How small/mid-size businesses (SMBs) are using managed print services (MPS) partners to harness the potential of document management.

1. How SMBs use MPS for Smarter
Document Management

2. ‘Digitization’, ‘workflow’ and
‘document management’ sound
like big-business concepts.

3. But they affect organizations
of all sizes. Because documents are
still central to the way
most businesses work.

4. So every business stands to gain from
an optimized print environment.
40%
of processes are
document-driven1
10%
of revenue is spent
on printing costs2
40-60%
of IT helpdesk calls
are print-related3
1. Poor document processes lead to significant business risk, IDC | 2. Xerox Small Business Solutions, I know what you’re thinking, 2015 | 3. Xerox RealBusiness Magazine, Gartner ITxpo Issue, 2012

5. But it’s not just about
cutting costs.
It’s also about harnessing
the tremendous potential of
state-of-the-art document
management.

6. And that’s exactly what the most
forward-thinking SMBs are doing.

7. We recently surveyed over
1,000 SMBs from the U.S.,
France, Germany and
the UK about the current
state of their print
environment and their
plans for the future.
One big trend emerged:
the smartest SMBs aren’t
going it alone, but getting
help from outside experts.

8. 42%
of them already have an
MPS contract in place.

9. And
39%
have had a print assessment
in the last year, as their MPS
partner evaluates the efficiency
of their print fleet and designs
an optimized solution.

10. Most of these SMBs know
that things like break-fix services,
supplies replenishment and support
can cut their costs by 20-30%.

11. But impressively, they’re
aiming even higher with
next generation MPS.

12. THEY’RE READY FOR
MOBILE PRINT
Two-thirds of the SMBs
we surveyed are now
including mobile print in
their strategy, as devices
proliferate and mobile
working becomes the norm.
They know that mobile print
will help them increase
productivity, meet
customer needs and
provide better service.

13. THEY’RE GETTING SERIOUS
ABOUT SECURITY
They also know that in
a hyper-connected world,
security is more important
than ever.
Which is why 56% of
respondents say they’re
now including their
multifunction printers (MFPs)
in their security strategy.

14. Next generation MPS is helping
forward-thinking SMBs move from
a reactive to a proactive approach;
from cutting costs to delivering
real business value.

15. By implementing an end-to-end solution that
includes printing, digitization, document
workflow, cloud technology, security and
mobile, these smart SMBs are accelerating
their digital transformation.

16. They’re demonstrating that MPS
is a big move that makes sense for
every size of business.

17. THE STATE OF SMB
DOCUMENT MANAGEMENT
If you want to get the inside track on
what the smartest SMBs are doing when
it comes to document management.
Find the full survey here.
The State of
SMB Document
Management
How the smartest small and medium-sized businesses
use digitization, workflow and managed print services
to boost their bottom line

18. It’s a quick and easy read.
And when you’re done,
why not discover the next
generation of MPS yourself?
We’d love to talk.

19. Xerox is an $11 billion technology leader that innovates the way the world communicates,
connects and works. Our expertise is more important than ever as customers of all sizes
look to improve productivity, maximize profitability and increase satisfaction. We do this
for small and mid-size businesses, large enterprises, governments, graphic
communications providers, and for our partners who serve them.
We understand what’s at the heart of work – and all of the forms it can take. We embrace
the increasingly complex world of paper and digital. Office and mobile. Personal and
social. Every day across the globe – in more than 160 countries – our technology, software
and people successfully navigate those intersections. We automate, personalize, package,
analyze and secure information to keep our customers moving at an accelerated pace.
For more information visit www.xerox.com.
About Xerox
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