2. Definition: Management
• Management is the Performance
of certain functions to obtain
the effective acquisition,
allocation & utilization of human
efforts & physical resources in
order to accomplish some goals.
3. Management VS Administration
• Management is the act or function of
putting into practice the policies &
plans decided upon by the
administration.
• Administration is the top level,
whereas management is a mid level
activity.
4. Management VS Administration
• Administration is a determinative function,
while management is an executive function.
• Administration makes the important
decisions of an enterprise in its entirely,
whereas management makes the decisions
within the confines of the framework,
which is set up by the administration.
5. Management VS Administration
• Administrators are mainly found in
government, military, religious &
educational organizations.
Management, on the other hand, is
used by business enterprises.
6. Role of a Manager
• Plans/designs program & activities, gets
resources, technology.
• Defines tasks & get people to work on
them.
• Monitor results & control work.
• Motivates the staff & directs them.
• Understands needs of the clients & plans
services as per the needs.
• Generate & control resources.
10. Skills of a manager
• Conceptual Skills: The ability to see the
overall organization & to integrate all parts
of the system.
• Human Skills: The ability to work with,
communicate with & understand other
people.
• Technical Skills: The ability to use specific
knowledge, techniques & resources in
performing work.
11. Management Level & Skills
• Top Management
• Mid Management
• Supervisory/Operational Mgt.
Conceptual skills
Human skills
Technical skills
12. Effectiveness & Efficiency
• Effectiveness having a definite or desired effect
or result while Efficiency is the ratio of the
actual resource used to the total resource
consumed for performing a work.
• Effectiveness describes what has been produced
in relation to what the customers need or expect
whereas Efficiency describes how well the
process performs.
• Effectiveness related to the output, on the other
hand Efficiency measures degree of control on
the utilization of input.
13. Problem & Solution
• Problem: Is a condition that’s not
acceptable.
• Solution: Is a man-made resolution to
a problem.
15. Motivation
Motivation is a psychological persuasion.
Motivation activates someone to do or not
to do something. Motivation Therefore,
positive FORCE, positive WILLINGNESS &
positive DRIVE. It leads to increased
efficiency of an employee, more production
& better relationship between the
employer & the employee. (Familiar with
Mentoring & Buddy System)
16. Stress
• Stress means job overload. It leads
to frustration. There’s nothing you
can do about your stress level. The
bills are not going to stop coming,
there will never be more hours in the
day for all your career or family
responsibilities will always be
demanding.
17. Relief from Stress
• Avoid unnecessary stress
• Alter the situation
• Adapt the stressor
• Accept the things you can’t change
• Make time for fun & relaxation
• Adopt a healthy lifestyle
• Make your office comfortable for you &
optionally comfortable for others.
18. 6 habits for success
• Be proactive
• Begin with the end in mind
• Put first things first
• Think Win-Win
• Seek first to understand then to be
understood
• Sharpen the saw
19. Record & File Maintenance
• A record is any documentation or information created
& stored at a office that is essential to the
functioning of that office.
File Maintenance
1. Reduction of needless filing.
2. What materials should be flied & which one can be
discarded.
3. Necessary to keep only the most recent Publications.
4. It is not necessary to keep duplicate copies of letters
& Forms.
5. Avoid Hard copy, maintain soft copy (if possible).
20. Conflict Management
• Conflict means disagreement or confusion
or contradiction which occurs chaos
End Result Of Conflict
• Win-Lose
• Lose-Win
• Win-Win
• Lose-Lose
21. Communication
• Communication is a two way exchange that
involves both a presenter & an audience.
Communication involve both written or non-
verbal behaviors as well as speaking.
• Accuracy, Brevity, Clarity, logical &
courtesy means effective Communication.
22. Types of Communication
• Internal Communication: Memo,
Notes, E-mail, Circular, Office order,
Brief etc.
• External Communication: Circular, E-
mail, Fax, Press Release,
Advertisement etc.
23. Barriers to Effective
Communication
• High Costs
• Technological breakdowns
• Language
• Accents
• Jargon
• Different culture
• Internal politics
• Negative body language
• Chinese whisper
• Psychological Barriers (stereotype, Halo effect)
24. Meeting Management
• When you cannot accomplish your
communication objectives or goals in
any other way, then call a meeting. It
is the last resort of information
exchange, reaching a decision &
resolving a problem. Meetings cost
time, energy & money. So, Be timely,
efficient & ensure preparation.
