The document presents a mixed methods approach to develop and validate an IT 2.0 adoption model aimed at improving lessons learned processes in IT and IS projects. It emphasizes the importance of utilizing collaborative Web 2.0 tools to enhance knowledge capture and dissemination throughout project phases. The study identifies challenges in current knowledge management systems and suggests modifications to improve the effectiveness of lessons learned management.

1. Lessons Learned Model for Projects
Supported by Web 2.0 Tools: a Mixed
Methods Approach
Debora Virginio Rosa – deborenhas@gmail.com
Marcirio Silveira Chaves – mschaves@gmail.com
Mirian Oliveira – PUCRS - miriano@pucrs.br
CNPQ Project: 408117/2013-3

2. INTRODUCTION
1
→ Actually project
review are in practice in
more than 90% of
organizations but they’re
not using eletronic
format (Standish Group,
2013)
→ Collaborative tools
with mechanisms and
features that make
lessons learned
processes easier and are
being initiated in project
management context -
PM 2.0 (Sinclair, 2007; Levy,
2009; Shang et al., 2011;
Palacios-Marqués et al., 2013)
→ Tacit knowledge held in project
members minds (Carrillo, Ruikar, & Fuller, 2013)
→ Difficults in capture knowledge during
the project due to activities priorization
and lack of time (Swan, Scarbrough, & Newell,
2010)
→ Experiences and knowledege, when
capture during the project are not
integrated into the organization
knowledge base (Pemsel & Wiewiora, 2013;
Duffield & Whitty, 2014)
→ Knowledge Management Systems are
inefficient:
• Limited tools due to search restrictions
(Weber et al.,2001)
• Difficult on finding data, and when data
is found the information provided has
limitations – incomplete data (Swan et. al,
2010)
Justification
Problems

3. TARGET 2.0 PRELIMINARY MODEL
2
Theoretical Background
• People: Situated Learning Theory,
Mutual Care Theory, Social Aspects,
Knowledge Management
• Process: Lessons learned methods,
lessons learned processes, project
learning framework, knowledge
management model for projects,
project management methodology
• Technology: IT 2.0 tools such as
social network, blogs, wikis, cloud
tools

4. RESEARCH DESIGN
3
Research Objectives
 Develop an IT 2.0 adoption model to assist managers of IT / IS projects in the
treatment of lessons learned;
 Validate the model proposed by reviewing the model with experts of project area.
Research Design
 Exploratory research
 Mixed Methods: Partially mixed concurrent equal status design (Leech and Onwuegbuzie,
2009)
 Portuguese / English Questionnaire (183 answers) + 10 in depth interview with
member projects (average 12 years experience in projects)

5. ANALISYS RESULT – Project Management
4
What lessons learned processes do you consider important at each phase of a project?
Raise Awareness  Initiating
Collect  Executing / Implementation
Verify  Control
Store  Closing
Disseminate  Closing
Reuse  Executing / Implementation
Initiating
• Raise
Awareness
• Reuse
• Collect
• Verify
• Disseminate
• Store
Planning
• Reuse
• Collect
• Verify
• Raise
Awareness
• Disseminate
• Store
Control
• Verify
• Store
• Collect
• Reuse
• Disseminate
• Raise
Awareness
Executing/
Implementation
• Reuse
• Store
• Collect
• Verify
• Disseminate
• Raise
Awareness
Closing
• Store
• Disseminate
• Collect
• Verify
• Raise
Awareness
• Reuse

6. ANALISYS RESULT – IT 2.0
5
Social Media
VoIP
Cloud Store/Share
Cloud Editing Tool
Blogs
Wikis
Mashups
Microblogs
RSS
Tags
Wikis
Social Media
Blogs
RSS
Cloud Editing Tool
Cloud Store/Share
Tat
Mashups
Microblogs
VoIP
QUALI QUANTI

7. ANALISYS RESULT – Lessons Leaarned
6
QUALI QUANTI
Raise Awareness
Collect
Store
Disseminate
Verify
Reuse
--
Raise Awareness
Collect
Store
Disseminate
Verify
Reuse

8. ANALISYS RESULT – Propositions
7
P1
• Knowledge management in IS/IT projects assists the realization of the
project. (YES)
P2
• The project team influences the knowledge management, and so, the results
in IS/IT projects. (YES)
P3
• IT 2.0 are used in the organization and by the project team.(PARTIALLY)
P4
• IT 2.0 can assist in the process of managing LL in IS/IT projects. (YES)
P5
• The project team should be mobilized and encouraged to carry out the
processes of lessons learned management in IS/IT projects. (YES)

9. ANALISYS RESULT – Meta-inferences
8
Bridging
• Lessons learned management
underachieved in projects
• Processes rarely used in projects
(questionnaire) and modifications
were suggested in interviews
(Verify, Disseminate processes)
• Difficulties in measuring
effectiveness of the reuse process
• Lessons learned processes by
project phase
• Web 2.0 tools considered effective
for lessons learned management
Bracketing
• Raising awareness processes and
organization guidelines
• Project Management Methodology:
traditional method versus agile
method
• Recommended tools to perform
lessons learned management

10. 9
DISCUSSION – Target 2.0 Final Model

11. 10
CONTRIBUTIONS
*** Theory
 Type of theoretical contribution:
 Explanation and Prediction (Gregor, 2006)
 Dimensions of theoretical contribution:
 Originality: Incremental
 Utility: Practical and Scientific (Corley e Gioia, 2011)
 Theoretical contribution to lessons learned management (processes)
*** Practice
 Target 2.0 model assists IT/IS project members:
 Everyday tools
• Knowledge retention
• Not affected by turnover

12. 11
CONCLUSION
* Lessons Learned can be managed in IT/IS projects in any project phase
with the support of IT 2.0 tools as suggested in Target 2.0 model
Processes People Technology
Limitation
• Organizations using lessons learned
supported by IT 2.0 tools
• Raise Awareness processes vs available
tool
• Lack of evidence of successfull
experiences in lessons learned
management
Futurework
• Agile Methodology
• Model test/application
• Reuse process

13. • Managing Web 2.0 Technologies in Projects - TiP 2.0
Research Group
http://tip20.wikidot.com