1. There is a need for a centralized source of standards, best practices, and resources for public service transformation projects. 2. This could be organized by service type and include checklists, case studies, business cases, and links to related materials. 3. It should allow users to easily find relevant guidance and connect with others working on similar issues. Regular updates would keep the community informed of changes.

1. RESOURCE-SHARING
CENTRAL SEARCH
20th June 2014
These notes are from both the @LocalGovDigital #Hack
group and the @LocalGovCamp group working on
better sharing knowledge and assets relating to public
service transformation

2. I’m a public sector change-maker at the
beginning of a project. I don’t know
where to start, who to emulate or what
best practice looks like. I want to find
answers quickly.
THE NEED

3. •Service managers
•Change managers
•CIOs
•Business analysts
•Members and CEOs (or anyone
interested in positioning organisation for
future)
•Developers - public sector, open data
hackers, private sector
WHO’S NEED?

4. Service Design & Delivery Standards
• Case studies
• Change Manager Checklists
• Business cases
• Surveys
• Service Standards that others are using/ Guides
Data Formatting and Sharing Standards (Schema)
• CSV files. Web interface for creating a schema file based on
simple config with built-in validation.
• APIs, code & examples of use
• Suggested Platforms/ Repositories
Peers/ people
Other Organisations’ Profiles
STUFF NEEDED

5. 1. Tells me who’s doing what
2. Tells me how good is this resource
3. Tells me where resource from
4. Allows private/ authenticated discussion (on products or
standards) free from suppliers?
5. Updates me on changes and additions relative to me
FEATURES NEEDED

6. 1. Create an accessible, definitive source of standards and best practice in
public service delivery.
1. Enable anyone about to embark upon a service design project to find
the guidance and community they need - REEEAAAAALLLLY EASILY
1. Keep all community members updated on the standards, changes and
updates relevant to them with minimal effort on their part, no
unnecessary info and maximum ability to tailor the updates received
1. Collate the public service delivery info for all organisations, so you can
search by organisation, service type, geography, etc
2. Long term vision: include policies, projects and schemes that
organisations do in communities. Enable CSR and 3rd sector entries to
be added to database.
HOW WE MEET NEED

7. 3 Starting Points:
Option 1: Organised by service type or infrastructure type
Checklist on home page.
Links out to related standards, case studies and other resources (business
cases, api…) - closest ESD service directory?
Option 2: Organised by geography (e.g. DCLG locator)
Option 3: Organised by person or organisation
ARCHITECTURE

8. 1. Organised by service type or infrastructure type
2. Checklist on home page for service owner/ designer
3. Links out to related standards, case studies and other resources
(business cases, api, statutory/ definitive standards, standards being
used by particular organisations, guides, etc)
4. Register your interest in topic for updates and ability to rate documents
and raise issues about standards
5. Iterations produced whenever necessary by the standards maintainer.
(In the case of data-sharing, perhaps there’s a LEGSB chair and board?
6. Community of practice can grow around this through a forum, which
discusses issues with the standards. 3rd party authentication/ forum
login
OPTION 1

9. OPTION 2

10. Considerations:
Who owns the platform?
Who rates/ curates the content?
How can it automatically find related content hosted elsewhere (we need
standards for publishing case studies and other assets that sweep
recognises)
Potential later additions: featured service reforms or standards (e.g. the
big wins in terms of savings). I may not know what I want, but I know that
if I go here, I’ll get inspiration.
MORE WORK NEEDED!

11. Too many interpretations of standards
Got to start somewhere – discussions for getting closer to a gold standard
Don’t yet have a well-structured way to get standards/ code, etc uploaded
So much happening, so many case studies, ideas, etc. Need a better way of
flagging these. E.g. great customer service strategies that others are using.
Local govt doesn’t make mistakes :D Need to feel like you’re in trusted
environment to upload valuable resources/ case studies. (Can we
anonymise failure studies?)
Need case studies that have conditions for success for those case studies,
so that we can have positive spin on case studies, but warn peers of
potential downfalls
Not enough incentives for local gov to share their experience (perhaps
there are IP issues around sharing)
Change culture to praise recycling of ideas
@LocalGovCamp DISCUSSION

12. Trusting environment most important. Key question: who’s managing the
community. Needs to feel safe.
QI (Quality improvement) – iterative report that keeps track of quality
Need community managers/ content curation… but who and how many? Need
super connector people/ brokers.
Process like jury service for service quality control (problem of time and resource.
Can we make a business case for this?). Secondment to a central curation team
would help join people up.
Even when you want to share with closed community what you’re planning on
doing, management structures don’t allow you to reach out and tell peers what
you’re planning or put out feelers for it.
Need to argue to change this culture. Need R&D culture of ‘working aloud’. Both
management and practitioners need to change.
@LocalGovCamp DISCUSSION

13. Every organisation having a broker/ ambassador to the central group
Want to aggregate info from different platforms
Why didn’t EDS toolkit work? Because no one uses the same standard
Need case study metadata standard for all organisations. Could we put up an
award for case studies that are structured like this?
Better way of doing things than case studies (boring)? Video better than text?
@LocalGovCamp DISCUSSION