SlideShare a Scribd company logo
Revitalizing Culture to Revive a Brand
20 years & still pioneering20 Years & Still Pioneering
• 17 years in and after lots of
competition, we became slightly
stagnant
• Our culture took a hit
• We over indexed on fun...without a
focus on execution or results
• We stopped innovating
• Only measure of success – ‘are we
beating Google?’
Our culture challenge
• We obsessed on developing the right
culture
• We developed a shared vision
• We began competing against
ourselves and focused on making
better products
• We focused on execution, winning and
fun (all three!)
What did we do?
Where did we start?
What is culture?
Essential and enduring tenets of an
organization. A small set of guiding
principles by which we will all commit
to interact, upon which to make
decisions and to judge our work.
Where did we start?
We worked to define what we wanted
our culture to be and what culture
meant to us.
• - Vision: why we exist
• - Values: what we stand for
• - Practices: how we act
• - People: who we work with
• - Narrative: what are our stories
• - Place: where we exist
Culture: The MapQuest Code
Shared Vision/Mission/Strategy
Developing better products
Developing better products
Still focused on fun, celebrating the wins
How did we extend the
culture into the brand?
Questions:
“Why do you work here?”
“Why do you stay?”
‘We want to help people.’
We were at a crossroads.
We could fight an uphill battle on features…
Or we could carve
out distinction by:
1. Positioning MapQuest as not
another tech company
2. Balancing boldness
and humanity
3. Bringing MapQuest closer to
our consumers’ lives
Empower
everyone to
enjoy more
of life
Save the day
Foster
exceptionalism,
fun, and
perseverance
Be daring,
commanding,
and casual
Customer Interaction
& Experience
became the strategic differentiator for MapQuest.
@JimmyKazz1968 Tbh I didn’t know
MapQuest was still a thing
@AlanGreenback
@JimmyKazz1968 To be honest we
didn’t know you existed until you
tweeted that
so it looks like we’re even.
@AlanGreenback
@MapQuest
I don’t even remember what it was like to
drive before Google Maps.
@deray
@deray BRUH REMEMBER MAPQUEST?!
PRINTING OUT DIRECTIONS?! SHIT WAS THE
WORST
@THEKIDMERO
@THEKIDMERO
@deray What? No
we’re not crying, we
just have something in
our eyes… it’s fine...
@THEKIDMERO
From
Maps
Information
Directions
Search
To
Discovery
Exploration
Suggestion
Insight
Humble acts of kindness
Little wins and rescues
Voluntary and proactive
Providing assistance and support
Expressing passion and empathy
Everyday heroism
Moments big and small
Day-to-day relevance
For the everyman
Easy to identify with
Questions?

More Related Content

Viewers also liked

LSA16: What does the Data Say about Churn?
LSA16: What does the Data Say about Churn?LSA16: What does the Data Say about Churn?
LSA16: What does the Data Say about Churn?
Localogy
 
LSA16: How ReachLocal Boosted Retention by 50% in 12 Months
LSA16: How ReachLocal Boosted Retention by 50% in 12 MonthsLSA16: How ReachLocal Boosted Retention by 50% in 12 Months
LSA16: How ReachLocal Boosted Retention by 50% in 12 Months
Localogy
 
LSA16: State of the Association & Local Marketing Industry
LSA16: State of the Association & Local Marketing IndustryLSA16: State of the Association & Local Marketing Industry
LSA16: State of the Association & Local Marketing Industry
Localogy
 
LSA16: Constant Contact - Automated Facebook Ad Creation with Email
LSA16: Constant Contact - Automated Facebook Ad Creation with EmailLSA16: Constant Contact - Automated Facebook Ad Creation with Email
LSA16: Constant Contact - Automated Facebook Ad Creation with Email
Localogy
 
LSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBs
LSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBsLSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBs
LSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBs
Localogy
 
9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...
9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...
9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...
Contriber
 
LSA15: Solving the SMB Retention Challenge
LSA15: Solving the SMB Retention ChallengeLSA15: Solving the SMB Retention Challenge
LSA15: Solving the SMB Retention Challenge
Localogy
 
LSA15: Triggers and Causes of SMB Churn
LSA15: Triggers and Causes of SMB ChurnLSA15: Triggers and Causes of SMB Churn
LSA15: Triggers and Causes of SMB Churn
Localogy
 
Elevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEO
Elevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEOElevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEO
Elevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEO
ReachLocal
 
How High Performance B2B Sales Teams Squeeze The Most Out Of Every Lead
How High Performance B2B Sales Teams Squeeze The Most Out Of Every LeadHow High Performance B2B Sales Teams Squeeze The Most Out Of Every Lead
How High Performance B2B Sales Teams Squeeze The Most Out Of Every Lead
LeadGenius
 
How To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGenius
How To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGeniusHow To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGenius
How To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGenius
LeadGenius
 
Churn Analysis
Churn AnalysisChurn Analysis
Churn Analysis
David Cho
 
LSA17: Building the Real-World Graph (Unacast)
LSA17: Building the Real-World Graph (Unacast)LSA17: Building the Real-World Graph (Unacast)
LSA17: Building the Real-World Graph (Unacast)
Localogy
 
LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)
LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)
LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)
Localogy
 
LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)
LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)
LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)
Localogy
 
LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...
LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...
LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...
Localogy
 

Viewers also liked (16)

LSA16: What does the Data Say about Churn?
LSA16: What does the Data Say about Churn?LSA16: What does the Data Say about Churn?
LSA16: What does the Data Say about Churn?
 
LSA16: How ReachLocal Boosted Retention by 50% in 12 Months
LSA16: How ReachLocal Boosted Retention by 50% in 12 MonthsLSA16: How ReachLocal Boosted Retention by 50% in 12 Months
LSA16: How ReachLocal Boosted Retention by 50% in 12 Months
 
LSA16: State of the Association & Local Marketing Industry
LSA16: State of the Association & Local Marketing IndustryLSA16: State of the Association & Local Marketing Industry
LSA16: State of the Association & Local Marketing Industry
 
LSA16: Constant Contact - Automated Facebook Ad Creation with Email
LSA16: Constant Contact - Automated Facebook Ad Creation with EmailLSA16: Constant Contact - Automated Facebook Ad Creation with Email
LSA16: Constant Contact - Automated Facebook Ad Creation with Email
 
LSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBs
LSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBsLSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBs
LSA15: Crafting a Compelling Sales Offering for Today's More Savvy SMBs
 
9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...
9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...
9 Positioning Tips from Marketing Guru Laura Ries That Will All Dramatically ...
 
LSA15: Solving the SMB Retention Challenge
LSA15: Solving the SMB Retention ChallengeLSA15: Solving the SMB Retention Challenge
LSA15: Solving the SMB Retention Challenge
 
LSA15: Triggers and Causes of SMB Churn
LSA15: Triggers and Causes of SMB ChurnLSA15: Triggers and Causes of SMB Churn
LSA15: Triggers and Causes of SMB Churn
 
Elevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEO
Elevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEOElevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEO
Elevating the SMB Digital Marketing Industry, Sharon Rowlands, ReachLocal CEO
 
How High Performance B2B Sales Teams Squeeze The Most Out Of Every Lead
How High Performance B2B Sales Teams Squeeze The Most Out Of Every LeadHow High Performance B2B Sales Teams Squeeze The Most Out Of Every Lead
How High Performance B2B Sales Teams Squeeze The Most Out Of Every Lead
 
How To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGenius
How To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGeniusHow To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGenius
How To Scale Outbound Sales? - LAUNCH Scale - Prayag Narula, CEO, LeadGenius
 
Churn Analysis
Churn AnalysisChurn Analysis
Churn Analysis
 
LSA17: Building the Real-World Graph (Unacast)
LSA17: Building the Real-World Graph (Unacast)LSA17: Building the Real-World Graph (Unacast)
LSA17: Building the Real-World Graph (Unacast)
 
LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)
LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)
LSA17: Carrots and Sticks - The Right Incentives for Local Media Sales (tronc)
 
LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)
LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)
LSA17: How to do Facebook Marketing at Scale (Facebook, GotU)
 
LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...
LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...
LSA17: Developing a Marketing Prioritization Model for Greater Effectiveness ...
 

Similar to LSA16: MapQuest – Revitalizing Culture to Revive a Brand

How to build a brand
How to build a brandHow to build a brand
How to build a brand
Natasha Lytton
 
CultureTalk: Our #CultureCode
CultureTalk: Our #CultureCodeCultureTalk: Our #CultureCode
CultureTalk: Our #CultureCode
CultureTalk
 
Values amplification | Onefish Twofish | 2015
Values amplification | Onefish Twofish | 2015Values amplification | Onefish Twofish | 2015
Values amplification | Onefish Twofish | 2015
OnefishTwofish
 
20090115 On City Branding
20090115 On City Branding20090115 On City Branding
20090115 On City Branding
Mats Björe
 
Prepare for 2016: Culture Blueprint
Prepare for 2016: Culture BlueprintPrepare for 2016: Culture Blueprint
Prepare for 2016: Culture Blueprint
Delivering Happiness
 
The WineDirect Culture
The WineDirect CultureThe WineDirect Culture
The WineDirect Culture
WineDirect
 
About The AGENCY Inc.
About The AGENCY Inc.About The AGENCY Inc.
About The AGENCY Inc.
Nicole Norris
 
Expectation & Experience
Expectation & ExperienceExpectation & Experience
Expectation & Experience
Martin Davidson
 
Izon cultural presentation v3.0 07 may13
Izon cultural presentation v3.0 07 may13Izon cultural presentation v3.0 07 may13
Izon cultural presentation v3.0 07 may13
Scott Cranford
 
55735202 business-plan-on-hand-made-items
55735202 business-plan-on-hand-made-items55735202 business-plan-on-hand-made-items
55735202 business-plan-on-hand-made-items
Tanimun21
 
Brilliant Brand Culture. Don't f*ck it up!
Brilliant Brand Culture. Don't f*ck it up!Brilliant Brand Culture. Don't f*ck it up!
Brilliant Brand Culture. Don't f*ck it up!
Good Work People
 
Where Are The Jetpacks!? Cultural Experience Marketing and The Digital Revolu...
Where Are The Jetpacks!? Cultural Experience Marketing and The Digital Revolu...Where Are The Jetpacks!? Cultural Experience Marketing and The Digital Revolu...
Where Are The Jetpacks!? Cultural Experience Marketing and The Digital Revolu...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Myooz-Company-Profile.pdf
Myooz-Company-Profile.pdfMyooz-Company-Profile.pdf
Myooz-Company-Profile.pdf
ravinatke
 
Brand Strategy 101 - School of the Art Institute
Brand Strategy 101 - School of the Art InstituteBrand Strategy 101 - School of the Art Institute
Brand Strategy 101 - School of the Art Institute
Jennifer Martindale
 
Purpose-driven Business: Leading from Purpose & Core Values
Purpose-driven Business: Leading from Purpose & Core ValuesPurpose-driven Business: Leading from Purpose & Core Values
Purpose-driven Business: Leading from Purpose & Core Values
fmarinescu
 
Jain Shishya Brand Foundation.ppt
Jain Shishya Brand Foundation.pptJain Shishya Brand Foundation.ppt
Jain Shishya Brand Foundation.ppt
ShwethaHC8
 
High Tech High Inspire Week Presentation
High Tech High Inspire Week PresentationHigh Tech High Inspire Week Presentation
High Tech High Inspire Week Presentation
silvrsocial
 
Guru's Marketing Plan
Guru's Marketing PlanGuru's Marketing Plan
Guru's Marketing Plan
hina shah
 
Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...
Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...
Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...
Sam Parr
 
Beyond media suite - Company profile presentation
Beyond media suite - Company profile presentationBeyond media suite - Company profile presentation
Beyond media suite - Company profile presentation
Jaimon Kuriakose
 

Similar to LSA16: MapQuest – Revitalizing Culture to Revive a Brand (20)

How to build a brand
How to build a brandHow to build a brand
How to build a brand
 
CultureTalk: Our #CultureCode
CultureTalk: Our #CultureCodeCultureTalk: Our #CultureCode
CultureTalk: Our #CultureCode
 
Values amplification | Onefish Twofish | 2015
Values amplification | Onefish Twofish | 2015Values amplification | Onefish Twofish | 2015
Values amplification | Onefish Twofish | 2015
 
20090115 On City Branding
20090115 On City Branding20090115 On City Branding
20090115 On City Branding
 
Prepare for 2016: Culture Blueprint
Prepare for 2016: Culture BlueprintPrepare for 2016: Culture Blueprint
Prepare for 2016: Culture Blueprint
 
The WineDirect Culture
The WineDirect CultureThe WineDirect Culture
The WineDirect Culture
 
About The AGENCY Inc.
About The AGENCY Inc.About The AGENCY Inc.
About The AGENCY Inc.
 
Expectation & Experience
Expectation & ExperienceExpectation & Experience
Expectation & Experience
 
Izon cultural presentation v3.0 07 may13
Izon cultural presentation v3.0 07 may13Izon cultural presentation v3.0 07 may13
Izon cultural presentation v3.0 07 may13
 
55735202 business-plan-on-hand-made-items
55735202 business-plan-on-hand-made-items55735202 business-plan-on-hand-made-items
55735202 business-plan-on-hand-made-items
 
Brilliant Brand Culture. Don't f*ck it up!
Brilliant Brand Culture. Don't f*ck it up!Brilliant Brand Culture. Don't f*ck it up!
Brilliant Brand Culture. Don't f*ck it up!
 
Where Are The Jetpacks!? Cultural Experience Marketing and The Digital Revolu...
Where Are The Jetpacks!? Cultural Experience Marketing and The Digital Revolu...Where Are The Jetpacks!? Cultural Experience Marketing and The Digital Revolu...
Where Are The Jetpacks!? Cultural Experience Marketing and The Digital Revolu...
 
Myooz-Company-Profile.pdf
Myooz-Company-Profile.pdfMyooz-Company-Profile.pdf
Myooz-Company-Profile.pdf
 
Brand Strategy 101 - School of the Art Institute
Brand Strategy 101 - School of the Art InstituteBrand Strategy 101 - School of the Art Institute
Brand Strategy 101 - School of the Art Institute
 
Purpose-driven Business: Leading from Purpose & Core Values
Purpose-driven Business: Leading from Purpose & Core ValuesPurpose-driven Business: Leading from Purpose & Core Values
Purpose-driven Business: Leading from Purpose & Core Values
 
Jain Shishya Brand Foundation.ppt
Jain Shishya Brand Foundation.pptJain Shishya Brand Foundation.ppt
Jain Shishya Brand Foundation.ppt
 
High Tech High Inspire Week Presentation
High Tech High Inspire Week PresentationHigh Tech High Inspire Week Presentation
High Tech High Inspire Week Presentation
 
Guru's Marketing Plan
Guru's Marketing PlanGuru's Marketing Plan
Guru's Marketing Plan
 
Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...
Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...
Hustle Con: The Invisible Drivers of Growth: Mission, Culture & Attitude with...
 
Beyond media suite - Company profile presentation
Beyond media suite - Company profile presentationBeyond media suite - Company profile presentation
Beyond media suite - Company profile presentation
 

More from Localogy

Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...
Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...
Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...
Localogy
 
LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...
LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...
LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...
Localogy
 
LOCALOGY ENGAGE 19: Turning Customers Into Advocates
LOCALOGY ENGAGE 19: Turning Customers Into AdvocatesLOCALOGY ENGAGE 19: Turning Customers Into Advocates
LOCALOGY ENGAGE 19: Turning Customers Into Advocates
Localogy
 
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - LegalZoom
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - LegalZoomLOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - LegalZoom
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - LegalZoom
Localogy
 
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeberLOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
Localogy
 
LOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives Success
LOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives SuccessLOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives Success
LOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives Success
Localogy
 
LOCALOGY ENGAGE 19: Bringing Customer Feedback into Product Development
LOCALOGY ENGAGE 19: Bringing Customer Feedback into Product DevelopmentLOCALOGY ENGAGE 19: Bringing Customer Feedback into Product Development
LOCALOGY ENGAGE 19: Bringing Customer Feedback into Product Development
Localogy
 
LOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer Journey
LOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer JourneyLOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer Journey
LOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer Journey
Localogy
 
BITZ BOOTCAMP DC: Welcome - Why Are You Here?
BITZ BOOTCAMP DC: Welcome - Why Are You Here? BITZ BOOTCAMP DC: Welcome - Why Are You Here?
BITZ BOOTCAMP DC: Welcome - Why Are You Here?
Localogy
 
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...
Localogy
 
BITZ BOOTCAMP DC: Smart Service - Winning the Customer Experience
BITZ BOOTCAMP DC: Smart Service - Winning the Customer ExperienceBITZ BOOTCAMP DC: Smart Service - Winning the Customer Experience
BITZ BOOTCAMP DC: Smart Service - Winning the Customer Experience
Localogy
 
BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)
BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)
BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)
Localogy
 
BITZ BOOTCAMP DC: Expo Showcase - U2Cloud
BITZ BOOTCAMP DC: Expo Showcase - U2CloudBITZ BOOTCAMP DC: Expo Showcase - U2Cloud
BITZ BOOTCAMP DC: Expo Showcase - U2Cloud
Localogy
 
BITZ BOOTCAMP DC: Expo Showcase - Freshlime
BITZ BOOTCAMP DC: Expo Showcase - FreshlimeBITZ BOOTCAMP DC: Expo Showcase - Freshlime
BITZ BOOTCAMP DC: Expo Showcase - Freshlime
Localogy
 
BITZ BOOTCAMP DC: CRM and Customer Insights
BITZ BOOTCAMP DC: CRM and Customer InsightsBITZ BOOTCAMP DC: CRM and Customer Insights
BITZ BOOTCAMP DC: CRM and Customer Insights
Localogy
 
LSA19: The Location Factor — How Multi-Location Brands Win in Social
LSA19: The Location Factor — How Multi-Location Brands Win in SocialLSA19: The Location Factor — How Multi-Location Brands Win in Social
LSA19: The Location Factor — How Multi-Location Brands Win in Social
Localogy
 
LSA19: Amazon — Shifting Purchase Behaviors and the Advertising Mix
LSA19: Amazon — Shifting Purchase Behaviors and the Advertising MixLSA19: Amazon — Shifting Purchase Behaviors and the Advertising Mix
LSA19: Amazon — Shifting Purchase Behaviors and the Advertising Mix
Localogy
 
LSA19: Creating a Purpose Driven Culture
LSA19: Creating a Purpose Driven CultureLSA19: Creating a Purpose Driven Culture
LSA19: Creating a Purpose Driven Culture
Localogy
 
LSA19: The Science Behind Increasing Customer Retention
LSA19: The Science Behind Increasing Customer RetentionLSA19: The Science Behind Increasing Customer Retention
LSA19: The Science Behind Increasing Customer Retention
Localogy
 
LSA19: The Role of Organic Content in the Consumer Buying Journey
LSA19: The Role of Organic Content in the Consumer Buying JourneyLSA19: The Role of Organic Content in the Consumer Buying Journey
LSA19: The Role of Organic Content in the Consumer Buying Journey
Localogy
 

More from Localogy (20)

Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...
Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...
Mono Solutions Webinar - The Engagement Challenge: Simple Steps for Improving...
 
LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...
LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...
LOCALOGY ENGAGE 19: The Best Companies and PE Firms are Focused on Engagement...
 
LOCALOGY ENGAGE 19: Turning Customers Into Advocates
LOCALOGY ENGAGE 19: Turning Customers Into AdvocatesLOCALOGY ENGAGE 19: Turning Customers Into Advocates
LOCALOGY ENGAGE 19: Turning Customers Into Advocates
 
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - LegalZoom
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - LegalZoomLOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - LegalZoom
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - LegalZoom
 
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeberLOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
 
LOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives Success
LOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives SuccessLOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives Success
LOCALOGY ENGAGE 19: SMBs and KPIs - Sharing Data that Drives Success
 
LOCALOGY ENGAGE 19: Bringing Customer Feedback into Product Development
LOCALOGY ENGAGE 19: Bringing Customer Feedback into Product DevelopmentLOCALOGY ENGAGE 19: Bringing Customer Feedback into Product Development
LOCALOGY ENGAGE 19: Bringing Customer Feedback into Product Development
 
LOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer Journey
LOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer JourneyLOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer Journey
LOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer Journey
 
BITZ BOOTCAMP DC: Welcome - Why Are You Here?
BITZ BOOTCAMP DC: Welcome - Why Are You Here? BITZ BOOTCAMP DC: Welcome - Why Are You Here?
BITZ BOOTCAMP DC: Welcome - Why Are You Here?
 
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...
 
BITZ BOOTCAMP DC: Smart Service - Winning the Customer Experience
BITZ BOOTCAMP DC: Smart Service - Winning the Customer ExperienceBITZ BOOTCAMP DC: Smart Service - Winning the Customer Experience
BITZ BOOTCAMP DC: Smart Service - Winning the Customer Experience
 
BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)
BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)
BITZ BOOTCAMP DC: Managing Cash Flow/Profits (aka Why You Are in Business)
 
BITZ BOOTCAMP DC: Expo Showcase - U2Cloud
BITZ BOOTCAMP DC: Expo Showcase - U2CloudBITZ BOOTCAMP DC: Expo Showcase - U2Cloud
BITZ BOOTCAMP DC: Expo Showcase - U2Cloud
 
BITZ BOOTCAMP DC: Expo Showcase - Freshlime
BITZ BOOTCAMP DC: Expo Showcase - FreshlimeBITZ BOOTCAMP DC: Expo Showcase - Freshlime
BITZ BOOTCAMP DC: Expo Showcase - Freshlime
 
BITZ BOOTCAMP DC: CRM and Customer Insights
BITZ BOOTCAMP DC: CRM and Customer InsightsBITZ BOOTCAMP DC: CRM and Customer Insights
BITZ BOOTCAMP DC: CRM and Customer Insights
 
LSA19: The Location Factor — How Multi-Location Brands Win in Social
LSA19: The Location Factor — How Multi-Location Brands Win in SocialLSA19: The Location Factor — How Multi-Location Brands Win in Social
LSA19: The Location Factor — How Multi-Location Brands Win in Social
 
LSA19: Amazon — Shifting Purchase Behaviors and the Advertising Mix
LSA19: Amazon — Shifting Purchase Behaviors and the Advertising MixLSA19: Amazon — Shifting Purchase Behaviors and the Advertising Mix
LSA19: Amazon — Shifting Purchase Behaviors and the Advertising Mix
 
LSA19: Creating a Purpose Driven Culture
LSA19: Creating a Purpose Driven CultureLSA19: Creating a Purpose Driven Culture
LSA19: Creating a Purpose Driven Culture
 
LSA19: The Science Behind Increasing Customer Retention
LSA19: The Science Behind Increasing Customer RetentionLSA19: The Science Behind Increasing Customer Retention
LSA19: The Science Behind Increasing Customer Retention
 
LSA19: The Role of Organic Content in the Consumer Buying Journey
LSA19: The Role of Organic Content in the Consumer Buying JourneyLSA19: The Role of Organic Content in the Consumer Buying Journey
LSA19: The Role of Organic Content in the Consumer Buying Journey
 

Recently uploaded

Mastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando AnguloMastering Your Online Visibility - Fernando Angulo
Breaking Silos To Break Bank: Shattering The Divide Between Search And Social
Breaking Silos To Break Bank: Shattering The Divide Between Search And SocialBreaking Silos To Break Bank: Shattering The Divide Between Search And Social
Breaking Silos To Break Bank: Shattering The Divide Between Search And Social
Navah Hopkins
 
How to Maximize Sales Using Social Commerce
How to Maximize Sales Using Social CommerceHow to Maximize Sales Using Social Commerce
How to Maximize Sales Using Social Commerce
Vbout.com
 
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janudm24
 
Gokila digital marketing| consultant| Coimbatore
Gokila digital marketing| consultant| CoimbatoreGokila digital marketing| consultant| Coimbatore
Gokila digital marketing| consultant| Coimbatore
dmgokila
 
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Amsive
 
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdfTop Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
1Solutions Pvt. Ltd.
 
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Assignment 2 Task 1: Digital Marketing Course
Assignment 2 Task 1: Digital Marketing CourseAssignment 2 Task 1: Digital Marketing Course
Assignment 2 Task 1: Digital Marketing Course
klaudiadgmkt
 
Pillar-Based Marketing Master Class - Ryan Brock
Pillar-Based Marketing Master Class - Ryan BrockPillar-Based Marketing Master Class - Ryan Brock
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdfLuxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
KiranRai75
 
PickUp_conversational AI_Capex, Inc._20240611
PickUp_conversational AI_Capex, Inc._20240611PickUp_conversational AI_Capex, Inc._20240611
PickUp_conversational AI_Capex, Inc._20240611
Shuntaro Kogame
 
在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样
在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样
在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样
5ys5mvlp
 
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
Veronika Höller
 
Embark on style journeys Indian clothing store denver guide.pptx
Embark on style journeys Indian clothing store denver guide.pptxEmbark on style journeys Indian clothing store denver guide.pptx
Embark on style journeys Indian clothing store denver guide.pptx
Omnama Fashions
 
How to Make Your Trade Show Booth Stand Out
How to Make Your Trade Show Booth Stand OutHow to Make Your Trade Show Booth Stand Out
How to Make Your Trade Show Booth Stand Out
Blue Atlas Marketing
 
AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024
Amanda Farrell
 
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis ShiaoHow to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 

Recently uploaded (20)

Mastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando AnguloMastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando Angulo
 
Breaking Silos To Break Bank: Shattering The Divide Between Search And Social
Breaking Silos To Break Bank: Shattering The Divide Between Search And SocialBreaking Silos To Break Bank: Shattering The Divide Between Search And Social
Breaking Silos To Break Bank: Shattering The Divide Between Search And Social
 
How to Maximize Sales Using Social Commerce
How to Maximize Sales Using Social CommerceHow to Maximize Sales Using Social Commerce
How to Maximize Sales Using Social Commerce
 
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...
 
Gokila digital marketing| consultant| Coimbatore
Gokila digital marketing| consultant| CoimbatoreGokila digital marketing| consultant| Coimbatore
Gokila digital marketing| consultant| Coimbatore
 
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
 
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdfTop Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf
 
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
 
Assignment 2 Task 1: Digital Marketing Course
Assignment 2 Task 1: Digital Marketing CourseAssignment 2 Task 1: Digital Marketing Course
Assignment 2 Task 1: Digital Marketing Course
 
Pillar-Based Marketing Master Class - Ryan Brock
Pillar-Based Marketing Master Class - Ryan BrockPillar-Based Marketing Master Class - Ryan Brock
Pillar-Based Marketing Master Class - Ryan Brock
 
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer Morilla
 
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdfLuxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
Luxury Hanloom Saree Brand ,Capstone Project_Kiran Bansal.pdf
 
PickUp_conversational AI_Capex, Inc._20240611
PickUp_conversational AI_Capex, Inc._20240611PickUp_conversational AI_Capex, Inc._20240611
PickUp_conversational AI_Capex, Inc._20240611
 
在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样
在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样
在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样
 
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
WTS-Berlin-2024-Veronika-Höller-Innovate-NextGEN-SEO-Merging-AI-Multimedia-an...
 
Amazing and On Point - Ramon Ray, USA TODAY
Amazing and On Point - Ramon Ray, USA TODAYAmazing and On Point - Ramon Ray, USA TODAY
Amazing and On Point - Ramon Ray, USA TODAY
 
Embark on style journeys Indian clothing store denver guide.pptx
Embark on style journeys Indian clothing store denver guide.pptxEmbark on style journeys Indian clothing store denver guide.pptx
Embark on style journeys Indian clothing store denver guide.pptx
 
How to Make Your Trade Show Booth Stand Out
How to Make Your Trade Show Booth Stand OutHow to Make Your Trade Show Booth Stand Out
How to Make Your Trade Show Booth Stand Out
 
AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024
 
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis ShiaoHow to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis Shiao
 

LSA16: MapQuest – Revitalizing Culture to Revive a Brand

  • 1. Revitalizing Culture to Revive a Brand
  • 2. 20 years & still pioneering20 Years & Still Pioneering
  • 3. • 17 years in and after lots of competition, we became slightly stagnant • Our culture took a hit • We over indexed on fun...without a focus on execution or results • We stopped innovating • Only measure of success – ‘are we beating Google?’ Our culture challenge
  • 4. • We obsessed on developing the right culture • We developed a shared vision • We began competing against ourselves and focused on making better products • We focused on execution, winning and fun (all three!) What did we do?
  • 5. Where did we start? What is culture? Essential and enduring tenets of an organization. A small set of guiding principles by which we will all commit to interact, upon which to make decisions and to judge our work.
  • 6. Where did we start? We worked to define what we wanted our culture to be and what culture meant to us. • - Vision: why we exist • - Values: what we stand for • - Practices: how we act • - People: who we work with • - Narrative: what are our stories • - Place: where we exist
  • 11. Still focused on fun, celebrating the wins
  • 12. How did we extend the culture into the brand? Questions: “Why do you work here?” “Why do you stay?” ‘We want to help people.’
  • 13.
  • 14. We were at a crossroads. We could fight an uphill battle on features…
  • 15. Or we could carve out distinction by: 1. Positioning MapQuest as not another tech company 2. Balancing boldness and humanity 3. Bringing MapQuest closer to our consumers’ lives
  • 16. Empower everyone to enjoy more of life Save the day Foster exceptionalism, fun, and perseverance Be daring, commanding, and casual Customer Interaction & Experience became the strategic differentiator for MapQuest.
  • 17. @JimmyKazz1968 Tbh I didn’t know MapQuest was still a thing @AlanGreenback @JimmyKazz1968 To be honest we didn’t know you existed until you tweeted that so it looks like we’re even. @AlanGreenback @MapQuest I don’t even remember what it was like to drive before Google Maps. @deray @deray BRUH REMEMBER MAPQUEST?! PRINTING OUT DIRECTIONS?! SHIT WAS THE WORST @THEKIDMERO @THEKIDMERO @deray What? No we’re not crying, we just have something in our eyes… it’s fine... @THEKIDMERO
  • 19. Humble acts of kindness Little wins and rescues Voluntary and proactive Providing assistance and support Expressing passion and empathy Everyday heroism Moments big and small Day-to-day relevance For the everyman Easy to identify with