Marina Ardoin has over 20 years of experience in business analysis, project coordination, IT management, and client relations. She currently works as a Financial Aid Counselor at McNeese State University where she verifies financial aid applications, counsels students, and ensures compliance with federal financial aid guidelines. Previously, she held roles with the Diocese of Lake Charles, the State of Louisiana Office of Family Services, and the Lake Charles Housing Authority where she managed budgets, implemented systems, and analyzed social services client data. She has a master's degree in criminal justice and a bachelor's degree in sociology.

1. Marina Ardoin
Summary of Qualifications
Professional Analyst and Counselor with 20+ years of combined professional expertise in Business Analysis, Project
Coordination, IT management and Client Relations. Mastery level of technical writing, creating charts and content
management. Implemented a highly secure analysis reporting structure managing financial data, departmental
budgets, audits and special projects specific to government, state and corporate entities. Proven ability to manage
multiple key projects exceeding department goals, managing budgets and meeting internal and external client
expectations.
Highlights
®Client Orientation / Project Assessment ®Fraud Detection / Quality Assurance / Project Review
®Scope / Documentation / Budgeting ®Team Leadership / Resource Allocation / Scheduling
®Project Kickoff / Implementation Training ®Launch / Post-Launch Review
Professional Work Experience
Oct. 2014- Present McNeese State University Lake Charles, LA
Financial Aid Counselor
• Verification of Free Application for Federal Student Financial Aid Needs Analysis Application in accordance with federal
guidelines.
• Counseling and advising of students and their families in a compassionate manner regarding rules, eligibility and
qualifications governing federal financial aid programs while completing a federal financial aid application.
• Considering the use of professional judgment in a fair and consistent manner to make decisions for situations which arise
that are not covered by federal regulation.
• Request of all documentation required for verification and completion of data on the financial aid application, such as:
Federal Income Tax Transcripts, Social Security benefits, SNAP Benefits, Divorce documentation, Child Support, all possible
proof of taxed and untaxed income, etc. Send students’ files through E-corrections that have incorrect information on the
FAFSA that was proven through valid documentation. Determination of Federal Pell Grant and Loan eligibility.
• Verify and review those files for completion upon return from E-corrections. Maintain proper communication with
computer programmer of programs that need to be written and/or updated.
• Monitor Student Financial Aid Handbook for any updates and or changes with complete knowledge to federal guidelines.
• Participation in high school recruiting and conducting informative seminars in relation to the types of financial assistance
and the distribution of financial aid awards.
• Train all new counselors in Verification Department and Supervise and train part-time student employees.
• Programs: C.A.R.E. Mentorship Program, Financial Awareness Committee, Student Employment Committee, Black Faculty
and Staff Committee, Foster Care Liaison.
Oct. 2012- Oct. 2014 Diocese of Lake Charles Lake Charles, LA
Administrative Assistant: Safe Environment, Evangelization and Communications Departments
• Maintained current new and revised Diocesan policies; initiated new procedures or modify old procedures in order
to assure compliance with policies of the Safe Environment department.
• Reviewed and process background application for potential employees and volunteers.
• Support lead of newspaper, bulletin, television news show and web application projects by reporting upcoming
events in the Communications department throughout Diocese parishes.
• Performed accounts payable Managed vendor accounts, Created budgets and forecasts for management.
• Prepared company for fiscal and Safe Environment audit.
• Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic
information management system and reducing data-retrieval time.
• Troubleshooting hardware and software problems.
Ma ri na Ard oi n
9 915 Sh im me ri ng L akes D ri ve Ro sh ar on, T X 7 75 83
33 7-49 9-8 94 7 ▪ lj 97 00@att.ne t

2. Sept. 2009 – Oct. 2011 State of Louisiana-Office of Family Services Lake Charles, LA
Social Service Analyst II
• Implemented web enabled tools to help the Office Family Support department and social services.
• Created assessment analysis and excel reports for client applications and organizing consumer data.
• Maintained current new and revised federal and state policies; initiated new procedures or modify old procedures in
order to assure compliance with policies.
• Determined appropriate Federal funding resources to be used in offsetting State General Funds for funding child
care costs administered by the Office of Community Services.
• Managed affiliate program departments which include Support Enforcement, Disability Determinations, Head Start,
Food Stamps, (FITAP), FIND Work, Child Care Assistance and Electronic Benefits Transfer.
May 2007-Jan. 2009 State of Louisiana-Office of Community Services Lake Charles, LA
Child Welfare Specialist II
• Developed permanent placement plans for foster children and supervised placement of children in foster care.
• Created excel reports maintaining current court reports, social assessments, case plans and home studies.
• Participated in developing case plans and objectives in family team conferences and agency staffing, and prepared
cases for presentation to the multi-disciplinary team for consultation.
• Provided supportive counseling and other supportive services for clients and arranges for the provision of services
from community resources based on the case plan.
• Interviewed clients and families and composed correspondence to compile social histories and psychosocial
assessments.
• Prepared and submitted appropriate reports to the court and the district attorney on cases in compliance with state
laws and agency policy, prepared and submitted necessary affidavits, and testified in court proceedings.
• Conducted regular home visits to assess safety factors and works with the family toward reunification or some other
permanent placement for the child.
Oct. 2000- Jan. 2004 Lake Charles Housing Authority- Section 8 Dept. Lake Charles, LA
Tenant Selection Worker
• Responsible for assigned monthly caseload of contracts to HUD funded tenants.
• Reviewed and process application information form initial to completion stages, compiling reports.
• Verified income and HUD approved deduction for housing needs.
Education
July 2018 Master of Science, Criminal Justice McNeese State University Lake Charles, LA
December 2006 Bachelor of Arts, Sociology McNeese State University Lake Charles, LA
Technical Skills:
Microsoft Word, Windows NT, 2000, XP, Excel, Access, PowerPoint, Outlook, Publisher, Lexis Nexus, Printmaster,
Intellicorp, Safe Environment Training site, Banner 8.6 System (UC4 Application Manager, Lagoon, ARGOS, Degree Works),
ED Connect, FAA, NSLDS.
Awards and Special Accomplishments
• LASFAA Workshops & Boot camp 2015, 2016, 2017
• NASFAA Verification and Professional Judgment Credentials
• 5 Ways to Facilitate & Encourage Black Student Success on Your Campus Training
• Compliant in Safe & Sacred Audits for 2013 & 2014
• Positive Error Rate- OFS– Feb.& April 2011
• Specialist of the Month- OCS- Dec. 2007
• McNeese Board member of the Janet Delaine Student Employee of the Year committee
Ma ri na Ard oi n
9 915 Sh im me ri ng L akes D ri ve Ro sh ar on, T X 7 75 83

3. 33 7-49 9-8 94 7 ▪ lj 97 00@att.ne t