Overview of Practices in Social Services Organizations (FYI: Slide #7 should be numbered 1,2 rather than 1,1 when downloaded)

1. Social Service
Orgs
Management
Communication
Functions
Planning

2. Managers.
What Do They Do?
1

3. Achieve goals
through people.
HOW?
Make Decisions
Allocate resources
Direct activities of others to attain goals

4. Functions of Management.
 Definition of management
 Effective & efficient use of limited organizational resources to achieve organizational goals
 Effective: Achieve organizational goals
 Efficient: To achieve goals with minimal waste of resources
 Process of working with people and resources to accomplish organization goals
 Maximize productivity

5. Professional Communication
Differences Between Effective and Efficient
Communication
Effective: Intended Meaning = Perceived Meaning
Efficient: Minimum Cost (resources) with Maximum Speed
(i.e. time)

6. 4 Functions of Management

7. 4 Functions (cont’d)
1. Planning: Specifying the goals to be achieved &
deciding in advance the appropriate actions
needed to achieve them (delivering strategic
value)
 Salaries + employee costs= ~23% increase
 Skeleton Crew
1. Organizing: Assembling and coordinating all
resources needed to achieve goals.

8. 4 Functions (cont’d)
3. Leading: Stimulating people to be high
performers (good at mobilizing people;
inspire not only to do work, but also to
share ideas)
4. Controlling: Monitor performance and
implement necessary changes.
Monitoring is an important part of controlling.

9. Methods To
Analyze Factors:
Environmental scanning
&
SWOTT Analysis: Strengths, weaknesses,
opportunities, threats, and trends

10. Planning In
Management
Strategic
Tactical
Operational
Contingency

11. Strategic Planning
• Strategic plans are designed with the entire
organization in mind and begin with an org's mission.
– Top-level managers, such as CEOs, design & execute strategic
plans to paint a picture of the desired future & long-term goals
of the organization.
– Strategic plans look ahead to where the organization wants to
be in 3, 5, 10+ years.
– Strategic plans serve as the framework for middle and lower-
level planning.

12. Tactical Planning
• Tactical plans support strategic plans by translating
them into specific plans relevant to a distinct area of
the organization.
• Tactical plans are concerned with the responsibility
and functionality of lower-level departments to
fulfill their parts of the strategic plan.

13. Operational Planning
• Operational plans are the plans that are made by
frontline/low-level managers.
– All operational plans are focused on the specific procedures and
processes that occur within the lowest levels of the
organization.
– Managers must plan the routine tasks of the department using a
high level of detail; this is deciding how front line staff will
carry out their duties.

14. Contingency Planning
• Contingency plans allow managers to be flexible &
change-savvy by providing an alternative course of
action, which can be implemented if and when an
original plan fails to produce the anticipated result.
• Having a contingency plan might seem like extra
work, but much like a reserve parachute when
skydiving, it's better to have it and not need it than to
need it and not have it.

15. Good management is the art of making problems so interesting &
their solutions so constructive that everyone wants to get to work
& deal with them.”“
-Paul Hawken
environmentalist, entrepreneur, & author

16. Now what do I do?
For More Interesting Facts about Management & Leadership Visit the Website
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