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Making a
Telephone
Call
Step 1:
Vocabulary
• Get through (manage to
talk to who you wanted to)
• Cut off (lose the
connection)
• Call back (return the call)
• Hang up (finish the call)
Step 2: Telephone Phrasal Verbs
Phrasal verbs connected to the
telephone are often used so you need
to learn these. These are the basic 8.
• Pick up (answer the phone)
• Put through (direct to a
different direction)
• Hold on (wait)
• Put on (get someone else to
talk on the phone)
Step 3: Useful Expressions
Let’s look at these phrasal verbs
and useful expressions in the
context of a simple telephone
conversation.
The person isn’t there
“Could I leave a message
for her, please?”
“Could you ask her to
call me back?”
“I will call back later.”
Step 4: Be prepared for
possible problems
The person is speaking very quickly
“Sorry, could you speak more slowly
please?”
The telephone connection is bad and
the sound is unclear
“I’m sorry I can’t hear you very well.
It’s a bad line.”
“Could you repeat that, please?”
You don’t know how to spell their name or
a product name they are saying
“Could you spell that please?”
You are not sure if you got all the details
right in your notes
“I’ll send you an email now just to confirm
the details.”
“Just let me check that number/information
with you.”
If you will be talking about
product prices then have the list
there with you. If you need the
computer during the call then
make sure it is turned on. If you
are uncertain about your English
prepare a list of the key
vocabulary you may need and
print out the example
conversation or phrasal verbs
from this article.
Step 5: Prepare anything
you need for the call

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Making a Telephone Call.pdf

  • 3. • Get through (manage to talk to who you wanted to) • Cut off (lose the connection) • Call back (return the call) • Hang up (finish the call) Step 2: Telephone Phrasal Verbs Phrasal verbs connected to the telephone are often used so you need to learn these. These are the basic 8. • Pick up (answer the phone) • Put through (direct to a different direction) • Hold on (wait) • Put on (get someone else to talk on the phone)
  • 4. Step 3: Useful Expressions Let’s look at these phrasal verbs and useful expressions in the context of a simple telephone conversation.
  • 5. The person isn’t there “Could I leave a message for her, please?” “Could you ask her to call me back?” “I will call back later.” Step 4: Be prepared for possible problems The person is speaking very quickly “Sorry, could you speak more slowly please?” The telephone connection is bad and the sound is unclear “I’m sorry I can’t hear you very well. It’s a bad line.” “Could you repeat that, please?” You don’t know how to spell their name or a product name they are saying “Could you spell that please?” You are not sure if you got all the details right in your notes “I’ll send you an email now just to confirm the details.” “Just let me check that number/information with you.”
  • 6. If you will be talking about product prices then have the list there with you. If you need the computer during the call then make sure it is turned on. If you are uncertain about your English prepare a list of the key vocabulary you may need and print out the example conversation or phrasal verbs from this article. Step 5: Prepare anything you need for the call