Download to read offline
Skills of a tour guide
- 2. Skills of atour guide
- 3.
- 4. Skill Good atit Working on it Need to work on it I can listen effectively to guests and show empathy I’m fully aware of what was promised to guests I know the behaviors and actions that will impress guests I can make decisions quickly as situations come up I can connect with guests on an emotional level I can inspire confidence in my guests through my demeanor and actions I know how to tell a good story during tour I can communicate effectively with guests using my voice, body language, and hand gestures I’m responsive to guests needs
- 5.
- 6. Skill Good atit Working on it Need to work on it I can plan properly for my tours I know a technique or two that I can use to handle angry guests I can use storytelling to deliver information in an attractive manner I can use questions and role play techniques to ensure active guests participation I always start tour on time and finish on time I can anticipate guests needs during tour and address them before they even arise I know how to create experiences that exceeds guests expectations I know how to tailor tours to suit guests interests and needs I have a set of props and visual aids that I can use during tour I can use an open and direct approach when communicating with guests I’m always prepared for worst case scenarios I can answer guests’ questions promptly and accurately I always keep guests informed before and during tour I know how to keep my guests engaged during tour
- 7.
- 8. Skill Good at it Working onit Need to work on it I know my tour itinerary inside out I have in depth knowledge of all my stops and attractions I can recommend other nearby attractions and restaurants to guests I have a good relationship with locals in my route and can call on them to create some special experiences for my guests I am savvy of other cultures and understand customs and traditions I know what makes my tour special I know what other tours are available in the area I have additional resources and reference material for interested guests I know what was promised to guests in all of the marketing material
- 9. Certified Tour Guide© Leadamazing tours and generate rave reviews
- 10. Certified Tour Manager© Effectivemarketing and management of your tour operations
- 11. Certified Eco Guide© Learnto interpret wildlife and promote conservation awareness
- 12.