This document is a resume for Latasha Woods that summarizes her qualifications, education, work experience, and skills. She has a Bachelor's degree in Human Resources and an Associate's degree in Paralegal Studies. Her current role is as a Revenue Services Representative at Duke Energy where she bills customers, processes payments, and resolves customer issues. Previously she held roles as a Customer Service Representative and Project Tester also at Duke Energy. She has strong communication, organizational, and computer skills including proficiency in Microsoft Office and various utility billing software programs.

1. References Available Upon Request
Latasha Woods 4292 Foley Rd Cincinnati, OH 45238--513.720.4263--latashawoods06@gmail.com
QUALIFICATIONS SUMMARY
 Excellent verbal and written communication skills
 Strong communication, interaction and relationship-building skills
 Great Organizational Skills, Detail Oriented
 Successfully Multi-Task Projects and Daily Assignments
 Proven Capability to work well with little supervision
 Highly computer literate including all major operating systems
APPLICATION & SOFTWARE
 Microsoft
o 2003, 2007, 2010, XP, and VISTA Environments
o Word, PowerPoint, Excel, Access, Publisher, Outlook
 Programming Software
o SQL Query, Visual Basic
o CMSI, CMS, BOES, DOS Tracking, CPC Scheduling Systems, Impresario, Quality Center
EDUCATION
Bachelor of Business Administration December 2012
Human Resources Program
Strayer University, Cincinnati, Ohio
Associates of Applied Science August 2011
Paralegal Degree Program
Brown Mackie College, Cincinnati, Ohio
HONORS & AFFILIATIONS
 Member Alpha Beta Kappa Gamma Delta of Ohio Chapter 2010-Present
WORK EXPERIENCE
Revenue Services Representative December 2013-Present
Duke Energy, Cincinnati, OH
 Timely and accurately bill, process customer payments, and receivables management for the Company’s Customers
 Respond to and resolve internal and external customer request, inquires, and complaints
 Coordinate with other departments to resolve issues to meet customer expectations
 Use computerized systems for tracking, information gathering, data corrections, and workfiles
 Analyze all available data and resources to take action and correct or resolve routine situations
 Verify Ohio and Kentucky rates for gas, electric, lighting, and unmetered services
 Review supplier accounts with Bill Ready Billing and Payment advantage to ensure bill accuracy and, prevent duplicate
payments
 Routinely work with internal departments on an unbilled report to verify reasons CMS accounts did not bill and,
proactively resolve the issue
ACTIVITIES/INVOLVEMENT
MW Q1 REGULATORY BUNDLE PROJECT
Project Tester April 2015-Present
Duke Energy, Cincinnati, OH
 Verified the Franchise Fee, and School Tax is calculated in CMS
 Cancel and rebilled charges within the test region to ensure the Franchise Fee, and School tax billed accurately
 Verified the charges were correct with Budget Billing and Agreements Accounts
 Check to ensure the calculated charges showed correctly on the bill

2. References Available Upon Request
 Verified in production the Franchise Fee, and Sales tax calculated correctly
Customer Service Representative August 2011 -December 2013
Duke Energy, Cincinnati, OH
 Handle inquiries and requests concerning billing matters; resolving high bill inquiries in a manner satisfactory to
the customer and the Company; analyzing customer service accounts explaining electric and gas charges; effects
of weather conditions and general concepts in the pricing of gas and electric service, including rates and riders;
offering service and conservation advice; explaining the costs of operating various appliances; promoting the
value of service received; re-computing service charges including proration of billing.
 Adjusting or making corrections when necessary; providing complete explanations to customers to settle
misunderstandings; and handling each case promptly and completely to generate maximum customer satisfaction.
 Explaining and applying Company policies and procedures, all government regulations as they relate to customer
billing and service matters.
 Entering and verifying, within prescribed limits, data pertaining to the customer's accounts to the Customer
Service System and related systems.
 Coordinating and prioritizing the scheduling of work relating to external Customer needs such as: special
requests, trouble calls, resumption of service, accepting applications for gas and electric service, temporary electric
service and other service orders.