1. SStteevvee SSmmiitthh
GREENHAM, NEWBURY, steves1010@aol.com
BERKSHIRE, RG19 8FA. 07733 - 307413
http://uk.linkedin.com/in/steves1010
Profile
Focused on achieving innovative breakthroughs and process efficiency improvements through Best Practice culture. The
benefits of this include saving time & money, improving processes, quality & efficiency and resulting in enhanced
reputations for individuals and their organisations.
through Best Practice culture.
CURRICULUM VITAE
Personal Skills
· Enterprising and highly self-motivated.
· Strong determination and an eye for detail.
· Capable of working as part of a team or alone.
· Highly organized and target focussed.
· Enjoys new challenges and always learning.
· Perseverance, even in the face of uncertainty.
· Visionary and willing to challenge the status quo.
Business Skills
· Strong communication and stakeholder management.
· Diplomatic and able to lead cross-functional teams.
· Ability to build a professional support network.
· Culture and process aware. IT Literate.
· Project and Line Management experience.
· Web Design skills (Dreamweaver, Photoshop, SharePoint
and TeamSite).
PROCESS IMPROVEMENT MANAGER, Ericsson UK Ltd. Recent Achievements
Establishment and chairmanship of Group Best Practices Forum. Appointed as Group Innovations champion.
This led to improved employee engagement, increased internal efficiency and process improvements.
Creation and deployment of Group tactical and strategic resource forecasting process and capability planning.
This gave senior management a consistent and formal means to establish future resource demand trends and
hence determine appropriate resource dimensioning levels.
Establishment of Group KPI’s and monthly performance monitoring process. Mapping of group Balanced
Scorecard objectives to performance objectives for individual staff. This enabled Group performance to be
measured, analysed and improved.
Instigation of formal benchmarking of Group performance against comparable internal and external business
units. This led to identification and adoption of ‘Best in Breed’ practices.
Support to Group Line Management through development of employee performance evaluation process, reward
and recognition scheme, competence profiling tool, employee information handbook, Problem Solving Toolbox
and cheat sheet library. This led to improved support for staff and reduced their time spent searching for
information and solutions.
Champion for improved deployment of communications using available media channels, on-line collaboration
sites, newsletters/publications and display boards. This led to improved employee motivation and engagement.
Major contributor to achieving operational alignment to Regional and Global Company policies and directives.
This ensured Group alignment the global organizational maturity model and resulted in increased levels of
autonomy for local (country) operations.
Driver for culture and process harmonisation for recently TUPE’d Managed Services organisation acquired from
major UK mobile operator. This enabled the new managed services support unit to integrate with the parent
company ways of working and hence achieve expected levels of alignment.

2. PROCESS IMPROVEMENT MANAGER, Ericsson UK Ltd. Recent Achievements …….cont’d.
Establishment of a formal Group certification process. Appointed as global assessor for candidates. This
enabled benchmarking of staff against defined competence profiles and job grading levels.
Group Sales support through creation of Services Sales portfolio and local booster for add-on sales process. This
raised the profile of the Group through its increased sales contribution.
Project Management of Remote Support Gateway roll-out to customers. Major contributor to, and Line
Management within, new Consultancy focussed Business Unit. Line Management of Network Design group.
Other Employment Achievements
Re-establishment of business from troubled accounts. Three failed accounts brought back on line. (Equant)
Established an internal Token Ring Subject Matter Expert forum. This led to a successful £0.5m+ bid for customer
infrastructure. (Memorex Telex)
Established internal 3Com Subject Matter Expert forum. Liaison with 3Com on their certification program. Led to an
internal support structure for network designers working with 3Com products. (Memorex Telex)
Achieved MicroSoft Solution Provider status and CHEST SELECT 3 approved reseller status. Enabled first year
Microsoft sales in excess of £0.75k. (Lancare)
Took on management of sales team, doubling the team turnover within 6 months, (Lancare)
Established a new Barclays National Programmes Business Unit which generated £2.5m p.a. turnover. (Lancare)
Established Project Management as a new revenue service which generated £0.3k turnover in first 6 months of
operation. (Dowty Case)
Product Manager for design and introduction of new Slimline Terminal handset range for Philips Key Systems. This
then became the new design for introduction across global markets. (Philips)
Key participant in European collaboration on development of Sopho-S voice key system. This enabled cost savings
through joint collaborative design serving multiple European markets. (Philips)
Credentials
· BSc (Hons) 2.1 (Electrical & Electronic
Engineering),
· C.Eng, MIET, 6Sigma project certified.
· ONC (Electrical Engineering).
· Consistently assessed as Excellent and Outstanding
in annual appraisals.
· Apprentice of the Year (Highbury Technical
College).
Employment History
Ericsson UK Ltd (2000 – present)
Equant (1999 – 2000)
Memorex Telex (1997 – 1999)
Lancare UK Ltd (1992 – 1997)
Dowty Case Communications Ltd (1987 – 1992)
British Telecom National Accounts (1986 – 1987)
Philips Telecommunications (1982 – 1986)
Personal
Married, 3 children. Country House restoration. Formed (& performed in) rock bands.
Clean driving licence, valid passport and good health.
CURRICULUM VITAE