Skills of a tour guide are divided into three distinct areas; interpersonal skills, technical skills and product knowledge. Use this tool to find out how you measure against the skills in each area...

2. Skills of a tour guide

3. Interpersonal Skills

4. Skill Good at it
Working
on it
Need to
work on it
I can listen effectively to guests and show empathy
I’m fully aware of what was promised to guests
I know the behaviors and actions that will impress guests
I can make decisions quickly as situations come up
I can connect with guests on an emotional level
I can inspire confidence in my guests through my demeanor and actions
I know how to tell a good story during tour
I can communicate effectively with guests using my voice, body language, and hand gestures
I’m responsive to guests needs

5. Technical Skills

6. Skill Good at it
Working
on it
Need to
work on it
I can plan properly for my tours
I know a technique or two that I can use to handle angry guests
I can use storytelling to deliver information in an attractive manner
I can use questions and role play techniques to ensure active guests participation
I always start tour on time and finish on time
I can anticipate guests needs during tour and address them before they even arise
I know how to create experiences that exceeds guests expectations
I know how to tailor tours to suit guests interests and needs
I have a set of props and visual aids that I can use during tour
I can use an open and direct approach when communicating with guests
I’m always prepared for worst case scenarios
I can answer guests’ questions promptly and accurately
I always keep guests informed before and during tour
I know how to keep my guests engaged during tour

7. Product Knowledge

8. Skill Good at
it
Working
on it
Need to
work on it
I know my tour itinerary inside out
I have in depth knowledge of all my stops and attractions
I can recommend other nearby attractions and restaurants to guests
I have a good relationship with locals in my route and can call on them to create
some special experiences for my guests
I am savvy of other cultures and understand customs and traditions
I know what makes my tour special
I know what other tours are available in the area
I have additional resources and reference material for interested guests
I know what was promised to guests in all of the marketing material

9. Certified Tour Guide©
Lead amazing tours and generate rave reviews

10. Certified Tour Manager©
Effective marketing and management of your
tour operations

11. Certified Eco Guide©
Learn to interpret wildlife and promote
conservation awareness

12. www.tourguidecentral.org/en