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Don’t be socially 
awkward 
Practical tips for becoming a Socially Awesome brand
Hey, that’s me 
10+ years working in digital + social marketing 
Founder + Creative Director, Deelightful Studios 
Vice President, Integrated Strategy @ Brand Networks 
Recovering Corporate Director @ Xerox 
Former Brand Manager @ NA Breweries 
Ad Agency Alum Client Services @ Martino Flynn 
WELCOME! 
#RYPExpo 
@Dee_Huest
NINJA? GURU? 
EXPERT? 
RUN.
THERE IS NO SUCH 
THING AS A 
SILVER BULLET 
(IN SOCIAL MEDIA)
SIX PILLARS OF SOCIAL STRATEGY 
STEP 2 
Identify your target audience 
STEP 1 
Define your objective 
STEP 3 
Choose the right platform(s) 
STEP 5 
Build critical mass with media 
STEP 4 
Create content, conversation, 
& a community 
STEP 6 
Enable measurement & optimization
DEFINE YOUR OBJECTIVE 
Awareness 
Consideration 
Conversion 
Retain
B2B or B2C
no. 
H2H 
Human-to-Human
Purpose 
Awareness & Reach 
PLATFORM + PURPOSE 
✔ 
✔ 
✔ 
✔ 
✔ 
✔ 
Engagement 
✔ 
✔ 
✔ 
✔ 
✔ 
✔ 
Web Traffic 
✔ 
✔ 
✔ 
✔ 
✔ 
✔ 
App Installs 
✔ 
✔ 
✔ 
Lead Generation 
✔ 
✔ 
✔ 
✔ 
✔ 
Direct Response 
✔ 
✔ 
Re-targeting 
✔ 
✔ 
✔ 
Loyalty + Retain 
✔ 
✔ 
✔ 
✔ 
✔
BE A 
THUMBSTOPPER
FOLLOW THE 
80 / 20 RULE
Quality 
o v e r 
Quantity
“ The basic idea is that ads 
should be content. They need 
to be essentially just organic 
information that people are 
producing on site. ” 
- Mark Zuckerberg
WHY ADVERTISE VIA SOCIAL? 
ü Develop content and media that work together to create a 
holistic social strategy 
ü Segment your messaging and targeting to optimize your social 
communication strategy 
ü Make media and content changes in real time based on what is 
driving results 
ü Prove that social media can foster sales and relationships 
touchpoints
MEASURING FOR SUCCESS 
Impressions 
Reach 
Engagement 
Are there more opportunities to 
connect with your target 
audience? 
Are more people hearing/ 
seeing your message? 
Are people interacting with your 
brand & content? 
Traffic 
Intelligence 
ROI + Revenue 
How many more people visiting 
online or in-store? 
What are people saying about 
you? And what can you say 
about them? 
Is there a lift in sales or can you 
recognize a cost-savings?
THANK YOU 
I’ll be posting this presentation on SlideShare so follow us 
to get a copy & stay in touch! 
D s tudios

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Practical Tips for Becoming a Socially Awesome Brand

  • 1. Don’t be socially awkward Practical tips for becoming a Socially Awesome brand
  • 2. Hey, that’s me 10+ years working in digital + social marketing Founder + Creative Director, Deelightful Studios Vice President, Integrated Strategy @ Brand Networks Recovering Corporate Director @ Xerox Former Brand Manager @ NA Breweries Ad Agency Alum Client Services @ Martino Flynn WELCOME! #RYPExpo @Dee_Huest
  • 4. THERE IS NO SUCH THING AS A SILVER BULLET (IN SOCIAL MEDIA)
  • 5. SIX PILLARS OF SOCIAL STRATEGY STEP 2 Identify your target audience STEP 1 Define your objective STEP 3 Choose the right platform(s) STEP 5 Build critical mass with media STEP 4 Create content, conversation, & a community STEP 6 Enable measurement & optimization
  • 6. DEFINE YOUR OBJECTIVE Awareness Consideration Conversion Retain
  • 9. Purpose Awareness & Reach PLATFORM + PURPOSE ✔ ✔ ✔ ✔ ✔ ✔ Engagement ✔ ✔ ✔ ✔ ✔ ✔ Web Traffic ✔ ✔ ✔ ✔ ✔ ✔ App Installs ✔ ✔ ✔ Lead Generation ✔ ✔ ✔ ✔ ✔ Direct Response ✔ ✔ Re-targeting ✔ ✔ ✔ Loyalty + Retain ✔ ✔ ✔ ✔ ✔
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  • 13. FOLLOW THE 80 / 20 RULE
  • 14. Quality o v e r Quantity
  • 15. “ The basic idea is that ads should be content. They need to be essentially just organic information that people are producing on site. ” - Mark Zuckerberg
  • 16. WHY ADVERTISE VIA SOCIAL? ü Develop content and media that work together to create a holistic social strategy ü Segment your messaging and targeting to optimize your social communication strategy ü Make media and content changes in real time based on what is driving results ü Prove that social media can foster sales and relationships touchpoints
  • 17. MEASURING FOR SUCCESS Impressions Reach Engagement Are there more opportunities to connect with your target audience? Are more people hearing/ seeing your message? Are people interacting with your brand & content? Traffic Intelligence ROI + Revenue How many more people visiting online or in-store? What are people saying about you? And what can you say about them? Is there a lift in sales or can you recognize a cost-savings?
  • 18. THANK YOU I’ll be posting this presentation on SlideShare so follow us to get a copy & stay in touch! D s tudios