Ed Sweeney discusses management skills needed in difficult economic times. Acas, the organization he chairs, provides dispute resolution and workplace projects helping organizations manage themselves. The recession has fundamental, uneven impacts on the labor market and some sectors harder hit than others. Recession can increase potential for conflict over preserving living standards, jobs, and government finances. Managing requires greater line management skills and strategic approaches like minimizing redundancies, having a redundancy strategy, and long-term planning.

6. Individual conciliation cases

7. Helpline calls