SlideShare a Scribd company logo
Marks & Spencer: Full Digital Strategy
Jess Burkhardt
Target Audience
Women with families, mid 20’s to late 40’s
The Big Idea
”The one stop shop for the overscheduled woman.”
M&S Social Media
Good presence overall, but there is room for improvement
Suggestion: Post MORE, target
audience uses this platform the most
Suggestion: Interact with followers more
Contests, Projects, and Hashtags
Suggestion: Post more images. This
platform is not just for responding
to customers
M&S Website
Very clear and user friendly, search bar is easy to find, organized
Suggestion: The blast of images on the homepage is overwhelming and may not be beneficial
They could reduce the amount of images and create a more modern website
M&S Internet Marketing
Successful across all boards
Suggestion: Display Ads
Use sparingly on third party websites
Ex: food network and Martha Stewart
Suggestion: Search Engine Marketing
Be specific with keywords
Ex: Unique mother’s day gifts, food inspiration
Suggestion: Social Media Advertising
Images and short text, bright and eye
catching, use hashtags
M&S Inbound Marketing
Four Steps to Inbound Marketing:
Attract: Bring in the right traffic
Convert: gather contact info and offer something
in return
Close: transform leads to customers
Delight: continue to engage with customer after
base sale
***Developing an audience persona is important
when developing an inbound marketing strategy
M&S Inbound Marketing
DELIGHT: Most important step, we want to create a FOLLOWING, not just a single sale.
Suggestions:
Blogging – Tips and tricks, How to
This creates a ”M & S Lifestyle”
Suggestions:
Email Marketing – Marketing Automation
Software sends out “automated emails which
are tailored to each customer
M&S Mobile Apps
Mobile Website seems cluttered
Suggestion: Responsive web design
M&S and M&S Cook App very successful
Suggestion: Promote on other social media sites
M&S Metrics and Budget
Thanks For Listening!
5%
15%
5%
5% 10%
30%
30%
20%
5%
5%
10%
This budget is based off of a one year
time frame and $10m annual revenue.
Calculated by
digitalmarketingcalculator.com
Metrics:
Conversion rate: if you’re not converting leads you’re
wasting time
Bounce Rate: If people are seeing the M&S homepage
and leaving then we know something is wrong
Followers: Tracking the gain/loss of followers is a good
way to understand what posts work and what ones don’t

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Marks & Spencer Full Digital Strategy

  • 1. Marks & Spencer: Full Digital Strategy Jess Burkhardt
  • 2. Target Audience Women with families, mid 20’s to late 40’s
  • 3. The Big Idea ”The one stop shop for the overscheduled woman.”
  • 4. M&S Social Media Good presence overall, but there is room for improvement Suggestion: Post MORE, target audience uses this platform the most Suggestion: Interact with followers more Contests, Projects, and Hashtags Suggestion: Post more images. This platform is not just for responding to customers
  • 5. M&S Website Very clear and user friendly, search bar is easy to find, organized Suggestion: The blast of images on the homepage is overwhelming and may not be beneficial They could reduce the amount of images and create a more modern website
  • 6. M&S Internet Marketing Successful across all boards Suggestion: Display Ads Use sparingly on third party websites Ex: food network and Martha Stewart Suggestion: Search Engine Marketing Be specific with keywords Ex: Unique mother’s day gifts, food inspiration Suggestion: Social Media Advertising Images and short text, bright and eye catching, use hashtags
  • 7. M&S Inbound Marketing Four Steps to Inbound Marketing: Attract: Bring in the right traffic Convert: gather contact info and offer something in return Close: transform leads to customers Delight: continue to engage with customer after base sale ***Developing an audience persona is important when developing an inbound marketing strategy
  • 8. M&S Inbound Marketing DELIGHT: Most important step, we want to create a FOLLOWING, not just a single sale. Suggestions: Blogging – Tips and tricks, How to This creates a ”M & S Lifestyle” Suggestions: Email Marketing – Marketing Automation Software sends out “automated emails which are tailored to each customer
  • 9. M&S Mobile Apps Mobile Website seems cluttered Suggestion: Responsive web design M&S and M&S Cook App very successful Suggestion: Promote on other social media sites
  • 10. M&S Metrics and Budget Thanks For Listening! 5% 15% 5% 5% 10% 30% 30% 20% 5% 5% 10% This budget is based off of a one year time frame and $10m annual revenue. Calculated by digitalmarketingcalculator.com Metrics: Conversion rate: if you’re not converting leads you’re wasting time Bounce Rate: If people are seeing the M&S homepage and leaving then we know something is wrong Followers: Tracking the gain/loss of followers is a good way to understand what posts work and what ones don’t