The document discusses changes in higher education over recent years from the perspective of Christine Child, Head of the Student Services Centre at the London School of Economics. It touches on topics like consumerism, private providers, chasing student finance, widening participation, and how these changes have impacted her career path working in roles at various universities. The document raises questions about whether goals have changed and if institutions and those working in higher education need to develop themselves to keep up with an evolving landscape.