1. Managing conflict and negotiation skills,
job/stress management, decision making,
problem solving techniques
2. Managing conflict and negotiation skills
• Negotiation: negotiation is a dialogue between two parties to resolve conflicts or issues so that both
parties find the solution acceptable.
• Negotiation skills: Negotiation skills are inherent qualities that help two or more parties agree to a
common logical solution.
• Negotiation skills are soft skills and essential to become a negotiator and resolve workplace conflicts.
• Lack of negotiation skills affects the business bottom line and could ruin customer relationship.
Benefits of negotiation skills :
• Negotiation is a coveted leadership skill which helps business reach their business objective.
• Builds a relationship,
• Delivers excellent solutions,
• Avoids future conflicts and
• Create an environment of business success
3. Example of negotiation skills & Steps of negotiation
• Communication
• Strategizing
• Planning Persuasion
• Listening
• Problem solving
• Emotional intelligence
1. Preparation
2. Discussion
3. Clarification of goals
4. Negotiation towards a win outcome
5. Agreement
6. Implementation of a course of action
Example of negotiation skills Steps of negotiation
4. Negotiation is used in various time situation
• Business negotiations
• Conflict resolution
• Dealing with difficult people
• Deal making
• Dispute resolution
5. Stress management
• Stress management in a organizational behavior referred to the
strategies and techniques employed by individuals, managers, and
organizations to identify, prevent, and cope with stress in the
workplace.
It involves understanding the causes and impact of stress on individuals
and organizations, implementing measures to reduce stress levels, and
fostering a positive work environment that promotes employee well-
being and productivity.
6. Impact Of Stress On Individuals And Organizations
• Decreased productivity and performance
• Increased absenteeism and turnover
• Negative impact on physical and mental health of employees
• Strained relationships and conflicts among team members
• Reduced job satisfaction and engagement
• Increased risk of errors and accidents
7. Signs and Symptoms of Stress in Employees & Managers
• Increased irritability, agitation, or mood swings
• Fatigue, low energy, or sleep disturbances
• Difficulty concentrating or making decisions
• Physical symptoms such as headaches, muscle tension, or digestive
issues
• Withdrawal from social interactions or decreased participation
• Increased reliance on substances like alcohol or drugs
8. Stress management techniques in organizational behavior
• Time Management
• Regular Communication
• Work-Life Balance
• Health and Wellness Initiatives
• Conflict Resolution
• Supportive Leadership
9. Decision Making
• Decision-making is an integral part of modern management.
Essentially, Rational or sound decision making is taken as primary
function of management.
• Definition of Decision making : Trewatha & Newport defines
decision making process as follows:, “Decision-making involves the
selection of a course of action from among two or more possible
alternatives in order to arrive at a solution for a given problem”.
10. Decision Making
• Decision making should follow the steps such as
• Defining the problem
• Gathering information and collecting data
• Developing and weighing the options
• Choosing best possible option
• Plan and execute
• Take follow up action
11. Problem solving
• Problem-solving skills help you determine the source of a problem and
find an effective solution. Although problem-solving is often identified
as its own separate skill, there are other related skills that contribute to
this ability.
Some key problem-solving skills include:
• Active listening
• Analysis
• Research
• Creativity
• Decision making
• Dependability
• Team-building
• Communication
12. How To Improve Your Problem-Solving
Skills?
• Acquire more technical knowledge in your field
• Seek out opportunities to solve problems
• Do practice problems.
Examples Of Problem-Solving Skills :
• Research
• Analysis
• Decision-making
• Communication
• Dependability
