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ManageEngine Service Desk jjdksfdjdfhsdf
1.
2. Introduction to ServiceDesk Plus
ServiceDesk Plus is a powerful IT service management (ITSM) solution
that helps organizations streamline their IT support processes. This
presentation will guide you through the user request fill form, a key
feature that allows employees to easily submit IT-related tickets.
3. Accessing the User Request Fill Form
Employee Portal
The user request fill form can be
accessed through the employee self-
service portal of ServiceDesk Plus.
Quick Links
There may also be direct links or
shortcuts provided to quickly access
the form from various locations.
Mobile Accessibility
The form is optimized for mobile
devices, allowing employees to submit
requests on-the-go.
PC Username
PC Password
ManageEngine Service Desk
ManageEngine ServiceDesk Plus
https://srvsd:8080/
4. Overview of the User Request Fill Form
Comprehensive Intuitive Efficient
The user request fill form covers
a wide range of IT services, from
software installations to hardware
repairs.
The form is designed to be user-
friendly, guiding employees
through the request process
step-by-step.
Submitting a request through the
form automatically creates a
ticket in the ServiceDesk Plus
system.
5. Navigating the User Request Fill Form
1 Request Type
Select the appropriate request type,
such as software installation, hardware
repair, or network issue.
Detailed Description
Provide a clear and detailed
description of the issue or request to
help the support team understand the
problem.
3 Attachments
Upload any relevant files, screenshots,
or documents to support the request.
2
Use Below Templates
