Evaluations can demonstrate the value of technical and social organizations (TSOs) by providing evidence of what intervention strategies are effective, as long as the focus is on documenting change and success stories, and the potential for unintended consequences like self-exclusion of clients is considered. Self-reporting of impact should be reflected upon carefully to avoid misrepresenting results through selective data, exaggerated success claims, or creative interpretations. The context of evaluations must also be taken into account, as change and success can be defined differently depending on the situation and goals.

1. Demonstrating value: how can TSOs best show the benefit of what they do? Malin Arvidson, TSRC University of Southampton [email_address]