2. Marketing Environment
The term Marketing Environment refers to the
forces and factors that affects the organization
ability to built and maintain good relationship with
its customers.
Marketing environment surrounds the
organization and it impacts upon the organization.
Marketers have to interact with internal and
external people at micro and macro level and
builds internal and external relationships
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3. Marketing Environment
Marketing environment comprises all the actors
and forces outside marketing that affect marketing
management’s ability to develop and maintain
successful transactions with its target customers.
Philip Kotler
Marketing environment includes the internal and
external influences which affect marketing
decision-making and have and impact on its
performance.
Dictionary of Marketing
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4. Marketing Environment
Successful companies recognize and respond
profitably to unmet needs and trends
Ace Travels for exotic vacations
sugar free biscuits for diabetes
Western Union Money Transfer for the fastest
remittance.
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5. Either Chang or Die
Puja washing shop, Mayalu bathing shop,
Brighter and Everest toothpaste which were the
market leaders a few decade back in Nepalese
market are already disappeared from the market
because they ignored macro environmental
changes
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6. Fad
Unpredictable, short-lived, and without social,
economic, and political significance
A company can cash in on a fad such as:
T-shirt for Happy Holi, I love Nepal, Buddha
was born in Nepal, etc. but this is more a
matter of luck and good timing than anything
else.
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7. Trends
Direction or sequence of events that have some
momentum and durability.
use of smart phone,
study in boarding school,
use of faded jeans pant,
use of ayurvedic products
are different present trends of Nepalese market.
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8. Trends
Trends are more predictable and durable.
A trend reveals the shape of the future.
A trend has longevity, is observable across
several market areas and consumer activities, and
is consistent with other significant indicators
occurring or emerging at the same time.
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9. Megatrends
Large social, economic, political and
technological changes that are slow to form, and
once in place, they influence us for some time—
between seven and ten years, or longer.
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10. Ten Megatrends: Identified by: Naisbitt
The booming global economy
A renaissance in the arts
The emergence of free-market socialism
Global lifestyles and cultural nationalism
The privatization of the welfare state
The rise of the Pacific Rim
The decade of women in leadership
The age of biology
The religious revival of the new millennium
The triumph of the individual
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11. Micro Environment
Micro environment consists of the forces close to the
company that affect its ability to serve its serve its
customers – the company, suppliers, marketing channels,
customers, competitors and publics.
Philip Kotler
Micro environment includes the factors or elements in a
firm’s immediate environment which affect its
performance and decision-making. These elements include
the firm’s suppliers, competitors, marketing
intermediaries, customers and publics.
Dictionary of Marketing
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12. Micro Environment
Individuals and organizations that are close to the
marketing organization and directly impacts its
ability to serve its customers, makes micro
environment.
The micro environment refers to the forces that are
close to the marketing organization and directly
impact the customer experience.
It includes the organization itself, its suppliers,
marketing intermediaries, customers, markets or
segments, competitors, and publics.
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13. Micro Environment
Micro environment is also know as operating or
task environment.
The actors close to the company that affect its
ability to serve its customers:
The company
Suppliers
Marketing intermediaries
Customer markets
Competitors and
Publics (Kotler & Armstrong)
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14. The Company
It includes:
Top management
Finance, R&D, purchasing, operations and accounting
Company’s mission, objectives, strategies and policies
Resources, organizational structure
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15. Suppliers
Suppliers form an important link in the company’s
overall customer value delivery system
They provide the resources needed by the
company to produce goods and services
Suppliers problem can seriously affect marketing
Marketing managers must watch supply
availability – supply shortage or delays, labor
strikes etc.
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16. Suppliers
Rising supply cost force to increase price that can
harm company’s sales volume, image, as well as
customer satisfaction
Most marketers today treat their suppliers as
partners in creating and delivering customer value
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17. Marketing Intermediaries
Marketing intermediaries help to the company to
promote, sale and distribute its goods to customers
They includes:
Resellers (wholesalers and retailers)
Physical distribution firms (Transport and warehouse)
Marketing service agencies (Research firms, ad
agencies, media, marketing consultants) and
Financial intermediaries (Bank, insurance co.)
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18. Marketing Intermediaries
Like suppliers, marketing intermediaries form an
important component of the company’s overall
value delivery system
The company must partner effectively with
marketing intermediaries to optimize the
performance of entire system
Thus, today’s marketers recognize the importance
of working with their intermediaries as partners
rather than simply as channels through which they
sell their products.
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19. Customers
The company needs to study five types of
customers markets closely
They are:
Consumer markets (personal consumption)
Business markets (production process)
Reseller markets (to resell at profit)
Government markets (public service)
International markets (buyers in other countries
including consumers, producers, resellers and
governments)
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20. Competitors
The marketing concept states that to be successful,
a company must provide greater customer value
and satisfaction than its competitors do.
They must gain strategic advantage by positioning
their offerings strongly against competitors’
offerings in the mind of customer
No single competitive marketing strategies is best
for all companies.
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21. Publics
A public is any group that has an actual or
potential interest in or impact on an organizations
ability to achieve its objectives.
Various types of publics are:
Financial publics (bank, investment company, stock holders)
Media publics (Radio, TV, newspaper, magazine)
Government publics (product safety, packaging, truth in
advertising)
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22. Publics
Citizen action publics (Consumer organizations,
environmental groups, minority groups)
Local publics (Neighborhood residents, community
organization)
General publics (Laymen)
Internal publics (Workers, managers, volunteers, BOD)
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23. Macro Environment
Macro environment refers to all forces that are
part of the larger society and affects the micro
environment.
It includes demography, economy, politics,
culture, technology, and natural forces. Macro
environment is less controllable.
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24. Macro Environment
The large societal forces that affect the micro
environment –
Demographic
Economic
Natural
Technological
Political and
Cultural forces (Kotler & Armstrong)
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25. Demographic Environment
Demography is the study of human population in
terms of size, density, location, age, gender, race,
occupation, and other statistics.
The demographic environment is of major interest
to marketers because it involves people and people
make up markets.
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26. Demographic Environment
The world population is growing at an explosive
rate. It now totals more than 6.3 billion and will
exceed 8.2 billion by the year 2030.
The world’s large and highly diverse population
poses both opportunities and challenges
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27. Demographic Environment
A growing population means growing human
needs to satisfy
Marketers keep close track of demographic trends
and developments in their markets, both at home
and abroad.
They track changing age and family structures,
geographic population shifts, educational
characteristics and population diversity.
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28. It world population is 1000
Females 520, males 480
Children 330, sixty people over age of 65, ten
college graduates, and 335 illiterate adults
North American 52, Russians 55, Latin Americans
84, Europeans 95, 124 Africans and Asians 584
Christians 329, Muslims 178, Hindus 32,
Buddhists 60, Jews 3, nonreligious 167, atheists
45 and others 86
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30. Economic Envoironment
Markets require buying power as well as people.
The economic environment consists of factors
that affect consumers’ purchasing power and
spending patterns.
Nations vary greatly in their levels and
distribution of income.
Some countries have subsistence economies.
Other countries have industrial economies
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31. Economic Environment
Economic system (Free market, centrally planned, & mixed
economy)
Economic policies (Monetary, fiscal, & industrial policy)
Economic condition (Income, business cycle, inflation, stage
of economic development)
Globalization
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32. Technological Environment
Technological environment includes forces that create new
technologies, creating new products and market opportunities
It is the most dramatic force now shaping our destiny.
Technology has released such wonders as antibiotics, organ
transplants, notebook computers and the Internet.
It also has released such horrors as nuclear missiles, chemical
weapons and assault rifles.
It has released such mixed blessings as the automobile, television and
credit cards.
Our attitude toward technology depends on whether we are more
impressed with its wonders or its blunders
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33. Technological Environment
Prithvi Narayan Shah did not know about automobiles,
airplanes, radios or the electric light.
Janga Bahadur Rana did not know about television,
automatic dishwashers, air conditioners, antibiotics or
computers.
Chandra Shamser did not know about xerography,
synthetic detergents, tape recorders, birth control pills or
earth satellites.
King Tribhuvan did not know about personal computers,
DVD players or the World Wide Web.
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34. Technological Environment
When old industries fought or ignored new
technologies, their business declined.
Thus, marketers should watch the technological
environment closely. Companies that do not keep
up with technological change soon will find their
products outdated.
And they will miss new product and market
opportunities.
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35. Technological Environment
Level of technology
Pace of technological change
Technology transfer
Research and development
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36. Political-legal Environment
Marketing decisions are strongly affected by
developments in the political environment.
Legislation affecting business around the world
has increased steadily over the years
Most of the developed countries have so many
laws covering issues:
competition, fair trade practices, environment protection, product
safety, truth in advertising, consumer privacy, packaging and
labeling, pricing, and other important areas.
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37. Norway bans several forms of sales promotion – trading
stamps, contests, premiums – as being inappropriate or
unfair ways of promoting products.
Thailand requires food processors selling national brands
to market low price brands also so that low income
consumers can find economy brands on the shelves.
In India, food companies must obtain special approval to
launch brands that duplicate those already existing on the
market, such as additional cola drinks or new brands of
rice.
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38. Political-legal Environment
Political system
Political institution
Government agencies
Political philosophy
Political stability
Business law and court of laws
Law administrators
Power blocks
Regional groups
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39. Political-legal Environment
Marketing decisions are strongly affected by
developments in the political environment.
Legislation affecting business around the world
has increased steadily over the years
Most of the developed countries have so many
laws covering issues:
competition, fair trade practices, environment protection, product
safety, truth in advertising, consumer privacy, packaging and
labeling, pricing, and other important areas.
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40. Natural Environment
It involves the natural resources that are needed
as inputs by marketers or that affected by
marketing activities .
Growing environmental concerns:
E.g. Air and water pollution
Global warming
Shortage of raw materials
Use of renewable resources
Disposal of chemical and nuclear wastages
Mercury level in ocean
Government intervention in natural resources
management
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41. Natural Environment
Emergence of green marketing
Ecologically safer products
Recyclable or biodegradable packaging
Recycled materials
Pollution control
Energy-efficient operations
Natural calamities like flood, landslide, earthquake
Pre-Fab materials for home building in Nepal in
present context.
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42. Socio-cultural Environment
Social institution (family, reference group, opinion leader,
social class)
Social change
Life style
Value and belief
Religion
Language
Attitude
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43. Environment Analysis
Environmental analysis is a strategic tool.
It is a process to identify all the external and
internal elements, which can affect the
organization's performance.
The analysis entails assessing the level of threat or
opportunity the factors might present.
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