CV Technical BA

1. 1
JASON MUNDAY – TECHNICAL BUSINESS ANALYST
07894819023
JPMYork@googlemail.com
South Wales CF71 7BU
PROFILE
 Major interest in Microsoft Dynamics CRM/ 365. Recently certified.
 15 years’ experience of performing Business Analysis on major IT projects
 Extensive experience of agile methodologies including Scrum, Kanban and RAD
 Full product life cycle experience including
 Excellent Communication and influencing skills at all levels.
 Facilitating workshops, and interviews, documenting results, providing feedback and communicating
regularly with stakeholders
 Excellent knowledge of database systems, SQL, front end user interfaces and reporting
 High awareness of change feasibility and risk analysis
 A very strong focus on project success
QUALIFICATIONS
 MicrosoftDynamicsCRM 2016 CustomizationandConfigurationCertification
 BCS (ISEB) BusinessAnalysisRequirementsAnalysis
 BCS (ISEB) BusinessAnalysisModellingBusinessProcesses
 BCS (ISEB) BusinessAnalysisPractice
 BCS (ISEB) BusinessAnalysisFoundationCertificate
 BA (Hons) Lawand Business(2.1) Universityof Lincoln
EXPERIENCE
SENIOR BUSINESS ANALYST,Apr 2016 - Jul 2016, (Contract), NHS WalesInformaticsService,Cardiff
The purpose of this project was to pilot the use of IT systems throughout the NHS in Wales. These IT systems
covered the patient journey from receiving an electronic GP referral to hospital, to requesting tests to be
conducted, to Cross Border referrals.
Responsibilities:
 Conductedin-depthanalysisintoGPsandhospitalsexistingITsystemsandrecordedthe findingsbyutilising
Business Process Maps
 Interviewed stakeholders including GP’s, Managers and Clinical Leads to determine their use of IT and
identify the issues they faced in doing so
 Evaluated the key objectives of the project and compared this to the information gathered from
undertaking analysis of the IT systems to determine the feasibility of the project
 Engagedwiththe ProjectandProgramme managerwhen informingthemof findingsmade whichincluded
multiple incompatible systems within the same GP practice
 Identifiedandevaluatedfundamental risksassociatedwiththe projectsincludingalackof previousproject
experience bymemberswithinthe team, unclearprojectobjectivesandalack of unityinthe projectteam
which were then explained to the Project and Programme Manager
 Explained the changes which had to be made for the project specification to be met considering the
£1million budget which was available to spend

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BUSINESS ANALYST,Sep 2015 - Mar 2016, (Contract), BBC Wales,Cardiff
Achievements:
 Successfully ensured the running of the data system despite receiving conflicting instructions from
individuals with competing priorities
 Conducted ratio analysis for large data sets which reduced the risk of data being lost during processing
Responsibilities:
 Oversaw the running of a system which processed 250 million data lines everyday
 Ensured that the system was kept live by efficiently identifying and evaluating any data anomalies which
had arisen in the iPlayer analytics system
 Liaisedandengagedwiththe Product Ownerand ProjectManager whilstidentifyingandprioritisingtasks
resulting in work being completed within a timely manner
 Formulated user stories recording the work needed to be undertaken to meet the needs of the users
 Collaborated with the DevOps Engineer whilst assessing the feasibilityof system changes which involved
analysing the change request and determining the technical feasibility
 Engaged with the iPlayer teams in London and Salford when communicating change requests and the
associated technical information, which had beendeterminedto be technically and financially feasible to
implement
 Assisted the Kanban and Scrum teams in improving their performance by holding sprint retrospectives in
which performances were analysed and suggestions were made to improve on the next occasion
BUSINESS ANALYST,Jun 2014 – Jun 2015, (Permanent),Buyas You ViewLtd, South Wales Achievements:
 Oversaw the automating of the analysis of the Oracle database resulting in the data extraction taking 3
months rather than 7 years as was previously the case
 Significantly improved the Customer Journeyby flagging up a broken process which existed between the
Customer Service and Product Servicing departments and providing the details of customers who were
experiencing faulty products and had not been contacted by the Customer Service team
 Achieved a cost saving of £100,000 within the Debit Journey by persuadingthe Director not to outsource
an analytics function which would analyse and predict customer’s behaviour concerning the debt they
owed due to there being insufficient data items present
Responsibilities:
 Undertook an investigationto determine whether there was a customer demand for a mobile app and
utilised the information found to create a detailed business case in favour of this
 Conducted detailed requirements analysisfor the building of a mobile app for customers of hand held
devices which involved identifying and evaluating users’ expectations of the app
 Engagedwiththe CustomerExperienceDirectorandServiceDirectorindeterminingthe CustomerJourney
through the business resulting in customers’ behaviour being identified and analysed
 Determinedthe functionality of the Oracle database by undertaking analysis and oversaw the transfer of
data to Microsoft Dynamics CRM
 Assisted in the creation of a new insurance product by Castelan Insurance Underwriters through holding
workshops and identifying customers’ requirements
 Undertookin-depthanalysisof the existingin-house software usedbystaff bydeterminingwhetheritwas
meeting their needs and whether any improvements were required to be implemented
ORACLE DEVELOPER, Jan 2013 - May 2014, (Contract),Buy as You ViewLtd, South Wales(Financial Services)
Responsibilities:
 Oversawthe formulationanddevelopmentof changeswithinthe systemresultingincustomerwarranties
transitioning from hire purchase to operating as a pay-as-you-go business model
 Evaluatednewpersonalfinance regulationswhichhadbeenintroducedbythe FinancialConductAuthority
(FCA) with the purpose of incorporating these changes in the database system

3. 3
ORACLE DEVELOPER, Mar 2012 - Dec 2012, (Contract),Northamptonshire Police,Force Headquarters,
Northampton
Responsibilities:
 LiaisedandengagedwithCIDteamsandsupportstaffmembersbyholdingworkshopsandinterviewswhich
enabled the specifications for an information centre to be determined and data flows to be analysed
 Assembled a large volume of data from the Crown and Magistrate Courts, Probation Services and Prison
Release Data which had been collected on offenders
 Conceptualisedanddevelopedaninformationcentreprovidingcrucial informationonoffenderswhichwas
utilised by CID in operational decision making
 Conducted detailed analysis of the information centre to test its effectiveness and whether the pre-
determined specifications and requirements had been met
 Contributed towards furthering the professional development of a Junior Business Analyst by mentoring
them on a variety of matters including managing stakeholders and conducting business analysis
ORACLE DEVELOPER, Sep 2011 - Feb2012, (Contract),Babcock Marine,Plymouth
Responsibilities:
 Oversaw the integration of three databases into one and presided over the upgrading to Oracle 10g for
distribution to Babcock International (Canada) to occur
 Ensured the smooth running of the databases by efficiently identifying and resolving conflicts between
them and ensured that Oracle Forms and Reports were upgraded
ORACLE DEVELOPER, Sep 2010 to Apr2011, (Contract),Northants Police,Force HQ, Northampton
Responsibilities:
 Attendedworkshops withusergroupsto gatherrequirementsforimplementingsystemrecommendations
from The National Policing Improvement Agency (NPIA).
 Developed decision making solutions for the police and the crime prosecution service regarding the
detainment, charging, holding and releasing of suspects.
 Enhanced of the in-house custody software (Oracle forms/reports) in line with user requirements.
PREVIOUS POSITIONS
 Oracle Developer,Sep2010 - May 2011, (Contract),Northamptonshire Police,Northampton
 Oracle Developer,Jun2009 - Aug2010, (Contract),Buy as You View Ltd,SouthWales
 Oracle Developer, Jun 2008 - Apr 2009, (Contract), Santander UK Plc, Milton Keynes
 Migration Configuration Developer, Mar 2008 - May 2008, (Contract), Datasys Limited, Manchester
 Oracle APEX Developer, Jan 2008 - Mar 2008, (Contract), WPPM Property Management, Cardiff
 Oracle Developer, Jun 2007 - Dec 2007, (Contract), Datasys Limited, Manchester
 Oracle Developer, Jan 2006 - Apr 2007, (Contract), Northants Police, Force HQ, Northampton
 Oracle DiscovererReports Developer, May 2005 - Dec 2005, (Contract), HM Prison Service, London
 Oracle Developer, May 2004 - Dec 2004, (Contract), Leeds City Council, Leeds
 Oracle Developer, Nov2000 - Dec 2003, (Permanent), York NHS Hospital, York
 Support Desk Analyst, Dec 1999 - Nov 2000, (Permanent), York NHS Hospital, York