This document is a resume for Jacqueline George Wadea Gaballah Gerges. She is seeking a challenging position requiring expertise in customer handling. She has a Bachelor's degree in Commerce from Port Said University, with a major in accounting. Her qualifications include certification in banking principles and knowledge of Microsoft Office programs. She has volunteer experience and completed an internship providing customer service at a bank. Her activities include completing English language and business courses. Currently she works as an operations assistant, where her responsibilities include data entry, report preparation, public relations, translation, and assisting various departments.

1. JACQUELINE GEORGE WADEA GABALLAH GERGES
Block , Apt. # , Future City, Egypt.
Al.Horia & Al.Nasr St. – Building – Apt. ,
Port Foad, Port Said, Egypt.
+ (C), + (H)
@gmail.comJacklinegeorge
OBJECTIVE:
Highly motivated graduate from faculty of Commerce, English section, accounting department,
seeking to obtain a challenging position in a growth -oriented reputable company requiring expertise in
handling customers, in order to increase and satisfy my ambition to work, add value to my professional
career, upgrade my skills and achieve my goals.
QUALIFICATIONS:
 Certified in principles of banking.
 Good knowledge of MS word, excel, power point and internet search.
 Excellent communication and interpersonal skills.
 Fair knowledge of peach tree program.
 Primary knowledge of image editing basics.
EDUCATION:
Bachelor of Commerce (English), Port Said University, ( ).
Major in Accounting.
Grade: Very Good
Holding a Canadian Equivalency from WORLD EDUCATION SERVICES ( WES )
For Educational Credential Assessment with summary of
“Bachelor’s degree (FOUR Years) “
EXPERIENCES:
* Volunteer, Resala charitable Organization, Port Said (July - Present).
* Volunteer, El Nasr Scout, Port Foad (April – Present).
* Customer Services Representative (internship), NSGB, Port- said (June - September ).
 Introduction to customer service concepts.
 Bank accounting and deposits.
 Retail banking operations.
 Help with customer service process.
 Organize accounts.
 Handle difficult customer situations.
 Help to increase a successful partnership between organization and its customers.

2. ACTIVITIES:
*Diploma in Investment by The Authority of The Academic Board of Shaw Academy -
(August ).
* International English Language Testing System (IELTS) Band Score “ “, (June. ).
* Ain Shams University Scholarship in Accounting at “Ewsal “Training Center-Port Said .
* Ain Shams University Scholarship in General English at “Ewsal “Training center – Port Said .
* ITI scholarship for graduate, Port Said University (March -Sep. ).
 English for BPO (business process outsourcing).
 Reading, listening texts reflecting the global nature of business.
 Managing my job search successfully through making C.V, cover letter
and interview process.
 Knowledge a powerful tool for networking and social media.
 Define the power of listening.
 Handle customers and clients professionally.
 Explain the concept of business etiquette.
 Presentation skills.
* Advanced Course in English language (level ) at "PLC" Training center – Port Said .
* International Computer Driving License (I.C.D.L), (Dec. ).
WORK EXPERIENCE:
* Working as an Operation Assistant at Dominick Company (Feb –Present).
- Operation Department.
 Data Entry.
 Preparing Reports and Researches.
 Receiving Telephone calls.
 Responsible of Public Relations.
 Receiving and sending E-Mails to "SCCT", “ZUBLIN “and "Challenge Consortium".
 Translating E-mails to the other Departments.
- HR Department.
 Archiving the files of laborers who work at the "New Suez Canal Project".
 Preparing Data Bases for Our New Project in Somalia with UN.
- Procurement Department.
 Analyzing Material Requests, Preparing Purchase Orders and Delivery Notes.
 Preparing Data Bases for Procurement and Preparing Presentations.

3. - Finance Department.
 Assisting in the Preparation Process of Timesheets.
 Undertaking Reviews of Wages.
 Preparing Reports, Commentaries and Financial Statements.
 Completes Audit Work papers by Documenting Audit Tests and Findings.
 Contributes to Team Effort by Accomplishing Related Results as needed.
PERSONAL SKILLS:
 Creative, Self Motivated, Reliable and Dynamic.
 Excellent Communication Skills.
 Good at meeting deadlines.
 Ability to work individually and as a co-operative team member.
ORGANIZATIONAL SKILLS:
 Organized a business plan about Mobile Software and Hardware Programming where I was elected
as a team leader.
INTERESTS:
 Reading and Surfing the Internet.
 Travelling, shopping, and Singing.
 Drawing and Painting.
PERSONAL DATA:
Date of birth: June , .
Marital status: Engaged.
Nationality: Egyptian.
References Available Upon Request.