The document outlines Kotter's 8-step model for leading organizational change. It discusses each step in detail, including:
1. Establishing a sense of urgency by demonstrating the need for change through sharing of bad news and data.
2. Creating a guiding coalition of committed stakeholders to lead the change effort.
3. Developing a clear vision for the future through collaboration and incorporating left and right brain thinking.
4. Communicating the vision widely through a strategic communications plan using multiple channels and repeating messages.
5. Empowering broad-based action by removing obstacles, training employees, and realigning systems to support the change.
6. Generating short-term wins
Change management case study (doc) 11 15 2013 (2)Dr .E. J. Sarma
this is a live case study on change management.actually conceptualized and implemented
from concept to end result.
those who wish more information please email ejsarma@gmail.com
if you liked it please comment
Change management case study (doc) 11 15 2013 (2)Dr .E. J. Sarma
this is a live case study on change management.actually conceptualized and implemented
from concept to end result.
those who wish more information please email ejsarma@gmail.com
if you liked it please comment
Introduction to strategic planning
Dr. Salim Hajje conference about Strategic Planning, he helped many private companies & government organizations to formulate and implement their: Vision, Mission, KRA, Goals, Objectives, Tasks, Strategies &Tactics-
Is change management tactical or strategic v6Gail Severini
Are you transforming your organization to outperform competition? Of course. What will make the difference between succeeding and failing? Between succeeding a lot or a little? You know the answers already. In this presentation, for the first time, I discuss the Outperform Model in the context of the role of change management.
STRATEGY IMPLEMENTATION: TURNING GREAT STRATEGY INTO GREAT PERFORMANCETANKO AHMED fwc
Strategy in human affairs is vested more in the process of leading following and doing things with specific ends, goal or objects in mind. Great strategies precipitate great performance by means of sound strategic management process including strategy formulation and implementation. This paper discusses the process of turning great strategy into great performance by means of inspiration. The paper seeks to arouse the daring spirit of extraordinary performance founded on sound strategy formulation and implementation. This is in contribution to a thematic course for middle and senior executive on policy, leadership and strategy. The paper also dedicates a simulation exercise to the implementation of new national health policy in Nigeria. The British popular phrase of ‘who dares win’ is captured as the battle cry of the exercise.
Copyright Notice:
This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent, charge, or profit from the educational materials contained here.
Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.
Project management and its strategic importanceabhianvbansal
Project management is important because it ensures what is being delivered, is right, and will deliver real value against the business opportunity. Every client has strategic goals and the projects that we do for them advance those goals. ... But a project manager will ensure that the project is part of that realignment. This ppt is for project management and if you find this ppt useful please do like share comment. Thankyou
Issue- Changes Management
Creating A Customer-Specific Value Chain
Establishing “Who Owes What To Whom”
Putting The Commitment Management Protocol To Work
Steps on Succession Plan
Develop a framework for identifying high-potential employees
Identify critical competencies and other leadership criteria
Provide both training and development opportunities
Multiple studies have shown that there is a vast gap between corporate ambitions and
their ability to realize them. As much as 90% of all companies fail to achieve their strategic
goals, even though they have often developed detailed strategic plans with much higher
targets, than they realize. Why does this vast and persistent gap occur, and how can
companies avoid succumbing to the challenge and damaging the chance of realizing their
ambitions? That is the focal point of this thesis.
There are many causes of the gap between strategy formulation and strategy execution.
This thesis proposes two key sources; the architecture of the strategy execution process,
and a range of execution syndromes or lock-in effects, which are often the results of a
combination between the organizational configuration and management malfunction.
The architecture of the strategy execution process is often a rather neglected and ignored
part of the strategy process. The strategy typically goes right from formulation to
implementation, without truly considering the structure of the process. The two most
important elements of the strategy execution process architecture are; translation of the
strategy into manageable actions and steps and continuous adaptation of the strategy to
the corporate context.
The other main sources of strategy execution collapse – the execution syndromes - are
often difficult to detect, since they only slowly become an inherent part of the
organizational culture and composition. Like diseases, they slowly consume almost any
chance of successful strategy execution, leaving the organization paralyzed and unable to
leverage more than only incremental results. The execution syndromes covered in this
thesis are: The Resistance Syndrome, Motivation Syndrome, Development Hell
Syndrome, Groupthink Syndrome and the Underperformance Syndrome.
Organizations need three things to successfully bridge the gap between strategy
formulation and strategy execution: A structure for the strategy execution process, a
constant focus on avoiding the lock-in effects that damage strategy execution and a
method to institutionalize the strategy execution process.
[HR601] 004. Introduction to Change ManagementAriantoMuditomo
Copyright Notice:
This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent, charge, or profit from the educational materials contained here.
Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.
Change management in a project environment webinar
Monday 5 December 2022
APM Enabling Change Specific Interest Group
Presented by:
David Appleyard and Mark Vincent
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/change-management-in-a-project-environment-webinar/
Content description:
An introduction to change management principles, covering the relationship between project and change management and providing advice on how to apply change management in practice.
What do we mean by change management and how does this fit into a project context?
This session presented on Monday 5 December discussed the various elements of managing change within the context of a project environment.
During the session we covered how change impacts both individuals and organisations and introduce some of the tools and techniques that can make changes successful and sustainable.
This session was aimed at an audience seeking to learn more about how to manage change and we hope that this session will share both best practices and pitfalls to avoid.
The session was presented by experienced change and project management professionals.
Introduction to strategic planning
Dr. Salim Hajje conference about Strategic Planning, he helped many private companies & government organizations to formulate and implement their: Vision, Mission, KRA, Goals, Objectives, Tasks, Strategies &Tactics-
Is change management tactical or strategic v6Gail Severini
Are you transforming your organization to outperform competition? Of course. What will make the difference between succeeding and failing? Between succeeding a lot or a little? You know the answers already. In this presentation, for the first time, I discuss the Outperform Model in the context of the role of change management.
STRATEGY IMPLEMENTATION: TURNING GREAT STRATEGY INTO GREAT PERFORMANCETANKO AHMED fwc
Strategy in human affairs is vested more in the process of leading following and doing things with specific ends, goal or objects in mind. Great strategies precipitate great performance by means of sound strategic management process including strategy formulation and implementation. This paper discusses the process of turning great strategy into great performance by means of inspiration. The paper seeks to arouse the daring spirit of extraordinary performance founded on sound strategy formulation and implementation. This is in contribution to a thematic course for middle and senior executive on policy, leadership and strategy. The paper also dedicates a simulation exercise to the implementation of new national health policy in Nigeria. The British popular phrase of ‘who dares win’ is captured as the battle cry of the exercise.
Copyright Notice:
This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent, charge, or profit from the educational materials contained here.
Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.
Project management and its strategic importanceabhianvbansal
Project management is important because it ensures what is being delivered, is right, and will deliver real value against the business opportunity. Every client has strategic goals and the projects that we do for them advance those goals. ... But a project manager will ensure that the project is part of that realignment. This ppt is for project management and if you find this ppt useful please do like share comment. Thankyou
Issue- Changes Management
Creating A Customer-Specific Value Chain
Establishing “Who Owes What To Whom”
Putting The Commitment Management Protocol To Work
Steps on Succession Plan
Develop a framework for identifying high-potential employees
Identify critical competencies and other leadership criteria
Provide both training and development opportunities
Multiple studies have shown that there is a vast gap between corporate ambitions and
their ability to realize them. As much as 90% of all companies fail to achieve their strategic
goals, even though they have often developed detailed strategic plans with much higher
targets, than they realize. Why does this vast and persistent gap occur, and how can
companies avoid succumbing to the challenge and damaging the chance of realizing their
ambitions? That is the focal point of this thesis.
There are many causes of the gap between strategy formulation and strategy execution.
This thesis proposes two key sources; the architecture of the strategy execution process,
and a range of execution syndromes or lock-in effects, which are often the results of a
combination between the organizational configuration and management malfunction.
The architecture of the strategy execution process is often a rather neglected and ignored
part of the strategy process. The strategy typically goes right from formulation to
implementation, without truly considering the structure of the process. The two most
important elements of the strategy execution process architecture are; translation of the
strategy into manageable actions and steps and continuous adaptation of the strategy to
the corporate context.
The other main sources of strategy execution collapse – the execution syndromes - are
often difficult to detect, since they only slowly become an inherent part of the
organizational culture and composition. Like diseases, they slowly consume almost any
chance of successful strategy execution, leaving the organization paralyzed and unable to
leverage more than only incremental results. The execution syndromes covered in this
thesis are: The Resistance Syndrome, Motivation Syndrome, Development Hell
Syndrome, Groupthink Syndrome and the Underperformance Syndrome.
Organizations need three things to successfully bridge the gap between strategy
formulation and strategy execution: A structure for the strategy execution process, a
constant focus on avoiding the lock-in effects that damage strategy execution and a
method to institutionalize the strategy execution process.
[HR601] 004. Introduction to Change ManagementAriantoMuditomo
Copyright Notice:
This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent, charge, or profit from the educational materials contained here.
Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.
Change management in a project environment webinar
Monday 5 December 2022
APM Enabling Change Specific Interest Group
Presented by:
David Appleyard and Mark Vincent
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/change-management-in-a-project-environment-webinar/
Content description:
An introduction to change management principles, covering the relationship between project and change management and providing advice on how to apply change management in practice.
What do we mean by change management and how does this fit into a project context?
This session presented on Monday 5 December discussed the various elements of managing change within the context of a project environment.
During the session we covered how change impacts both individuals and organisations and introduce some of the tools and techniques that can make changes successful and sustainable.
This session was aimed at an audience seeking to learn more about how to manage change and we hope that this session will share both best practices and pitfalls to avoid.
The session was presented by experienced change and project management professionals.
Cracking the Change Management Code Main New.pptxWorkforce Group
The modern workplace is experiencing rapid change due to several factors, such as technological advancements, cultural changes, and organisational shifts. Similarly, organisations must remain resilient and evolve to remain competitive and meet clients' needs.
While some of these changes are common, others happen on a larger scale, significantly impacting people, processes and the wider organisation.
As a business leader, it is important for you to understand the different types of changes, how they can be implemented effectively and how to manage their impact on your team and the organisation.
In this deck, you'll identify when you should consider change management.
You'll also learn:
• The two (2) major types of organisational changes
• The most effective steps to a successful change management
• The Prosci ADKAR Change Management Model and
• Practical tips to overcome resistance to change.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
2. Agenda
Goal: Review class AB did on Leading Change in Fall 2018 and see
how we can integrate to our strategy practice
1. Understanding change
2. Planning change
3. Implementing change
4. Sustaining change
4. Defining change
● to make (someone or something) different / the act or result of becoming different
● Can be either
○ 1st (linear, continuous) or 2nd order (multidimensional/level, discontinuous)
○ Micro (personal), meso (organizational) or macro (societal)
○ Physical, structural, biological, chemical, technological, procedural, mental,
attitudinal, behavioural, cultural, or etc.
○ Evolutionary or revolutionary
○ Positive/effective or negative/ineffective
5. Defining organizational change
● Planned alterations of organizational components to improve the
effectiveness of the organization.
● Organizational components are the organizational mission and
vision, strategy, goals, structure, processes or systems, technology,
and people in an organization.
● When organizations enhance their effectiveness they increase
their ability to generate value for those they serve.
6. The grim reality
● Over the last 15 years, the amount of major change in
organizations that failed has remained constant at 70%.
● The Paradox of Change
7. Immunity to change (Boiling Frog Syndrome)
● Similar to our body biological immune system
● Own individual beliefs & collective mindsets prevent us from
changing
● Creates gap between what we know/want and actually do
● Needs both an
○ adaptive formulation (how problem tests current limits of our current level of
thinking); and
○ adaptive solution (need to adapt our mindset, before our skillset)
8. Change as a journey
● Change is a process, by which you move, from where you are to
where you want to be and from who you are to who you want to
be.
○ Not easy
○ Need to confront reality
○ Focus on future and monitor that it happens
○ Hold self / others accountable
○ Requires both leadership and management
12. What is a sense of urgency?
● First, leaders take actions that capture the attention of critical
organizational stakeholders
● Second, leaders explain the importance of making speedy changes
to the existing condition
● Urgency is important because meaningful organizational change
cannot occur without the cooperation of the affected stakeholders
13. How to create a sense of urgency?
● Leaders create a sense of urgency by both selling the value of a
future state to organizational stakeholders and making the status
quo a dangerous place for the stakeholders to remain
○ Showing the seriousness of leadership commitment to the coming change by
eliminating obvious waste
○ Sharing bad news with the organization
○ Sharing data throughout the organization that supports the claim that change
is necessary
○ Ensuring organizational decisions and management actions are in agreement
with change communications (walk the talk)
15. Create guiding coalition
● identify the right people who can become committed partners with
the change leader through the change launch and its
implementation.
● Change leader has to gain the willingness of the guiding coalition
members to work with the change leader to bring about the actual
organizational change
● An effective guiding coalition has the right mix of individuals at
different levels of the organization
19. The future cannot be predicted, it must be first imagined.
● Change starts with a vision/dream
● Ideal image of the future
● Need to know where you’re going, if you expect others to follow
● Needs to be communicated so others see what the leader sees
26. Choosing change strategies: Decision-Making
● How important is the issue for you (goal achievement, values, etc.)?
● What are the consequences if this issue is not resolved?
● What is the nature of the relationship between you and the other
person (short/long term, central/peripheral, equal or more/less
power, etc.)
● Is time of the essence?
33. Communications Plan
● Think strategically, consider…
○ Target audience, stakeholders
○ Purpose, desired effect
○ Key message(s)
○ Messenger / timing
● Build-in 2-way communication – input/feedback
● Use multiple forms (e.g. e-mail, intranet, wiki page, videos, F2F meetings, forums,
town halls, hot lines, etc.)
● Repeat, repeat, repeat … and
● Never underestimate the power of communication
35. Empower Broad Based Action
● End goal: organizational resistance to change is lessened and the existing
organizational infrastructure aligns more closely with the goals of the change effort
● This is a series of actions to remove obstacles that do not support the change vision
● Need an accurate understanding of the organizational barriers that hinder the
change implementation
● Organizational processes, structures, procedures, and reward systems will need to be
aligned with the new change vision as necessary
● Empowering broad based action also involves investment in employee and
managerial training and development
36. Most managers forget a critical principle of change
management: Organizations don't change; people do.
40. Why are we reluctant?
● Normal response
● Concerns vary
○ Information – why, what, how fast, etc.
○ Personal – WIIFM, win/lose, new skills, etc.
○ Implementation – how, support systems, what ifs, etc.
● People differ in their preferences / needs
● Perceived barriers
41. Dealing with reluctance
● Actively listen to understand their…
○ concerns
○ position and why it’s important to them
● Present to them how your ideas/proposals will address their concerns and help their
position
45. What is a short-term win?
● A short-term win is an organizational improvement that can be implemented in 6 to
18 months
● An effective short-term win is not a gimmick. It is a significant organizational
improvement
● A short-term win must meet three criteria:
○ Its success must be unambiguous.
○ It must be visible throughout the organization.
○ It must be clearly related to the change effort.
46. Why are short-term wins necessary?
● Generating short-term wins is necessary to prevent the loss of momentum and keep
the organization engaged. In reality, implementing major change takes time
● Senior leaders and the guiding coalition use short-term wins to eliminate
organizational discouragement with the slow pace of lasting major change
● Short-term wins also derail cynics and self interested resisters of change as the wins
provide real evidence about the validity of the change vision
47. How are short-term wins accomplished?
● Senior leaders and the guiding coalition identify feasible organizational efforts that
meet all of the three criteria for an effective short-term win
● This could be a short organizational effort that results in significant cost savings,
increased revenue, streamlined procedures, more effective use of existing
technology, etc.
● Senior leadership will need to support the allocation of organizational resources to
the short-term wins
● By implementing short-term wins that are clearly successful, visible throughout the
organization, and clearly related to the change effort, senior leadership and the
guiding coalition maintain the momentum for change
49. How to consolidate gains and implement more
change
● Through its communication and actions, senior leadership must keep the urgency level high
to effect change
● Using its organizational power, senior leadership sponsors the removal of unnecessary
inter-dependencies
● This requires the allocation of additional resources as the effort here is generally not on low
hanging fruit
● Lower level managers are needed to work with the guiding coalition. Working together, they
identify unnecessary inter-dependencies and lead projects as needed to effect change
● These gains further validate the legitimacy of the change effort and help to counter
organizational resistance
51. How to anchor change in the culture
● Senior leadership can anchor change by discussing the superiority of the new
changes and clearly explaining the benefits they bring. Must work on:
○ Identifying the norms and values that support the changes;
○ Ensuring selection, promotion, and succession processes screen talent according to the new norms
and values;
○ Modifying reward programs to align with the new norms and values;
○ Supplementing training and development activities to include the skills and competencies
associated with the changes; and
○ Modifying and eliminating organizational processes and procedures that do not support the changes.
● Anchoring change in the culture may require employee and managerial turnover or
reassignment to remove individuals who are barriers to progress.
53. Conclusion
1. Everything we do is change!
2. Important to help (our guide) our customers on how communicate the changes
3. Make sure we have the right people in the room to enact change
4. We should include bottom-up interviews to test the waters
5. We need to make sure our customers are not peanut butter spreading: put the right
incentive in place + remove barriers + focus on fewer than more initiatives
6. We play an important role in supporting the morale of our customers and help them
realize a bigger vision
7. Quarterly review of strategic plan with team to see if there’s any resistance + how we
can build up on the changes
63. Leadership vs Management
● Leadership: the process of influencing an organized group toward accomplishing its
goals.
● Management: the process of planning, organizing, coordinating and controlling the
efforts of an organized group toward achieving its goals.
74. Servant leadership
1. Listening – hears and is receptive to what others say
2. Empathy – understands others' thoughts/feelings
3. Healing – cares about others’ well-being, makes people whole
4. Awareness – understands oneself/their impact on others and is attuned to their context
5. Persuasion – influences others through clear and persistence communication that convinces others to
change
6. Conceptualization – responds to problems creatively, integrates presents realities / future possibilities
7. Foresight – understands how past, present & future are connected to predict the future
8. Stewardship – takes responsibility for leadership role entrusted to them
9. Commitment to others’ growth – treats others’ uniquely, helps each person grow personally/professionally
10. Building community – creates a supportive environment in which people feel safe and connected, but can
still express their individuality
75. Transformational leadership
● Provides vision, mission, purpose
● Empowers and stimulates others to create new ideas
● Instills pride, gains respect & trust
● Overcomes resistance by own charisma & inspiration
● Treats / coaches others individually
● Are best in times of change
● Differs from transactional leaders, who manage by exception & through reward
80. Creativity
● Multi-dimensional concept
○ Orientation: Flexibility vs. control
○ Size: Small vs. large
○ Focus: Internal vs. external
● People differ in their approach
● Context specific
● Entails both ideation and action
84. Fostering Creativity
● Stimulation and new experiences
● Fun
● Encouragement
● Experiment, test things out
● Promote constructive disagreement/divergent views
● Openness and tolerance
● Trust and respect
● Share thoughts, feelings, and hunches
● Value failure
● Use the “whole person”
94. What is Trust and Credibility?
Trust
● belief that someone or something is reliable, good, honest, effective
● reliance on the character, ability, strength, or truth of someone or something
● one in which confidence is placed
● dependence on something future, hope
● … can be measured by the degree of safety & security that we feel toward each other.
Credibility
● quality of being believed or accepted as true, real, or honest
● inspiring belief.
● based on expertise + trust