This document contains the resume of Eng. Magdolen Samir Gadelside. It outlines her personal details, education history, computer skills, language abilities, certifications, professional experience working in various roles in hotels and other companies, career objective, and personal skills. Her professional experience includes roles as a reservations supervisor, agent, and assistant reservations manager at Kempinski Hotel Soma Bay from 2008 to present.

1. Eng. Magdolen Samir Gadelside
Address 10 Youssef Bek Ayroud St, Shoubra, Cairo.
Phone (+2 0100 ) 6525477 – (+2) 02 25781729
E-mail magdolen.samir@gmail.com
Personal Data • Date of Birth :01/10/1981
• Nationality :Egyptian
• Marital Status :Married
Education
• Schools: Ellesa Fransa primary school
• Ellesa Elmasrya Preparatory school.
• Rod Elfarag Secondary school.Major grade in secondary
92.3%
University
Zagazig (Shoubra Faculty of Engineering)
• B.Sc.of : Engineering in 2003.
• Section: Electrical.
• Department : Computer
• Grade of B.Sc. :Good
• Grade of project: Excellent.
Computer Skills
Basic IT Knowledge • Introduction to Computer & Dos.
• Hardware Fundamentals.
• Operating system.
Computer Operation • Fidelio System (Version 7.14)
• Comsys System (Version 4.6.4)
• Opera (Version 4.0)
• Opera (Version 5.0)
• OCM. Myfedlio , GHA OCM
• English Keyboarding.
• Microsoft PowerPoint (9x, 2002, XP, 2007).
• Microsoft Word (9x, 2002, XP, 2007).
• Microsoft Excel (9x, 2002, XP, 2007).
• Microsoft Access (9x, 2002, XP, 2007).
• Database concept.
• System Maintenance & Troubleshooting.

2. Language Very Good in (writing, reading & speaking) English
Arabic mother tongue
Certifications Huawei certified network engineer series tutorial(HCNE)
1. Introduction of OSI reference model.
2. Principle of Ethernet switch.
3. Wan / routing protocol principle & configuration.
4. DDR and ISDN.
5. Backup center, OSPF-protocol.
• Pre Opening Team Kempinski Hotel Soma Bay
01st
April 2009
• Grand Opening Team Kempinski Hotel Soma Bay
18st
February 2010
• Employee of The Month
April 2010
• Supervisor of the Month
November 2015
Professional Experience 12/2004 till 10/2005 Secretary & Engineer in Company
"Electro for International Trading"
10/2005 till 3/2006 Engineer in Company
"IEVCO"
03/2006 till 3/2008 Sales Executive in Company
"Bytes & Bits"
04/2008 till 09/2008 Guest Relations in Hotel
“ La Residence des Cascades”225 rooms and Suites
(Golf Resort & Thalasso Center- a Member of the Leading Hotel of
the World)
10/2008 till 12/2008 receptionist in Hotel
" Caribbean World Resorts"500 rooms and Suites
12/2008 till 12/ 2011 Guest Relations in Hotel
" Kempinski Hotel Soma Bay"325 rooms and Suites
01.01.2016 till now Assistant Reservations Manager
08/2013 till 31.12.2015 Reservations Supervisor
01/11 till 07/2013 Reservation Agent in Hotel
" Kempinski Hotel Soma Bay"
• Handling of all reservations by telephone, fax, E-
mail
• Handling of group reservations
• Update reservations in the PMS received via
interfaces
• Able to answer all questions about rates, room
categories and seasonality
• Maintain and develop guest contact

3. • Able to up sell room types and cross sell (F&B,
Spa, etc)
• Assist Reservation Manager to sellable contracted
rates are loaded in all systems for ease of use by
reservations.
• Follow up on lost business and bring information
about them to the knowledge of the department
superiors.
• Ensure that all internal package breakdowns are
loaded
• Keep close follow up on developments of the
competitor hotels (occupancy, renovation, special
campaigns, theme events etc.).
• Spot-check reservations made the previous day and
check all VIP arrivals.
• Run the daily, weekly & monthly reports for
department
• Maintains good working relations with other
departments and keeps close contact with regular
guests, ensuring their needs are identified, and
relayed to concerned departments for service
delivery.
• Supervises the Reservations Agents in their daily
duties, including pick-ups, travel agent
commissions, staff responses to clients, etc.
• Controls no show and late cancellation charges
• Aware of internal credit policy
• Maintaining all reservation standards.
• Aware of all changes in systems or procedures.
• Monitor reservation pick-up for the coming months
• Achieve in LQA / IFH results > 90%
• Conduct annual performance evaluations.
Career Objective Seeking a challenge position in the field of network
administration or computer engineering or tourism field where my
academic background and inter personal skills can be applied and
developed.
Personal Skills: • Problem solving and Time Management skills
• Ability to work under pressure and to meet deadlines
• Multitasking skills
• Self-motivated and dependable
• Can adapt to new situations
• Leadership skills
• Creativity, Stress Management, Listening and oral Skills
• Able to learn new systems
• Meet deadlines
• Handle pressure and time constraints
• Good listening to customer request and do utmost to

4. accommodates all guest wishes
References • Walid Ahmed Assistant Revenue Manager at
Kempinski Hotel Soma Bay
( Mobile +20 12 887 22977)