Javid Beykzadeh is seeking a new challenge with over 10 years of experience at Humana in roles including Medicare Business Analyst, Technology Business Analyst, Claims Automation Business Analyst, Claims Platform Resolution Specialist, QA Analyst/System Tester, Work Content Specialist, and Customer Service Specialist. He has a Master's in Business Communication and Bachelor's in Business Administration. His skills include PL/SQL, Oracle, SQL Server, SSIS, SSRS, SharePoint, process improvement, and Microsoft Office.

1. Javid Beykzadeh
16414 TAUNTON VALE RD
LOUISVILLE , KENTUCKY, 40245
502-320-7067
JAVID.B E YK ZADEH @GM AIL .C OM
Objective
With my experience at the Fortune 100 company like Humana and having finished my Masters
program in business communication in the last year or so, I am ready for some new challenges.
Core Competencies
PL / SQL / Oracle • EDW • SharePoint • QA • X12 • Process improvement • HTML / CSS /
JavaScript / JQuery • Microsoft Office (Word, Excel, Access, PowerPoint, OneNote) •
Microsoft Visio • UAT (user acceptance testing) • Reporting • Data Analysis •
Requirements • SSRS • SSMS • SSIS
Professional Experience
HUMANA, LOUISVILLE, KY
Medicare Business Analyst, May 2015 – present
 Developed and ran SQL queries to pull data for research of issues
 Performed regression / general testing to ensure payment accuracy
 Created database to house Medicare provider specific files in MS SQL Server
 Implemented front end Excel query tool for users on team
 Utilizing SSIS to automate loading of Medicare provider specific files
 ETL of data from claims pricing database (DB2) to MS SQL Server and feeding data into
SSRS dashboard for tracking and trending
HUMANA, LOUISVILLE, KY
Technology Business Analyst, May 2014 – May 2015
 Developed COBOL and JCL programs in IBM z/OS mainframe system
 Debugged / tested changes to programs and jobs for assigned projects and assisted others
IT staff SIT (system integration testing)
 Supported the IT teams with my business knowledge when questions arose about business
area processes
HUMANA, LOUISVILLE, KY
Claims Automation Business Analyst, Sep 2013 – May 2014
 Implemented claims automation processes that saved over $100,000 in cost savings
 Developed requirements for IT to implement automation
 Managed claims auto adjudication rate and met and exceeded 90% automation rate each
month
 Monitored existing automation for potential issues, improvements, and tracked success
rates

2.  Developed and ran data pulls using PL / SQL Developer in order to be able to substantiate
dollar savings for CBA (cost-benefit analysis)
HUMANA, LOUISVILLE, KY
Claims Platform Resolution Specialist, Dec 2012 – Sep 2013
 Supported over 20,000 users of mainframe claims platform
 Researched requirements to determine intent and if system issues exist or system logic
may need to be updated based on unforeseen circumstances
 Worked with IT on resolution of issues and assisted in recreation of issues in test system
so IT could research
 Researched user inquiries about claims and system logic when questions raised about
potential issues
 Managed CA Service Desk ticketing system that tracked tickets that were being passed
from help desk then between team and various IT teams
 Developed and ran reports using PL / SQL Developer to research claims payment issues
HUMANA, LOUISVILLE, KY
QA Analyst / System Tester, Sep 2009 – Dec 2012
 Performed UAT (user acceptance testing) of many high impact system enhancements that
directly impacted financial performance and production validation of the changes
 Developed requirements for new logic and worked with IT / business in the writing
requirements
 Created test plans / test cases in a test logging system
 Reviewed project specifications, requirements, and logic to understand changes being
made
 Received STAR Award for a project I tested that saved company $2 million dollars in first
year of implementation
HUMANA, LOUISVILLE, KY
Work Content Specialist - Medicare Claims Rework Unit, Aug 2007 – Sep 2009
 Researched claims payment issues
 Corrected payments when issues were found
 Received numerous High Quality awards and for meeting 6 inquiries per hour expectation
 Suggested process improvements for the manual processed used in department including
a time tracking system
HUMANA, LOUISVILLE, KY
Customer Service Specialist - Medicare Call Center, Aug 2006 – Aug 2007
 Handled customer inquiries, complaints, claims, and benefit questions
 Listened attentively to caller needs to ensure a positive customer experience
 Strived for quick complaint resolution; commended by supervisor for the ability to resolve
problems on the first call and avoid escalation of issues.
Education
SPALDING UNIVERSITY, LOUISVILLE, KY
Master's Business Communication, May 2014, GPA 3.72

3. KENTUCKY STATE UNIVERSITY, FRANKFORT, KY
Bachelor's Business Administration Specialization Market, May 2006, GPA 2.91
Awards
 Greater Louisville Inc., C3N Customer Service Rep of the Year Nominee - September 2007
 100% Claims Quality – 4th
Quarter of 2008 and 1st
Quarter of 2009
 Top Production Award – January, February, March, and April 2008
 Perfect Attendance Award – 1st
and 2nd
Quarters of 2007
 Top Performer Award for Call Quality – July 2007
 STAR Award - December 2008 and June 2009