This document from BDG architecture + design discusses change management and how to make organizational change successful. It notes that 70% of change programs fail, most due to employee resistance or management behavior. It then provides tips on how to make change work such as putting people first, considering the impact of changes, ensuring ownership for all, communicating effectively, and thinking differently about change. The overall message is the importance of making change human-centered to improve outcomes.

1. © BDG architecture + design Ltd 2016.
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Making Change Human
BDG architecture + design

2. Success
It’s why workplaces exist.
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3. Success
It’s also why we change them.
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4. Success
What does it look like for your organisation?
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5. 5
Future:
Constant evolution
A B
A B
A B

6. 6
Future:
Every change contributes
A B
A B
A B

7. 7
Future:
Step forward.....avoid obstacles
A B
A B
A B

8. Invest
Business Drivers
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9. Invest
People
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10. People : Impact
People Place Actions
Tech
Info
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11. People : Impact
People Place Actions
Tech
Info
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12. Individuals
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13. Behavious + Habits
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14. Relationships
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15. Culture
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16. 16
70%
of change programmes fail

17. 17
39% employee resistance
33% management behaviour
14% resource / budget
14% other reasons

18. What if.....
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19. How can we make Change work?
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20. Discover
Discover
The best of what is What could be Make it happen
Imagine Create
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21. Imagine
Discover
The best of what is What could be Make it happen
Imagine Create
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22. Create
Discover
The best of what is What could be Make it happen
Imagine Create
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23. Create a Journey
Discover
The best of what is What could be Make it happen
Imagine Create
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24. Engage Reframe InspireInformPrepare
Create a Journey
Tell a Story
Discover CreateImagine
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25. 5 Tips
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26. Put People First
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27. Consider the Impact
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28. Ownership for All
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29. Communicate
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30. Think Differently
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31. Make Change Human
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32. Make Change Human
Thank you
Andy Swann
Change Maker
BDG architecture + design
andyswann@bdg-a-d.com
@AndySwann
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33. © BDG architecture + design Ltd 2016. This document and the ideas incorporated herein,
as an instrument of professional service, is the property of BDG architecture + design
Ltd and is not to be used or reproduced in any manner whatsoever, in whole or part for
any other project without prior written permission from BDG architecture + design Ltd.