Marketing Plan
   Sandeman Port wine in 2012




           Sabrina Tosti Guerra
                   Nikolas Vogt
             Maria Clara Neves
             João Nuno Guerra

                   13.12.2011
I.       Current Situation
     •    Portfolio Analysis
     •    Marketing Strategy and Financials/Budget

II.      Environment Analysis
  •       Macro- and Microenvironment

III.     SWOT Analysis

IV.      Marketing Actions
  •       Marketing Objectives and Target Market
  •       Marketing Strategy and Tactics
  •       Implementation and Evaluation

V.       Conclusion


Agenda
                                                     2
George Sandeman (Chairman)
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   3
• George Sandeman: Scottish merchant who
  founded Sandeman

• The Don: Spanish caballeros de Jerez in a
  Portuguese student’s cape and wide-
  brimmed hat

• 200 years after, Sandeman is distributing
  their products in more than 55 markets

•   Sogrape: one of the major players in the Port business, exports to
    about 125 countries

•   Mission Statement of Sandeman: “Famous for pleasure”

    “As tastes and habits change, people are learning to experiment, chilling their red
    wine, serving white wines with meat and red wines with fish…Sandeman, too, is
    experiencing a renaissance as aficionados try new ways of serving it – no longer just
    as an aperitif or dessert wine, but as an accompaniment to haute cuisine (…)”
    George Sandeman.


Company and Mission
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   4
Sandeman




      Port              Red            Sherry         Madeira            Brandy       Cocktails
      Wine             Wines

-10;20;30;                              -Armada
                       -Confradeiro
40 years old   Tawny   Reserva Red      -Character                                  -Caipe
   -Ruby                  2000;                                  -VVO Solera      Sandeman;
                                        -Don Fino                    Gran
   -Vau                                                                             -Cream
                       -Confradeiro     -Dry Seco                  Reserva;         cocktail
  Vintage                Reserva
 -Vintage                 2002         -Medium Dry                 -Capa             -Bliss
                                                                   Negra;           -Cosmo
  -White                                -Rare Fino                                  -Crushe
                                                                 -Capa Real;         -Fizz
  -Apitiv                              -Rich Golden
                                                                  -Imperial.          -Hot
                                           -etc
 -Imperial                                                                        -Imperial on
  Reserve                                                                          the Rocks
                                                                                      -etc
 -Founders
  Reserve                                           -Fine Rich
    -etc                                          -Rainwater



Sandeman Portfolio Analysis
                                                                                                 5
 Most promising outlook in
  Sandeman’s portfolio

 Accounts most for the company’s
  sales

 Known for its fruit and style of a
  great Port Wine, but also with an
  added finesse

 Old type but still versatile

 Fits as an aperitif, digestive or even
  during meals

 Awards


Why Tawny?
                                           6
   Among first companies to label and advertise its wines
   Different languages and markets


                                                    Television

                                              Cooking magazines
        Advertisement
                                                     Websites

                                              Sandeman Website




   Networks in production and distribution with partners




Marketing Strategy
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   7
 Revenue: 26,42 Mln €
 Profit: 2,32 Mln €
 RoS: 8,78%
                                                         60 932€ on
                                                          marketing
                                                          expenses

                              102 091€ on                                        25,4% of 641
                              commercial,                                         200€ other
                             marketing and                                          current
                               distribution                                        operating
                            (deferred costs)                                        assets


                                                        Inconsistent
                                                           and low
                                                          marketing
                                                         investment




Financial Status
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   8
• Regulation of production & growing
                                            (by CMO & SIVV)
  Political
                                          • Possibility of increase of VAT on Port
                                            (by ~10%)

                                          • Positive outlook regarding global economy
                                          • Shrinking Port wine market since 2007
  Economic                                  (decrease of 4% in 2011 compared to 2010)
                                          • Exportation of Port wine declined by 5%


                                          • Strong social connection to Port wine,
  Social                                    especially in Portugal and England
                                            (The Methuen treaty)



                                          • Low innovation (mostly incremental
  Technology                                regarding production procedures)



Macro: Declining revenues but social connection
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   9
Main Competitors                 Brand Future                            Strengths

                             Aims at values like            • Versatile brand with unique drinks
                             Freedom, Passion and           • Positioned as contemporary Port wine
                             Dreams                           brand


                                                            • Well-known for quality old port wines
                             Emphasis on the quality        • Often first-mover with new products
                             and techniques                 • Only completely independent
                                                              exporter


                             Focuses on the simplicity
                                                            • Brand represents quality
                             and the national spirit of
                                                            • Focuses efforts especially on Portugal
                             its products



                             Combine art with the           • Churchill’s quiet recent brand and less
                             special characteristics of the   traditional
                             location                       • Positioned as high quality “boutique”


                             Specialized on innovation      • Traditional methods and the highest
                             and has established new          quality grapes
                             products markets (e.g.         • One of the best vineyards in the Douro
                             "Croft Pink“)                    Valley


Micro: Lots of brands but lack of clear positioning
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion           10
Strengths                                                                          Weaknesses
            • Brand
                                                                              • Limit amount of qualified
            • High quality                                                      labor force
Internal




                                                                              • Lack of promotion
            • Premium positioning on port
             wine market                                                      • Inconsistent marketing
                                                                                investments
            • Sogrape Group network
            • Production technique
                                              Brand
                                                             Inconsist.
                                           Premium
                                                             marketing
                                          positioning/
                                                            investments
                                            quality
                                                         Shrinking market
                                               Sales
           Opportunities                      growth     Low-quality brands
                                                                                                     Threats
                                           Increasing       Imitation of      • Shrinking market
            • Domestic leadership in      cooperation        products
              production (PT)                                                 • Switch to low-quality brands
External




            • Globalization & International                                   • Increasing importance of new
              trade                                                             producers

            • Increasing level of                                             • Ongoing industrial
              cooperation between final                                         concentration
              producers and intermediaries                                    • Imitation of premium
                                                                               products by white labels

   Leverage brand, premium position and increasing
   cooperation to overcome threats and weaknesses.
    Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion
Sales                       Market share                           Expenses



Short term:                                                                     Long term:
•    Increase sales by 10%                                                      •   Increase share of
                                              Sales + 5 %
     (BE, UK and PT)                          (i.g. -3,6 %)                         marketing
                                                                                    spending in FR by
•    Increase marketing                                                             25%
     spending to 415 700 €                                     Sales + 10 %
     by an increase of 155%                                    (i.g. -11,9 %)   •   Strengthen
     through an investment                                                          product and brand
     of 252 700 € (budget for                                                       awareness
     2010 was 163 000 €)                                                            (emotional touch)

                                                              Sales + 25 %
                                                                                •   Find strategic
                                                              (i.g. -21,6 %)        partners for
                         Sales + 5 %
                         (i.g. +7,2 %)
                                                                                    development of
                                                                                    new sale channels
                                                                                    (optimization and
    Recommendation: Not addressing the US market!                                   modernization)


Marketing Objectives
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion       12
Business-to-business                                    Business-to-consumer




                                                        Medium to high income adults, who
  • restaurants
                                                        frequently buy Port wine and drink it
  • bars
                                                        as a digestive, appetizer or social
  • catering companies
                                                        drink. High level of education.


                              Premium- differentiation strategy:
                                Tawny Port Wine
                              Aggressive marketing and
                                distribution strategies

                              One mission: “Famous for Pleasure!”


Who is the target?
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   13
Product strategy                                        Price strategy
Tawny Port wine:                                        Current price:

•   award-winning-                                      •   average price
    quality                                                 premium in the
                                                            top 5 markets equals 5,80 €
•   special packaging
                                                        •   no lower price, strong brand
•   combination with haute cuisine                          image            13,74 €/1L
•   no imitation                                                                   (average)




Promotion strategy
                                                        Placement strategy
Pull strategy:
                                                        Selective strategy:
•   interactive and emotional
                                                        •   relationships with upscale
    marketing
                                                            restaurants
•   social media, event-, press- and
                                                        •   website (purchases)
    outdoor-promotion
                                                        •   Sandeman’s Port wine Museum
•   brand-fitting testimonial


Marketing Mix and strategies
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   14
Testimonial and slogan
"Tawny Porto. Every drop is full of pleasure." António Banderas

                              Satisfaction
    Tawny                                        Full         Premium
                 Experience       and
    Porto                                     pleasure        character
                               relaxation


               Reference Ad
                                             • Upscale airlines

                                             • Social Media

                                             • Product package

                                             • Restaurants

                                             • Trade marketing

                                             • Events

Marketing tactics
                                                                          15
Airport Billboard                                        Golf magazine




         Packaging with quality seal




Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   16
Campaign Development                150.000 €

                Outdoors                                            32.500 €

            Social Media                    2.000 €

      Flight's brochures                                    5.000 €

                  Booths                                    20.000 €

            Restaurants                                     5.000 €

 Specialized Magazines                                                       2.000 €

  Life-Style magazines                                                       6.200 €

              Art Events                                                                            30.000€

                              Jan     Feb     Mar     Apr     May     Jun      Jul   Aug     Sept



                                                                  Starting Date
                                                                  Implementation Date
Implementation
 Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion          17
   Sales
    ◦ Direct purchases  online purchases  consumer behavior

   Market Share
    ◦ Worldwide trend- industry defined
                            Well
    ◦ Competitors’ market share
                           premium image


   Brand awareness
    ◦ Understand costumers’ perceptions
      and satisfaction
                  Balanced
                 investment
   Three levels of assessment loyalty
                  aiming at
                            Win customers’
    ◦ Company-widelong-term
                   impacts
    ◦ Department
    ◦ Individual



Evaluation and Control
Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion   18
Thank you for your attention!
Sources:

Conference Board: Global Economic Outlook 2012 (retrieved on 30.11.2011) –
  http://www.conference-board.org/data/globaloutlook.cfm

Lopes, T. S. (2005). “Competing with Multinationals: Strategies of the Portuguese Alcohol Industry”.
  Business History Review, 79: 559-585.

Loureiro, N., & Fernandes, P. (Eds.) 2011. Port wine characterisation and positioning in Portugal: XV Congreso
  Internacional de Investigación en Ciencias Administrativas AC (ACACIA). Universidad Veracruzana. Universidad
  Veracruzana,, Mexico

Protected Designation of Origin (retrieved on 2.11.2011) -
  http://europa.eu/legislation_summaries/other/l21303_en.htm

Rebelo, J., Correia, L. & Vaz Caldas J. (2007). “Globalization and wine business: Port wine” (retrieved on 23.11.2011) -
  http://ageconsearch.umn.edu/bitstream/9448/1/sp07re03.pdf

Sandeman Website (data for product description, logo, packaging, etc. retrieved on 20.11.2011) -
  http://www.sandeman.eu

Sogrape BrandScience Case, 2004 (retrieved on 21.10.2011) -
  http://www.brandsciencenetwork.com.pt/pdfs/conference/Sogrape.pdf

Sogrape, SGPS, S.A. Annual Report 2010 (retrieved on 15.10.2011) -
  http://www.sograpevinhos.eu/pdf_info_fin/rel_cons.pdf

Vinho do Porto (03-2007) by Instituto Superior del linguas e administraçao (ISLA)

Wines of Portugal (retrieved on 31.10.2011) - http://winesofportugal.info/pagina.php?codNode=18091&market=2

                                                                                                                           19

Marketing Plan for Sandeman Portwine

  • 1.
    Marketing Plan Sandeman Port wine in 2012 Sabrina Tosti Guerra Nikolas Vogt Maria Clara Neves João Nuno Guerra 13.12.2011
  • 2.
    I. Current Situation • Portfolio Analysis • Marketing Strategy and Financials/Budget II. Environment Analysis • Macro- and Microenvironment III. SWOT Analysis IV. Marketing Actions • Marketing Objectives and Target Market • Marketing Strategy and Tactics • Implementation and Evaluation V. Conclusion Agenda 2
  • 3.
    George Sandeman (Chairman) CurrentSituation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 3
  • 4.
    • George Sandeman:Scottish merchant who founded Sandeman • The Don: Spanish caballeros de Jerez in a Portuguese student’s cape and wide- brimmed hat • 200 years after, Sandeman is distributing their products in more than 55 markets • Sogrape: one of the major players in the Port business, exports to about 125 countries • Mission Statement of Sandeman: “Famous for pleasure” “As tastes and habits change, people are learning to experiment, chilling their red wine, serving white wines with meat and red wines with fish…Sandeman, too, is experiencing a renaissance as aficionados try new ways of serving it – no longer just as an aperitif or dessert wine, but as an accompaniment to haute cuisine (…)” George Sandeman. Company and Mission Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 4
  • 5.
    Sandeman Port Red Sherry Madeira Brandy Cocktails Wine Wines -10;20;30; -Armada -Confradeiro 40 years old Tawny Reserva Red -Character -Caipe -Ruby 2000; -VVO Solera Sandeman; -Don Fino Gran -Vau -Cream -Confradeiro -Dry Seco Reserva; cocktail Vintage Reserva -Vintage 2002 -Medium Dry -Capa -Bliss Negra; -Cosmo -White -Rare Fino -Crushe -Capa Real; -Fizz -Apitiv -Rich Golden -Imperial. -Hot -etc -Imperial -Imperial on Reserve the Rocks -etc -Founders Reserve -Fine Rich -etc -Rainwater Sandeman Portfolio Analysis 5
  • 6.
     Most promisingoutlook in Sandeman’s portfolio  Accounts most for the company’s sales  Known for its fruit and style of a great Port Wine, but also with an added finesse  Old type but still versatile  Fits as an aperitif, digestive or even during meals  Awards Why Tawny? 6
  • 7.
    Among first companies to label and advertise its wines  Different languages and markets Television Cooking magazines Advertisement Websites Sandeman Website  Networks in production and distribution with partners Marketing Strategy Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 7
  • 8.
     Revenue: 26,42Mln €  Profit: 2,32 Mln €  RoS: 8,78% 60 932€ on marketing expenses 102 091€ on 25,4% of 641 commercial, 200€ other marketing and current distribution operating (deferred costs) assets Inconsistent and low marketing investment Financial Status Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 8
  • 9.
    • Regulation ofproduction & growing (by CMO & SIVV) Political • Possibility of increase of VAT on Port (by ~10%) • Positive outlook regarding global economy • Shrinking Port wine market since 2007 Economic (decrease of 4% in 2011 compared to 2010) • Exportation of Port wine declined by 5% • Strong social connection to Port wine, Social especially in Portugal and England (The Methuen treaty) • Low innovation (mostly incremental Technology regarding production procedures) Macro: Declining revenues but social connection Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 9
  • 10.
    Main Competitors Brand Future Strengths Aims at values like • Versatile brand with unique drinks Freedom, Passion and • Positioned as contemporary Port wine Dreams brand • Well-known for quality old port wines Emphasis on the quality • Often first-mover with new products and techniques • Only completely independent exporter Focuses on the simplicity • Brand represents quality and the national spirit of • Focuses efforts especially on Portugal its products Combine art with the • Churchill’s quiet recent brand and less special characteristics of the traditional location • Positioned as high quality “boutique” Specialized on innovation • Traditional methods and the highest and has established new quality grapes products markets (e.g. • One of the best vineyards in the Douro "Croft Pink“) Valley Micro: Lots of brands but lack of clear positioning Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 10
  • 11.
    Strengths Weaknesses • Brand • Limit amount of qualified • High quality labor force Internal • Lack of promotion • Premium positioning on port wine market • Inconsistent marketing investments • Sogrape Group network • Production technique Brand Inconsist. Premium marketing positioning/ investments quality Shrinking market Sales Opportunities growth Low-quality brands Threats Increasing Imitation of • Shrinking market • Domestic leadership in cooperation products production (PT) • Switch to low-quality brands External • Globalization & International • Increasing importance of new trade producers • Increasing level of • Ongoing industrial cooperation between final concentration producers and intermediaries • Imitation of premium products by white labels Leverage brand, premium position and increasing cooperation to overcome threats and weaknesses. Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion
  • 12.
    Sales Market share Expenses Short term: Long term: • Increase sales by 10% • Increase share of Sales + 5 % (BE, UK and PT) (i.g. -3,6 %) marketing spending in FR by • Increase marketing 25% spending to 415 700 € Sales + 10 % by an increase of 155% (i.g. -11,9 %) • Strengthen through an investment product and brand of 252 700 € (budget for awareness 2010 was 163 000 €) (emotional touch) Sales + 25 % • Find strategic (i.g. -21,6 %) partners for Sales + 5 % (i.g. +7,2 %) development of new sale channels (optimization and Recommendation: Not addressing the US market! modernization) Marketing Objectives Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 12
  • 13.
    Business-to-business Business-to-consumer Medium to high income adults, who • restaurants frequently buy Port wine and drink it • bars as a digestive, appetizer or social • catering companies drink. High level of education.  Premium- differentiation strategy: Tawny Port Wine  Aggressive marketing and distribution strategies  One mission: “Famous for Pleasure!” Who is the target? Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 13
  • 14.
    Product strategy Price strategy Tawny Port wine: Current price: • award-winning- • average price quality premium in the top 5 markets equals 5,80 € • special packaging • no lower price, strong brand • combination with haute cuisine image 13,74 €/1L • no imitation (average) Promotion strategy Placement strategy Pull strategy: Selective strategy: • interactive and emotional • relationships with upscale marketing restaurants • social media, event-, press- and • website (purchases) outdoor-promotion • Sandeman’s Port wine Museum • brand-fitting testimonial Marketing Mix and strategies Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 14
  • 15.
    Testimonial and slogan "TawnyPorto. Every drop is full of pleasure." António Banderas Satisfaction Tawny Full Premium Experience and Porto pleasure character relaxation Reference Ad • Upscale airlines • Social Media • Product package • Restaurants • Trade marketing • Events Marketing tactics 15
  • 16.
    Airport Billboard Golf magazine Packaging with quality seal Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 16
  • 17.
    Campaign Development 150.000 € Outdoors 32.500 € Social Media 2.000 € Flight's brochures 5.000 € Booths 20.000 € Restaurants 5.000 € Specialized Magazines 2.000 € Life-Style magazines 6.200 € Art Events 30.000€ Jan Feb Mar Apr May Jun Jul Aug Sept Starting Date Implementation Date Implementation Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 17
  • 18.
    Sales ◦ Direct purchases  online purchases  consumer behavior  Market Share ◦ Worldwide trend- industry defined Well ◦ Competitors’ market share premium image  Brand awareness ◦ Understand costumers’ perceptions and satisfaction Balanced investment  Three levels of assessment loyalty aiming at Win customers’ ◦ Company-widelong-term impacts ◦ Department ◦ Individual Evaluation and Control Current Situation || Environment Analyses || SWOT Analysis || Marketing Actions || Conclusion 18
  • 19.
    Thank you foryour attention! Sources: Conference Board: Global Economic Outlook 2012 (retrieved on 30.11.2011) – http://www.conference-board.org/data/globaloutlook.cfm Lopes, T. S. (2005). “Competing with Multinationals: Strategies of the Portuguese Alcohol Industry”. Business History Review, 79: 559-585. Loureiro, N., & Fernandes, P. (Eds.) 2011. Port wine characterisation and positioning in Portugal: XV Congreso Internacional de Investigación en Ciencias Administrativas AC (ACACIA). Universidad Veracruzana. Universidad Veracruzana,, Mexico Protected Designation of Origin (retrieved on 2.11.2011) - http://europa.eu/legislation_summaries/other/l21303_en.htm Rebelo, J., Correia, L. & Vaz Caldas J. (2007). “Globalization and wine business: Port wine” (retrieved on 23.11.2011) - http://ageconsearch.umn.edu/bitstream/9448/1/sp07re03.pdf Sandeman Website (data for product description, logo, packaging, etc. retrieved on 20.11.2011) - http://www.sandeman.eu Sogrape BrandScience Case, 2004 (retrieved on 21.10.2011) - http://www.brandsciencenetwork.com.pt/pdfs/conference/Sogrape.pdf Sogrape, SGPS, S.A. Annual Report 2010 (retrieved on 15.10.2011) - http://www.sograpevinhos.eu/pdf_info_fin/rel_cons.pdf Vinho do Porto (03-2007) by Instituto Superior del linguas e administraçao (ISLA) Wines of Portugal (retrieved on 31.10.2011) - http://winesofportugal.info/pagina.php?codNode=18091&market=2 19