LWoods Administrative
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This document provides a summary of Latasha Woods' qualifications and work experience. She has over 5 years of experience working for Duke Energy in roles such as a Revenue Services Representative, Project Tester, and Customer Service Representative. She has strong communication, organizational, and computer skills including proficiency in Microsoft Office applications. She holds an Associate's degree in Paralegal Studies from Brown Mackie College.
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Latasha Woods is seeking a position that utilizes her strong communication, organizational, and computer skills. She has a Paralegal degree from Brown Mackie College and internship experience assisting an attorney. Her current role as a Revenue Services Representative at Duke Energy involves billing, payment processing, and resolving customer issues using various computer systems. Previously she was a Customer Service Representative and project tester at Duke Energy. She is proficient in Microsoft Office and programming software.
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Latasha Woods is seeking a position that utilizes her strong communication, organizational, and computer skills. She has a Paralegal degree from Brown Mackie College and internship experience assisting an attorney. Her current role as a Revenue Services Representative at Duke Energy involves billing, payment processing, and resolving customer issues using various computer systems. Previously she was a Customer Service Representative and project tester at Duke Energy. She is proficient in Microsoft Office and programming software.
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LWoods Administrative
- 1. References Available Upon Request Latasha Woods 513.720.4263--latashawoods06@gmail.com QUALIFICATIONS SUMMARY Excellent verbal and written communication skills Strong communication, interaction and relationship-building skills Great Organizational Skills, Detail Oriented Successfully Multi-Task Projects and Daily Assignments Proven Capability to work well with little supervision Highly computer literate including all major operating systems APPLICATION & SOFTWARE Microsoft o 2003, 2007, 2010, XP, and VISTA Environments o Word, PowerPoint, Excel, Access, Publisher, Outlook Programming Software o SQL Query, Visual Basic o CMSI, CMS, BOES, DOS Tracking, CPC Scheduling Systems, Impresario, Quality Center EDUCATION Associates of Applied Science August 2011 Paralegal Degree Program Brown Mackie College, Cincinnati, Ohio WORK EXPERIENCE Revenue Services Representative December 2013-Present Duke Energy, Cincinnati, OH Timely and accurately bill, process customer payments, and receivables management for the Company’s Customers Respond to and resolve internal and external customer request, inquires, and complaints Coordinate with other departments to resolve issues to meet customer expectations Use computerized systems for tracking, information gathering, data corrections, and workfiles Analyze all available data and resources to take action and correct or resolve routine situations Verify Ohio and Kentucky rates for gas, electric, lighting, and unmetered services Review supplier accounts with Bill Ready Billing and Payment advantage to ensure bill accuracy and, prevent duplicate payments Routinely work with internal departments on an unbilled report to verify reasons CMS accounts did not bill and, proactively resolve the issue ACTIVITIES/INVOLVEMENT MW Q1 REGULATORY BUNDLE PROJECT Project Tester April 2015-Present Duke Energy, Cincinnati, OH Verified the Franchise Fee, and School Tax is calculated in CMS Cancel and rebilled charges within the test region to ensure the Franchise Fee, and School tax billed accurately Verified the charges were correct with Budget Billing and Agreements Accounts Check to ensure the calculated charges showed correctly on the bill Verified in production the Franchise Fee, and Sales tax calculated correctly
- 2. References Available Upon Request Customer Service Representative August 2011 -December 2013 Duke Energy, Cincinnati, OH Handle inquiries and requests concerning billing matters; resolving high bill inquiries in a manner satisfactory to the customer and the Company; analyzing customer service accounts explaining electric and gas charges; effects of weather conditions and general concepts in the pricing of gas and electric service, including rates and riders; offering service and conservation advice; explaining the costs of operating various appliances; promoting the value of service received; re-computing service charges including proration of billing. Adjusting or making corrections when necessary; providing complete explanations to customers to settle misunderstandings; and handling each case promptly and completely to generate maximum customer satisfaction. Explaining and applying Company policies and procedures, all government regulations as they relate to customer billing and service matters. Entering and verifying, within prescribed limits, data pertaining to the customer's accounts to the Customer Service System and related systems. Coordinating and prioritizing the scheduling of work relating to external Customer needs such as: special requests, trouble calls, resumption of service, accepting applications for gas and electric service, temporary electric service and other service orders.