstream operations Chevron Upstream Europe (Lean Sigma deployment).
• Financial services. AIG Insurance Value Stream analysis global claims transformation
• Healthcare Diagnostics manufacturing. Bayer and Siemens Medical Solutions (Lean Sigma deployment
champion).
• Aerospace operations FLSA Aerospace. Six Sigma Master Blackbelt. (Aviaition engineering operations).
• Facilities Management and engineering Johnson Controls (Six Sigma Blackbelt back office projects).
•Background: •Functional Expertise:
Mark Thompson MSc. BSc.(Hons).
I have strong numeric, applied statistical and analytical skills and hold
a Masters Degree in Quality management using statistical
techniques, and a BSc Hons degree in biology.
I have a proven track Innovation Process Management.
Lean
Value stream analysis and improvement.
Kaizen
Six Sigma,
Change management Stakeholder management,
Quality management using statistical methods.
Statistical process control,
Minitab SPSS, and JMP
Deploying Lean Sigma in greenfield sites and developing a
sustainable continuous improvement culture.
Stakeholder Management.
Good communication & presentation skills,
I have strong numeric, applied statistical and analytical skills and hold
a Masters Degree in Quality management using statistical techniques
and a BSc Hons degree in biology.
Supportive approach to project coaching.
Good organisational skills.
Strong numeric, statistical and analytical skills.
Good team leadership, project management skills, and relationship
management skills.
Proven track record of training and mentoring continuous
improvement skills across all organization levels and business
functions.
Comfortable working as part of a team or a sole trader