1. Eng. Magdolen Samir Gadelside
Address 10 Youssef Bek Ayroud St, Shoubra, Cairo.
Phone (+2 0100 ) 6525477 – (+2) 02 25781729
E-mail magdolen.samir@gmail.com
Personal Data • Date of Birth :01/10/1981
• Nationality :Egyptian
• Marital Status :Married
Education
• Schools: Ellesa Fransa primary school
• Ellesa Elmasrya Preparatory school.
• Rod Elfarag Secondary school.Major grade in secondary
92.3%
University
Zagazig (Shoubra Faculty of Engineering)
• B.Sc.of : Engineering in 2003.
• Section: Electrical.
• Department : Computer
• Grade of B.Sc. :Good
• Grade of project: Excellent.
Computer Skills
Basic IT Knowledge • Introduction to Computer & Dos.
• Hardware Fundamentals.
• Operating system.
Computer Operation • Fidelio System (Version 7.14)
• Comsys System (Version 4.6.4)
• Opera (Version 4.0)
• Opera (Version 5.0)
• OCM. Myfedlio , GHA OCM
• English Keyboarding.
• Microsoft PowerPoint (9x, 2002, XP, 2007).
• Microsoft Word (9x, 2002, XP, 2007).
• Microsoft Excel (9x, 2002, XP, 2007).
• Microsoft Access (9x, 2002, XP, 2007).
• Database concept.
• System Maintenance & Troubleshooting.

2. Language Very Good in (writing, reading & speaking) English
Arabic mother tongue
Certifications Huawei certified network engineer series tutorial(HCNE)
1. Introduction of OSI reference model.
2. Principle of Ethernet switch.
3. Wan / routing protocol principle & configuration.
4. DDR and ISDN.
5. Backup center, OSPF-protocol.
• Pre Opening Team Kempinski Hotel Soma Bay
01st
April 2009
• Grand Opening Team Kempinski Hotel Soma Bay
18st
February 2010
• Employee of The Month
April 2010
• Supervisor of the Month
November 2015
Professional Experience 12/2004 till 10/2005 Secretary & Engineer in Company
"Electro for International Trading"
10/2005 till 3/2006 Engineer in Company
"IEVCO"
03/2006 till 3/2008 Sales Executive in Company
"Bytes & Bits"
04/2008 till 09/2008 Guest Relations in Hotel
“ La Residence des Cascades”225 rooms and Suites
(Golf Resort & Thalasso Center- a Member of the Leading Hotel of
the World)
10/2008 till 12/2008 receptionist in Hotel
" Caribbean World Resorts"500 rooms and Suites
12/2008 till 12/ 2011 Guest Relations in Hotel
" Kempinski Hotel Soma Bay"325 rooms and Suites
01.01.2016 till now Assistant Reservations Manager
08/2013 till 31.12.2015 Reservations Supervisor
01/11 till 07/2013 Reservation Agent in Hotel
" Kempinski Hotel Soma Bay"
• Handling of all reservations by telephone, fax, E-
mail
• Handling of group reservations
• Update reservations in the PMS received via
interfaces
• Able to answer all questions about rates, room
categories and seasonality
• Maintain and develop guest contact

3. • Able to up sell room types and cross sell (F&B,
Spa, etc)
• Assist Reservation Manager to sellable contracted
rates are loaded in all systems for ease of use by
reservations.
• Follow up on lost business and bring information
about them to the knowledge of the department
superiors.
• Ensure that all internal package breakdowns are
loaded
• Keep close follow up on developments of the
competitor hotels (occupancy, renovation, special
campaigns, theme events etc.).
• Spot-check reservations made the previous day and
check all VIP arrivals.
• Run the daily, weekly & monthly reports for
department
• Maintains good working relations with other
departments and keeps close contact with regular
guests, ensuring their needs are identified, and
relayed to concerned departments for service
delivery.
• Supervises the Reservations Agents in their daily
duties, including pick-ups, travel agent
commissions, staff responses to clients, etc.
• Controls no show and late cancellation charges
• Aware of internal credit policy
• Maintaining all reservation standards.
• Aware of all changes in systems or procedures.
• Monitor reservation pick-up for the coming months
• Achieve in LQA / IFH results > 90%
• Conduct annual performance evaluations.
Career Objective Seeking a challenge position in the field of network
administration or computer engineering or tourism field where my
academic background and inter personal skills can be applied and
developed.
Personal Skills: • Problem solving and Time Management skills
• Ability to work under pressure and to meet deadlines
• Multitasking skills
• Self-motivated and dependable
• Can adapt to new situations
• Leadership skills
• Creativity, Stress Management, Listening and oral Skills
• Able to learn new systems
• Meet deadlines
• Handle pressure and time constraints
• Good listening to customer request and do utmost to

4. accommodates all guest wishes
References • Walid Ahmed Assistant Revenue Manager at
Kempinski Hotel Soma Bay
( Mobile +20 12 887 22977)