1. Ryan Rick B. Acta
8-H E. Rodriguez Sr. Blvd. Quezon City
Email add.: ryanrick_acta@yahoo.com
 0917-8046713; 0922-8880791; 354-13-35
Professional Experience
Altisource Business Solutions Inc.
Technical Writer | Nov. 23, 2015 – present
 Documents and reviews Process and Procedural Documents in detail.
 Edits Special Instructions required when updating applications.
 Publishes documentation in SharePoint and vendor applications.
ULLINK NYFIX INC. | NYSE Philippines, Inc. | FixAsia Information
Technologies Inc.
IT Analyst - Technical Writer | Mar. 28, 2011– Aug. 15, 2015
 Creates runbooks that guided daily operations.
 Documents several processes and procedural documents in detail.
 Migrates documentation from one file repository and format to another file
repository and format.
 Publishes documentation in Confluence, Wiki, and SharePoint.
 Chaired the Change Management Board (Change Management Process).
ESS Manufacturing Company Incorporated (EMCI) | Innodata Isogen
Technical Writer | Oct. 3, 2007 – Mar. 12, 2011
 Updates the Technical Content of the Technical Writing Pilot Project to incorporate
new product information provided by the customer.
 Communicates with the product developers and/or the information architects
designated by the Technical Writing Pilot Project as Subject Matter Experts (SMEs)
for this product to ensure the technical information is complete and accurate.
 Also functioned as:
a. Course Developer
o Creates online tutorials by creating scenarios, storyboards, movies and voiceover
o Communicates with the course developers for this project to ensure the technical
information is complete and accurate
o Ensures that updates are in compliance with editorial and style requirements by
the client
b. Team Leader (eLearning Project)
o Creates process flowcharts that depict the whole project
o Communicates with the team members to ensure the delivery of tasks
o Ensures that all deliverables are in compliance with the standards and
requirements by the client and the company

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o Creates reports presented to the Project Manager and other Auditors
c. Document Controller
o Maintains the electronic and paper Document Control System including indicating
those documents currently undergoing revision, archiving of previous versions
and the upkeep of the Library file.
o Updates the documents required by ISO in the company Portal.
o Manages the Intranet Portal, ensuring that the updated version of documents is
uploaded.
IBM Daksh Business Process | Manpower Outsourcing Services Inc.
Technical Writer | Feb. 13, 2007 – July 12, 2007
 Part of the Strategic Quality Team that ensures quality all throughout the
documentation
 Documents programs/applications for certifications
 Analysed programs/applications and documents its impact in business
 Coordinated with Business Process Owners to document business impacts
Sykes Asia Inc.
Technical Support Representative | Feb 14, 2005 – Dec. 24, 2006
 Handles customer inquiries via email
 Provides solutions to customer issues with the use of web based applications
 Coordinates with SMEs for product updates
Other Employment:
o Jolly-On Foods Corp.
Service Crew | July 5, 2003 - Feb 8, 2004
o Jollibee Foods Corp.
Service Crew | May 23, 2001 - Oct. 28, 2001
Work Description:
 Follows standard procedures in food handling
 Ensures that Customer issues and requests are priorities
 Follows standard procedures in handling customer issues and requests

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Educational Background
Post Graduate: University of the East
Recto, Manila
Master’s in Business Administration
June 2005 – Apr. 16, 2008
Tertiary: University of the East
Recto, Manila
BS Computer Science
June 2000 – Mar. 8, 2004
Secondary: University of the East
Recto, Manila
1996 – 2000
Primary: St. Joseph’s College
Quezon City
1990 – 1996
Eligibilities/Training/Seminars Attended
Career Service Professional Examination Passer
Oct. 17, 2004
With a rating of 83.51
Securities and Exchange Commission
April 9, 2003 - May 16, 2003
On-The-Job Training (MIS Dept.)
Character References
Name Occupation Contact Number
Agnes Colina HR Manager 4594802
Madel Garcia Finance Manager 4594800
Julie Balarbar Project Manager 09175093066
Apple Anabo-Hung Project Lead 09178961483