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PRESENTATION ON
TOURISM
MARKETING
SUBMITTED TO:
MR.ASHISH PAWAR
ASSOCIATE PROFFESSOR
SUBMITTED BY:
VINA RAJU DONODE
MBA 1st yr (TTM) 2nd Sem
TRAVELAGENCY
• Travel agency is the image builder of country
• Travel agency is one of the most important
organization in the travel industry which
convert a country attraction, accessible,
amenities into saleable commodities
TOP 5 TRAVELAGENCY IN
INDIA
• Cook and king
• Thomas cook
• Make my trips
• Kesari
• Goibibo
TOURISM SUB-SECTOR AND
PRODUCT
The tourism industry has been divided into 8 different
sectors or area.
• Accommodation
• Adventure tourism and recreation
• Attraction
• Event and Conferences
• Food and Beverage
• Tourism Services
• Transportation
• Travel trade
ACCOMMODATION
• Accommodation is one of the largest and fastest growing
sectors in the tourism industry.
• Categories of accommodation
- Hotel
- Motel
-Resorts
ADVENTURE TOURISM AND
RECREATION
• Adventure tourism is a type of tourism , involving
exploration or travel to remote, exotic and possibly
hostile areas.
• There are two categories
- Hard tourism
-Soft tourism
ATTRACTION
• A tourist attraction is a place of interest where
tourists visit, typically for its inherent or exhibited
natural or cultural value, historical significance,
natural or built beauty, offering leisure and
amusement.
• Some tourist attraction example places
- National park, Theme park , forest
- Art galleries and museums
-Historical places
-Historic Train
-Culture and sport event.
EVENT AND CONFRENCES
• Event and Conferences contribute dollars to
communities.
• Not only money spend in event and conferences but
also “spinoff dollar” are also spent on everything
accommodation to souvenirs.
FOOD AND BREVERAGES
• The food and Beverage industry is a 32 billion
a year industry
• Encompasses all types of establishments that
supply food and beverage for consumption
TOURISM SERVICES
• Made up of the organizations ,association,
government agencies and companies that specialize in
serving the need of the tourism industry
• Several areas that make up this sector :
1.Government
2.Industry Associations
3.Retails
4.Reasearch
TRANSPORTATION
• Air Transport
• Ground Transport
• Rail Transport
• Water transport
TRAVEL TRADE
• People that work in the travel trade make
reservation for accommodation , tours ,
transportation, food and beverage and for
attraction.
• Two categories of travel trade
1. Retail Travel Agency
2. Wholesale Travel Agency
SERVQUAL MODEL
• SERVQUAL is a multi-dimensional research
instrument, designed to capture consumer
expectations and perceptions of a service along the
five dimensions that are believed to represent service
quality.
• It has become the dominant measurement scale in the
area of service quality.
5-DIMENSION
CRITICISM OF SEVVQUAL
MODEL
• It has been criticized that SERVQUAL’s (RATER) are
not universal and that the model fails to draw on
established economic , statistical and psychological
theory.
• There is little evidence that customers asses services
quality in term of perception expectation gap.
• SERVQUAL focuses on the process of service
encounter
• There is a higher degree of intercorrelation between the
5 RATER dimensions thus the score obtained cannot be
exact
SERVQUALS – Good or Bad ?
• SERVQUAL “remain the most complete attempt to
conceptualize and measure service quality.
• The main benefit of the SERVQUAL measuring tool
is the researcher to examine numerous service
industry such as healthcare ,banking financial
services and education.
• Service Quality is widely regarded as a driver of
corporate marketing and financial performance.
ADVANTAGES AND
DISADVANTAGES OF SERVQUAL
ADVANTAGES DISADVANTAGE
• Enable assessing services 1 The uniform applicability of
quality from the customer’s the method for the service
Services sector is difficult .
• We can track customer 2 The use of expectation in
Expectations and perceptions measuring service quality
over time , together with the has currently come under
discrepancies between them a lot of criticism
• Servqual enable comparison 3 Does not measure services
to competitors on common outcome perception
aspect
USES OF SERVQUAL
• To compare a company’s SERVQUAL scores against
competitors
• To identify and examine customer segment that differ
significantly in their assessment of a company’s
services performance
• To asses internal services quality
GAP MODEL
• A gap analysis is a method of assessing the
differences in performance between a business'
information systems or software applications to
determine whether business requirements are being
met and, if not, what steps should be taken to ensure
they are met successfully.
Mareketing ppt vina 1

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Mareketing ppt vina 1

  • 1. PRESENTATION ON TOURISM MARKETING SUBMITTED TO: MR.ASHISH PAWAR ASSOCIATE PROFFESSOR SUBMITTED BY: VINA RAJU DONODE MBA 1st yr (TTM) 2nd Sem
  • 2. TRAVELAGENCY • Travel agency is the image builder of country • Travel agency is one of the most important organization in the travel industry which convert a country attraction, accessible, amenities into saleable commodities
  • 3. TOP 5 TRAVELAGENCY IN INDIA • Cook and king • Thomas cook • Make my trips • Kesari • Goibibo
  • 4. TOURISM SUB-SECTOR AND PRODUCT The tourism industry has been divided into 8 different sectors or area. • Accommodation • Adventure tourism and recreation • Attraction • Event and Conferences • Food and Beverage • Tourism Services • Transportation • Travel trade
  • 5. ACCOMMODATION • Accommodation is one of the largest and fastest growing sectors in the tourism industry. • Categories of accommodation - Hotel - Motel -Resorts
  • 6.
  • 7. ADVENTURE TOURISM AND RECREATION • Adventure tourism is a type of tourism , involving exploration or travel to remote, exotic and possibly hostile areas. • There are two categories - Hard tourism -Soft tourism
  • 8.
  • 9. ATTRACTION • A tourist attraction is a place of interest where tourists visit, typically for its inherent or exhibited natural or cultural value, historical significance, natural or built beauty, offering leisure and amusement. • Some tourist attraction example places - National park, Theme park , forest - Art galleries and museums -Historical places -Historic Train -Culture and sport event.
  • 10.
  • 11. EVENT AND CONFRENCES • Event and Conferences contribute dollars to communities. • Not only money spend in event and conferences but also “spinoff dollar” are also spent on everything accommodation to souvenirs.
  • 12. FOOD AND BREVERAGES • The food and Beverage industry is a 32 billion a year industry • Encompasses all types of establishments that supply food and beverage for consumption
  • 13.
  • 14. TOURISM SERVICES • Made up of the organizations ,association, government agencies and companies that specialize in serving the need of the tourism industry • Several areas that make up this sector : 1.Government 2.Industry Associations 3.Retails 4.Reasearch
  • 15. TRANSPORTATION • Air Transport • Ground Transport • Rail Transport • Water transport
  • 16.
  • 17. TRAVEL TRADE • People that work in the travel trade make reservation for accommodation , tours , transportation, food and beverage and for attraction. • Two categories of travel trade 1. Retail Travel Agency 2. Wholesale Travel Agency
  • 18. SERVQUAL MODEL • SERVQUAL is a multi-dimensional research instrument, designed to capture consumer expectations and perceptions of a service along the five dimensions that are believed to represent service quality. • It has become the dominant measurement scale in the area of service quality.
  • 20. CRITICISM OF SEVVQUAL MODEL • It has been criticized that SERVQUAL’s (RATER) are not universal and that the model fails to draw on established economic , statistical and psychological theory. • There is little evidence that customers asses services quality in term of perception expectation gap. • SERVQUAL focuses on the process of service encounter • There is a higher degree of intercorrelation between the 5 RATER dimensions thus the score obtained cannot be exact
  • 21. SERVQUALS – Good or Bad ? • SERVQUAL “remain the most complete attempt to conceptualize and measure service quality. • The main benefit of the SERVQUAL measuring tool is the researcher to examine numerous service industry such as healthcare ,banking financial services and education. • Service Quality is widely regarded as a driver of corporate marketing and financial performance.
  • 22. ADVANTAGES AND DISADVANTAGES OF SERVQUAL ADVANTAGES DISADVANTAGE • Enable assessing services 1 The uniform applicability of quality from the customer’s the method for the service Services sector is difficult . • We can track customer 2 The use of expectation in Expectations and perceptions measuring service quality over time , together with the has currently come under discrepancies between them a lot of criticism • Servqual enable comparison 3 Does not measure services to competitors on common outcome perception aspect
  • 23. USES OF SERVQUAL • To compare a company’s SERVQUAL scores against competitors • To identify and examine customer segment that differ significantly in their assessment of a company’s services performance • To asses internal services quality
  • 24. GAP MODEL • A gap analysis is a method of assessing the differences in performance between a business' information systems or software applications to determine whether business requirements are being met and, if not, what steps should be taken to ensure they are met successfully.