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HOW A WORKFLOW CONSULTANT CAN
BE OF BENEFIT
George Dunn
President
CRE8 Independent Consultants
www.cre8inc.com
WHAT IS WORKFLOW?
As a technology workflow, also referred to as digital
workflow, automates input, routing, decisions, and
outputs associated with processes, including:
• mobile devices,
• web sites,
• data systems,
• electronic forms,
• recognition,
• machine learning,
• artificial intelligence,
• parallel and sequential routing
• automated decisions,
• RPA,
• integration, and
• e-signature.
HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
WHAT ARE WORKFLOW BENEFITS AND CHALLENGES
• If properly planned for workflow can,
provide at 25% to 100% improvement in
quality, efficiency, and service.
• Workflow challenges can include
unhappy users, lack of business process
benefit, incomplete ROI, and lack of
expansion.
• Most organizations are still at the early
stages of workflow deployment.
HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
IS A WORKFLOW CONSULTANT IMPORTANT?
Organizations today are under pressure
to:
• improve revenue,
• lower cost,
• reduce errors,
• improve interactions with customers,
• increase purchased system ROI, and
• find qualified staff.
HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
ROLES OF A WORKFLOW CONSULTANT?
Develop, update, and manage of workflow creation, input,
processing, integration with other applications, output,
vendor assessment, ROI, and vendor oversite.
• Enterprise-wide workflow plan. The enterprise
workflow plan should provide a roadmap based upon
cost/benefit so that projects can be categorized,
planned, budgeted, and approved.
• Process improvement plan. Identify current process
costs, risks, issues, and errors; and clean up.
• Application requirements. Business-level process
requirements, workflow requirements, integration
requirements, technical requirements, RFP, change
management, project costs, and ROI assessment.
HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
ROLES OF A WORKFLOW CONSULTANT?
• Vendor selection. Assess, rank, and evaluate vendors
at the RFP, response, demonstration, and contract
stages.
• Implementation plan. Develop project plans
identifying timelines, project dependencies and risks,
responsibilities, change management, acceptance
criteria, progress, and completion.
• Accountability. Hold integrators, vendors, and
internal staff accountable for the proper completion
of the project on time and within budget.
HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
Since 1995, CRE8 Independent Consultants has assisted organizations
with Digital Transformation Planning, Process Improvement and Update
of Governance Programs.
• Technology planning includes digital workflow, RPA, electronic content
management, e-signatures, AI, machine learning, recognition,
electronic records management, and complex system replacement
planning.
• Process improvement services includes total quality management,
re-engineering, business process management, lean, six sigma,
frictionless, and helping organizations to work better.
• Development of process baseline and redesign blueprints, change
action plans, workflow maps, data system integration, 3rd party
integration, and standard operating procedures.
• Vendor assessment and implementation oversite.
We have assisted over 300 organizations, across all industries, that range in
size from 25 to 250,000 employees. As independent consultants we
provide an independent voice regarding technology abilities, planning,
return on investment, transformation, and vendor selection/management.
ABOUT CRE8 CONSULTANTS
HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
IF YOU WOULD LIKE TO DISCUSS YOUR NEEDS
Contact me, I am happy to provide a free
consultation to discuss your workflow requirements
and goals. We work with organizations of all sizes to
help with workflow planning.
George Dunn, President
CRE8 Independent Consultant
dunn@cre8inc.com
206-556-5958
https://www.cre8inc.com
HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT

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How A Workflow Consultant Can Be Of Benefit

  • 1. HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT George Dunn President CRE8 Independent Consultants www.cre8inc.com
  • 2. WHAT IS WORKFLOW? As a technology workflow, also referred to as digital workflow, automates input, routing, decisions, and outputs associated with processes, including: • mobile devices, • web sites, • data systems, • electronic forms, • recognition, • machine learning, • artificial intelligence, • parallel and sequential routing • automated decisions, • RPA, • integration, and • e-signature. HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
  • 3. WHAT ARE WORKFLOW BENEFITS AND CHALLENGES • If properly planned for workflow can, provide at 25% to 100% improvement in quality, efficiency, and service. • Workflow challenges can include unhappy users, lack of business process benefit, incomplete ROI, and lack of expansion. • Most organizations are still at the early stages of workflow deployment. HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
  • 4. IS A WORKFLOW CONSULTANT IMPORTANT? Organizations today are under pressure to: • improve revenue, • lower cost, • reduce errors, • improve interactions with customers, • increase purchased system ROI, and • find qualified staff. HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
  • 5. ROLES OF A WORKFLOW CONSULTANT? Develop, update, and manage of workflow creation, input, processing, integration with other applications, output, vendor assessment, ROI, and vendor oversite. • Enterprise-wide workflow plan. The enterprise workflow plan should provide a roadmap based upon cost/benefit so that projects can be categorized, planned, budgeted, and approved. • Process improvement plan. Identify current process costs, risks, issues, and errors; and clean up. • Application requirements. Business-level process requirements, workflow requirements, integration requirements, technical requirements, RFP, change management, project costs, and ROI assessment. HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
  • 6. ROLES OF A WORKFLOW CONSULTANT? • Vendor selection. Assess, rank, and evaluate vendors at the RFP, response, demonstration, and contract stages. • Implementation plan. Develop project plans identifying timelines, project dependencies and risks, responsibilities, change management, acceptance criteria, progress, and completion. • Accountability. Hold integrators, vendors, and internal staff accountable for the proper completion of the project on time and within budget. HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
  • 7. Since 1995, CRE8 Independent Consultants has assisted organizations with Digital Transformation Planning, Process Improvement and Update of Governance Programs. • Technology planning includes digital workflow, RPA, electronic content management, e-signatures, AI, machine learning, recognition, electronic records management, and complex system replacement planning. • Process improvement services includes total quality management, re-engineering, business process management, lean, six sigma, frictionless, and helping organizations to work better. • Development of process baseline and redesign blueprints, change action plans, workflow maps, data system integration, 3rd party integration, and standard operating procedures. • Vendor assessment and implementation oversite. We have assisted over 300 organizations, across all industries, that range in size from 25 to 250,000 employees. As independent consultants we provide an independent voice regarding technology abilities, planning, return on investment, transformation, and vendor selection/management. ABOUT CRE8 CONSULTANTS HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT
  • 8. IF YOU WOULD LIKE TO DISCUSS YOUR NEEDS Contact me, I am happy to provide a free consultation to discuss your workflow requirements and goals. We work with organizations of all sizes to help with workflow planning. George Dunn, President CRE8 Independent Consultant dunn@cre8inc.com 206-556-5958 https://www.cre8inc.com HOW A WORKFLOW CONSULTANT CAN BE OF BENEFIT