ILTA Webinar from Baker Robbins and Company and Traveling Coaches, Inc on September 28, 2009. The presentation focused on ways to improve outcomes in WorkSite and increase the value of software that you have already deployed.
Best Practices for Extending IBM Case Manager and Building Case Management So...Pyramid Solutions, Inc.
This document discusses best practices for extending enterprise content management (ECM) with IBM Case Manager and building case management solutions. It provides an overview of how ECM allows the right people to access content when needed. It then demonstrates how IBM Case Manager can be used to factor content, data, people and processes into cases. The document shows a sample insurance claim case and how Case Manager can be expanded and enhanced, such as through container tasks and hidden tasks. It emphasizes making content available and usable within processes defined in Case Manager.
Reusable solutions reduce costs and time to market. This is a presentation from IBM Insight 2014 about how to leverage IBM Case Manager as an enterprise-wide reusable solution.
The document discusses IBM Case Manager and how it helps organizations manage complex, unstructured work. It provides examples of how IBM Case Manager has been implemented at a global insurance company, a state child services agency, and a European bank to streamline processes and provide greater visibility and flexibility. The solutions have helped reduce costs, speed up operations, and ensure continuity during crises. It also provides an update on IBM Case Foundation, formerly known as FileNet Business Process Manager, with its unified content and process engine platform.
IBM Enterprise Content Management Solutions -Making your industry our businessGanesh Rajapur
IBM® Enterprise Content Management (ECM) solutions
help organizations unlock the value of their content and
transform business processes to enhance productivity, reduce
risk, cut costs and increase revenue. Today, organizations
from a wide range of industries use IBM ECM solutions to
facilitate and automate information access, help ensure
regulatory compliance, enable knowledge workers to make
better decisions and increase competitiveness in new and
innovative ways. Organizations also use IBM ECM solutions
to create a single view of their customers, providing better
insight and customer service. The specifics for each industry
may vary, but IBM ECM solutions help organizations of all
sizes make better, smarter decisions
CollabWorks aims to enable collaboration between enterprises to solve common problems through a shared network. It will provide processes and services to match project needs with contributions from members. This infrastructure will support collaborative project activity within a legal framework. The goal is to reduce the number of times the same problems need to be solved individually by allowing knowledge and solutions to be shared across the network.
The document discusses how e-collaboration and Web 2.0 technologies can help businesses address constant pressures from globalization, innovation, and other factors. It provides examples of how companies have used technologies like ERP systems, the internet, and collaboration software to improve processes like order management, reduce cycle times, and better collaborate with customers and partners. The document advocates that companies adopt Web 2.0 capabilities and more networked approaches to further enable collaboration, connections between people, and address challenges of organizational change.
This document outlines the key pillars of enterprise content management (ECM): content analytics, content capture, content classification, content management, business process management, business rules, search, business intelligence, records management, and e-discovery. It provides a brief overview of each pillar, describing their purpose and how they relate to and support the overall ECM system.
Best Practices for Extending IBM Case Manager and Building Case Management So...Pyramid Solutions, Inc.
This document discusses best practices for extending enterprise content management (ECM) with IBM Case Manager and building case management solutions. It provides an overview of how ECM allows the right people to access content when needed. It then demonstrates how IBM Case Manager can be used to factor content, data, people and processes into cases. The document shows a sample insurance claim case and how Case Manager can be expanded and enhanced, such as through container tasks and hidden tasks. It emphasizes making content available and usable within processes defined in Case Manager.
Reusable solutions reduce costs and time to market. This is a presentation from IBM Insight 2014 about how to leverage IBM Case Manager as an enterprise-wide reusable solution.
The document discusses IBM Case Manager and how it helps organizations manage complex, unstructured work. It provides examples of how IBM Case Manager has been implemented at a global insurance company, a state child services agency, and a European bank to streamline processes and provide greater visibility and flexibility. The solutions have helped reduce costs, speed up operations, and ensure continuity during crises. It also provides an update on IBM Case Foundation, formerly known as FileNet Business Process Manager, with its unified content and process engine platform.
IBM Enterprise Content Management Solutions -Making your industry our businessGanesh Rajapur
IBM® Enterprise Content Management (ECM) solutions
help organizations unlock the value of their content and
transform business processes to enhance productivity, reduce
risk, cut costs and increase revenue. Today, organizations
from a wide range of industries use IBM ECM solutions to
facilitate and automate information access, help ensure
regulatory compliance, enable knowledge workers to make
better decisions and increase competitiveness in new and
innovative ways. Organizations also use IBM ECM solutions
to create a single view of their customers, providing better
insight and customer service. The specifics for each industry
may vary, but IBM ECM solutions help organizations of all
sizes make better, smarter decisions
CollabWorks aims to enable collaboration between enterprises to solve common problems through a shared network. It will provide processes and services to match project needs with contributions from members. This infrastructure will support collaborative project activity within a legal framework. The goal is to reduce the number of times the same problems need to be solved individually by allowing knowledge and solutions to be shared across the network.
The document discusses how e-collaboration and Web 2.0 technologies can help businesses address constant pressures from globalization, innovation, and other factors. It provides examples of how companies have used technologies like ERP systems, the internet, and collaboration software to improve processes like order management, reduce cycle times, and better collaborate with customers and partners. The document advocates that companies adopt Web 2.0 capabilities and more networked approaches to further enable collaboration, connections between people, and address challenges of organizational change.
This document outlines the key pillars of enterprise content management (ECM): content analytics, content capture, content classification, content management, business process management, business rules, search, business intelligence, records management, and e-discovery. It provides a brief overview of each pillar, describing their purpose and how they relate to and support the overall ECM system.
Taming fiefdoms: Collaboration, content and complex stakeholdersSally Bagshaw
CSForum Melbourne, October 2016. Transcript at: http://www.webcontentstrategy.com.au/taming-fiefdoms-collaboration-content-and-complex-stakeholders/
As content strategists, our work often involves trying to change the way an organisation does something—whether it’s by way of a new website, updates to navigation, a content review, or even implementing a governance model.
And at the heart of change are people. Some who will be excited and ready to embrace what you’re doing, and some who will be harder to engage as they become protective of their patch of turf. Competing priorities, battles over budget, and plain old internal politics can be tough to manage, especially if you’ve got a project to deliver.
This presentation looks at practical ways you can collaborate with complex stakeholders on your next content project. It will discuss different warning signs to keep your eye out for that could disrupt your plans, as well as offer tips for gathering stakeholder requirements, obtaining constructive input, and techniques for aligning different business groups to share a common vision.
The document outlines six principles of IT architecture and engineering:
1) Solutions need to be architected and engineered before development to avoid becoming unusable over time. Architects should be properly employed.
2) True object-oriented design following good practices enables modularity and SOA compatibility.
3) Service-oriented architecture should be process-centric and promote collaboration between IT and business on transactional components and services.
4) Data is a key asset that requires proper management and architectural support for tasks like data mining.
5) Processes must be mapped, automated using SOA and BPMS, and continuously performance measured.
6) An enterprise taxonomy provides a categorical structure for business functions and removes boundaries for
[AIIM16] Content Whack-A-Mole: Keeping up Compliance across Multiple Reposito...AIIM International
AIIM16 presentation by: Michyle LaPedis, Program Manager, Enterprise Records & Information Management and Jordan Jones, Senior Manager Cisco Content Services, Cisco Systems, Inc.
The document discusses the importance of planning for business/IT strategies and change management. It provides examples of companies' planning processes, including using ROI calculations and aligning IT projects with business objectives. Effective planning involves evaluating internal/external environments, building shared visions and goals, and determining actions. Implementation requires managing changes to processes, structures and jobs. Change management tactics like user involvement and communication can reduce resistance and increase acceptance of changes.
This document summarizes Microsoft Online Services for Retail which aims to connect deskless retail workers to the right information through cloud-based solutions. It discusses challenges retail businesses face around operational performance, security, workforce connectivity and real-time data access. The solution presented is Business Productivity Online Suite and Deskless Worker Suite which provide productivity and collaboration tools to both deskless and desk-based workers through a browser or mobile devices. Case studies are presented on how the tools improved communication and productivity at Blockbuster.
Enterprise Resource Planning (ERP) exists in every enterprise. It is often a low priority for IT managers until changes to the business make a very real, and very expensive, project. The real cost of a failed ERP initiative is IT careers. ERP is always challenging, so IT leaders must determine which of three strategies are most appropriate:
•Stick. Maintain the existing system and establish a date to revisit the strategy.
•Augment. Stay on the existing ERP platform, but augment with additional modules, custom development, or bolt-ons.
•Rip & Replace. Initiate the move to a new ERP system.
The best way to develop an ERP plan is through an annual audit that assesses the priorities of the enterprise and capabilities of the existing ERP platform. Use this storyboard and associated tools to get your ERP strategy on the right track.
This document discusses shadow IT and provides recommendations for how enterprise IT can embrace it. It defines shadow IT as solutions developed without enterprise IT oversight and explains why teams turn to it for freedom, ownership, and ego. Trends like externalization, consumerization, and democratization of technology are driving its growth. The document recommends that enterprise IT address barriers preventing shadow IT from adopting standards, extend solutions to shadow IT teams, and merge policies with their environments to bridge the divide between the two.
Businesses are fully aware that business intelligence (BI) is no longer a luxury item but a critical requirement to optimize corporate profits and performance.
Avoid 5 Common Risks Implementing Oracle Business Intelligence Applications -...Jade Global
As organizations are planning to implement Oracle Business Intelligence Applications (OBI Apps) and others are in various stages of their OBI Apps implementations, most seek advice on the best approach to achieve the maximum return on investment, delivering business value and driving user adoption
The Enterprise Architecture Toolkit (EATK) is a solution accelerator that introduces new capabilities to simplify and consolidate enterprise architecture design. It leverages existing tools like Microsoft SharePoint, Office, and Visio by providing architecture templates, a portal, and processes. The EATK aims to enable transparency, create a proactive architecture process, and empower architects by surfacing relevant information through its architecture repository.
The document discusses how e-collaboration and Web 2.0 technologies are enabling faster product development cycles and more responsive customer relationships. It notes that companies are increasingly using blogs, wikis and social networks both internally for collaboration and externally for marketing and customer engagement. The document advocates reengineering processes, improving communications networks, and leveraging Web 2.0 tools to better connect employees, partners and customers.
8 Factors to Consider in Creating an Information Management Strategy bdirking
The document outlines 8 key factors to consider when creating an information management strategy: 1) Not all content is equal in value or volume, 2) Content needs may overlap across different systems, 3) Silos should be automated or have fallback processes, 4) Content must be accessible to have value, 5) Too much access poses risks, 6) Understand green benefits like cost savings, 7) Context raises value, 8) Understand emerging tech trends. It also provides resources for content management funding, solutions, and events.
WorkSpace - Unified Communications White Paper - From AtidanDavid J Rosenthal
WorkSpace Communications provides a unified communication and collaboration solution hosted through Microsoft technologies like Exchange, SharePoint, Live Meeting and Office Communication Server. The summary provides hosted services through a familiar Outlook interface for messaging, document sharing, online meetings, presence and telephony. Key benefits outlined are increased productivity, mobility support, enhanced teamwork, collaboration enablement, reduced costs through eliminating upfront expenditures and infrastructure needs, reduced complexity, and peace of mind through reliability, security and compliance of hosted services.
How Your Document Habits are Destroying Productivity Nitro, Inc.
Nitro's Director of Product, Sam Thorpe, delivered a webinar the that addresses the opportunities for productivity being missed in many business organizations. These are the slides from the presentation, and you can view the webinar on-demand here: http://bit.ly/1ebWhL7
The traditional model of classroom training is becoming outdated as organizations demand that learning be immediately applicable and measurable. On-the-job training, coaching, and learning approaches that allow for rapid skill application and feedback are replacing lengthy classroom sessions. Effective learning focuses on developing the specific skills needed to achieve business goals and occurs through practice within work contexts rather than theoretical classroom discussions.
The document discusses CA's solutions for enterprise cloud computing. It outlines how CA helps customers accelerate agility, control, and optimize business value through solutions that enable private and hybrid cloud environments. CA's portfolio includes solutions for automating service provisioning, managing identities and access, assuring service quality, and gaining insights to optimize sourcing decisions. The solutions help customers overcome obstacles to cloud success by bringing innovations like Amazon/Google-like agility to their internal IT environments.
Median Case Study - Information Automation for Altitude Training AssociatesDavid Olson
Altitude Training Associates automated a set of manual tasks using Median, a fully-customizable information automation system, which resulted in a return on its investment within a month and created new opportunities for the firm to grow.
The document discusses IBM's Solutions for Smart Business platform, which aims to help growing companies implement and manage IT solutions more easily. It does this by pre-integrating and pre-configuring applications into turnkey packages that reduce costs and complexity. These packages can be deployed on-premises, virtually, or as a hosted cloud service. The platform also utilizes autonomic capabilities to automate management tasks. The summary discusses how this approach aims to lower IT costs and headaches for growing businesses with limited IT resources.
Your Challenge
BI stakeholders are dissatisfied regarding the overall performance of the BI operation.
The BI operation is unable to return requests to the business in a timely fashion.
The BI operation is unable to produce quality BI deliverables that meet business requirements.
The BI operation is experiencing rising operational costs.
Our Advice:
Critical Insight
Your organization doesn’t need to spend a lot of money or resources on BI. The BI operation should be right-sized to fit your organization’s needs. To optimize the BI operation, ensure you:
Determine an initial target state BI operating model.
Assess your current BI organization structure, processes, people, application functionality, and performance.
Refine the initial target state BI operating model.
Rank and select gaps to plan for improvement.
Develop an improvement plan, obtain official sign-off, and execute the optimization project.
Track improvements and measure BI performance and value.
Communicate and sell the benefits to stakeholders.
Impact and Result
Improve information delivery time by utilizing effective reporting structures and improving staff competency and capacity.
Improve the quality of information by ensuring ownership and accountability is given to BI management practices.
Improve maintenance and support costs by enabling the appropriate and necessary applications and functions.
This document outlines the syllabus for Chemistry 333L, an organic chemistry lab course taught in the fall semester. The course is designed to reinforce concepts from the organic chemistry lecture through 10 required experiments. Students will learn techniques like recrystallization, distillation, extraction, thin layer chromatography, and more. The course emphasizes writing skills through pre-lab and post-lab reports. Students will be assessed through quizzes after each experiment, two formal lab reports, and a final exam. Safety is strictly enforced in the lab.
The Hanse 342 sailboat has several features that make sailing easy for children and adults alike, including a self-tacking jib and maindrop system controlled from the cockpit. The boat's design emphasizes comfort and usability, with minimized features but luxurious furnishings below deck. Owners can customize aspects like cabin layouts, wood finishes, and cockpit configurations to suit their preferences. Performance is enhanced through details like a tapered masthead and optimized sail plans.
Taming fiefdoms: Collaboration, content and complex stakeholdersSally Bagshaw
CSForum Melbourne, October 2016. Transcript at: http://www.webcontentstrategy.com.au/taming-fiefdoms-collaboration-content-and-complex-stakeholders/
As content strategists, our work often involves trying to change the way an organisation does something—whether it’s by way of a new website, updates to navigation, a content review, or even implementing a governance model.
And at the heart of change are people. Some who will be excited and ready to embrace what you’re doing, and some who will be harder to engage as they become protective of their patch of turf. Competing priorities, battles over budget, and plain old internal politics can be tough to manage, especially if you’ve got a project to deliver.
This presentation looks at practical ways you can collaborate with complex stakeholders on your next content project. It will discuss different warning signs to keep your eye out for that could disrupt your plans, as well as offer tips for gathering stakeholder requirements, obtaining constructive input, and techniques for aligning different business groups to share a common vision.
The document outlines six principles of IT architecture and engineering:
1) Solutions need to be architected and engineered before development to avoid becoming unusable over time. Architects should be properly employed.
2) True object-oriented design following good practices enables modularity and SOA compatibility.
3) Service-oriented architecture should be process-centric and promote collaboration between IT and business on transactional components and services.
4) Data is a key asset that requires proper management and architectural support for tasks like data mining.
5) Processes must be mapped, automated using SOA and BPMS, and continuously performance measured.
6) An enterprise taxonomy provides a categorical structure for business functions and removes boundaries for
[AIIM16] Content Whack-A-Mole: Keeping up Compliance across Multiple Reposito...AIIM International
AIIM16 presentation by: Michyle LaPedis, Program Manager, Enterprise Records & Information Management and Jordan Jones, Senior Manager Cisco Content Services, Cisco Systems, Inc.
The document discusses the importance of planning for business/IT strategies and change management. It provides examples of companies' planning processes, including using ROI calculations and aligning IT projects with business objectives. Effective planning involves evaluating internal/external environments, building shared visions and goals, and determining actions. Implementation requires managing changes to processes, structures and jobs. Change management tactics like user involvement and communication can reduce resistance and increase acceptance of changes.
This document summarizes Microsoft Online Services for Retail which aims to connect deskless retail workers to the right information through cloud-based solutions. It discusses challenges retail businesses face around operational performance, security, workforce connectivity and real-time data access. The solution presented is Business Productivity Online Suite and Deskless Worker Suite which provide productivity and collaboration tools to both deskless and desk-based workers through a browser or mobile devices. Case studies are presented on how the tools improved communication and productivity at Blockbuster.
Enterprise Resource Planning (ERP) exists in every enterprise. It is often a low priority for IT managers until changes to the business make a very real, and very expensive, project. The real cost of a failed ERP initiative is IT careers. ERP is always challenging, so IT leaders must determine which of three strategies are most appropriate:
•Stick. Maintain the existing system and establish a date to revisit the strategy.
•Augment. Stay on the existing ERP platform, but augment with additional modules, custom development, or bolt-ons.
•Rip & Replace. Initiate the move to a new ERP system.
The best way to develop an ERP plan is through an annual audit that assesses the priorities of the enterprise and capabilities of the existing ERP platform. Use this storyboard and associated tools to get your ERP strategy on the right track.
This document discusses shadow IT and provides recommendations for how enterprise IT can embrace it. It defines shadow IT as solutions developed without enterprise IT oversight and explains why teams turn to it for freedom, ownership, and ego. Trends like externalization, consumerization, and democratization of technology are driving its growth. The document recommends that enterprise IT address barriers preventing shadow IT from adopting standards, extend solutions to shadow IT teams, and merge policies with their environments to bridge the divide between the two.
Businesses are fully aware that business intelligence (BI) is no longer a luxury item but a critical requirement to optimize corporate profits and performance.
Avoid 5 Common Risks Implementing Oracle Business Intelligence Applications -...Jade Global
As organizations are planning to implement Oracle Business Intelligence Applications (OBI Apps) and others are in various stages of their OBI Apps implementations, most seek advice on the best approach to achieve the maximum return on investment, delivering business value and driving user adoption
The Enterprise Architecture Toolkit (EATK) is a solution accelerator that introduces new capabilities to simplify and consolidate enterprise architecture design. It leverages existing tools like Microsoft SharePoint, Office, and Visio by providing architecture templates, a portal, and processes. The EATK aims to enable transparency, create a proactive architecture process, and empower architects by surfacing relevant information through its architecture repository.
The document discusses how e-collaboration and Web 2.0 technologies are enabling faster product development cycles and more responsive customer relationships. It notes that companies are increasingly using blogs, wikis and social networks both internally for collaboration and externally for marketing and customer engagement. The document advocates reengineering processes, improving communications networks, and leveraging Web 2.0 tools to better connect employees, partners and customers.
8 Factors to Consider in Creating an Information Management Strategy bdirking
The document outlines 8 key factors to consider when creating an information management strategy: 1) Not all content is equal in value or volume, 2) Content needs may overlap across different systems, 3) Silos should be automated or have fallback processes, 4) Content must be accessible to have value, 5) Too much access poses risks, 6) Understand green benefits like cost savings, 7) Context raises value, 8) Understand emerging tech trends. It also provides resources for content management funding, solutions, and events.
WorkSpace - Unified Communications White Paper - From AtidanDavid J Rosenthal
WorkSpace Communications provides a unified communication and collaboration solution hosted through Microsoft technologies like Exchange, SharePoint, Live Meeting and Office Communication Server. The summary provides hosted services through a familiar Outlook interface for messaging, document sharing, online meetings, presence and telephony. Key benefits outlined are increased productivity, mobility support, enhanced teamwork, collaboration enablement, reduced costs through eliminating upfront expenditures and infrastructure needs, reduced complexity, and peace of mind through reliability, security and compliance of hosted services.
How Your Document Habits are Destroying Productivity Nitro, Inc.
Nitro's Director of Product, Sam Thorpe, delivered a webinar the that addresses the opportunities for productivity being missed in many business organizations. These are the slides from the presentation, and you can view the webinar on-demand here: http://bit.ly/1ebWhL7
The traditional model of classroom training is becoming outdated as organizations demand that learning be immediately applicable and measurable. On-the-job training, coaching, and learning approaches that allow for rapid skill application and feedback are replacing lengthy classroom sessions. Effective learning focuses on developing the specific skills needed to achieve business goals and occurs through practice within work contexts rather than theoretical classroom discussions.
The document discusses CA's solutions for enterprise cloud computing. It outlines how CA helps customers accelerate agility, control, and optimize business value through solutions that enable private and hybrid cloud environments. CA's portfolio includes solutions for automating service provisioning, managing identities and access, assuring service quality, and gaining insights to optimize sourcing decisions. The solutions help customers overcome obstacles to cloud success by bringing innovations like Amazon/Google-like agility to their internal IT environments.
Median Case Study - Information Automation for Altitude Training AssociatesDavid Olson
Altitude Training Associates automated a set of manual tasks using Median, a fully-customizable information automation system, which resulted in a return on its investment within a month and created new opportunities for the firm to grow.
The document discusses IBM's Solutions for Smart Business platform, which aims to help growing companies implement and manage IT solutions more easily. It does this by pre-integrating and pre-configuring applications into turnkey packages that reduce costs and complexity. These packages can be deployed on-premises, virtually, or as a hosted cloud service. The platform also utilizes autonomic capabilities to automate management tasks. The summary discusses how this approach aims to lower IT costs and headaches for growing businesses with limited IT resources.
Your Challenge
BI stakeholders are dissatisfied regarding the overall performance of the BI operation.
The BI operation is unable to return requests to the business in a timely fashion.
The BI operation is unable to produce quality BI deliverables that meet business requirements.
The BI operation is experiencing rising operational costs.
Our Advice:
Critical Insight
Your organization doesn’t need to spend a lot of money or resources on BI. The BI operation should be right-sized to fit your organization’s needs. To optimize the BI operation, ensure you:
Determine an initial target state BI operating model.
Assess your current BI organization structure, processes, people, application functionality, and performance.
Refine the initial target state BI operating model.
Rank and select gaps to plan for improvement.
Develop an improvement plan, obtain official sign-off, and execute the optimization project.
Track improvements and measure BI performance and value.
Communicate and sell the benefits to stakeholders.
Impact and Result
Improve information delivery time by utilizing effective reporting structures and improving staff competency and capacity.
Improve the quality of information by ensuring ownership and accountability is given to BI management practices.
Improve maintenance and support costs by enabling the appropriate and necessary applications and functions.
This document outlines the syllabus for Chemistry 333L, an organic chemistry lab course taught in the fall semester. The course is designed to reinforce concepts from the organic chemistry lecture through 10 required experiments. Students will learn techniques like recrystallization, distillation, extraction, thin layer chromatography, and more. The course emphasizes writing skills through pre-lab and post-lab reports. Students will be assessed through quizzes after each experiment, two formal lab reports, and a final exam. Safety is strictly enforced in the lab.
The Hanse 342 sailboat has several features that make sailing easy for children and adults alike, including a self-tacking jib and maindrop system controlled from the cockpit. The boat's design emphasizes comfort and usability, with minimized features but luxurious furnishings below deck. Owners can customize aspects like cabin layouts, wood finishes, and cockpit configurations to suit their preferences. Performance is enhanced through details like a tapered masthead and optimized sail plans.
The document describes a Hanse 315 yacht. It provides details about the yacht's features, including its safety and seaworthiness, comfortable interior spaces, and ability to be customized. The yacht is 31 feet long and can sleep multiple people. It has amenities like a galley, private forecabin, and heads compartment. Owners can choose from options like hull colors and furnishings.
If we let go of control of our Brand, we can transform campaigns into movementsAurelien Blaha
Presentation shown at SocialMedia.Org's BlogWell in Boston on Oct 22nd, 2013. Live blogging report: http://www.socialmedia.org/blog/dassault-systemes-ifwe-live-from-blogwell/
Risk management is an increasingly important business driver and stakeholders have become much more concerned about risk. Risk may be a driver of strategic decisions, it may be a cause of uncertainty in the organization or it may simply be embedded in the activities of the organization.
AIIM Info 2011 Increasing mobile worker productivityZia Consulting
This session describes how education, healthcare and government organizations can implement a collaborative mobile ECM and Project management strategy for their workforce. Attend as we cover the benefits of using CMIS, mobile applications and devices, and best practices for a mobile ECM delivery strategy.
• The value of writing content rich mobile CMIS applications that work against multiple ECM repositories.
• How to build a strategy to enable increased mobile worker productivity by created task-oriented ECM and project management related activities delivered on mobile devices.
• Mobile ECM best practices that utilize a variety of free and widely available software packages on the iPhone and iPad.
• Examples of mobile content delivery and how it has saved local governments time and money.
Ark Group workshop introduction to knowledge management 10 May 2010Steve Perry
The document provides an agenda and overview for a knowledge management (KM) seminar for law firms. It discusses the key building blocks of KM including people and culture, processes, content, and technology. It emphasizes aligning KM strategies with business goals and examples of how other professional services firms have implemented successful KM programs. Ensuring user adoption, a knowledge sharing culture, and that KM improves client services are highlighted as critical success factors.
The document discusses how companies can benefit from social software and smarter collaboration. Case studies are presented on how railroads, utilities, health plans, and manufacturers have realized quantified benefits like cost reductions and increased productivity, as well as qualitative benefits like improved knowledge sharing and workforce engagement, through implementing social software solutions. Benefits estimated over three years include millions of dollars in savings from reduced training, travel, and other expenses as well as increased revenues and productivity.
The document discusses maximizing the value of a SharePoint investment by avoiding false starts, strategizing and architecting appropriately, and establishing governance. It recommends identifying business needs and validating requirements through prototyping. SharePoint can be leveraged as an internal collaboration platform, information hub, and business applications platform. Proper architecture, information architecture, and governance models are important to achieve optimal value from SharePoint implementations.
Successful Processes for Selecting a Content Management System: How to Become...Scott Abel
The document summarizes key points from a presentation on successful processes for selecting a content management system. It discusses defining requirements, evaluating vendors, conducting proofs of concept, and negotiating acquisition. Specific examples are provided of technology acquisition scenarios for a professional services firm selecting a web content management system, a reference publisher implementing XML, and a technology company choosing a globalization management system. Factors for technology team members to impact the acquisition process are also outlined.
Microsoft 365 Copilot: How to boost your productivity with AI – Part one: Ado...Nikki Chapple
Microsoft 365 Copilot is a revolutionary productivity assistant that leverages large language models (LLMs) and your organisational data to help you create, communicate, and collaborate more effectively across Microsoft 365 apps.
Copilot can assist you with various tasks, such as drafting emails, making presentations, processing data, and finding insights. But to make the most of this game-changing technology, you must master three key aspects: adoption, data security, and governance.
In this two-part session, a Microsoft 365 expert, Nikki will guide you through these aspects and show you how to use Copilot to boost your productivity, creativity, and confidence.
In the first part of the session, Nikki will focus on adoption. She will explain that Copilot is not just a tool—it’s a mindset. It’s about embracing AI as a partner, not a threat. It’s about creating a culture of AI literacy in your organisation, where everyone can use Copilot’s features and understand its limits.
It’s about using Copilot to enhance your skills and outcomes, not to replace them.
Key takeaways:
– What Microsoft 365 Copilot is, and how it works
– How to build your business case for Microsoft 365 Copilot
– How to adopt Microsoft 365 Copilot in your organisation and overcome common barriers and challenges
The first in our series of Love Cloud events, launched this Valentine’s Day! The event was hosted at Microsoft Paddington (London). The day consisted of 14 short, sharp focused 15 minute presentations covering topics of most concern and interest to UK cloud resellers and solution providers, interspersed with several networking opportunities throughout the day. Response was exceptional and we are looking forward to the second event taking place on the 18th May 2017.
The document discusses how collaboration tools like Microsoft SharePoint and Office can help organizations in tough economic times. It provides case studies of companies that realized benefits such as reduced costs, increased content reuse and employee productivity by using SharePoint for tasks like knowledge management, workflow automation and search across content. The document demonstrates some integration features and calls for organizations to assess their needs and Microsoft licensing options to maximize value.
For more ecommerce webinars visit us at http://www.elasticpath.com/webinars/archive
A successful ecommerce project is a beautiful thing. It can raise revenue, reduce cost, and strengthen a brand. Unfortunately, the visibility of ecommerce and the breadth of stakeholders can amplify the usual project risks-availability of IT skills, understanding of business needs, scope control, accurate estimating, and so on. We sifted through the results (and in some cases, debris) of ecommerce projects over the last 10 years to bring you this "on the ground" view of what to do to turn the odds in your favor.
Featuring: Gord Janzen, Chief Operating Officer, Elastic Path Software and Atul Jain, Associate General Manager, HCL Technologies
Building An XML Publishing System With DITAScott Abel
Presented at DocTrain East 2007 Conference by Brian Buehling, Dakota Systems -- Since its inception, DITA has rapidly gained acceptance as a standard document structure used in many XML-based content management and publishing systems. DITA is an XML schema developed primarily to support technical documentation for a wide array of applications. This session will cover the commonly used element, attribute and entity constructs that are defined in the schema. More importantly, recommendations concerning how best to implement DITA solutions will be given. Special attention is given to developing practical DITA applications since, in many cases, some DITA elements will have to be extended through a mechanism called specialization to produce a robust XML-based publishing system.
Enterprise Content Management about company of MicrosoftHizbullahKhan31
This document discusses enterprise content management (ECM) solutions from Microsoft. It begins by outlining the growth of the ECM market and key drivers for adoption. Compliance, managing records, and information volume are cited as top reasons companies implement ECM. The document then describes business challenges that ECM can address like content chaos and regulatory risks. Microsoft's vision for ECM is presented as providing pervasive management of content throughout the organization. Key capabilities of Microsoft's ECM solution are then outlined like document management, web content management, and records management. Integration with Microsoft Office applications is highlighted. In closing, the document urges attendees to register interest in demonstrations and workshops on applying Microsoft ECM.
Mark Troncone is an award-winning certified IT project manager, business analyst, and SCRUM master. He uses skills in communication, planning, leadership, and presenting alternative solutions to deliver projects on time and on budget. He defines business requirements to ensure only necessary system functionality is implemented. He then manages projects through completion, whether internal enhancements or third-party implementations. This allows executives to make strategic decisions that provide a return on investment and competitive advantage.
The document discusses ways for companies to optimize their use of IT during an economic downturn. It recommends 3 ways to optimize the IT infrastructure, 3 ways to optimize how IT is used in the business, and 3 ways to enable the business to be more efficient. Some specific recommendations include server virtualization, desktop management, systems management, application training, mobile access, unified communications, and making smarter use of data through business intelligence. The overall message is that during tough economic times, companies should take a balanced approach to IT and focus on using IT to help drive revenue and business objectives.
Identify how ECM can reduce your organizations costs! Laserfiche
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Starter Kit for Collaboration from Karuana @ Microsoft ITKaruana Gatimu
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Also includes links to success.office.com templates in context of how to use them to kick start better adoption of what is available in your enterprise.
(Feb 2015)
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This document discusses best practices for law firms managing lateral hires, including conducting thorough conflict checks, carefully planning and tracking the transfer of client files and records, and ensuring compliance with ethics rules such as ABA Rule 1.10 regarding conflicts of interest. It emphasizes establishing a project team and formal procedures to smoothly integrate lateral hires while mitigating risks like inadvertent disclosure of confidential client information.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
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INCLUDED FRAMEWORKS/MODELS:
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2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
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6. Doblin’s Ten Types of Innovation
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To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
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B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
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Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
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4. Key Market Forces What’s Keeping IT Awake at Night… Client file now in digital form. Email contains 75% of business content Lawyers now being brought into Lit Holds + Discovery in ways that they were once protected Information Management, Digital reality 2009 Baker Robbins & Company Email Wellness survey revealed Only 9% survey respondents confident they can produce the entire electronic client file 86% complain they do not follow email management guidelines because the volume is too high See http://insight.brco.com/e2.0 for the 2009 email wellness survey
5. Take Advantage The key challenge for law firms in 2009 and beyond is to “shift gears” from a model premised on growth and expansion to one premised on the more efficient and cost effective delivery of legal services. The IT community must take this into consideration in planning and project delivery. You must enable lawyers to become an “enhanced practitioner” (Susskind) that blend legal skills with deal/project delivery. They need different tools for different times.
6. Deliver on the WorkSite Investment three steps to leverage your document management platform Lower system total cost of ownership Improve Productivity through learning Manage email with practical lifecycle + policy Leverage the existing investment in WorkSite 1 3 2
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8. Deliver on the WorkSite Investment three steps to leverage your document management platform 2 Lower system total cost of ownership Improve Productivity through learning Manage email with practical lifecycle + policy Leverage the existing investment in WorkSite 1 3 2
10. Email Lifecycle Management This workflow is realistic and easy to implement 1 2 3 File in <= 60 Days Store in personal folder or Inbox Deleted or Sent items Email created or received Purged by law firm >= 6 Months Life cycle retention managed via Records Management System Non-Record Limited Usefulness Convenience Materials Useful for some period Official Record Preserve Purged by law firm >= 2 Years Move to official client/matter Correspondence folder (DMS)
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12. Deliver on the WorkSite Investment three steps to leverage your document management platform 3 Lower system total cost of ownership Improve Productivity through learning Manage email with practical lifecycle + policy Leverage the existing investment in WorkSite 1 3 2
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Editor's Notes
This presentation is sponsored by ITLA. Peter Buck, Mark Denner, Liza Madden, JB Trexler and Marilyn Sink contributed to the content. For more information: http://insight.brco.com/worksmart/blog Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Hildebrandt Peer Monitor and Citi Survey provide key metrics used in this presentation. Law firms see a flat to declining overall demand for services that impacts productivity. Productivity is defined as billable hours. There was modest rate increases, heavier discounting, and no uplift from premiums. 2009 YE revenue growth, in the aggregate, for law firms is expected to be in the 3% range. We expect continued cost cutting (including salary freezes and reductions). Expenses, despite cost reduction efforts, will rise at a faster rate than revenues. In effect, Firms are now forced to implement efficiencies they could have initiated years ago. Overall net income for 2009 will be flat to down 15% compared to 2008, depending on the law firm practice mix. The critical message to professionals is challenges to an hourly business model that has been untested for essentially the last 17 years will continue. Lawyers, and fee earners, are required to improve technology core competencies to add value to their client relationship and improve effectiveness. We are not saying that elapsed time to provide legal services will shorten. We are saying that smart distribution of work in a law firm is more urgent than ever. Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Productivity levels are dropping across all staff levels of the organization. Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Largest cost – after rent + compensation - is email access, management and retention. Need to classify information in order to maintain it. See http://insight.brco.com/e2.0 for continued discussion Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Remember that a financial crisis is a terrible thing to waste. The current productivity drop is pushing firms to price, staff and deliver services differently. Some organizations are r e-think associate compensation, re-think staffing models for the delivery of legal services. The IT community must take this into consideration in planning and project delivery. You must enable lawyers to become an “enhanced practitioner” (Susskind) that blend legal skills with deal/project delivery. They need different tools for different times. We believe there is a shift in delivery models emerging, including Customized, project pricing for major transactions, “unbundling” legal services, push work to offices where it can be most efficiently performed and develop serious project management skills. The objective is to b lend Legal Services with effective project delivery. Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Based on the economic backdrop in 2009, the mandate to IT is clear. With p roductivity drop is pushing firms to price and deliver differently – where do you start. IT has to demonstrate value to the business through prudent, cost effective innovation using existing tools Email communication demands clear policy and efficient product to respond to staff ratios and volume. Learning services have to respond with new techniques, including social networking and scenario based solutions. Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
The cost of distributed iManage WorkSite environments continues to increase. WAN reliability and price-performance ratios continue to drop. Tools to consolidate libraries are very strong with Shamrock and other solutions. Second, email filing initiatives will place more pressure on Worksite library growth. Successful organizations should be filing 5 emails for every document, year over year. Expect spikes as change management and email wellness campaigns are launched. Your WorkSite infrastructure must evolve to address centralization and growth. We recommend 64-bit hardware and operating systems. Even though WorkSite application server is (and will likely remain) 32-bit, critical pathways such as SQL Server and Autonomy IDOL should be deployed exclusively on 64-bit platforms to support larger memory address space. As your sites grow, performance is frequently connected with memory available. Chase the Space model to permit storage growth. Allocate LUNS on SANs is an art and a battle. DocServer balancing 500GB SAN LUNs (some much less), but it’s very awkward to add a new docserver if the first volume fills up (and most bigger firms doing email filing will file more than 500GB each year). Chase the Space is a best practice that pre-allocates ten or more document servers and randomly assigns these servers to users. Check with us for the docusers trigger that initiates Chase the Space for existing and new users. Enterprise Virtualization can save up to $100k over 2 years based on servers, maintenance and licensing in typical firm reducing server count by 30. This also provides built-in platform for disaster recovery. Reduce administrative overhead using Integration Appliance to automate key meta data. Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Based on the economic backdrop in 2009, the mandate to IT is clear. With p roductivity drop is pushing firms to price and deliver differently – where do you start. IT has to demonstrate value to the business through prudent, cost effective innovation using existing tools Email communication demands clear policy and efficient product to respond to staff ratios and volume. Learning services have to respond with new techniques, including social networking and scenario based solutions. Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
The volume of business email is huge. Triage techniques vary widely and are covered in other presentations. See Email is the Killer App and it is Killing Me for an example. This section of the presentation is about what an organization can do today to address what we call the 20-million problem. Each year large firms will have to respond, process or discard up to 20 million email items. If done incorrectly or not at all, the results can be devastating. We recommend two things: Concise email policy. Practical, simple and must be achievable in the normal course of business. Lawyers cannot effectively delegate classification of business records to intermediaries. Less than 15% of law firms today have a policy that covers electronic communication; over 90% have policy governing paper. This lack of Guidance increases risk, increases potential cost of discovery, increases cost of email storage. Policy elements must address: Filing and retention guidelines Accommodate compliance obligations, privacy and confidentiality concerns, litigation readiness Reflect employee workflow and work habits Maximize the use of technology Minimize the use of manual classifications File substantive emails; they belong to the official file for client-representation and firm management correspondence File emails and attachments as a unit to preserve context File a separate copy of an attachment for drafting Implement BRCo Email Lifecycle Management. The user community is told “You file the email in a folder, we keep it. You file the email in the client file, we keep it longer.” We recommend iManage WorkSite controls the client file. The lifecycle address Classification of email as non-records, convenience records or official records Filing emails that are useful for some period of time but should not be part of the official client record into personal email folders where they’ll be purged after a period of time (typically 2 years) Emails that are not filed are purged after some period of time (typically 60 days) Filing substantive emails that belong to the official file to WorkSite Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
The challenge is to provide reasonable and realistic workflows – intuitive and promote adoption key. The BRCo Email Lifecycle Management. The user community is told “You file the email in a folder, we keep it. You file the email in the client file, we keep it longer.” We recommend iManage WorkSite controls the client file. The lifecycle address Classification of email as non-records, convenience records or official records Filing emails that are useful for some period of time but should not be part of the official client record into personal email folders where they’ll be purged after a period of time (typically 2 years) Emails that are not filed are purged after some period of time (typically 60 days) Filing substantive emails that belong to the official file to WorkSite We recommend filing email into WorkSite to co-exist with all other client work product. Productivity is improved by creating a single official record; filing effectiveness is improved using the BRCo WorkSmart tools to shave milliseconds off a processes that are repeated constantly… Our email Lifecycle management workflow has three branches: Non records. Purged if not filed based on time. Convenience records. Foldered by client or client-matter and available for archiving and future deletion Official records. Foldered for filed directly into the official repository. Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
See more at http://insight.brco.com/worksmart/blog/ Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Based on the economic backdrop in 2009, the mandate to IT is clear. With p roductivity drop is pushing firms to price and deliver differently – where do you start. IT has to demonstrate value to the business through prudent, cost effective innovation using existing tools Email communication demands clear policy and efficient product to respond to staff ratios and volume. Learning services have to respond with new techniques, including social networking and scenario based solutions. Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Professionals need learning resources that address: Training has to be relevant + timely. Think http://creative.brco.com/CrabbySnacks/index.htm is a great example Training has to be a resource to return to. See http://creative.brco.com/MCC/!SSL!/FlashHelp/Matter_Centric_Computing.htm Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
What’s best for the firm is best for me Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation
Remember that a financial crisis is a terrible thing to waste. The current productivity drop is pushing firms to price, staff and deliver services differently. Some organizations are re-think associate compensation, re-think staffing models for the delivery of legal services. The IT community must take this into consideration in planning and project delivery. You must enable lawyers to become an “enhanced practitioner” (Susskind) that blend legal skills with deal/project delivery. They need different tools for different times. We believe there is a shift in delivery models. Firms have a mandate to do more with less. Email and documents are your critical assets follow our key mandates to leverage your investment Push work to offices where it can be most efficiently performed and develop serious project management skills. The objective is to blend Legal Services with effective project delivery. WorkSite is the platform, our Extender and wiki tools provided with SmartStart make it simple to push work to the right staff level, while retaining control. Drive down the Worksite TCO through virtualization and chase the space. Manage email with a clear, frequently communicated Email Lifecycle Management story Plan and continue change management and learning Information as of Q3 2009 Contact Peter Buck | pbuck@brco.com about this presentation