This document provides an overview and summary of settlement programs in Ontario from the perspective of Citizenship and Immigration Canada (CIC). It discusses trends in settlement service usage in Ontario from 2005-2013, including increases in the number of unique clients and services provided. The top needs of newcomers in Ontario are reported to be language training, particularly workplace-specific and skills-focused courses, and assistance with employment, including job search support and access to employment services. Partnerships with organizations and volunteers are highlighted as enabling successful service delivery.

1. CIC Presentation for
OCASI Provincial
Summit: Settlement
Programs in Ontario

2. Presentation Outline
Introduction
• Settlement Priority Setting Cycle
• What We Hope to Achieve From The Summits
• The Four Pillars of Integration
Settlement Services in Ontario
• Settlement Services: Who is using them?
• Trends In Usage And Funding
• Results From Annual Project Performance Report (APPR)
National Perspective
• A Strategic Approach to Settlement Programming
• Looking Forward
• Next Steps
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3. Priority Setting Cycle
• In order to make better informed decisions regarding priorities, CIC is using
both existing and new means of information gathering.
• Summits are a brand new means to consult with established and new
stakeholders; increase our knowledge and understanding of the needs and
challenges in providing settlement services; and inform priority setting for
the future.
• The input you provide during this summit will create part of the evidence
base for our upcoming national Call for Proposals (CFP) priority setting, as
well as future policy development.
• Summits fit within a large, regular 5-year planning cycle associated with the
CFP.
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4. Consultations on
Needs
Engage key
stakeholders to discuss
local, jurisdictional and
national needs and
gaps
Establish national and
regional plans and
priorities (CIC)
National Call for
Proposals (CFP) and
assessment
Evidence Gathering
Collect and analyze
data on landings,
uptake of services and
progress towards
Deliver program and
report on activities,
outputs and outcomes
outcomes
Priority Setting
Implementation Funding Guidance
Ongoing
Ongoing
Year 2 (2014)
Year 2 (2014)
Year 3 (2015)
New Priority-Setting Cycle
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5. The Four Pillars of Integration
CIC has four pillars to Integration, which are the lenses by
which we organize our work:
• Creating a welcoming society;
• Language needs of new immigrants;
• Labour market participation; and
• Other core settlement services.
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6. Ontario at a glance
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• In 2005, the number of permanent residents in Ontario reached a peak of
140,526.
• Preliminary figures for 2013 show a modest increase in the number of
permanent residents (103,550 ), as compared to 2012 (99,150). The 2013
figures represent less than 75% of the 2005 figure.
Permanent Residents by
Category
Number of Permanent
Residents in Ontario
On the funding side…
• Funding is tied to the number of landings in the Province. For 2014-15, the level of federal funding
for settlement services in Ontario is $295.6M.
2012 2013
Number % Number %
Family class 31,970 32.2% 39,180 37.8%
Economic immigrants 49,180 49.6% 47,625 46.0%
Refugees (includes GARs) 12,595 12.7% 12,770 12.3%
Other immigrants 5,400 5.4% 3,975 3.8%
Total 99,150 100.0% 103,550 100.0%
Government-Assisted
Refugees 1,955 N/A 2,190 N/A
2005 140,526
2006 125,891
2007 111,316
2008 110,877
2009 106,860
2010 118,110
2011 99,459
2012 99,150
2013 103,550

7. Trends in the usage of Federal Settlement Services – 2005-06
to 2012-13
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160,000
150,000
140,000
130,000
120,000
110,000
100,000
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Ontario - Summary of Usage of Settlement services
(2005-06 to 2012-13)
Any Services
43.9% Increase
Info & Orientation
103.6% Increase
Language Training
2.3% Increase
Language Assessment
11.2% Increase
2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Number of Unique Clients
• More than150,000 clients used at least one settlement service during 2012-13.
• In 2012-13, the services usage in Ontario was almost 1.5 times the usage in 2005-06.

8. Usage of Settlement Services
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Data for 2013-14
– iCARE is very new and 2013-14 is a transition year. Some iCARE modules were launched at the end of the fiscal
year so it is difficult to get aggregate data for all services by province.
– To preserve the integrity of the data, we are presenting the 2012-13 figures and the 2013-14 iCARE figures that
are complete at this time. Starting in 2014-15, we will be able to present the analysis by province.
Type of services
Usage of Settlement
Services
(outside Quebec, Manitoba and British-Columbia)
Ontario
Unique clients used
at least one
settlement service
205,869
44.6% from economic class
26.1% from the family class
22.0% were refugees
150,564
40.8% from the economic class
29.4% from the family class
21.7% were refugees
Unique clients were
enrolled in language
training
59,388
38.3% from the economic class
34.2% from the family class
23.8% were refugees
43,547
36.3% from the economic class
36.9% from the family class
22.7% were refugees
Unique clients
received
information and
orientation services
147,897
44.3% from the economic class
23.7% from the family class
23.7% were refugees
110,171
40.1% from the economic class
27.6% from the family class
23.1 were refugees
2012-2013
What is available for 2013-14
– In 2013-14, across the country (outside
Quebec and BC) more than 260,000
permanent residents used at least one
settlement service.
Usage of Settlement
Services
Number
of Unique
Clients
Number
of Services
Number of
clients who
used support
services
Needs Assessment and
Referrals 90,405 119,497 30,569
Language Assessement 41,060 41,018 N/A
Language Training 50,275 75,969 N/A
Information and
Orientation Services 124,715 339,009 36,641
Employment-Related
Services - Total Count 11,962 37,671 1,408

9. General Information on Projects as Reported by Service Providers
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• In 2013-14, CIC received 538 annual project performance reports (APPRs), representing 529 contribution
agreements (CAs), from service provider organizations (service providers) across Canada. Of these, 267 APPRs
were held by Ontario service providers.
• Most projects provided multiple components of the settlement program.
In Ontario…
• The language training component was
the most frequently provided one; it was
included in almost 73% of the projects.
• On the other hand, it appears that the
development of settlement plans, as a
project component, was less prevalent
in projects in Ontario. It was included in
approximately 48% of the projects. This
is still more than the national average.
• There was, however, a significant
proportion of projects that included
needs assessment and referrals. This
was almost as important as the
language component.
0% 20% 40% 60% 80%
Needs assessments and referrals
Settlement plans
Pre-arrival plans
Information and orientation
Language training and
assessment
Employment related/labour market
Community connections
Ontario Canada (excl. QC, BC)

10. Partnerships
Over 95% of projects in Ontario were supported
by partnerships.
The most commonly identified project partner
was the community, followed closely by the
municipal government.
Partners’ contributions facilitated project delivery
by:
• Sharing information, knowledge, expertise
and research with service provider staff;
• Supporting mutual client referrals;
• Providing information sessions and
workshops, serving as guest speakers;
• Strengthening the services offered through
collaboration on projects and reducing
duplication across service providers;
• Enabling the provision of itinerant services
by providing space in other locations;
• Supporting the development of clients’
employment skills (connections to
employers, other employment supports).
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0% 25% 50% 75% 100%
Federal government
Provincial government
Municipal government
Private sector
Community
Ontario Canada (excl. QC, BC)
In addition to partners’ contributions, volunteers
supported projects in many ways, for example by:
• Assisting with clients’ language development;
• Helping with program-specific service delivery
or administration needs (e.g., serving as board
members);
• Providing assistance for clients’ learning
needs, such as being teaching assistants,
helping with homework or facilitating study
groups; and
• Forming partnerships in the community.

11. Enabling Factors and Promising Practices
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Service providers in Ontario, as in many other provinces, report overlap between enabling factors and
promising practices. The most common ones include:
• Leveraging partnerships with community organizations, such as employment services,
educational facilities, and multicultural councils.
• Raising awareness about available services among potential partners and clients.
• Providing targeted training opportunities for clients, such as:
o Language skills (e.g., ESL);
o Employment skills (e.g., writing resumes);
o Life skills (e.g., parenting, knowledge of Canadian culture).
• Hiring and retaining well trained multi-lingual staff members, who are typically better able to:
o Serve clients in a culturally sensitive manner; and/or
o Develop more adapted and innovative curricula to correspond to specific learning needs,
identified through needs assessments.
• Delivering holistic and blended services to clients (i.e., one-stop-shop) to correspond to identified
demands.
• Reaching multi barriered populations, such as women, youth and seniors by providing classes
based on these peer groups or through home visits etc.

12. Clients Needs
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• The analysis of the APPR
revealed that newcomers
in Ontario largely have the
same needs and require
the same services as their
counterparts in other
provinces.
• There are, however,
differences in how
frequently certain needs
are reported.
• The table represents the
most frequently identified
needs in the province.
Language
Training
 Workplace specific courses (e.g. Job specific vocabulary)
 Courses that are focused on a specific skill (e.g.
pronunciation)
 A wider range of class offerings (e.g. classes at higher CLB
levels), availability of more classes overall to reduce waitlists
and meet training demand
Employment  Additional assistance with job search
 Access to employment counselling and information about the
Canadian workplace
 Assistance with credentials, qualifications, licensure, and
support finding employment in the same or similar profession
Support services  Transportation assistance
 Affordable child care options
Peer Specific
Activities (Youth)
 Employment services tailored to youth
 Access to extracurricular activities and academic supports
Citizenship
Preparation
 Assistance navigating changes to citizenship regulations
 Access to citizenship preparation classes
Mental and
Medical Health
Needs
 Access to knowledge about the Canadian health system and
culturally sensitive health services
 Access to culturally sensitive mental health supports
Housing  Access to affordable housing options

13. Settlement in Canada
• A Working Vision
– Strategic Approach to Settlement
– Focus on the future
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14. Moving Toward A More Strategic Approach to Settlement
The Past… The Present…
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“Patchwork quilt” approach to
programming
Continuous Intake for proposals
FPT meetings
Academic and Applied Research
Individual Program and Pilot
Evaluations/Review
Comprehensive Cycle of Continuous
Improvement
National CFP 3 year cycle (including NSC and
Summits)
Nationally comparable services with regionally
specific interventions
Review of iCARE data and APPR
Results of Service Provider Surveys
Assessment of national and regional immigration
trends
Multilateral Agreements with
Provinces/Territories
LIPs, RiFs, IECs
Deepened Collaboration with FPT Partners
(Pan-Canadian Helping Immigrants Succeed
Action Plan, Pan Canadian Framework for the
Assessment and Recognition of Foreign
Qualifications, National Settlement Council)

15. Current Priorities
CFP 2012 Objective: To establish comparable services across
Canada and enhance program standards.
• Newcomers have access to direct services:
– Welcome to Canada
– Standardized needs assessments and settlement plans
– Living in Canada Tool
– Portfolio-Based Language Assessment (PBLA) and Tutela.ca
– Job-search workshops, job-bridging programs and mentoring
– Care for Newcomer Children
• The settlement sector and broader community are supported:
– Expansion of LIP model across the country
– Collaboration with settlement sector to explore staff training and engagement
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16. Focus on the Future : Settlement Programming
• Collaborative Approaches: Integrate collaborative and consultative practices into
programming decisions and engage partners and stakeholders early and often in
areas of shared responsibility.
– Employer engagement;
– Community Partnership Planning;
– FPT Language Strategy; and
– FPT Action Plan
• Innovation Agenda: Seeking to create new partnerships within the private and
public sector, leverage new resources for integration and support broader
engagement.
– Social Innovation;
– Use of Technology; and
– Online Community of Practice
• Labour Market Focus in all areas of programming and all segments of the
newcomer population.
– Pre-arrival expansion and enhancement of services
– Foreign Qualification Recognition (FQR)
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17. Next Steps for Summit
• Your engagement at this summit, and your willingness to share your
experience and insight is vital to our understanding of the unique
context of the settlement community in Ontario.
• The results of these next few days will give us a deeper awareness of
the gaps and needs of newcomers, as well as the challenges that you
face in delivering settlement services.
• We will also gain knowledge about opportunities and best practices,
which will inform and influence our priority setting for the national Call
for Proposals (CFP) along with our overall policy development for
settlement and integration.
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