The document discusses the challenges in managing lessons learned within organizations, primarily due to poor documentation, limited access, and inadequate metadata quality. It outlines a systematic process for capturing and sharing lessons learned, emphasizing the need for a robust knowledge infrastructure to facilitate knowledge discovery, internal connectivity, and problem-solving. The proposed solution includes integrating lessons learned into a unified project database with enhanced categorization and documentation to improve accessibility and replication of best practices.

1. Managing lessons learned through
an enhanced information system
Sufiet Erlita
CIFOR–ICRAF (Center for International Forest Research–World
Agroforestry)

2. Poor management of lessons learned
• Information not fully
captured, analyzed, validated,
and deposited in a system
• Lessons learned difficult to
extract from a system
• Poor metadata quality
• Metadata often describe the
published document instead
of actual lesson learned
Identify lessons learned
and best practices:
 What went well?
 What did not go well?
 What could have been done
differently?
 What can we do differently
in future projects?
 What have we learned from
this project?
Problems
with
transfer

3. Loss of institutional knowledge
• Inability to acquire new knowledge that was previously
unknown or unavailable within the organization
• Access to lessons learned often limited to small groups of people
due to confidentiality, proprietary issues or unique knowledge-
based practices
• Lack of systematic and regular documentation of knowledge
gained from projects
• Organizational error management culture pivotal to process
lessons learned from failures and success

4. Systematic process for capturing of
lessons learned
• Knowledge gained from peatland projects available through a
lessons learned database
• Enriched metadata for capturing and documenting lessons learned to
enhance knowledge discovery and detection
• Robust knowledge infrastructure through a single unified platform
• Internal information silos unlocked and connected
• Codified and documented knowledge to help users make sense of the
information
• People connected through the lessons learned system for joint
problem-solving
• Standardized processes on using lessons learned by practitioners

5. ITPC Knowledge platform stucture
Lessons learned will be embedded in the project database

6. Streamlined knowledge acquisition
process for lessons learned
• Identifying issues
• Selecting issues for
prioritization
• Analyzing root causes
• Suggesting solutions
for prevention
and improvement
• Documenting the
resulting lessons
learned
Work
practice &
experience
Processing
& reflection
Systematic
documentation
Information
systems
Distribution, access,
retrieval & use
Acquiring
lessons
learned

7. The structure
• Title and short description of the projects
• Information on how can other replicate success or improve the project
• Information on the best practice for the project/initiative
• Information will be categorized into topic cluster and supported by keywords
to help in searching

8. Sufiet Erlita
CIFOR - ICRAF
Thank you.