This resume is for Wendy L. Oh, who has over 20 years of experience in café, hospitality, and restaurant management. She is seeking a leadership opportunity where she can leverage her experience to help her team grow, create great customer experiences, and be part of the community served. Her experience includes roles as a Store Manager at Starbucks, managing dining services at a hospice care organization, training café staff as a District Café Training Manager at Barnes & Noble, and overseeing food services operations as an Assistant General Manager. She has a high school diploma and various food safety and management certifications.

1. Wendy L. Oh
64 Karee Ct
South Kingstown, RI 02879
401-301-5982
wendyoh@cox.net
Objective
People-focused, High-EnergyLeader seeking a great opportunity where my years of experience in café,
hospitality and restaurantmanagement can be leveraged to help my team grow,create great experiences
with our customers and be a part of the community we serve.
Experience
Starbucks, Cranston, RI 2013 – 2016
Store Manager
 Hire, Train, develop, mentor and engage our partners, supervisors, other store managers, and
new team members for our Rhode Island district.
 Lead and supervise daily operations to ensure quality of experience, service and product as well
as managing expense, inventory and labor.
 Handle all customer service needs and concerns. Teach our team of partners to ensure process
is adhered to and work is completed in a timely manner.
Home and Hospice Care of Rhode Island, Providence, RI 2011 - 2013
Dining Services
 Enable our patients, their families and loved ones to have a supportive and meaningful
experience during a difficult time with Respect, Excellence, Integrity and Commitment.
 Responsible for the preparation and service of meals and catered events for patients, family, staff
and outside supporters at the Philip Hulitar Inpatient Center.
 Plan, cater and coordinate with outside vendors for all events on and off site by ensuring food
prep, staffing, presentation and service to guests and participants.
Barnes & Noble Inc, Braintree, MA 2005 - 2009
District Café Training Manager
 Hire, train, coach and grow a staff of 12-15 baristas to provide superior customer service and
entrepreneurially grow sales in a highly competitive environment.
 As district trainer, this extended to café management candidates for a 10 store district and
providing for their on-boarding, initial training and continued development once placed.
 Responsible for exceeding all sales goals, controlling all P&L metrics relating to gross margin and
contribution, ensuring the consistent execution of all service standards.
Anton Airfood, T.F. Greene International, Warwick, RI 1996– 2005
Assistant General Manager of Food Services
 Multi-unit management of all counter service and table service restaurants including development
and support of individual unit managers and their teams of over 100 employees.
 Directly responsibility for profitability including food ordering, expenses, facility maintenance,
storage/preparation and weekly inventory of product for all dining facilities.
 Provide leadership, vision and guidance to all staff in order to ensure goals, expectations and
policies were understood and embraced.
Education
Prout High School, Wakefield, RI
TIPS, Food and Safety Certification
National ServSafeManagement Certified
RI Food Service License