The document provides an overview of ISO 10002 implementation training aimed at enhancing customer satisfaction and complaints management in organizations. It details the training's objectives, content, structure, and benefits, emphasizing participant engagement and practical learning through real-world examples. By completing the training, participants earn a certificate and gain knowledge to effectively integrate ISO 10002 with existing management systems.

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You can not explain it simply enough”
Albert Einstein

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ISO 10002 Implementation Training
Benefits of ISO 10002 Implementation Training
● Achieve operational efficiency to identify trends and causes of complaints
● Resolve more complaints by adopting a more customer-focused approach
● Engage staff with new customer service training opportunities
● Integrate ISO 10002 with ISO 9001 to improve overall efficiency
● Monitor and continually improve your complaints handling process.
Top tips for ISO 10002 Implementation in your Organization
1. Get commitment and support from senior management.
2. Engage the whole business with good internal communication.
3. Compare existing management processes with ISO 10002 requirements.
4. Get customer feedback on current complaints management.
5. Establish an implementation team to get the best results.
6. Map out and share roles, responsibilities and timescales.
7. Adapt the principles of ISO 10002 management systems to your business.
8. Motivate staff involvement with training and incentives.
9. Train staff to understand and use the ISO 10002 management system.

5. 10. Regularly review your ISO 10002 system to makesure it remainseffectiveand that
you are continually improving it.
ISO 10002 Implementation Training Course Objective
To provide the participant the required knowledge on the requirements of ISO 10002
and the methodology of implementing this standard.
ISO 10002 Implementation Training Content
• Introduction to customer satisfaction and handling complaints.
• Terms and definitions.
• Detailed description of ISO 10002 requirement.
• Importance of the implementation.
• Gap analysis.
• Documentation.
• Training.
• Internal audit
Who Should Attend ISO 10002 Implementation Training
• Anyone responsiblefor implementing customer satisfactionand handling complaints.
• All those who are interested personally to learn about this internationally recognized
customer satisfaction and handling complaints.
ISO 10002 Implementation Training Structure
• Tutorials • Discussions
• Workshops • Quiz
ISO 10002 Implementation Training Achievement
Upon Successful completion of the course a Certificate of “ISO 10002 Certified Lead
Implementation Training Course' will be issued.
CPD-24
CEU-2.4
ISO 10002 Implementation Training Duration: 3 days
ISO 10002 Implementation Training Calendar [Click here]
Value added ISO 10002 Implementation Training

6. Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from
the Industry. ISO 10002 Implementation Learning from the "Specialist Expert" has
many advantages:-
● It will drastically change the way of thinking and basic approach towards the
Management System Standards.
● You would cherish & Benchmark our training for a very long time to come.
● No fictitious case studies you can not connect with.
● Real time examples, real time scenarios you can quickly relate to.
● Complete Focus on your systems, processes and line of businesses.
● 100% involvement and engagement of the participants
● Learn to make the ISO Standard sweat to:-
A). Improve the profits.
B). Reduce rework, defects, customer rejections, wastage,& cost of operation
C). Enhance customer delight
D). Reduce attrition of customers and employees
E). Enhance confidence of all stakeholders
ISO 10002 Implementation