This document describes the services of Made Open, an organization that uses design and technology to create positive social change. They offer design services to help organizations understand user needs and develop better services. They also have a customizable community platform that allows organizations to connect members, crowdsource ideas, manage volunteers and projects, and activate communities. The platform is co-designed with communities and offers benefits like engaging members, facilitating partnerships, and reducing demand on frontline services.

1. Made Open
Design and technology
for social good.

2. Our mission is to create positive and
sustainable social change using
design and technology.

3. Design for change
We help charities, councils, and
businesses design services and
experiences that make life better.
Our design process enables groups and
organisations to understand service
users and engage in meaningful ways.
Our design services:
• Community and stakeholder engagement,
• User research,
• Workshop facilitation,
• Customer experience mapping,
• Design brief development,
• Service prototyping,
• Branding & communications.

4. Community Platform
Our community networking platform
can be customised for any community
of place or purpose.
It helps organisations mobilise the
skills, time, ideas and potential of
people within a community.
Platform features:
• Community directory,
• Timebank,
• Ideas crowdsourcing,
• Volunteer bank,
• Project team spaces,
• Community campaigns,
• Content management,
• Administration and reporting.

5. Helps people find, add and manage information
about local services and community activities.
The Community Directory

6. The Timebank / Skill exchange
Gives community members the ability to earn time
credits and exchange them for skills from others.

7. Project Team Spaces
Gives members private or public team spaces to
share documents, chat and manage community
projects.

8. The Volunteer Bank
Helps members find, add and manage
volunteering opportunities.

9. Ideas Crowdsourcing
Enables members to ask questions, add and
rate ideas.

10. Campaigns
Connects members and activities to
sponsored campaigns (e.g. ending street
homelessness).

11. • Timebank credits exchange system.
• Modular and customisable system.
• Co-designed with communities.
• Responsive and easy-to-use.
• Safeguarding features built in.
• Able to gather insight, data and
community intelligence.
• Ownership and control over branding,
features and management.
What’s unique about our
platform ?

12. • Effective way to engage and activate
your community,
• Facilitate community partnerships,
• Experienced design team,
• Dedicated platform support,
• Opportunity to earn revenues via
sponsorship and partnership models,
• Reduce demand on frontline services as
community becomes more resilient.
Added benefits of working
with Made Open

13. Communities we’re supporting

14. Please get in touch if you’d like a demo of
our platform or more information about our
design services.
Contact us:
Tel: 01872 862547
Email: hello@madeopen.co.uk
Website: www.madeopen.co.uk
Do you need help
creating change in your
community?