Jon Payne is a digital marketing consultant with over 12 years of experience. He has worked with over 80 businesses on their social media marketing. Some goals for social media include increasing brand awareness, improving search engine results, demonstrating thought leadership, and engaging wider audiences. Payne recommends using social media for online PR by connecting with influencers on platforms like Twitter and leveraging their networks. This can help drive traffic, press coverage, and search engine rankings. Tracking metrics like traffic, unique visitors, and social engagement is important for measuring ROI. An integrated online and offline approach including content marketing, social media, email, and SEO works best for sustainability.