Vistaprint’s Manager Development ProgramTake Your Success to the Next Level  Wendy Cebula & Austin CookeCompany Confidential – Vistaprint © 20071
2We Help Small Businesses Market Their Business Superior value propositionTurnkey marketing solutionsBroadest product portfolio, including creative tools and servicesMarket leading prices, ease of use, convenience, and customer service“Right for me” product quantities  Rising awareness driving revenues Rapidly acquiring customers with low, stable per-customer acquisition costs8 million unique customers last fiscal yearLarge and underserved market in North America and Europe  Favorable competitive landscape
Full Spectrum Turnkey Marketing Solution for Small Businesses 1/28/20103Company Confidential © 2009…and home and familyBusiness cardsPostcardsPhoto booksMagnetsStampsPromotional giftsCustom apparelInvitations/AnnouncementsPhoto cardsHoliday cardsPhoto calendarsBrochuresFoldersLetterhead EnvelopesWebsitesEmail marketingCards
Market-Defining Product and Service BreadthSignageCustom ApparelBusiness CardsPromotional GiftsOther Online ServicesRelative SpendSmall Business Marketing(Overall market,not just Vistaprint)Including Email MarketingBrochures, FlyersLetterhead, EnvelopesWebsitesHoliday CardsMailing Services4
History of Strong Results5Millions, fiscal year ending June 30*Fiscal 2005 results exclude a contract termination payment of $21mmNon-GAAP adjusted net income for all periods presented excludes share-based compensation expense and its related tax effect. Please see reconciliation to GAAP net income at the end of this presentation.
Strong Organic Growth1/28/20106Company Confidential © 2009
The Challenge…62% growth year over yearYoung, capable, highly intelligent workforceRapid promotion cyclesNo resources for managers other than their own manager“I was promoted internally to be a manager and have been managing for just over a year with zero training other than what I’ve experienced from my manager.”- Vistaprint Manager1/28/20107
Manager Development Program At A Glance1 HourPhase II Check-In½ DayGraduationVista Impact Session Discussions360° Survey FeedbackVista Impact Session Discussions360° Survey FeedbackTime Commitment:~ 11-12 HoursManagers      of Participants1 HourMDPOrientationOngoing  :  Conversations, Measurement, Debriefs2 DaysPhase I2 DaysPhase II½ DayGraduation12 Vista Impact Sessions12 Vista Impact SessionsTime Commitment:~ 11-12 daysParticipants Ongoing :  Reinforcement through E-LearningQ2Q4Q1Q2Q3Gathering MetricsMeasurement8
High Level Learning Topics:Phase IPhase II  The Work of ManagersMental Models Ladder of Inference Advocacy & Inquiry Planning and PrioritizingImportant vs. Urgent Goal SettingSMART GoalsDelegating to Build TalentSkill vs. WillProviding Direct and Actionable Feedback Results StoriesCoaching to Drive ResultsWhat’s in Your Toolbox?Strategy ImplementationCreating a Clear Line of SightManaging the Challenges of Change Asking the Critical QuestionsAgility & ResilienceUtilizing Communication Process SkillsStakeholders & TriggersDeveloping a Plan9
Vista Impact Session - Sample Agenda1/28/201010
Early Results…“MDP has changed the way I think.  I am more impactful as a manager now that I have a new framework for work throughput, allocation, and organizational efficiency.  Specifically, MDP has helped me sort out “who’s doing what” on my team and how to manage the people and workloads.” - Pilot Participant“I feel more confident in my ability to manage others, especially other managers.  I feel that I am truly building a strong team, which helps me, them and the business.” 					- Pilot Participant“I definitely think getting these core skills will allow me to become a stronger manager and drive value for the team and Vistaprint.” 						      - Class A Participant1/28/201011
Appendix1/28/201012
How We Got HereLast fall we conducted a Needs Analysis in order to determine the learning & development requirements of managers and the rank order of priorities for each of the following groups:Senior Business LeadersManagersThose Being ManagedData Collection Methods31 one-hour interviews with key business leaders5 Focus Groups with 36 managers total5-6 question survey sent to 524employees with a 50.76% return rate1/28/201013
What We’re Striving For…Vistaprint’s challenge is to create an environment that promotes the value of management & our commitment to develop management talent.  The ideal environment embeds the belief that strategic management of talent is a competitive advantage.  We demonstrate that by:Devoting time and attention to itUsing our understanding of what people need to learn and how they learn to provide opportunities for themIntegrating “business” and “human” strategiesManaging trade-offs between performance, learning, and developmentProactively providing learning opportunities and resourcesCreating space {time & autonomy} for both the act of managing and for employees to improve their management skillsCommunicating & demonstrating the value of high quality management through both investment & incentives14
Vista Impact Session TopicsSession I - What’s Working – What Needs WorkSession 2- The Art of One-on-OnesSession 3 - Conducting  Effective Performance Management ConversationsSession 4 – Time Management Tips & TricksSession 5 - Motivating Others Session 6 – Learning Styles Session 7 –  Setting Expectations: How to Work Together                                      Session 8 - Managing your Manager Session 9 - The Stages of Team DevelopmentSession 10 - Gaining Buy-In/Commitment Session 11 - Influencing OthersSession 12 - The Power of Story TellingPhase II (Order TBD)Rewards & Recognition

Manager Development Program

  • 1.
    Vistaprint’s Manager DevelopmentProgramTake Your Success to the Next Level Wendy Cebula & Austin CookeCompany Confidential – Vistaprint © 20071
  • 2.
    2We Help SmallBusinesses Market Their Business Superior value propositionTurnkey marketing solutionsBroadest product portfolio, including creative tools and servicesMarket leading prices, ease of use, convenience, and customer service“Right for me” product quantities Rising awareness driving revenues Rapidly acquiring customers with low, stable per-customer acquisition costs8 million unique customers last fiscal yearLarge and underserved market in North America and Europe Favorable competitive landscape
  • 3.
    Full Spectrum TurnkeyMarketing Solution for Small Businesses 1/28/20103Company Confidential © 2009…and home and familyBusiness cardsPostcardsPhoto booksMagnetsStampsPromotional giftsCustom apparelInvitations/AnnouncementsPhoto cardsHoliday cardsPhoto calendarsBrochuresFoldersLetterhead EnvelopesWebsitesEmail marketingCards
  • 4.
    Market-Defining Product andService BreadthSignageCustom ApparelBusiness CardsPromotional GiftsOther Online ServicesRelative SpendSmall Business Marketing(Overall market,not just Vistaprint)Including Email MarketingBrochures, FlyersLetterhead, EnvelopesWebsitesHoliday CardsMailing Services4
  • 5.
    History of StrongResults5Millions, fiscal year ending June 30*Fiscal 2005 results exclude a contract termination payment of $21mmNon-GAAP adjusted net income for all periods presented excludes share-based compensation expense and its related tax effect. Please see reconciliation to GAAP net income at the end of this presentation.
  • 6.
  • 7.
    The Challenge…62% growthyear over yearYoung, capable, highly intelligent workforceRapid promotion cyclesNo resources for managers other than their own manager“I was promoted internally to be a manager and have been managing for just over a year with zero training other than what I’ve experienced from my manager.”- Vistaprint Manager1/28/20107
  • 8.
    Manager Development ProgramAt A Glance1 HourPhase II Check-In½ DayGraduationVista Impact Session Discussions360° Survey FeedbackVista Impact Session Discussions360° Survey FeedbackTime Commitment:~ 11-12 HoursManagers of Participants1 HourMDPOrientationOngoing : Conversations, Measurement, Debriefs2 DaysPhase I2 DaysPhase II½ DayGraduation12 Vista Impact Sessions12 Vista Impact SessionsTime Commitment:~ 11-12 daysParticipants Ongoing : Reinforcement through E-LearningQ2Q4Q1Q2Q3Gathering MetricsMeasurement8
  • 9.
    High Level LearningTopics:Phase IPhase II The Work of ManagersMental Models Ladder of Inference Advocacy & Inquiry Planning and PrioritizingImportant vs. Urgent Goal SettingSMART GoalsDelegating to Build TalentSkill vs. WillProviding Direct and Actionable Feedback Results StoriesCoaching to Drive ResultsWhat’s in Your Toolbox?Strategy ImplementationCreating a Clear Line of SightManaging the Challenges of Change Asking the Critical QuestionsAgility & ResilienceUtilizing Communication Process SkillsStakeholders & TriggersDeveloping a Plan9
  • 10.
    Vista Impact Session- Sample Agenda1/28/201010
  • 11.
    Early Results…“MDP haschanged the way I think.  I am more impactful as a manager now that I have a new framework for work throughput, allocation, and organizational efficiency.  Specifically, MDP has helped me sort out “who’s doing what” on my team and how to manage the people and workloads.” - Pilot Participant“I feel more confident in my ability to manage others, especially other managers.  I feel that I am truly building a strong team, which helps me, them and the business.” - Pilot Participant“I definitely think getting these core skills will allow me to become a stronger manager and drive value for the team and Vistaprint.”  - Class A Participant1/28/201011
  • 12.
  • 13.
    How We GotHereLast fall we conducted a Needs Analysis in order to determine the learning & development requirements of managers and the rank order of priorities for each of the following groups:Senior Business LeadersManagersThose Being ManagedData Collection Methods31 one-hour interviews with key business leaders5 Focus Groups with 36 managers total5-6 question survey sent to 524employees with a 50.76% return rate1/28/201013
  • 14.
    What We’re StrivingFor…Vistaprint’s challenge is to create an environment that promotes the value of management & our commitment to develop management talent. The ideal environment embeds the belief that strategic management of talent is a competitive advantage. We demonstrate that by:Devoting time and attention to itUsing our understanding of what people need to learn and how they learn to provide opportunities for themIntegrating “business” and “human” strategiesManaging trade-offs between performance, learning, and developmentProactively providing learning opportunities and resourcesCreating space {time & autonomy} for both the act of managing and for employees to improve their management skillsCommunicating & demonstrating the value of high quality management through both investment & incentives14
  • 15.
    Vista Impact SessionTopicsSession I - What’s Working – What Needs WorkSession 2- The Art of One-on-OnesSession 3 - Conducting Effective Performance Management ConversationsSession 4 – Time Management Tips & TricksSession 5 - Motivating Others Session 6 – Learning Styles Session 7 – Setting Expectations: How to Work Together Session 8 - Managing your Manager Session 9 - The Stages of Team DevelopmentSession 10 - Gaining Buy-In/Commitment Session 11 - Influencing OthersSession 12 - The Power of Story TellingPhase II (Order TBD)Rewards & Recognition