This presentation is designed to teach non-native speaking professionals how to delegate in a step-by-step process using professional business English

1. Management Communication
Skills – How to Delegate Effectively

2. AGENDA [2 hours]
20 minutes:
Mingle
40 minutes:
Presentation
45 minutes:
Interactive activities
10 minutes:
Break
5 minutes:
Summary

3. Business English
communication skills

4. Why is
delegation
important?

5. Use these ideas to help
you brainstorm
1. good leadership
2. efficiency & productivity
3. team development
4. empowerment
5. team building
6. talent management

6. Leadership
a good leader doesn’t
do; s/he plans and
coaches
get results through
others

7. Efficiency &
Productivity
Manager -
management tasks
Team –
focus on projects

8. Professional Language
Development Delegation /
Delegating tasks
increases
enhances
improves
efficiency
productivity

9. Professional Language
Development
makes productive use
makes efficient use
Delegation
Delegating tasks
of human resources
of time

10. Team
Development
enhance your team’s
skill set
encourage a
leadership mindset

11. Empowerment
encourage self-
development
encourage them to take
more responsibility

12. Team Building
show your confidence
build trust
create a bond with your
team

13. Talent
Management
future management role
increase retention

14. Why don’t
people
delegate?

15. I’m the best!
Nobody can do this as
well as me!

16. It takes longer to train than it
takes me to do it!
I don’t have
time to train

17. I don’t trust anyone on
my team to do this!
Lack of confidence

18. I tried delegating and it
didn’t work!
Past failure

19. What if someone else
does this better than
me?
Insecurity

20. The company needs
me!
Make yourself
indispensable

21. I’m a hands on
manager!
Fear of losing
control

22. I like doing this work.
I don’t want to delegate
it!
Enjoyment

23. My team are already
overworked!
Guilt

24. 3 elements of
delegation

25. 1
Delegate
Responsibility
describe roles &
responsibilities

26. 2
Delegate
Authority
required to
complete the task

27. 3
Create
Accountability
successful
completion of the
task

28. You can delegate, but the ultimately
you are accountable

29. Professional Language
Development You’re accountable for
this project.
I’m going to hold you
accountable for this
project.
I’m accountable to Mr.
Lee for this project.

30. A step-by-step
guide to
delegation

31. Delegate the task to one person
so s/he is accountable and you
can follow up easily
I’d like to delegate an
important project to you.
I’m assigning you the task of
supervising
creating
developing ….....

32. Motivate by describing how
important the project is - the ‘big
picture’
This project is very important
because .........
I’d like you to prioritize this
project.

33. Explain why you choose him/her
[optional]
I chose you for this task
because of your experience
dealing with ....

34. Provide guidance when
necessary [what steps to take,
who to work with ...]
First, I’d like you to meet with
/ contact .... [who?]
Then, I want you to coordinate
with [who, to do what?]
I also suggest you …….

35. Set a deadline for completion of
the task or the project
The deadline for completion
of this project is ….
By that date, I’d like you to
submit / hand in / provide ....

36. Clearly communicate the
outcomes you expect
– describe success
At the end of this project, I
expect ........
This should help us to ...
The project will be successful
if you .......

37. Agree on milestones during the
project so you can easily check
progress
In terms of milestones, your
goal should be to ......... by
June first.
I’d like you to ...... by .....
Then you can focus on ....,
which you should complete by
..... Does that seem
reasonable?

38. Set a follow-up schedule to check
the project is on track
Remember – you are
accountable!
Let’s schedule a follow-up
meeting on …. so you can
update me on your progress.

39. Don’t micromanage, but do offer
support
If you have any questions or
concerns, contact me by email
and we’ll arrange a meeting to
discuss your concerns.

40. Delegating a Task I’d like to delegate an important project to you.
I’m assigning you the task of supervising / creating / developing …
Explain why it’s
important
This project is very important because we need to develop a new HR
policy. I’d like you to prioritize this project.
Explain why you
chose the Person
I chose you for this task because of your experience working with the
marketing team.
Provide Guidance First, I’d like you to meet with / contact .... [who?]
Then, I want you to coordinate with [who, to do what?]
I also suggest you …….
Set a Deadline The deadline for completion of this project is ….
By that date, I need you to submit / hand in / provide ........
Clarify the
Outcomes you
expect
At the end of this project, I expect to have a clear policy that we can
easily deliver. This policy should help us to ..... This project will be
successful if you ....
Agree on
milestones
In terms of milestones, your goal should be to ......... by June first. I’d like
you to .......... by ..... Then you can focus on ...., which you should
complete by ..... Does that seem reasonable?
Schedule follow
up
Let’s schedule a follow-up meeting on …. so you can update me on your
progress.
Offer Support If you have any questions or concerns, contact me by email and we’ll
arrange a meeting to discuss your concerns.

41. Communication Skill Practice
delegate task I’m delegating you the task of updating our website
explain importance We need to attract more traffic to our website
explain choice I chose you because ......
guidance First, I want you to ...... Then, ...... After that, you should .....
deadline The deadline for completion is .........
outcomes By the end of the project I expect ....
milestones In terms of milestones .....
follow up Lets schedule a follow-up meeting on ....
Support If you have any concerns, .......

42. COMMUNICATION TASK PRACTICE
I’d like to delegate an important project to you.
I’m assigning you the task of .......
This project is very important because .......
I’d like you to prioritize this project.
I chose you for this task because .........
First, I’d like you to ........ Then, I want you to ..........
I also suggest you …….
The deadline for completion of this project is ….
By that date, I need you to .......
At the end of this project, I expect ..............
This should help us to ..... This project will be successful if you ....
In terms of milestones, ................ by June first.
I’d like you to ........ by ..... Then ........., which you should complete by ..... Does that seem
reasonable?
Let’s schedule a follow-up meeting on …. so you can .........
If you have any questions or concerns, ..........

43. Communication Skill Practice
delegate task create a policy to attract more qualified candidates
explain importance not getting graduates from top universities
explain choice your experience working with a recruitment company
guidance contact 3 top universities to get feedback / conduct focus groups
with students / create an attractive package / arrange a job fair
deadline July 30th
outcomes increase the number of candidates from top universities by 20% /
reduce recruitment costs by 5%
milestones complete focus groups – July 1st / create package – July 10th /
arrange job fair / July 15th
follow up meet on July 5th
Support contact me

44. Competency-Based Evaluation Criteria Complete Quality
delegate task 1 2 3 4 5 6 7 8 9 10
explain importance 1 2 3 4 5 6 7 8 9 10
explain choice 1 2 3 4 5 6 7 8 9 10
guidance 1 2 3 4 5 6 7 8 9 10
deadline 1 2 3 4 5 6 7 8 9 10
outcomes 1 2 3 4 5 6 7 8 9 10
milestones 1 2 3 4 5 6 7 8 9 10
follow up 1 2 3 4 5 6 7 8 9 10
Support 1 2 3 4 5 6 7 8 9 10
Total

45. feedback

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