Social loyalty presentation to loyalty lab conference 5 13-10Matt Moog
This document discusses how existing loyalty programs can be combined with social and community efforts to improve both. It suggests motivating customers to share specific types of content with their friends to create valuable "social influencers". Building "social loyalty" through connections between customers and the brand, as well as between customers, can help move loyalty programs from transactional rewards to identifying and nurturing high-value customers.
The document defines digital marketing as marketing using digital technologies like mobile, tablets, and online/social media marketing. It lists common digital marketing tactics like SEO, SEM, content marketing, social media marketing, and pay-per-click advertising. The document also discusses best practices for digital marketing including creating SEO-friendly sites, developing keyword and content strategies, and analyzing metrics. It notes trends in digital behaviors like increased mobile usage and video viewing.
Metrics-driven Demand Generation in an Increasingly Multichannel World.Anametrix
Pelin Thorogood, Anametrix’s CMO and Executive-in-Residence at Cornell’s Johnson Graduate School of Management, will discuss “Metrics-driven Demand Generation in an Increasingly Multichannel World.” She’ll share the most effective tools and tactics to optimize your entire customer cycle from reach, acquisition, and conversion through retention. With these insights, you’ll answer questions like:
How effectively do your marketing efforts achieve your business objectives?
How do you monitor, measure and maximize the effectiveness of each marketing channel and program?
How much is earned media supporting your paid marketing efforts?
How can a metrics-driven demand-gen engine improve lifetime customer value and transform your marketing into a predictable revenue driver?
Kinetic Social was approached by a local optical chain client to
assist in guiding the brand into the social channel. Familiar with only
open web opportunities, the brand was interested in learning about
social opportunities that could increase lifetime ROI. This healthcare
provider campaign followed a direct response model, wherein fans
would set up in-clinic eye exams in specific geographic DMAs.
The document discusses the importance of social media and leveraging social conversations for businesses. Some key points:
- Over 66% of brand touchpoints and 75% of internet users are now through social media and networks.
- Businesses are missing out on important customer conversations happening on social platforms that could promote or damage brands.
- Integrating social listening platforms into CRM systems allows businesses to make social media data actionable, identify influential users, and better engage with customers.
Comprehensive new research into social media usage, views and habits of Canadian consumers and public relations practitioners.
More than 1,500 Canadian social media users were surveyed.
Social Media Valuation: A Point of View and MethodologyLaura Walker
What is the value of your social media efforts? How do you socialize that value with executives? This point of view and methodology offers a simple yet elegant approach to social media valuation.
Social loyalty presentation to loyalty lab conference 5 13-10Matt Moog
This document discusses how existing loyalty programs can be combined with social and community efforts to improve both. It suggests motivating customers to share specific types of content with their friends to create valuable "social influencers". Building "social loyalty" through connections between customers and the brand, as well as between customers, can help move loyalty programs from transactional rewards to identifying and nurturing high-value customers.
The document defines digital marketing as marketing using digital technologies like mobile, tablets, and online/social media marketing. It lists common digital marketing tactics like SEO, SEM, content marketing, social media marketing, and pay-per-click advertising. The document also discusses best practices for digital marketing including creating SEO-friendly sites, developing keyword and content strategies, and analyzing metrics. It notes trends in digital behaviors like increased mobile usage and video viewing.
Metrics-driven Demand Generation in an Increasingly Multichannel World.Anametrix
Pelin Thorogood, Anametrix’s CMO and Executive-in-Residence at Cornell’s Johnson Graduate School of Management, will discuss “Metrics-driven Demand Generation in an Increasingly Multichannel World.” She’ll share the most effective tools and tactics to optimize your entire customer cycle from reach, acquisition, and conversion through retention. With these insights, you’ll answer questions like:
How effectively do your marketing efforts achieve your business objectives?
How do you monitor, measure and maximize the effectiveness of each marketing channel and program?
How much is earned media supporting your paid marketing efforts?
How can a metrics-driven demand-gen engine improve lifetime customer value and transform your marketing into a predictable revenue driver?
Kinetic Social was approached by a local optical chain client to
assist in guiding the brand into the social channel. Familiar with only
open web opportunities, the brand was interested in learning about
social opportunities that could increase lifetime ROI. This healthcare
provider campaign followed a direct response model, wherein fans
would set up in-clinic eye exams in specific geographic DMAs.
The document discusses the importance of social media and leveraging social conversations for businesses. Some key points:
- Over 66% of brand touchpoints and 75% of internet users are now through social media and networks.
- Businesses are missing out on important customer conversations happening on social platforms that could promote or damage brands.
- Integrating social listening platforms into CRM systems allows businesses to make social media data actionable, identify influential users, and better engage with customers.
Comprehensive new research into social media usage, views and habits of Canadian consumers and public relations practitioners.
More than 1,500 Canadian social media users were surveyed.
Social Media Valuation: A Point of View and MethodologyLaura Walker
What is the value of your social media efforts? How do you socialize that value with executives? This point of view and methodology offers a simple yet elegant approach to social media valuation.
Game-based marketing uses game mechanics like points, rewards, and levels to boost user engagement and solve business problems. Gamification can benefit marketing by building large engaged user databases, attracting fans, providing education, enabling recommendations, and creating positive experiences to build brands and loyalty. Well-designed games as marketing tools can psychologically reward players, help shape favorable consumer attitudes, and generate an engaging online environment for brands.
INFOGRAPHIC: Fixing the Cracks: Reinventing Loyalty Programs for the Digital AgeCapgemini
Launching a loyalty program is expensive and it’s complex. In the US alone, companies spend a staggering $2 billion on loyalty programs every year. But does this translate into increased customer engagement? Research suggests the answer is “probably not”. The average household in the US has over 21 loyalty program memberships. But, the household only actively uses 44% of these. More than half of consumers in a 2013 survey admitted they had abandoned at least one loyalty program in the past year. Our own analysis of customer sentiment on social media revealed pronounced dissatisfaction. Almost 90% of social media sentiment on loyalty programs was negative.
We assessed loyalty programs on a number of parameters. These included their central objective, their use of digital channels, and their ability to provide a seamless experience across channels (more detail on the approach is at the end of this paper). We found, in short, that companies have a lot of catching up to do. 97% of loyalty programs rely on transactional rewards, i.e. a customer makes a purchase and takes their points in exchange for gifts, merchandise or cash. The issue is that 77% of those transaction-based programs actually fail in the first two years. According to our research, only 25% of loyalty programs reward customers for some form of engagement. Where loyalty programs are also lacking is advanced personalization: only 11% of loyalty programs offer personalized rewards based on a customer’s purchase history or location data.
This research highlights why organizations need to think beyond points and how they can implement well-designed, engagement-based loyalty programs.
Crimson Hexagon - Social + Analytics: Does Social Media Opinion Matter?FutureM
The document discusses opportunities for advancing social media analytics through greater integration of data sources and a more holistic view of the customer. It notes that social media monitoring platforms currently fail to fully integrate with backend systems, creating gaps. The future involves analyzing data across channels and integrating social data with sales, marketing and customer databases to develop a single view of the customer. Industry partnerships between enterprises, agencies and technology companies could further advance social media analytics.
This webinar will look at the breakdown in engagement between the changing B2B buyer and the marketers who are moving too slowly to respond to their changing behaviors. The presentation will feature side by side analysis of two recent studies which looked at the shifting influences and patterns of B2B buyers and a follow up study to gauge how marketers are changing their strategies and tactics to better-engage with the new behavior.
Digital Brand Marketing Survey Results (infographic)Denise Zimmerman
Digital Brand Marketing Survey Results
Top marketing professionals provide rich insights into their thinking on digital marketing and the current challenges for brands to succeed.
Whurk is an interactive platform that offers users real-time opportunities to earn rewards by helping brands reach new audiences through word-of-mouth marketing. The platform facilitates the sourcing, activation, and measurement of marketing campaigns using brand influencers to engage their peers and provide insights to brands. Whurk modernizes on-campus promotion by employing student "whurkforces" to capture their peers' product experiences through manageable mobile jobs that reward users instantly.
The document discusses the impact of social media on brands and provides statistics. It also outlines challenges and solutions for social media strategies. Key points include:
- Social media positively impacts brands, with 72% of users feeling stronger connections and 74% feeling better served.
- 64% have improved opinions of companies when friends interact on social media.
- Facebook has 500 million users who are highly engaged, with 60% logging on daily and fans 51% more likely to buy brands they follow.
- Common challenges for social media strategies include issues with people, knowledge, culture and budget. Solutions involve hiring internal or external advisors and focusing strategies on goals, marketing and measuring results.
The document discusses the impact of social media on brands and provides statistics. It also outlines challenges and solutions for social media strategies, and emphasizes measuring performance. Key points include:
- Social media positively impacts brands, with 72% of users feeling stronger connections and 74% having more positive images of brands.
- 64% report improved opinions of companies when friends interact on social media and 52% are more likely to follow brands to showcase personalities.
- The document lists common challenges as people, knowledge, culture and budget, and offers internal advisors or external experts as solutions.
- It stresses the importance of setting goals, building strategies, marketing to and converting audiences, and measuring sales, leads and engagement
Referron is an app that aims to improve and scale the referral process by allowing users to easily make referrals within their networks and between contacts. It tracks referrals from initial connection through completion, measures key metrics, and enables businesses to customize the referral process and reward successful referrers. The app addresses limitations with traditional referrals by facilitating effective connections, tracking referral data, and incentivizing users.
The document summarizes the results of market research into the impact of social media on branding. Online surveys found that social media presence affects customer brand perception, with Facebook having a wider reach but Twitter a higher impact. Interviews found that marketers prefer Facebook for branding followed by Twitter. Key findings include that social media is effective for brand activation and visibility, and can be used for brand extension and to enhance aspirational value at low cost compared to traditional advertising.
The Media Engagement Framework helps marketers understand the constraints and measurements in connecting with a social audience. More information at www.ROIofSocialMedia.com
This document discusses social marketing strategies for travel and tourism. It addresses common challenges like leveraging customer data, managing global and local operations, keeping customers engaged, and delivering customized experiences. Specific tactics discussed include using customer data from bookings and loyalty programs to personalize interactions across the customer lifecycle. Case studies show how personalization through data-driven messaging increased revenue and engagement. The value of relevance through personalized communications is highlighted.
In response to strong interest from our readers, DemandGen Report and Genius.com will present a second installment of this live webinar, delving deeper into the findings of a recently released study exploring the purchase patterns of the next generation B2B Buyer.
Sales In The Digital Age for the Builders Association of Greater IndianapolisMediaSauce
The document discusses how social media has shifted who people trust to influence their purchasing decisions. It notes that recommendations from friends are trusted the most at 90%, while other influences like TV, magazines, and billboards are trusted less. The document then provides tips and strategies for businesses to connect with customers online through search engine optimization, social media monitoring and management, and domain name registration and website creation.
Neil Beam, speaking at the 2014 Content Marketing Retreat, Langley, WA
"A Discussion about Word of Mouth Marketing"
This presentation will unlock the mysteries of how to measure the effectiveness of Word of Mouth Marketing, in the context of content and content marketing.
Smarter Commerce for Insurance -- 360-degree marketing infographicLynn Kesterson-Townes
90% of insurers prioritize getting closer to customers, however only 38% have an integrated physical and digital marketing strategy and 34% have a cohesive social media strategy. 360° marketing delivers compelling experiences across all customer touchpoints through customer insight, seamless branding, and personalized marketing, resulting in 15-30% higher returns on investment, 2-5x greater resource efficiency, and 200-400% higher response rates.
The document discusses community management and moderation solutions from Mzinga. It promotes Mzinga's OmniSocial Insure product which provides moderation services to protect brands' reputations across social media platforms. The document outlines questions for clients to consider regarding their social media strategy and how moderation fits within it. It provides an overview of Mzinga's moderation services, including their experienced global team and flexible 24/7 service across all social platforms.
1) The document discusses how linking social media to loyalty programs can boost customer engagement, nurture relationships, and increase ROI. It provides tips on listening to customers, interpreting data to understand them, and acting on insights to improve engagement and build loyalty.
2) Key recommendations include offering rewards for social interactions, recognizing superfans, linking CRM and social data to track engagement, and using insights for segmentation, targeting and personalization.
3) Measuring analytics like engagement and conversions, as well as qualitative insights, can demonstrate the ROI of social loyalty by showing the value of engaged customers versus non-engaged.
A customer is an advocate for you when they refer new leads, endorse you publicly, spread your message, or help you understand the market. Learn more about why advocacy is important and how to activate it within your customer base in this short presentation
Game-based marketing uses game mechanics like points, rewards, and levels to boost user engagement and solve business problems. Gamification can benefit marketing by building large engaged user databases, attracting fans, providing education, enabling recommendations, and creating positive experiences to build brands and loyalty. Well-designed games as marketing tools can psychologically reward players, help shape favorable consumer attitudes, and generate an engaging online environment for brands.
INFOGRAPHIC: Fixing the Cracks: Reinventing Loyalty Programs for the Digital AgeCapgemini
Launching a loyalty program is expensive and it’s complex. In the US alone, companies spend a staggering $2 billion on loyalty programs every year. But does this translate into increased customer engagement? Research suggests the answer is “probably not”. The average household in the US has over 21 loyalty program memberships. But, the household only actively uses 44% of these. More than half of consumers in a 2013 survey admitted they had abandoned at least one loyalty program in the past year. Our own analysis of customer sentiment on social media revealed pronounced dissatisfaction. Almost 90% of social media sentiment on loyalty programs was negative.
We assessed loyalty programs on a number of parameters. These included their central objective, their use of digital channels, and their ability to provide a seamless experience across channels (more detail on the approach is at the end of this paper). We found, in short, that companies have a lot of catching up to do. 97% of loyalty programs rely on transactional rewards, i.e. a customer makes a purchase and takes their points in exchange for gifts, merchandise or cash. The issue is that 77% of those transaction-based programs actually fail in the first two years. According to our research, only 25% of loyalty programs reward customers for some form of engagement. Where loyalty programs are also lacking is advanced personalization: only 11% of loyalty programs offer personalized rewards based on a customer’s purchase history or location data.
This research highlights why organizations need to think beyond points and how they can implement well-designed, engagement-based loyalty programs.
Crimson Hexagon - Social + Analytics: Does Social Media Opinion Matter?FutureM
The document discusses opportunities for advancing social media analytics through greater integration of data sources and a more holistic view of the customer. It notes that social media monitoring platforms currently fail to fully integrate with backend systems, creating gaps. The future involves analyzing data across channels and integrating social data with sales, marketing and customer databases to develop a single view of the customer. Industry partnerships between enterprises, agencies and technology companies could further advance social media analytics.
This webinar will look at the breakdown in engagement between the changing B2B buyer and the marketers who are moving too slowly to respond to their changing behaviors. The presentation will feature side by side analysis of two recent studies which looked at the shifting influences and patterns of B2B buyers and a follow up study to gauge how marketers are changing their strategies and tactics to better-engage with the new behavior.
Digital Brand Marketing Survey Results (infographic)Denise Zimmerman
Digital Brand Marketing Survey Results
Top marketing professionals provide rich insights into their thinking on digital marketing and the current challenges for brands to succeed.
Whurk is an interactive platform that offers users real-time opportunities to earn rewards by helping brands reach new audiences through word-of-mouth marketing. The platform facilitates the sourcing, activation, and measurement of marketing campaigns using brand influencers to engage their peers and provide insights to brands. Whurk modernizes on-campus promotion by employing student "whurkforces" to capture their peers' product experiences through manageable mobile jobs that reward users instantly.
The document discusses the impact of social media on brands and provides statistics. It also outlines challenges and solutions for social media strategies. Key points include:
- Social media positively impacts brands, with 72% of users feeling stronger connections and 74% feeling better served.
- 64% have improved opinions of companies when friends interact on social media.
- Facebook has 500 million users who are highly engaged, with 60% logging on daily and fans 51% more likely to buy brands they follow.
- Common challenges for social media strategies include issues with people, knowledge, culture and budget. Solutions involve hiring internal or external advisors and focusing strategies on goals, marketing and measuring results.
The document discusses the impact of social media on brands and provides statistics. It also outlines challenges and solutions for social media strategies, and emphasizes measuring performance. Key points include:
- Social media positively impacts brands, with 72% of users feeling stronger connections and 74% having more positive images of brands.
- 64% report improved opinions of companies when friends interact on social media and 52% are more likely to follow brands to showcase personalities.
- The document lists common challenges as people, knowledge, culture and budget, and offers internal advisors or external experts as solutions.
- It stresses the importance of setting goals, building strategies, marketing to and converting audiences, and measuring sales, leads and engagement
Referron is an app that aims to improve and scale the referral process by allowing users to easily make referrals within their networks and between contacts. It tracks referrals from initial connection through completion, measures key metrics, and enables businesses to customize the referral process and reward successful referrers. The app addresses limitations with traditional referrals by facilitating effective connections, tracking referral data, and incentivizing users.
The document summarizes the results of market research into the impact of social media on branding. Online surveys found that social media presence affects customer brand perception, with Facebook having a wider reach but Twitter a higher impact. Interviews found that marketers prefer Facebook for branding followed by Twitter. Key findings include that social media is effective for brand activation and visibility, and can be used for brand extension and to enhance aspirational value at low cost compared to traditional advertising.
The Media Engagement Framework helps marketers understand the constraints and measurements in connecting with a social audience. More information at www.ROIofSocialMedia.com
This document discusses social marketing strategies for travel and tourism. It addresses common challenges like leveraging customer data, managing global and local operations, keeping customers engaged, and delivering customized experiences. Specific tactics discussed include using customer data from bookings and loyalty programs to personalize interactions across the customer lifecycle. Case studies show how personalization through data-driven messaging increased revenue and engagement. The value of relevance through personalized communications is highlighted.
In response to strong interest from our readers, DemandGen Report and Genius.com will present a second installment of this live webinar, delving deeper into the findings of a recently released study exploring the purchase patterns of the next generation B2B Buyer.
Sales In The Digital Age for the Builders Association of Greater IndianapolisMediaSauce
The document discusses how social media has shifted who people trust to influence their purchasing decisions. It notes that recommendations from friends are trusted the most at 90%, while other influences like TV, magazines, and billboards are trusted less. The document then provides tips and strategies for businesses to connect with customers online through search engine optimization, social media monitoring and management, and domain name registration and website creation.
Neil Beam, speaking at the 2014 Content Marketing Retreat, Langley, WA
"A Discussion about Word of Mouth Marketing"
This presentation will unlock the mysteries of how to measure the effectiveness of Word of Mouth Marketing, in the context of content and content marketing.
Smarter Commerce for Insurance -- 360-degree marketing infographicLynn Kesterson-Townes
90% of insurers prioritize getting closer to customers, however only 38% have an integrated physical and digital marketing strategy and 34% have a cohesive social media strategy. 360° marketing delivers compelling experiences across all customer touchpoints through customer insight, seamless branding, and personalized marketing, resulting in 15-30% higher returns on investment, 2-5x greater resource efficiency, and 200-400% higher response rates.
The document discusses community management and moderation solutions from Mzinga. It promotes Mzinga's OmniSocial Insure product which provides moderation services to protect brands' reputations across social media platforms. The document outlines questions for clients to consider regarding their social media strategy and how moderation fits within it. It provides an overview of Mzinga's moderation services, including their experienced global team and flexible 24/7 service across all social platforms.
1) The document discusses how linking social media to loyalty programs can boost customer engagement, nurture relationships, and increase ROI. It provides tips on listening to customers, interpreting data to understand them, and acting on insights to improve engagement and build loyalty.
2) Key recommendations include offering rewards for social interactions, recognizing superfans, linking CRM and social data to track engagement, and using insights for segmentation, targeting and personalization.
3) Measuring analytics like engagement and conversions, as well as qualitative insights, can demonstrate the ROI of social loyalty by showing the value of engaged customers versus non-engaged.
A customer is an advocate for you when they refer new leads, endorse you publicly, spread your message, or help you understand the market. Learn more about why advocacy is important and how to activate it within your customer base in this short presentation
2014 Customer Loyalty ASEAN Conference: Loyalty PrimeJim D Griffin
Kunal Mohiuddin presents an elegant three-step approach for building a future-ready loyalty program capability. Kunal has more than fifteen years in design and execution of loyalty programs and solutions. Based in India, he has been the architect of numerous enterprise-scale programs, located in over 85 countries and powering over 65 brands. Lassu (lassuloyalty.com) is the ASEAN distributor and reseller of Loyalty Prime – a complete enterprise-class loyalty platform that offers full CRM and loyalty management, and excellent integration to backend systems, like POS, reservations, and ERP. With the Loyalty Prime platform, marketers can easily segment their customers, and then build engagement using social, mobile, website, email, SMS and marketing campaign automation.
In an 'always on' world where channel-surfing B2B customers demand real-time responses - no matter where they are - what is the optimal role of social media marketing? Roxane Divol, a partner and leader of McKinsey's Marketing & Sales Practice, addressed this question at the ITSMA Marketing Leadership Forum and demystified the emerging role of marketing as a driver of social technologies. She also discussed the tactics and strategies B2B marketers should use to access the touchpoints and datastreams that reinforce the social consumer decision journey. This presentation provides insights into how, when, and where social media influences and uniquely engages customers, as well as current best practices for developing, launching, and demonstrating the financial impact of social media campaigns. More: http://mckinseyonmarketingandsales.com/topics/b-to-b
Engagement is a metric for how consumers interact with ads or what they do as a result. This document discusses refining the definition of engagement to focus more on sales, insights and advocacy. It also discusses creating a value proposition to encourage engagement outside of paid media and directing engagement to drive business metrics. Specifically, it addresses whether increased customer reviews, profiles and survey responses could increase conversion rates and have quantifiable marketing and sales value.
With successful referral marketing programs for
over 500 brands, we have put together this Referral Marketing Best Practices for 2014 guide. The guide provides smart marketers with the framework to launch successful referral marketing programs.
In recent years, the rise of social media platforms has transformed the way we interact, communicate, and consume information. One of the significant shifts in online behavior is the increasing popularity of social media as a shopping outlet. Social media platforms, such as Facebook, Instagram, and Pinterest, have evolved into powerful marketing tools, enabling businesses to showcase their products and services directly to a vast audience.
https://excellenceinnovations.com/2023/06/28/the-use-of-social-media-as-shopping-outlet-will-remain-popular/
Selling in a Social World - TECHconnect Bangalore 2015LinkedIn India
Sales professionals who use social media for selling are 51% more likely to exceed their sales quota and 3 times more likely to exceed their yearly sales quota. A brand's presence on social media introduces them to 81% of potential clients. Implementing a social selling program through LinkedIn Sales Navigator at a company led to 500 million+ USD in influenced deals, 350 million+ USD in won deals, and increases in new deals, CRM contacts, and the social selling index of users. The document provides advice for marketers on defining KPIs, change management, governance, technology enablement, and a structured implementation approach for social selling programs.
This document discusses metrics for measuring social media and new media from 1990 to 2010. It provides examples of metrics used in 1990, 2000, and 2010 as digital communications and online transactions increased. It then discusses four types of applied social media metrics: brand perception metrics, marketing efficiency metrics, revenue growth metrics, and support savings metrics. Specific metrics are provided for each type. The document emphasizes that social media metrics should guide strategy and that qualitative thinking is also important. It outlines five stages of an organization becoming fully engaged with social media, with the fifth stage being a fully engaged enterprise where customer engagement is distributed across the organization and drives business outcomes.
Why do loyal customers matter? Learn about the current issues driving loyalty marketing, why loyalty marketing works, and how to define measurable objectives, where and when to use promotional currency, and sure-fire enrollment tactics.
More CRM and Loyalty Marketing Resources
Loyalty Blog: http://www.customerinsightgroup.com/loyaltyblog/
eBooks: http://www.customerinsightgroup.com/white-papers
Loyalty Workshops: http://www.customerinsightgroup.com/custom-loyalty-workshops
Systematic New Loyalty Program Development: http://www.customerinsightgroup.com/systematic-new-loyalty-program
Pinterest: http://pinterest.com/engagekeepgrow/
Who is Customer Insight Group?
Customer Insight Group, Inc. leads the way in the evolution of how companies engage their customers, positively motivate them and earn their long-term loyalty. Our extensive client work is testimony to our depth of knowledge and ability to apply strategic insight and solutions to a wide variety of business objectives. Our team’s client experience includes: NHFA, Thomasville Furniture, The Maxim Group Carpet Franchise, Ashro, A&P, The Bon Ton, Crate & Barrel, Dick’s Sporting Goods, Edwin Watts Golf, GE Consumer Finance, Monroe and Main, Swiss Colony, Midnight Velvet, MySwingle.com, The Great Indoors, G.H. Bass, Golf Galaxy, Helzberg Diamonds, HSBC, Kohl’s, La-z-boy Furniture Franchise, MCI, Payless ShoeSource, Pier 1 Imports, Petco, Proflowers.com, Regis University, Ruby Tuesday, S&K Menswear, Sierra Trading Post, Stein Mart, Tommy Hilfiger, Ulta, as well as various other leading companies.
This document discusses approaches to measuring the impact of social media marketing. It begins by noting that measurement is a journey and that customers' experiences have changed significantly with the rise of social media. It then outlines five stages of social media integration for organizations, from initial experimentation to a fully engaged enterprise. The document focuses on challenges of linking social media activity to business outcomes. It proposes four approaches to measurement: behavioral, claimed, testable, and data mining. Each approach is described along with examples and limitations. Finally, the document advocates starting measurement efforts and noting that solving complex measurement problems requires an iterative approach.
Top 10 Benefits Of Implementing Social Media Marketing For BusinessHimnshu1
Social media marketing is a vital aspect of any business, irrespective of its size. In the era of internet marketing, there is a good chance for a business to connect with the audience by all means. With so many advantages of social media, companies can make the best use of it and get things done perfectly. Social media marketing can help your business reach out to a broader audience so that your business can get more traffic and engagement. Digitalize today being the best social media marketing company in Delhi can help you do just that. In this blog, you will get a deeper insight into what social media can really do for your business.
Monetize Your Online Presence: A Deep Dive into Affiliate MarketingAttitude Tally Academy
Discover the power of strategic partnerships and learn to navigate the digital landscape with our exclusive "Monetize Your Online Presence" guide. 📈💻 Whether you manage a blog, engage on social media, or run a niche website, unlock the potential for a lucrative venture. 🌟 Enrich your digital journey with our emoji-powered digital marketing course in Yamuna Vihar. 🚀📚 Join now to master the art of affiliate marketing and turn your online influence into a thriving source of income.
Next Generation Marketing Insights: Project LearningScott Walker
Part II: Next Generation Marketing Insights project examples of using Social Media data to create superior actionable Marketing & Consumer insights. Part I reviews our methodology approach.
Personalization strategy that improves acquisition and engagementedynamic
This document discusses the importance of personalization for improving customer acquisition and engagement. It notes that today's customers are always connected and informed, engaging with brands across multiple dynamic and cross-channel journeys. Effective personalization requires having a unified, integrated view of the customer through technologies like data management platforms, marketing automation, analytics and CRM. The key is understanding customers, engaging them across channels with relevant messages, and continuously testing and optimizing experiences. Personalization must move from basic segmentation to true 1:1 personalization to meet evolving customer expectations.
Digital advertising and promotion uses various digital tools to market and promote brands to consumers. These tools include sponsorships, referrals, email marketing, viral marketing, electronic word-of-mouth, and mobile marketing. Sponsorships allow brands to reach mass and targeted audiences without waste by financially supporting events or causes relevant to the brand. Referral marketing encourages customers to promote brands through their trusted networks. Email marketing effectively builds large email lists and sends engaging content to move people to purchase. Viral marketing uses content that users want to share with others to exponentially grow awareness. Mobile marketing provides personalized, location-based promotions through apps, ads, and SMS.
A Bluprint for Investing in Referral Marketinghenry4km
The document discusses referral marketing and the benefits of automating referral marketing processes. Some key points:
- Referral marketing is an important strategy as B2B buyers increasingly rely on peer recommendations before making purchasing decisions. Automating referral marketing can boost ROI by increasing conversions and customer lifetime value.
- Manual referral marketing programs using spreadsheets are less effective than automated systems which can more accurately track referrals, rewards, and results. Automation also prompts ongoing advocate participation.
- When choosing a referral marketing automation platform, it is important to consider the user experience for advocates, prospects, sales teams, and administrators and ensure the solution is easy to use and integrates with existing technology like CRM.
Measuring social media impact across every channelEvgeny Tsarkov
This document discusses measuring the impact of social media marketing. It begins with an agenda that includes frameworks for marketing attribution and how to use Google Tag Manager and Wildfire to track social media impact. Several frameworks for marketing attribution are presented, including top-down and bottom-up approaches. The remainder of the document discusses mapping the customer journey and how social data can provide insights across various stages from awareness to advocacy. Case studies are provided to demonstrate how various companies have measured social media impact.
Steve Paler from Youtube's presentation from The Future of Branded Content, b...Fire Circus
Steve Paler from Youtube's presentation from The Future of Branded Content, brought to you by Fire Circus - conferences and events that fuel your innovation
Paul Gaskell from The Value Engineers' presentation from The Future of Brande...Fire Circus
Paul Gaskell from The Value Engineers' presentation from The Future of Branded Content, brought to you by Fire Circus - conferences and events that fuel your innovation
giffgaff's Emma Jenkins' presentation from The Future of Branded Content, by ...Fire Circus
giffgaff's Emma Jenkins' presentation from The Future of Branded Content, brought to you by Fire Circus - conferences and events that fuel your innovation
Propaganda at The Future of Branded Content conference by Fire CircusFire Circus
The document discusses the changing role of branded entertainment and content. As media becomes decentralized and is in the hands of consumers, brands need to engage with audiences through entertainment. Successful brands will need to provide immersive and interactive experiences for consumers who increasingly share content about entertainment. The document argues that brands should focus on building long-term equity by producing original branded entertainment content, rather than just borrowing equity from other properties.
Russell Buckley at The Future of Branded Content conference by Fire CircusFire Circus
Branded content is becoming an increasingly important marketing strategy as consumers are exposed to more content than ever before. While traditional advertising is losing its effectiveness, branded content that tells stories and provides value to the audience in an entertaining way can build stronger emotional connections with consumers and increase brand awareness. For branded content to be successful, it is important that the content is highly relevant to the target audience and distributed through the channels they frequent most.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceIndexBug
Imagine a world where machines not only perform tasks but also learn, adapt, and make decisions. This is the promise of Artificial Intelligence (AI), a technology that's not just enhancing our lives but revolutionizing entire industries.
Infrastructure Challenges in Scaling RAG with Custom AI modelsZilliz
Building Retrieval-Augmented Generation (RAG) systems with open-source and custom AI models is a complex task. This talk explores the challenges in productionizing RAG systems, including retrieval performance, response synthesis, and evaluation. We’ll discuss how to leverage open-source models like text embeddings, language models, and custom fine-tuned models to enhance RAG performance. Additionally, we’ll cover how BentoML can help orchestrate and scale these AI components efficiently, ensuring seamless deployment and management of RAG systems in the cloud.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
3. Empower consumers to make ads better
People can tell other about good ads
and stop the ads that they don’t like
LoopMe does this by adding simple
feedback, user control and sharing
•
Like, Stop, Dislike, Share
Better results for advertisers
•
More valuable customers,
marketing insight, data for retargeting
Social data and endorsement can be
most valuable part of big data story
Confidential
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5. Gaming study shows the difference
Initial campaign results globally:
•
33,029 installs
•
1,447,635 clicks
•
34,002,810 views
Additional interactions delivered
•
44,854 likes
•
31,184 shares
•
2,672 Opt outs
New customer installs
Endorsement & data for retargeting
Confidential
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6. Strong brands = higher social engagement
40%
Of Ad Clickers
Source LoopMe
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7. UK consumers “like” mobile ads the most
globally
No.1
UK, USA, China
Source LoopMe
Confidential
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8. People trust communities, enthusiasts,
celebrities, experts and friends
Important role for data targeting
Confidential
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9. Summary
Innovating mobile ads with
social endorsement
Consumers can become a
channel of distribution
Easy to advertise with existing
creative
Higher value users, re-targeting
story and data driven content
matching
Confidential
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10. Stephen Upstone
CEO & Founder
t:
Thank You.
+44 7801 953 743
e:
stephen@loopmemedia.com
stephenupstone
@loopmemedia
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