Most Current and up to date Resume

1. Alexander Michael Boen
Fishers, Indiana 46037
309-657-8357
boenalex@gmail.com
www.linkedin.com/in/alexander-boen
Sales & Applications Engineer/Leader
Technical engineer and product leader for the Western Hemisphere with custom sales and technical
applications engineering experience accustomed to collaboration between engineering, customers,
marketing, service, sales, and calibration/validation to provide innovation and secure future sales on a global
level. Experienced with leading sales growth for the EV (Electrical Vehicle), diesel, mining, and transportation
markets leading new technical innovation and aftermarket solutions. Provides technical leadership, guidance,
knowledge transfer, education, and mentorship for EV (Electrical Vehicle) and diesel market segments with
success and growth. Acts as a Technical Engineering Subject Matter Expert (SME) to a diverse marketplace
and leads strategy and tactical efforts to grow revenue, market share, customer base, while continuously
improving customer satisfaction, retention, and leading process improvement and organizational
performance.
EXPERIENCE
Grayson Thermal Systems, Limited. Birmingham, UK October 2020 – August 2021
***Note: Grayson decided to reduce personnel in the North American marketplace due to economics
and outside factors
Grayson Thermal Systems is one of the first innovators of battery thermal management. For close to half a
century of experience in cooling solutions from rail to mining, Grayson Thermal Systems is on the cutting
edge of innovation and engineering. Grayson Thermal Systems designs and manufactures OEM aftermarket
EV (Electrical Vehicle) cooling and heating products for transportation, specialized off-road vehicles, and
commercial vehicles. Our customers include best in class global OEM manufacturers in world.
The North America team supports a wide network of customers, projects, and environments. Grayson North
America works with the end users from the point of sale to production. They evaluate new features, collect
duty cycles, and review opportunities for vehicle configuration improvements. For the Grayson North America
portfolio, operations are in line with a $5M budget with customers. Sales over YOY are over $1M for the EV
(Electrical Vehicle) market.
Sales & Applications Engineer/Leader
The North America Sales & Applications Manager works with Grayson personnel and customers, to ensure
Grayson’s product and systems are specified, designed, and installed to the best possible standards and
liaises with all departments and customers on prompt resolution of applications issues and all new projects.
Coaches and mentors to provide key technical development and a positive internal experience. Discusses
projects with customer and applies the most suitable technical product from the Grayson portfolio to the
customers technical requirements and proposes modifications.
 Leads team members to execute necessary sales and technical engineering functions to meet
project deadlines. Provides key feedback to team members for employee growth and team
engagement.
 Provides face to face visits with customers within the western hemisphere to provide the highest
quality of customer service, application specification, and relationship creation.
 Hosts and manages test plans, product validation, with the customer as well as internally with
Grayson R&D team members.
 Supports other departments internally and supports customers where technical product engineering
and technical support is required.
 Manages and participates in sales exercises (e.g.: client and prospective client visits, presentations,
cold calls, customer prospecting, and relationship building).
 Participates in monthly sales meetings, goal setting, and budgeting resources.

2.  Manages ‘best practices’ methodologies and protocols for sales/engineering performance
improvement.
 Leads communications with fellow teammates in the UK and Czech Republic (sales, manufacturing,
product engineering, R&D).
Allison Transmission, Inc. Indianapolis, IN July 2019 – October 2020
***Note: Allison decided to eliminate a department of customer facing employees due to business
decline associated with Covid. My position along with many others was eliminated.
Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and a
leader in electric hybrid propulsion systems. Our products are specified by more than 300 of the world’s
leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency
to construction, distribution, and defense.
The Customer Experience (CX) team works with a wide variety of internal and external customers to
enhance the value of the Allison Transmission for the end user. The CX team works with the end users after
the point of sale to evaluate new features, collect duty cycles, and review opportunities for vehicle
configuration improvements.
Customer Integration Engineer (Application Engineer)
Collaborated between PE (product engineering), customers (current and prospective), MS&S (marketing,
service, sales) and Cal/Val (calibration & validation) to provide innovation and secure future sales of Allison
Transmissions on a global level.
 Provided voice of customer input to engineering teams to improve ATI products and processes.
 Created integration of engineering talent from Allison teams to support to MS&S (marketing, sales and
service) for increased sales.
 Provided technical support for current and potential customer sales meetings.
 Planned, developed, and initiated direct customer technical testing of Allison products (e.g.: fuel
economy testing, performance testing, data analysis, and rate of return).
 Utilized a very hands-on technical engineering approach (e.g.: testing, installing, and operation) for 100%
customer satisfaction for guaranteed customer retention.
 Identified, created, and sold product opportunities to satisfy customer needs and vehicle requirements
while driving the release of new content/features (e.g.: neutral at stop, dynamic shifting for construction
industries, custom fuel economy calibrations, etc.).
 Acted as a technical engineering Subject Matter Expert (SME) at all marketing and sales shows, and as
an SME in a customer/potential customer facing capacity to lead customer, sales, and market growth.
 Consistently monitored, analyzed, and identified industry and customer trends while and creating and
adapting strategy and action items accordingly.
 Effectively managed a large and diverse customer base and geographic territory that consistently
achieved business plans and targets for revenue, market, and customer growth.
Caterpillar, Inc. Peoria, IL February 2015 – July 2019
Caterpillar Inc is an American Fortune 100 corporation and the world’s largest construction equipment
manufacturer that sells and services its products through a worldwide dealer network. Caterpillar Inc. also
manufactures, markets, and sells non-construction machinery, engines, financial products, and insurance to
customers via its worldwide dealer network.
The Global Aftermarket Solutions Division was a newer organization created to accelerate the growth of
aftermarket sales and service solutions.
Aftermarket Solutions Representative (ASR)
Drove revenue and growth for the Caterpillar diesel engine aftermarket solutions business (Caterpillar diesel
engine product parts, product servicing, and product remanufacturing). Provided technical leadership and

3. guidance as well as knowledge transfer and education to Caterpillar and TEPS (Truck Engine Parts &
Service) dealers to promote dealer and TEPS success and growth.
 Designed, developed, managed, and executed business and revenue plans for ‘On-Highway Truck’
aftermarket solutions.
 Collaborated with targeted industries to identify and actualize growth opportunities.
 Designed, developed, and executed targeted marketing campaigns to drive revenue and market growth.
 Optimized Caterpillar dealer and TEPS product parts sales pipelines, forecasts, and ordering.
 Oversaw, managed, and drove Caterpillar dealer and TEPS sales and service performance and
identifies opportunity for improvement and enhancement.
 Analyzed and utilized CRM and customer insight data to drive revenue and market growth.
 Partnered and collaborated with Caterpillar dealer and TEPS to improve and enhance their customer
relationships and customer growth.
 Consistently monitored, analyzed, and identified industry and customer trends and change and create
strategy and action items accordingly.
 Effectively managed a large and diverse customer base and geographic territory that consistently
achieved business plans and targets for revenue, market, and customer growth.
Service Information Developer (Technical Engineer)
Designed, developed, created, and authored information and documentation via multiple media formats to
assist a global and diverse audience in learning how to safely operate, properly repair, correctly assemble,
disassemble, and transport, and responsibly maintain Caterpillar products manufactured and distributed
globally. Large, highly sophisticated, and complex Caterpillar products are unassembled for the purpose of
creating technical documentation including photos and visual diagrams for global technical installation and
repair needs. Utilized Computer Aided Drawing (CAD) software and Siemens VisMockUp 3D digital
visualization software to create technical documentation.
 Designed, developed, produced, and distributed multiple media formats include traditional paper-based
user manuals, repair manuals, parts catalogs, etc. as well as electronic documentation shared via an
internet web portal or as an audio and video-based programs usable by individuals, groups, and
enterprise global organizations
 Designed, developed, produced, and distributed CAT Channel 1, a video and television channel offering
that creates a traditional TV or video experience combined with a YouTube solution.
 Created, designed, and authored OSHA safety compliant standards and safety protocols for training and
educational purposes for use by technical engineers, technical repair professionals.
 Drove continuous innovation for consistently improving developed information media and video for
training and education, while identifying and implementing new and improved process, methodology,
technology, and solution offerings to better serve the needs of a global and diverse stakeholder and
customer audience.
InfoTree, Inc, Service Information Engineer October 2013- February 2015
 Used Caterpillar standards and techniques to create customer and dealer service manuals.
 Maintained proficiency in SIS web, SIS authoring, and HVC.
 Owned new product projects and completed ten projects before due date.
 Ambassador of new Creo Illustrate software for mechanical lab group development and efficiency.
 Led new product introduction programs and provided critical feedback to team leads.
Bradley University, Corporate Intern Caterpillar Excavator Undercarriage March 2011- February 2012
Caterpillar, Inc., Corporate Engineering Intern Cat HVAC/Non-Metallic’s Group May 2007- August 2008
EDUCATION
Bradley University, Peoria, IL
Bachelor of Science, BS, Mechanical Engineering
PROFESSIONAL AFFILIATIONS

4. Current member of Board of Directors for University of Indianapolis School of Engineering