At LSA16, MapQuest GM Brian McMahon discussed how the company is bringing back the product and how its internal culture is critical in that effort. For more on this session visit: http://bit.ly/1QE0HZP
BackerKit provides crowdfunding software and services to help creators focus on their work. They were founded after successfully running a six-figure Kickstarter campaign. Their vision is to enable anyone with passion and skills to turn their creations into a living. They build software and services for creators of all types and sizes, with the purpose of creating space for creators to put their ideas into the world. They value building the company together, treating each other with excellence, passion for passion, and willingness to fail and learn.
This document discusses the values of a coffee company focused on passion for coffee, putting heart and soul into every cup, and providing opportunities for employees to develop their talents, progress in their careers, and make a positive impact. The company seeks passionate coffee experts to craft unique experiences for customers and thrive with responsibility and autonomy in their work.
The document discusses the work of "Redefining Concepts", a collective that brings together young creatives in London through various creative arts projects. It aims to be a platform connecting young artists to opportunities in the creative industries. The collective produces visual projects and photoshoots exploring themes from a young creative's perspective. It also supports, encourages, and inspires young creatives to pursue their dreams by helping build their portfolios and experience.
LSA16: Google 10X Thinking - Revolution not EvolutionLocalogy
During this LSA16 presentation, Google’s Ben Wood explains Google’s 10X concept and how it permeates the company’s culture and product development. For more on the session visit: http://bit.ly/1SzMLm9
LSA16: Attribution Revolution - The New Location AnalyticsLocalogy
This LSA16 session explored the state of the art in location analytics and explains why all publishers, platforms and agencies will need to be able to demonstrate offline impact and optimize against real-world actions such as store visits and in-store sales. For more on the session visit: http://bit.ly/1nxuEQL
Retale's Christine Cline discussed with the LSA16 audience how virtual reality (VR) could broadly affect local marketing. For more on the session visit: http://bit.ly/1P0pJhq
LSA16: Facebook, Local Monetization and MeasurementLocalogy
Joseph Devoy's presentation from LSA16 in San Francisco discussed Local Ads monetization and offline measurement for both national and small business advertisers. For more on the session visit: http://bit.ly/1R1JZkh
LSA16: NPS Data - What It Means for You & the MarketLocalogy
The document discusses the SMB Trust Index, which measures how likely small and medium sized businesses are to recommend various brands based on ratings from over 6,000 SMB owners. It is updated quarterly and provides insights into different industries. The index shows that access to customer support is important for websites, while education builds trust for email marketing. Developing trust through social marketing and inbound marketing can reduce costs of customer acquisition compared to traditional outbound methods by encouraging positive word-of-mouth.
BackerKit provides crowdfunding software and services to help creators focus on their work. They were founded after successfully running a six-figure Kickstarter campaign. Their vision is to enable anyone with passion and skills to turn their creations into a living. They build software and services for creators of all types and sizes, with the purpose of creating space for creators to put their ideas into the world. They value building the company together, treating each other with excellence, passion for passion, and willingness to fail and learn.
This document discusses the values of a coffee company focused on passion for coffee, putting heart and soul into every cup, and providing opportunities for employees to develop their talents, progress in their careers, and make a positive impact. The company seeks passionate coffee experts to craft unique experiences for customers and thrive with responsibility and autonomy in their work.
The document discusses the work of "Redefining Concepts", a collective that brings together young creatives in London through various creative arts projects. It aims to be a platform connecting young artists to opportunities in the creative industries. The collective produces visual projects and photoshoots exploring themes from a young creative's perspective. It also supports, encourages, and inspires young creatives to pursue their dreams by helping build their portfolios and experience.
LSA16: Google 10X Thinking - Revolution not EvolutionLocalogy
During this LSA16 presentation, Google’s Ben Wood explains Google’s 10X concept and how it permeates the company’s culture and product development. For more on the session visit: http://bit.ly/1SzMLm9
LSA16: Attribution Revolution - The New Location AnalyticsLocalogy
This LSA16 session explored the state of the art in location analytics and explains why all publishers, platforms and agencies will need to be able to demonstrate offline impact and optimize against real-world actions such as store visits and in-store sales. For more on the session visit: http://bit.ly/1nxuEQL
Retale's Christine Cline discussed with the LSA16 audience how virtual reality (VR) could broadly affect local marketing. For more on the session visit: http://bit.ly/1P0pJhq
LSA16: Facebook, Local Monetization and MeasurementLocalogy
Joseph Devoy's presentation from LSA16 in San Francisco discussed Local Ads monetization and offline measurement for both national and small business advertisers. For more on the session visit: http://bit.ly/1R1JZkh
LSA16: NPS Data - What It Means for You & the MarketLocalogy
The document discusses the SMB Trust Index, which measures how likely small and medium sized businesses are to recommend various brands based on ratings from over 6,000 SMB owners. It is updated quarterly and provides insights into different industries. The index shows that access to customer support is important for websites, while education builds trust for email marketing. Developing trust through social marketing and inbound marketing can reduce costs of customer acquisition compared to traditional outbound methods by encouraging positive word-of-mouth.
LSA16: What does the Data Say about Churn?Localogy
This document discusses churn in the context of Google AdWords accounts. It defines churn as an AdWords account that has been inactive for 6 consecutive months. The document notes that churn is a detractor of growth and that retaining existing customers is important, as it is easier to sell to existing customers than new prospects. It shares that around half of defined churn cases are potentially controllable through partner actions. The document provides best practices for partners around tracking customer contracts, communicating value through reporting, and utilizing Google's predictive churn program and other tools to support retention efforts.
LSA16: How ReachLocal Boosted Retention by 50% in 12 MonthsLocalogy
At LSA16, ReachLocal’s Director of Strategic Client Services talked about how the company has transformed their customer approach and how these changes are impacting the company's bottom line. For more on this session visit: http://bit.ly/1YtsD5F
LSA16: State of the Association & Local Marketing IndustryLocalogy
LSA President Neg Norton gave a look into the Association and the local marketing industry as a whole, sharing some data and insights that are driving the space forward.
LSA16: Constant Contact - Automated Facebook Ad Creation with EmailLocalogy
At LSA16, Douglas Thompson of Constant Contact discussed the company's new Facebook integration that turns emails into Facebook ads and shared some early results. For more on the session visit: http://bit.ly/21Uln8k
LSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBsLocalogy
The document discusses tips for crafting compelling sales offerings for small and medium sized businesses (SMBs) in today's marketplace. It emphasizes the importance of focusing sales pitches on the customer's needs and pain points, showing real results and customer feedback, optimizing listings across directories and platforms, creating compelling content, and having a strong mobile presence as SMB customers are increasingly finding businesses on their smartphones. The overall message is that SMB sales offerings need to address how marketing services can help businesses succeed in today's mobile-focused digital landscape.
9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...Contriber
Listen to the full episode of Unlock People’s Potential with Laura Ries:
https://www.contriber.com/brand-positioning-laura-ries/
Companies often make positioning mistakes such as promoting too many benefits, lacking focus, or changing the focus too frequently and, therefore, losing the position they had in the customer’s mind. This kind of setbacks can be avoided.
Have you ever wondered:
How should a brand build a position for a new product/service?
What to do when you have to compete with a leader in your market?
What is the main purpose advertising should be used for?
How you can use a Visual Hammer and a Battlecry to reinforce your position in a market?
We interviewed a leading brand strategist, Laura Ries, who is also a bestselling author, sought-after speaker, and popular television personality. Guerric de Ternay talked to Laura about brand positioning, marketing strategy, competing with a market leader, using Visual Hammer, and many other interesting marketing topics.
Dig into the presentation to learn from the 11 tips Laura Ries shared with us and start improving your brand’s position today.
Listen to the full episode of Unlock People’s Potential with Laura Ries:
https://www.contriber.com/brand-positioning-laura-ries/ .
LSA15: Solving the SMB Retention ChallengeLocalogy
Retention, also known as solving churn, involves keeping existing customers engaged with a company or its products. The document discusses retention through a few quotes but does not provide much contextual information about the quotes or retention strategies.
Vendasta analyzed customer data from over 275,000 SMBs across 1250+ markets over 5+ years to identify patterns in churn. Various factors were found to influence churn rates, including SMB category, partner type, pricing, and sales model (DIY, DIFM, DIWM). Generally, more specialized vertical partners, lower prices, DIY sales models, and categories where leads have high value saw lower churn. To succeed, companies need scalable platforms providing all sales models at low cost with integrated products and reporting.
Elevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEOReachLocal
What do SMBs in today's digital marketing landscape need to know in order to succeed and grow their business? ReachLocal CEO Sharon Rowlands discusses the core concepts ReachLocal practices in order to elevate digital marketing for local SMBs in this 2014 BIA/Kelsey keynote presentation.
How High Performance B2B Sales Teams Squeeze The Most Out Of Every LeadLeadGenius
Acquiring more leads is one way to build a strong pipeline. Maximizing the potential of each lead is another. High-performance sales teams do both.
In this webinar featuring Ryan Williams, VP of Sales at LeadGenius, Mike Plante, VP of Demand Generation at InsideSales.com, and Max Altschuler, CEO at Sales Hacker
You will learn how to:
-Enrich leads with custom data to decrease your sales cycle
-Prioritize and score leads for better tracking and forecasting
-Identify conversion-increasing data to turn leads into opportunities faster
Speed up your response time
How To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGeniusLeadGenius
Inbound and content marketing takes between 6-9 months to see positive movement. Most companies don't have that type of runway.
When done right, outbound sales are immediate, predictable, consistent.
In this presentation from The @LAUNCH Scale Conference, Prayag Narula, CEO of @LeadGenius, discusses a scalable formula for targeted outbound sales.
The document summarizes churn rates and customer cancellation reasons for a subscription-based company. It finds that 67% of cancellations can potentially be addressed, with the largest reasons being insufficient value proposition, sales/marketing practices, and product confusion. Implementing strategies to reduce churn by 30% could increase revenue by $X million annually. Various projects are outlined to analyze churn drivers and test retention strategies with the goal of optimizing churn rates.
LSA17: Building the Real-World Graph (Unacast)Localogy
The document discusses proximity technology and its growing use cases. It provides statistics showing rapid growth in the number of proximity sensors deployed globally between 2015-2016. The proximity industry is projected to be a $53 billion market by 2021. Proximity is being used across many industry verticals like retail, airports, hotels, and sports stadiums. The document also provides examples of how proximity technology has driven business results for companies in retail, sports stadiums, and smart cities. It introduces Unacast's Real World Graph which integrates online data, location data, and proximity data to reflect the physical world.
LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)Localogy
This document discusses strategies for motivating local media sales teams through incentives and pressure. It suggests using both carrots (rewards and recognition) and sticks (indirect pressure). For carrots, the key is having a compensation plan that clearly rewards desired activities and sales goals. Recognition such as praise and trophies can also boost revenue. For sticks, indirect pressure tactics are preferred over direct pressure, such as starting weekly sales meetings by reviewing revenue results or focusing on underperforming reps. The document closes by asking about successful sales contests used as additional motivators.
LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)Localogy
This document discusses how publishers can help small and medium-sized businesses (SMBs) effectively use Facebook marketing at scale. It recommends a three step approach: 1) Create real value for SMB clients by understanding their needs and audiences. 2) Scale Facebook campaigns using technology to manage hundreds of campaigns efficiently. 3) Never stop innovating by closely tracking changes to Facebook's products and pushing technological limits. The publisher's role is to provide expertise, access to Facebook's latest features, and focus entirely on optimizing the platform for SMB clients.
LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...Localogy
The document discusses developing a market prioritization model to effectively allocate digital marketing resources. It describes collecting various data points on stores like sales, search engine optimization performance, population density, and level of local competition. Stores are then ranked and placed into tiers (high, medium, low priority) based on a composite score of these factors. The model aims to start a dialogue on where to focus efforts to increase returns on investment and drive the highest performance and visibility across all locations.
Having a product is great but do you have a brand that captures consumer imagination and is built for the long-run?
In the startup world, especially, the focus on short-term growth often means that investment in longer-term elements, ie brand, fall by the wayside. Whether a startup or trillion dollar business, you should never stop investing in your brand.
A brand is so much more than a logo or a colour scheme and your values have to mean more than some post-its stuck on a wall. It's everything you do, say, think and create. It's how you hire, retain staff, build culture, provide solutions to problems and acquire customers.
With increasing competition and greater consumer demand for brands to stand for something, to neglect investing in your brand because it seems too hard, time-intensive, costly or simply, unimportant, is a mistake.
Here are some simple steps to help you think about and build greater structure into the brands you're building and the stories you're telling along with examples of brands who nail purpose and some who miss the mark.
In 2011, Allegory – a small marketing firm with a passion for building brands – wanted to buy the URL www.CultureCode.com. It’s where we planned to launch products and services that would help organizations uncover their unique culture by identifying their underlying patterns, strengths and passions. The URL was taken.
Fast forward four years and we launched our system of tools under the name CultureTalk (www.culturetalk.com). Born at the intersection of culture and communications, our #CultureCode speaks both to our big vision of helping individuals and organizations realize their true potential and from the heart of little agency where it all began.
How do some of the best companies in the world bring company values to life for employees? If you have a set of core values, how can you lift them off the page so that the whole business understands and embraces the culture they're part of?
This document discusses the importance of company culture for long term success. It provides examples of companies with great cultures like Netflix, Facebook, and Starbucks. The document then discusses the culture at WineDirect in particular. It states that WineDirect's culture is driven by its vision, mission, values and people. It outlines the values it looks for in employees, including innovation, customer satisfaction, communication, persistence, humility and being remarkable. The document emphasizes that WineDirect wants to inspire enthusiasm in its team and looks for employees who are passionate about the wine industry and dedicated to customers.
LSA16: What does the Data Say about Churn?Localogy
This document discusses churn in the context of Google AdWords accounts. It defines churn as an AdWords account that has been inactive for 6 consecutive months. The document notes that churn is a detractor of growth and that retaining existing customers is important, as it is easier to sell to existing customers than new prospects. It shares that around half of defined churn cases are potentially controllable through partner actions. The document provides best practices for partners around tracking customer contracts, communicating value through reporting, and utilizing Google's predictive churn program and other tools to support retention efforts.
LSA16: How ReachLocal Boosted Retention by 50% in 12 MonthsLocalogy
At LSA16, ReachLocal’s Director of Strategic Client Services talked about how the company has transformed their customer approach and how these changes are impacting the company's bottom line. For more on this session visit: http://bit.ly/1YtsD5F
LSA16: State of the Association & Local Marketing IndustryLocalogy
LSA President Neg Norton gave a look into the Association and the local marketing industry as a whole, sharing some data and insights that are driving the space forward.
LSA16: Constant Contact - Automated Facebook Ad Creation with EmailLocalogy
At LSA16, Douglas Thompson of Constant Contact discussed the company's new Facebook integration that turns emails into Facebook ads and shared some early results. For more on the session visit: http://bit.ly/21Uln8k
LSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBsLocalogy
The document discusses tips for crafting compelling sales offerings for small and medium sized businesses (SMBs) in today's marketplace. It emphasizes the importance of focusing sales pitches on the customer's needs and pain points, showing real results and customer feedback, optimizing listings across directories and platforms, creating compelling content, and having a strong mobile presence as SMB customers are increasingly finding businesses on their smartphones. The overall message is that SMB sales offerings need to address how marketing services can help businesses succeed in today's mobile-focused digital landscape.
9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...Contriber
Listen to the full episode of Unlock People’s Potential with Laura Ries:
https://www.contriber.com/brand-positioning-laura-ries/
Companies often make positioning mistakes such as promoting too many benefits, lacking focus, or changing the focus too frequently and, therefore, losing the position they had in the customer’s mind. This kind of setbacks can be avoided.
Have you ever wondered:
How should a brand build a position for a new product/service?
What to do when you have to compete with a leader in your market?
What is the main purpose advertising should be used for?
How you can use a Visual Hammer and a Battlecry to reinforce your position in a market?
We interviewed a leading brand strategist, Laura Ries, who is also a bestselling author, sought-after speaker, and popular television personality. Guerric de Ternay talked to Laura about brand positioning, marketing strategy, competing with a market leader, using Visual Hammer, and many other interesting marketing topics.
Dig into the presentation to learn from the 11 tips Laura Ries shared with us and start improving your brand’s position today.
Listen to the full episode of Unlock People’s Potential with Laura Ries:
https://www.contriber.com/brand-positioning-laura-ries/ .
LSA15: Solving the SMB Retention ChallengeLocalogy
Retention, also known as solving churn, involves keeping existing customers engaged with a company or its products. The document discusses retention through a few quotes but does not provide much contextual information about the quotes or retention strategies.
Vendasta analyzed customer data from over 275,000 SMBs across 1250+ markets over 5+ years to identify patterns in churn. Various factors were found to influence churn rates, including SMB category, partner type, pricing, and sales model (DIY, DIFM, DIWM). Generally, more specialized vertical partners, lower prices, DIY sales models, and categories where leads have high value saw lower churn. To succeed, companies need scalable platforms providing all sales models at low cost with integrated products and reporting.
Elevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEOReachLocal
What do SMBs in today's digital marketing landscape need to know in order to succeed and grow their business? ReachLocal CEO Sharon Rowlands discusses the core concepts ReachLocal practices in order to elevate digital marketing for local SMBs in this 2014 BIA/Kelsey keynote presentation.
How High Performance B2B Sales Teams Squeeze The Most Out Of Every LeadLeadGenius
Acquiring more leads is one way to build a strong pipeline. Maximizing the potential of each lead is another. High-performance sales teams do both.
In this webinar featuring Ryan Williams, VP of Sales at LeadGenius, Mike Plante, VP of Demand Generation at InsideSales.com, and Max Altschuler, CEO at Sales Hacker
You will learn how to:
-Enrich leads with custom data to decrease your sales cycle
-Prioritize and score leads for better tracking and forecasting
-Identify conversion-increasing data to turn leads into opportunities faster
Speed up your response time
How To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGeniusLeadGenius
Inbound and content marketing takes between 6-9 months to see positive movement. Most companies don't have that type of runway.
When done right, outbound sales are immediate, predictable, consistent.
In this presentation from The @LAUNCH Scale Conference, Prayag Narula, CEO of @LeadGenius, discusses a scalable formula for targeted outbound sales.
The document summarizes churn rates and customer cancellation reasons for a subscription-based company. It finds that 67% of cancellations can potentially be addressed, with the largest reasons being insufficient value proposition, sales/marketing practices, and product confusion. Implementing strategies to reduce churn by 30% could increase revenue by $X million annually. Various projects are outlined to analyze churn drivers and test retention strategies with the goal of optimizing churn rates.
LSA17: Building the Real-World Graph (Unacast)Localogy
The document discusses proximity technology and its growing use cases. It provides statistics showing rapid growth in the number of proximity sensors deployed globally between 2015-2016. The proximity industry is projected to be a $53 billion market by 2021. Proximity is being used across many industry verticals like retail, airports, hotels, and sports stadiums. The document also provides examples of how proximity technology has driven business results for companies in retail, sports stadiums, and smart cities. It introduces Unacast's Real World Graph which integrates online data, location data, and proximity data to reflect the physical world.
LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)Localogy
This document discusses strategies for motivating local media sales teams through incentives and pressure. It suggests using both carrots (rewards and recognition) and sticks (indirect pressure). For carrots, the key is having a compensation plan that clearly rewards desired activities and sales goals. Recognition such as praise and trophies can also boost revenue. For sticks, indirect pressure tactics are preferred over direct pressure, such as starting weekly sales meetings by reviewing revenue results or focusing on underperforming reps. The document closes by asking about successful sales contests used as additional motivators.
LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)Localogy
This document discusses how publishers can help small and medium-sized businesses (SMBs) effectively use Facebook marketing at scale. It recommends a three step approach: 1) Create real value for SMB clients by understanding their needs and audiences. 2) Scale Facebook campaigns using technology to manage hundreds of campaigns efficiently. 3) Never stop innovating by closely tracking changes to Facebook's products and pushing technological limits. The publisher's role is to provide expertise, access to Facebook's latest features, and focus entirely on optimizing the platform for SMB clients.
LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...Localogy
The document discusses developing a market prioritization model to effectively allocate digital marketing resources. It describes collecting various data points on stores like sales, search engine optimization performance, population density, and level of local competition. Stores are then ranked and placed into tiers (high, medium, low priority) based on a composite score of these factors. The model aims to start a dialogue on where to focus efforts to increase returns on investment and drive the highest performance and visibility across all locations.
Having a product is great but do you have a brand that captures consumer imagination and is built for the long-run?
In the startup world, especially, the focus on short-term growth often means that investment in longer-term elements, ie brand, fall by the wayside. Whether a startup or trillion dollar business, you should never stop investing in your brand.
A brand is so much more than a logo or a colour scheme and your values have to mean more than some post-its stuck on a wall. It's everything you do, say, think and create. It's how you hire, retain staff, build culture, provide solutions to problems and acquire customers.
With increasing competition and greater consumer demand for brands to stand for something, to neglect investing in your brand because it seems too hard, time-intensive, costly or simply, unimportant, is a mistake.
Here are some simple steps to help you think about and build greater structure into the brands you're building and the stories you're telling along with examples of brands who nail purpose and some who miss the mark.
In 2011, Allegory – a small marketing firm with a passion for building brands – wanted to buy the URL www.CultureCode.com. It’s where we planned to launch products and services that would help organizations uncover their unique culture by identifying their underlying patterns, strengths and passions. The URL was taken.
Fast forward four years and we launched our system of tools under the name CultureTalk (www.culturetalk.com). Born at the intersection of culture and communications, our #CultureCode speaks both to our big vision of helping individuals and organizations realize their true potential and from the heart of little agency where it all began.
How do some of the best companies in the world bring company values to life for employees? If you have a set of core values, how can you lift them off the page so that the whole business understands and embraces the culture they're part of?
This document discusses the importance of company culture for long term success. It provides examples of companies with great cultures like Netflix, Facebook, and Starbucks. The document then discusses the culture at WineDirect in particular. It states that WineDirect's culture is driven by its vision, mission, values and people. It outlines the values it looks for in employees, including innovation, customer satisfaction, communication, persistence, humility and being remarkable. The document emphasizes that WineDirect wants to inspire enthusiasm in its team and looks for employees who are passionate about the wine industry and dedicated to customers.
The AGENCY Inc - we are an imagination consultancy that specializes in designing brand systems to solve business challenges.
The AGENCY Brand is built on a belief that progressive and incremental states of Joy can transform the world. People can re-connect by sharing empathy and compassion as the common denominator to being human.
As designers we have a responsibility to empower organizations in developing experiences and idea that weave and connect people into communities that joyful, strategic and meaningful.
Our vision in every adventure we embark upon is To Design For Joy. We do this with a mission to use human imagination to inspire communities, people and organizations to become agents for the greater good.
It is our goal for communities or organizations to use our Brand’s framework, methodology and processes to collaborate in designing programs, products, technology, prototypes, services, experiences and curiosity that serves in creating connectivity.
In short, our Brand designs.
We use our powers for good.
What Is Your “Why?”
The document discusses the cultural journey of PAI, a company that underwent a transformation focused on building a strong organizational culture. It describes PAI's initial culture in 2008 as more of a "call center" focused only on business objectives. After experiencing the culture at Zappos, PAI became committed to building a culture-driven "tribe." The document outlines the phases of PAI's cultural development, from establishing initial values and education, to defining a long-term purpose and mission. It discusses lessons learned about the power of a strategic, "all in" commitment to culture. PAI's cultural focus has impacted employee satisfaction, customer satisfaction, financial success, and community impact. The document considers what's next in P
This document appears to be a business plan for "Creative", a company that aims to provide handmade gift items. Some key details:
- Creative will be a partnership between 5 individuals, providing a variety of handmade gifts including boxes, cards, baskets, candles, jewelry, and decorations.
- The vision is to become the first choice for handmade gifts in the target area through customer relationships and continuous improvement.
- Objectives include satisfying customers, providing opportunities for home artisans, and potentially expanding beyond Gujrat, Pakistan.
- The business aims to fulfill customer needs for special occasions through innovative, high-quality handmade products. Strategic goals center on customer satisfaction and
#culturecode
Good Work People explores brilliant brand culture, what it's all about and why it's so important to today's business model. Taking examples from the brand culture giants such as Method, Zappos, Eventbrite, Airbnb and Pixar.
The key take out - don't f*ck it up
As technology and marketing evolve, people are starting to question the role that digital marketing plays in our lives - and the value it adds to real life experience in providing purpose and value.At the intersection of this transformation in digital are the disciplines of Cultural and Experience Marketing. Only by breaking past established ways of thinking can agencies and brands continue to deliver true value, meaning and purpose to clients and customers.In this presentation, we’ll explore the convergence of current trends, new approaches, and how to incorporate it all into your strategic planning to be ahead of the game in the years to come.
Key Takeaways:
1) Understand how the core principles of Cultural and Experience Marketing can guide digital planning.2) Evaluate the fundamental value and purpose that people get from your Brand.3) Identify and understand current gaps in your strategic and tactical marketing approach.4) Apply different types of strategic thinking to content, creative, and campaign planning.5) Be able to identify and become a true Cultural Experience brand.
This document introduces Myooz, an independent branding and marketing agency. It discusses Myooz's approach to solving problems through creativity and technology. The agency aims to strategically position products and services to build meaningful brands.
The document outlines Myooz's principles of passion, embracing challenges, and leaving a mark on culture. It introduces the team and describes Myooz's six-stage approach to projects. Case studies are provided for various clients to demonstrate Myooz's work in areas like interior design, food and beverage, fitness, and furniture. Contact information is also included.
Purpose-driven Business: Leading from Purpose & Core Valuesfmarinescu
A talk about one entrepreneurs rediscovery of his successful business as a social/purpose-driven business, how to lead a company from purpose & core values, and how business can be about making the world better. Lots of domain examples.
This document discusses the brand foundation of Jain Shishya through a series of questions. It establishes that the brand comes from an entrepreneurial background that encourages risk-taking and connecting with young minds. Going forward, it sees opportunities in digital platforms, personalized content, and encouraging artistic expression. The brand's community includes seekers of new experiences who value substance over hype. The vision is to be the preferred platform between creators and audiences in the new digital world by enabling individuality and creative expression. The name proposed is "Sutradaar" which means the thread that connects artists and audiences.
This document provides information about a group project. The group members are Syed Khayam Ahmed, Iram Abbas, and Amna Abid. It then discusses expressing gratitude to those who helped with the project like their teacher Mr. Kashif Raza. It also thanks other faculty members, friends, and parents for their support. The document lists their chief guest Dr. Khizar Hayat and another guest xyz from Punjab Bank. It then discusses topics related to planning, promotion, and marketing.
Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...Sam Parr
Indiegogo is a crowdfunding site with over $50 million in funding. Danae Ringelmann, Indiegogo’s co-founder, has made it her priority to create a culture that’s based on more than free lunches and kombucha kegs. At Hustle Con, Ringelmann will explain how she uses her company’s values to make smart hires, increase employee retention rate, and make her team highly efficient.
Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...Localogy
The document summarizes a webinar presented by The Local Search Association on improving customer engagement and reducing churn for SMB SaaS products. Key points include:
1) While SMB use of cloud-based services is growing, over half still don't use any SaaS and 62% underutilize the software they purchase.
2) Better training, simpler products, and setting proper expectations can improve engagement and utilization.
3) Collecting feedback from partners and customers and closely observing how SMBs complete tasks helps build better products that minimize churn.
4) Proactive communication and support also aid engagement and reduce chances of customers switching to competitors.
LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...Localogy
This document discusses how companies can focus on customer engagement and retention to drive optimal growth. It argues that improving retention is easier than maintaining rapid growth while fixing retention issues. The document provides examples from Hubspot of how focusing on customer success through strategies like sales compensation aligned with lifetime customer value can improve retention metrics like annual revenue retention above 100% and customer retention above 90%. It emphasizes defining and measuring key customer success indicators.
LOCALOGY ENGAGE 19: Turning Customers Into AdvocatesLocalogy
This document discusses strategies for turning customers into advocates by leveraging customer referrals and influencers. It provides examples of initiatives like a customer Facebook group, case studies from promoters, and targeted advertising to advocates. Data shows increasing referral incentives from $250 to $1000 drove more referrals. The presentation emphasizes empowering advocates to talk about the brand while also addressing any detractors.
This document discusses Localogy's efforts to improve their customer onboarding process through a more customer-centered approach. It describes how they conducted customer observations and interviews to better understand small business owners' needs and challenges. They identified key moments in a small business owner's journey and mapped this out to prioritize opportunities to provide support. Localogy piloted a new onboarding process with a few agents that included personalized outreach calls. This resulted in improved customer satisfaction, efficiency and sales. The document concludes by discussing plans to refine, scale and introduce the new onboarding approach more broadly while maintaining its positive impact.
This document discusses how AWeber uses customer profiling to improve their onboarding process. It explains that they gather both active and passive customer data to create personalized profiles. Active data includes information directly from customers, like location and goals. Passive data includes inferred details like online presence and technology used. These profiles allow AWeber to send customized onboarding emails, prioritize high-potential customers for support, and recommend integrations. The profiling approach improved key metrics like engagement and integration activation. Overall, the personalized onboarding helps customers succeed faster with AWeber's email marketing platform.
LOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives SuccessLocalogy
The document discusses research from four waves of surveys of small and medium businesses regarding their adoption of cloud-based services. Three key findings are discussed: 1) SMBs are steadily increasing their use of cloud-based services and cloud software is becoming the default, 2) SMBs see real benefits from moving to the cloud including increased productivity and ability to focus on growth, and 3) despite SMB demand, software developers are failing to fully capitalize on the opportunity to serve SMBs moving to cloud-based solutions.
LOCALOGY ENGAGE 19: Bringing Customer Feedback into Product DevelopmentLocalogy
Aksh Gupta is the founder and CEO of getOccasion.com, an online marketplace that has generated $100 million in gross payment volume and booked over 2.25 million reservations. The company has raised $1.5 million in investor financing and has a team of over 2.5 engineers serving 5,000 businesses across 30 verticals. GetOccasion provides businesses with tools to attract, retain, and re-engage customers including weekly royalty payments and a centralized intelligence report.
LOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer JourneyLocalogy
An organization's ability to rapidly learn and apply that learning is a competitive advantage. AI can help B2B companies better understand customer journeys by removing blind spots in customer data. Topic modeling of social media data can reveal inaccurate assumptions about target audiences and engagement patterns, and identify overlooked opportunities to improve marketing campaigns, content, and product development. Granular audience insights from AI can optimize spending, engage the right customers, and develop trusted relationships at every stage of the customer journey.
BITZ BOOTCAMP DC: Welcome - Why Are You Here? Localogy
This document provides information about an event called "ENGAGE: SaaS/SMB" that is aimed at connecting local entrepreneurs, SaaS and marketing service providers. The event includes sessions on topics like managing reputation, finding customers, managing cash flow and hiring. It encourages attendees to engage in questions and discussions. The organizers want to hear challenges attendees have faced and questions service providers have. The goal is to start conversations and for attendees to network during sessions, breaks and a reception sponsored by event sponsors and exhibitors.
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...Localogy
This document provides 5 key things for winning in marketing: listen to customers through online reviews which impact 93% of purchasing decisions; be real and authentic as 63% of consumers prefer brands they believe are authentic; tell your story as 92% of consumers want brands to tell them a story; be available to respond to customers within 5 minutes as 75% of consumers expect quick responses; and be consistent in your messaging and branding so people are more likely to remember your brand. The overall message is to focus on integrating the customer experience into your marketing strategy through these 5 things in order to succeed.
BITZ BOOTCAMP DC: Smart Service - Winning the Customer ExperienceLocalogy
This document discusses the importance of providing smart, contextual customer service across multiple channels in order to meet evolving customer expectations. It outlines the key aspects of customer service that customers now demand, including being smart/contextual, real-time, accessible wherever the customer is, easy to use, and fast. It then discusses tools and strategies for providing an omnichannel customer experience, such as live chat, social media/messaging, self-service portals, video chat, mobile apps, and artificial intelligence/chatbots. The document emphasizes the value of integrating these channels and technologies to give agents a full view of customer data and provide a seamless experience across any service channel.
BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)Localogy
This document provides an overview of different funding options for small businesses looking to fuel growth. It discusses the pros and cons of traditional bank loans, merchant cash advances, crowdfunding, and business lines of credit. Key points covered include the time-consuming nature of bank loans, high fees but quick funding with merchant cash advances, challenges of running a crowdfunding campaign, and risks of carrying a balance with lines of credit. The document concludes by urging business owners to consider factors like timing, fees, necessary credit limit, and data control when deciding which funding is right for their needs.
Sanchez Williams, the Director of IT Operations at U2Cloud, identifies the five most frequent cybersecurity oversights for cloud services. These include: 1) not having antivirus protection on hosted servers, desktops, and applications; 2) leaving cloud-based firewalls unconfigured or with unnecessary open ports after development; 3) not utilizing two-factor authentication to prevent phishing and password compromises; 4) not properly testing backups which can leave companies vulnerable to ransomware attacks; and 5) failing to sufficiently educate staff who can fall victim to sophisticated phishing attacks.
Customers now expect businesses to engage with them on their terms through personalized interactions based on understanding their needs and expectations. However, most businesses still fall short in delivering this level of personalized customer experience according to a 2018 Salesforce study. FreshLime is a customer data platform that aims to help local service businesses better understand and engage customers for more meaningful interactions.
BITZ BOOTCAMP DC: CRM and Customer InsightsLocalogy
This document discusses the benefits of using a CRM (customer relationship management) system compared to relying only on spreadsheets and email for tracking customers. It notes that CRMs provide an all-encompassing customer view, team communications, analytics and reports, email automation, and sales process automation. It also outlines important factors to consider when choosing a CRM, such as whether it is purpose-built for SMBs, easy to use, has needed features, and offers support. The document cautions that CRM investments can still fail without proper setup, team buy-in, and training. Ultimately, it argues that a CRM standardizes processes to free up time for relationship building.
LSA19: The Location Factor — How Multi-Location Brands Win in SocialLocalogy
This document discusses how Ace Hardware, a hardware store franchise brand, implemented a localized social marketing strategy to better manage their large number of local store locations across social media. The strategy involved claiming and managing local store pages, responding to customer reviews and issues, and educating franchise owners. It helped Ace Hardware gain over 1 million new social media followers, maintain a high customer rating, and see nearly 1 in 4 franchisees participate. The keys to Ace Hardware's success included technology to simplify local management, buy-in from all levels of the organization, and promoting results to franchisees.
LSA19: Amazon — Shifting Purchase Behaviors and the Advertising MixLocalogy
This document discusses Amazon's shifting purchase behaviors and expanding advertising opportunities. It notes that Amazon Prime Now offers quick delivery and Amazon's Whole Foods 365 brand has become the second best-selling private label brand on Amazon. The document also highlights that Amazon comprised 44% of US ecommerce spending in 2017 and discusses Amazon's plans to continue investing in areas like Alexa, drone delivery, and expanding into healthcare. Finally, it summarizes that Amazon needs improvements to better compete in advertising, and clients are grappling with competing against Amazon's low prices, house brands, and growing advertising network.
Wendi Sturgis presented on creating a purpose driven culture at Yext. She discussed how Yext helps companies manage their digital knowledge across channels to better engage customers. Sturgis emphasized that Yext's customer success team aims to be the best in their industry by focusing on responsiveness, advocacy, and achieving high customer satisfaction scores and retention rates. The team engages customers through monthly surveys and showcases successful customer outcomes.
LSA19: The Science Behind Increasing Customer RetentionLocalogy
The document discusses strategies for increasing customer retention rates based on analysis of data from 200,000 small and medium-sized businesses over 3 years. Key findings include: 1) SMBs that purchase more products and services from a channel partner have higher retention rates. 2) Bundling new products with existing offerings increases retention by 49%. 3) Highly engaged SMBs that interact once per day have a 95% retention rate over 3 years, 151% higher than rarely engaged SMBs. Providing marketing services also increases retention significantly. Focusing on specific industry verticals leads to a 34% increase in retention rates compared to generalists.
LSA19: The Role of Organic Content in the Consumer Buying JourneyLocalogy
The document discusses the role of organic content throughout the consumer buying journey, which is no longer linear but involves awareness, consideration, decision, and loyalty stages. It provides examples of content types like blog posts, videos, and social media posts that can engage consumers at each stage, from initially generating awareness to building long-term loyalty. The goal is to turn consumers into customers and then loyal advocates by addressing their needs with high-quality, strategic content.
Unlock the secrets to enhancing your digital presence with our masterclass on mastering online visibility. Learn actionable strategies to boost your brand, optimize your social media, and leverage SEO. Transform your online footprint into a powerful tool for growth and engagement.
Key Takeaways:
1. Effective techniques to increase your brand's visibility across various online platforms.
2. Strategies for optimizing social media profiles and content to maximize reach and engagement.
3. Insights into leveraging SEO best practices to improve search engine rankings and drive organic traffic.
Breaking Silos To Break Bank: Shattering The Divide Between Search And SocialNavah Hopkins
At Mozcon 2024 I shared this deck on bridging the divide between search and social. We began by acknowledging that search-first marketers are used to different rules of engagement than social marketers. We also looked at how both channels treat creative, audiences, bidding/budgeting, and AI. We finished by going through how they can win together including UTM audits, harvesting comments from both to inform creative, and allowing for non-login forums to be part of your marketing strategy.
I themed this deck using Baldur's Gate 3 characters: Gale as Search and Astarion as Social
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...janudm24
Myself Janani Digital marketing consultant located in coimbatore I offer all kinds of digital marketing services for your business requirements such as SEO SMO SMM SMO CAMPAIGNS content writing web design for all your business needs with affordable cost
Digital Marketing Services | Techvolt Software :
Digital Marketing is a latest method of Marketing techniques widely used across the Globe. Digital Marketing is an online marketing technique and methods used for all products and services through Search Engine and Social media advertisements. Previously the marketing techniques were used without using the internet via direct and indirect marketing strategies such as advertising through Telemarketing,Newspapers,Televisions,Posters etc.
List of Services offered in Digital Marketing |Techvolt Software :
Techvolt Software offers best Digital Marketing services for promoting your products and services through online platform on the below methods of Digital marketing
1. Search Engine Optimization (SEO)
2. Search Engine Marketing (SEM)
3. Social Media Optimization (SMO)
4. Social Media Marketing (SMM)
5. Campaigns
Importance | Need of Digital Marketing (Online Promotions) :
1. Quick Promotions through Online
2. Generation of More leads and Business Enquiries via Search Engine and Social Media Platform
3. Latest Technology development vs Business promotions
4. Creation of Social Branding
5. Promotion with less investment
Benefits Digital Marketing Services at Techvolt software :
1. Services offered with Affordable cost
2. Free Content writing
3. Free Dynamic Website design*
4. Best combo offers on website Hosting,design along with digital marketing services
5. Assured Lead Generation through Search Engine and Social Media
6. Online Maintenance Support
Free Website + Digital Marketing Services
Techvolt Software offers Free website design for all customer and clients who is availing the digital marketing services for a minimum period of 6 months.
With Regards
Janani Digital Marketer
Coimbatore,Tamilnadu.
Gokila digital marketing| consultant| Coimbatoredmgokila
Myself Gokila digital marketing consultant located in Coimbatore other various types of digital marketing services such as SEM
SEO SMO SMM CAMPAIGNS content writing web design for all your business needs with affordable cost
Digital Marketing Services | Techvolt Software :
Digital Marketing is a latest method of Marketing techniques widely used across the Globe. Digital Marketing is an online marketing technique and methods used for all products and services through Search Engine and Social media advertisements. Previously the marketing techniques were used without using the internet via direct and indirect marketing strategies such as advertising through Telemarketing,Newspapers,Televisions,Posters etc.
List of Services offered in Digital Marketing |Techvolt Software :
Techvolt Software offers best Digital Marketing services for promoting your products and services through online platform on the below methods of Digital marketing
1. Search Engine Optimization (SEO)
2. Search Engine Marketing (SEM)
3. Social Media Optimization (SMO)
4. Social Media Marketing (SMM)
5. Campaigns
Importance | Need of Digital Marketing (Online Promotions) :
1. Quick Promotions through Online
2. Generation of More leads and Business Enquiries via Search Engine and Social Media Platform
3. Latest Technology development vs Business promotions
4. Creation of Social Branding
5. Promotion with less investment
Benefits Digital Marketing Services at Techvolt software :
1. Services offered with Affordable cost
2. Free Content writing
3. Free Dynamic Website design*
4. Best combo offers on website Hosting,design along with digital marketing services
5. Assured Lead Generation through Search Engine and Social Media
6. Online Maintenance Support
Free Website + Digital Marketing Services
Techvolt Software offers Free website design for all customer and clients who is availing the digital marketing services for a minimum period of 6 months.
With Regards
Gokila digital marketer
Coimbatore
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf1Solutions Pvt. Ltd.
As we move into 2024, the methods for building high-quality backlinks continue to evolve, demanding more sophisticated and strategic approaches. This presentation aims to explore the latest trends and proven strategies for acquiring high-quality backlinks that can elevate your SEO efforts.
Visit:- https://www.1solutions.biz/link-building-packages/
In this humorous and data-heavy Master Class, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
The Strategic Impact of Storytelling in the Age of AI
In the grand tapestry of marketing, where algorithms analyze data and artificial intelligence predicts trends, one essential thread remains constant — the timeless art of storytelling. As we stand on the precipice of a new era driven by AI, join me in unraveling the narrative alchemy that transforms brands from mere entities into captivating tales that resonate across the digital landscape. In this exploration, we will discover how, in the face of advancing technology, the human touch of a well-crafted story becomes not just a marketing tool but the very essence that breathes life into brands and forges lasting connections with our audience.
Capstone Project: Luxury Handloom Saree Brand
As part of my college project, I applied my learning in brand strategy to create a comprehensive project for a luxury handloom saree brand. Key aspects of this project included:
- *Competitor Analysis:* Conducted in-depth competitor analysis to identify market position and differentiation opportunities.
- *Target Audience:* Defined and segmented the target audience to tailor brand messages effectively.
- *Brand Strategy:* Developed a detailed brand strategy to enhance market presence and appeal.
- *Brand Perception:* Analyzed and shaped the brand perception to align with luxury and heritage values.
- *Brand Ladder:* Created a brand ladder to outline the brand's core values, benefits, and attributes.
- *Brand Architecture:* Established a cohesive brand architecture to ensure consistency across all brand touchpoints.
This project helped me gain practical experience in brand strategy, from research and analysis to strategic planning and implementation.
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
Embark on style journeys Indian clothing store denver guide.pptxOmnama Fashions
Finding the perfect "Indian Clothing Store Denver" is essential for those seeking vibrant, authentic, and culturally rich attire in the heart of Colorado. Denver, a city known for its diverse culture and eclectic fashion scene, offers a variety of options for those in search of traditional and contemporary Indian clothing. Whether you're preparing for a wedding, festival, or cultural event, or simply wish to incorporate the elegance and beauty of Indian fashion into your wardrobe, discovering the right store can make all the difference.
Unlock the secrets to creating a standout trade show booth with our comprehensive guide from Blue Atlas Marketing! This presentation is packed with essential tips and innovative strategies to ensure your booth attracts attention, engages visitors, and drives business success. Whether you're a seasoned exhibitor or a first-timer, these expert insights will help you maximize your impact and make a memorable impression in a crowded exhibition hall. Learn how to:
Design an eye-catching and inviting booth
Incorporate interactive elements that engage visitors
Use effective branding and visuals to reinforce your message
Plan your booth layout for maximum traffic flow
Implement technology to enhance the visitor experience
Create memorable experiences that leave a lasting impression
Transform your trade show presence with these proven tactics and ensure your booth stands out from the competition. Download the PDF now and start planning your next successful exhibit!
AI Best Practices for Marketing HUG June 2024Amanda Farrell
During this presentation, the Nextiny marketing team reviews best practices when adopting generative AI into content creation. Join our HUG community to register for more events https://events.hubspot.com/sarasota/
Can you kickstart content marketing when you have a small team or even a team of one? Why yes, you can! Dennis Shiao, founder of marketing agency Attention Retention will detail how to draw insights from subject matter experts (SMEs) and turn them into articles, bylines, blog posts, social media posts and more. He’ll also share tips on content licensing and how to establish a webinar program. Attend this session to learn how to make an impact with content marketing even when you have a small team and limited resources.
Key Takeaways:
- You don't need a large team to start a content marketing program
- A webinar program yields a "one-to-many" approach to content creation
- Use partnerships and licensing to create new content assets
2. 20 years & still pioneering20 Years & Still Pioneering
3. • 17 years in and after lots of
competition, we became slightly
stagnant
• Our culture took a hit
• We over indexed on fun...without a
focus on execution or results
• We stopped innovating
• Only measure of success – ‘are we
beating Google?’
Our culture challenge
4. • We obsessed on developing the right
culture
• We developed a shared vision
• We began competing against
ourselves and focused on making
better products
• We focused on execution, winning and
fun (all three!)
What did we do?
5. Where did we start?
What is culture?
Essential and enduring tenets of an
organization. A small set of guiding
principles by which we will all commit
to interact, upon which to make
decisions and to judge our work.
6. Where did we start?
We worked to define what we wanted
our culture to be and what culture
meant to us.
• - Vision: why we exist
• - Values: what we stand for
• - Practices: how we act
• - People: who we work with
• - Narrative: what are our stories
• - Place: where we exist
12. How did we extend the
culture into the brand?
Questions:
“Why do you work here?”
“Why do you stay?”
‘We want to help people.’
13.
14. We were at a crossroads.
We could fight an uphill battle on features…
15. Or we could carve
out distinction by:
1. Positioning MapQuest as not
another tech company
2. Balancing boldness
and humanity
3. Bringing MapQuest closer to
our consumers’ lives
16. Empower
everyone to
enjoy more
of life
Save the day
Foster
exceptionalism,
fun, and
perseverance
Be daring,
commanding,
and casual
Customer Interaction
& Experience
became the strategic differentiator for MapQuest.
17. @JimmyKazz1968 Tbh I didn’t know
MapQuest was still a thing
@AlanGreenback
@JimmyKazz1968 To be honest we
didn’t know you existed until you
tweeted that
so it looks like we’re even.
@AlanGreenback
@MapQuest
I don’t even remember what it was like to
drive before Google Maps.
@deray
@deray BRUH REMEMBER MAPQUEST?!
PRINTING OUT DIRECTIONS?! SHIT WAS THE
WORST
@THEKIDMERO
@THEKIDMERO
@deray What? No
we’re not crying, we
just have something in
our eyes… it’s fine...
@THEKIDMERO
19. Humble acts of kindness
Little wins and rescues
Voluntary and proactive
Providing assistance and support
Expressing passion and empathy
Everyday heroism
Moments big and small
Day-to-day relevance
For the everyman
Easy to identify with