This document provides an overview and summary of settlement programs in Ontario from the perspective of Citizenship and Immigration Canada (CIC). It discusses trends in settlement service usage in Ontario from 2005-2013, including increases in the number of clients accessing different services. Partnerships with community organizations and multilingual staff are identified as enabling factors for service providers. The most common client needs in Ontario relate to specialized language training and additional employment assistance.
A1 language interpretation and translation servicesocasiconference
The document summarizes changes to language interpretation and translation services (LITS) in Ontario's settlement sector. It outlines recommendations from a 2009 LITS study to professionalize services. Key points include: drawing boundaries for interpreter scope within settlement vs. other sectors; adopting national interpretation standards and adding a settlement-specific annex; and requiring interpreters have completed an approved 80-hour training program, plus an additional 8-hour settlement module. Next steps are to develop the module, update standards, amend funding agreements, and inform agencies of changes. Input on impacts is sought.
A1 french seminar presentation mci ernest engocasiconference
The document summarizes a presentation given to OCASI Executive Directors Forum on the future of Francophone immigration in Ontario. It discusses the development of an Ontario immigration strategy informed by expert consultations, targeted consultations with the francophone community, and research on French language settlement services. The research found strengths in family integration and education services but weaknesses in labor market integration, English language training, and service quality and uniformity. The presentation emphasizes the government's increased focus on Francophone immigration and commitment to collaboration to ensure its success.
Disabled Facilities Grant and Other Adaptations: External Review 2018Foundations
Sheila Mackintosh from the University of West England presents some of the key recommendations from the DFG Review at the DFG Champions Roadshows 2018.
This document discusses challenges facing Universal Service Funds (USFs) which aim to ensure telecommunications access. Many USFs struggle to achieve their goals of availability, affordability and accessibility of services. Common challenges include outdated rules preventing broadband funding; unclear objectives; local infrastructure and conditions issues; complex processes; lack of transparency; and insufficient authority over operators. Specific examples from countries illustrate challenges such as rules only allowing fixed lines, skill shortages in rural areas, inter-agency conflicts, and lack of qualified bidders. Over half of surveyed countries did not publicly report on USF finances, raising transparency questions.
The document discusses the impact of the World Bank's Doing Business report rankings on foreign direct investment (FDI) in Kosovo. It finds that while Kosovo has improved its Doing Business ranking from 119th to 75th place from 2010 to 2015 through business reforms, FDI inflows remain the lowest in the region and have declined each year. The document attributes this to issues like corruption, informal economy, slow administration and lack of enforcement rather than the Doing Business ranking alone. It concludes that Kosovo needs a national investment strategy with targeted incentives to attract more private, domestic and foreign investment.
Itab roadshow sa s__pptx presentation finalLeon Drury
The document discusses the NSW Industry Training Advisory Bodies (ITABs), which advise on skill needs, training, and workforce development issues for different industries in NSW. There are 11 NSW ITABs representing various industries. The ITABs provide advice to help develop strategic policy, programs, and research to strengthen the relationship between industry and government. The document also summarizes key aspects of the Smart and Skilled reform for the NSW training system, including the new entitlement for students, targeted priorities, skills list, prices and fees, quality framework, and rules for training providers.
This document introduces a settlement strategy for Sarnia-Lambton to help attract and include newcomers. It acknowledges demographic challenges facing the community as its population ages and declines without enough young people. The strategy was developed through community consultation and aims to make Sarnia-Lambton thriving, prosperous and welcoming to diversity and innovation by addressing barriers newcomers face in social and economic integration. It contains 12 interrelated strategies across priority areas to guide community planning.
A1 language interpretation and translation servicesocasiconference
The document summarizes changes to language interpretation and translation services (LITS) in Ontario's settlement sector. It outlines recommendations from a 2009 LITS study to professionalize services. Key points include: drawing boundaries for interpreter scope within settlement vs. other sectors; adopting national interpretation standards and adding a settlement-specific annex; and requiring interpreters have completed an approved 80-hour training program, plus an additional 8-hour settlement module. Next steps are to develop the module, update standards, amend funding agreements, and inform agencies of changes. Input on impacts is sought.
A1 french seminar presentation mci ernest engocasiconference
The document summarizes a presentation given to OCASI Executive Directors Forum on the future of Francophone immigration in Ontario. It discusses the development of an Ontario immigration strategy informed by expert consultations, targeted consultations with the francophone community, and research on French language settlement services. The research found strengths in family integration and education services but weaknesses in labor market integration, English language training, and service quality and uniformity. The presentation emphasizes the government's increased focus on Francophone immigration and commitment to collaboration to ensure its success.
Disabled Facilities Grant and Other Adaptations: External Review 2018Foundations
Sheila Mackintosh from the University of West England presents some of the key recommendations from the DFG Review at the DFG Champions Roadshows 2018.
This document discusses challenges facing Universal Service Funds (USFs) which aim to ensure telecommunications access. Many USFs struggle to achieve their goals of availability, affordability and accessibility of services. Common challenges include outdated rules preventing broadband funding; unclear objectives; local infrastructure and conditions issues; complex processes; lack of transparency; and insufficient authority over operators. Specific examples from countries illustrate challenges such as rules only allowing fixed lines, skill shortages in rural areas, inter-agency conflicts, and lack of qualified bidders. Over half of surveyed countries did not publicly report on USF finances, raising transparency questions.
The document discusses the impact of the World Bank's Doing Business report rankings on foreign direct investment (FDI) in Kosovo. It finds that while Kosovo has improved its Doing Business ranking from 119th to 75th place from 2010 to 2015 through business reforms, FDI inflows remain the lowest in the region and have declined each year. The document attributes this to issues like corruption, informal economy, slow administration and lack of enforcement rather than the Doing Business ranking alone. It concludes that Kosovo needs a national investment strategy with targeted incentives to attract more private, domestic and foreign investment.
Itab roadshow sa s__pptx presentation finalLeon Drury
The document discusses the NSW Industry Training Advisory Bodies (ITABs), which advise on skill needs, training, and workforce development issues for different industries in NSW. There are 11 NSW ITABs representing various industries. The ITABs provide advice to help develop strategic policy, programs, and research to strengthen the relationship between industry and government. The document also summarizes key aspects of the Smart and Skilled reform for the NSW training system, including the new entitlement for students, targeted priorities, skills list, prices and fees, quality framework, and rules for training providers.
This document introduces a settlement strategy for Sarnia-Lambton to help attract and include newcomers. It acknowledges demographic challenges facing the community as its population ages and declines without enough young people. The strategy was developed through community consultation and aims to make Sarnia-Lambton thriving, prosperous and welcoming to diversity and innovation by addressing barriers newcomers face in social and economic integration. It contains 12 interrelated strategies across priority areas to guide community planning.
The document summarizes a training program for peer leaders at North York Community House. The objectives are to learn about using a peer outreach leader model to build community capacity, engagement, and social change. The program was developed to connect isolated newcomer women to resources through cultural ambassadors. Peer leaders receive training in community outreach, facilitation, settlement support, and leadership. They then conduct outreach in their communities. The program aims to empower participants and increase their skills and employment opportunities.
D6 e6 outcome based measurement from theory to implementation - group activit...ocasiconference
This document describes small group activities to help participants assess a youth program's readiness for outcome-based measurement. The activities focus on a case study of a program called New Possibilities Youth Services that provides leadership and employment skills development for newcomer youth. Participants discuss questions about the clarity of the program's description and theory, the realism of its strategies and intended outcomes, and key elements of a measurement plan for the program, including anticipated challenges in implementation. The goal is to help participants evaluate if a program's design supports outcome-based evaluation and determine appropriate outcome measures and indicators.
You are presenting an information session on Banking in Canada from 2-4pm on June 26th at your organization. The session will cover the history of banking in Canada, the major banks, other financial institutions, credit/debit cards, accessing money, opening accounts, loans, savings, buying a home, and there will be time for Q&A. Childcare for ages 3-6 and snacks are provided, but participants must register by June 25th due to limited space.
Plenary agnes meinhard_immigrant integration and inclusionocasiconference
This document discusses immigrant integration and inclusion in Canada from a complex systems perspective. It examines the many players that work together both formally and informally to help immigrants settle into Canadian society. This includes governments that design settlement programs, and organizations that implement these programs. The research aims to understand how these complex partnerships serve both new immigrants and Canadian society. A model is presented that depicts concentric circles representing different players and jurisdictions that must work together synergistically to help immigrants achieve full citizenship. The research will examine relationships between various players through six related research pods, in order to provide a holistic understanding of how partnerships can be improved to better serve immigrants through the integration process.
The document describes activities for a workshop on developing cultural intelligence to manage differences in multicultural settings. It includes self-reflection exercises to increase awareness of one's own biases and cultural knowledge. Participants share experiences adjusting to life in Canada or another new culture and discuss the emotions involved. Scenarios are used to illustrate challenges that can arise in workplace cultural interactions, and there is a discussion of the need to understand different cultural perspectives. The goal is to help participants recognize that no one has a complete understanding of another culture and to develop skills for navigating multicultural situations.
B3 c3 making partnerships work-session manualocasiconference
The document discusses making partnerships work and provides tools for effective partnership agreements. It outlines types of partnerships, a partnership decision tree, and a template partnership agreement. The template agreement covers the shared goals and objectives of the partnership, the contributions and roles of each partner, management and governance structure, communication protocols, commitment to evaluation, conflict resolution processes, intellectual property agreements, and other key components to formalize the partnership arrangement. The document aims to help organizations effectively establish and manage partnerships.
1. The document provides an overview of conducting needs assessments for settlement services, outlining key aspects like actively listening, asking effective questions, and making appropriate referrals.
2. It emphasizes developing rapport, understanding the client's needs and limitations, and focusing on an outcome that satisfies the client.
3. Examples of effective communication techniques are presented, like reflecting feelings, summarizing to confirm understanding, and closing on a positive note.
B12 process drama terms to know while engaging in various types of process dramaocasiconference
The document defines various techniques used in process drama, including pre-text, tableaux, role on the wall, magnetic imagery, tap and tell, the advice line, writing in role, hot seating, and soundscapes. These techniques are used to engage participants in dramatic play, promote literacy development, give background information on characters/issues, analyze scenes, depict character feelings, evoke emotional responses, provide character feedback, engage characters with other perspectives, write from a character's point of view, discuss issues from a character's perspective, and create environments to stir emotions.
This document provides an overview of a professional development conference session on becoming an effective supervisor. The session goals are to identify principles of inclusive supervision, define the purpose and functions of supervision, and describe the roles and responsibilities of supervisors and supervisees. The agenda includes discussing guidance for supervision practice, the supervisor-supervisee relationship, and competencies for supervisors.
Overseas - Pre Arrival Services (CIIP) - Thomas Hopeocasiconference
This document provides information about the Canadian Immigrant Integration Program (CIIP), a voluntary pre-arrival program that helps skilled immigrants prepare for economic success in Canada. CIIP provides group orientations, personalized action plans, and connections to partners across Canada to give immigrants resources and a support network. Studies show CIIP clients find employment faster, at higher rates, and in their field of work compared to non-CIIP clients. The program aims to give immigrants a realistic understanding of opportunities and challenges in Canada.
The document discusses risk assessment and management for non-profit organizations. It defines risk as anything that threatens an organization's ability to accomplish its mission and preserve its reputation. The document outlines the board's role in overseeing risk management and delegating detailed risk assessment and mitigation tasks to staff. It also lists some major risks non-profits may encounter, such as loss of funding, fraud, natural disasters, and personal injury. Finally, it categorizes risks into financial, operational, and legal/regulatory types.
C6 settlement and emplyment service for disabilities employment resource cent...ocasiconference
This document lists the contact information for various employment and resource centres in Toronto, including their addresses, phone numbers, websites, and key contacts. Some centres provide specialized services for specific communities or disabilities. The centres offer services such as job search assistance, training programs, resume help, and other employment supports.
CIC Moving Forward With Settlement - Darlyn Mentorsettlementatwork
This document discusses expansions to settlement programming in Ontario under the Canada Ontario Immigration Agreement (COIA). It outlines 4 steps to existing programming expansion, including new programming like library partnerships and youth programming. It also discusses implementing changes, a coordinated language assessment system, occupation-specific language training, and welcoming communities initiatives. The document emphasizes stakeholder understanding, open dialogue, and a balanced approach to settlement service delivery.
The document provides an overview of key provisions of the Workforce Innovation and Opportunity Act (WIOA). It discusses WIOA's vision of an integrated, job-driven workforce system and its six broad goals. It outlines the four WIOA titles that fund core workforce programs and the requirements for state and local workforce boards, one-stop centers, youth services, and priorities for serving businesses and jobseekers.
The document summarizes a settlement service planning project in West Downtown Toronto that brought together over 60 organizations. The project aimed to enhance services for newcomers through improved coordination and involvement of service users. It developed principles of client focus, inclusiveness and cultural competence. The resulting strategy called for coordinated access to services, sufficient and appropriate services, and efforts to improve access, responsiveness and education around social inclusion.
The document summarizes a settlement service planning project in West Downtown Toronto that brought together over 60 organizations. The project aimed to enhance services for newcomers through developing a local service plan and coordination model. It involved research, community mapping, and discussions with service providers and stakeholders to identify service needs, gaps, strengths and existing collaborations. The resulting Settlement Service Strategy established goals and principles around employment support, language training, health support, information/referral, social inclusion, and coordination of services through improved partnerships, referrals and information sharing between agencies. Key learnings included the importance of early engagement and developing shared values to guide the planning process.
Ed Modernized Approach A1 C1 D1 Sp Os Englishocasiconference
The document summarizes key aspects of Canada's Modernized Approach Settlement Program, including:
- The program aims to support newcomers' language skills, understanding of Canadian life, employment opportunities, and social networks.
- Newcomers will receive needs assessments and personalized plans. Services include language training, employment help, and establishing community connections.
- Performance will be measured to ensure effective service delivery and comparable outcomes nationwide. The program combines previous authorities into a single coordinated approach.
The document discusses Ontario's developing immigration strategy and the changing landscape of immigration in the province. It notes that Ontario is establishing an expert roundtable and immigration strategy to better align immigration with economic goals and support immigrant integration. Recent federal reforms aim to increase economic immigrants and Ontario has seen a decline in this group. The unemployment rate for immigrants in Ontario is much higher than Canadian-born. Service providers must adapt to demographic trends and improve collaboration to achieve better immigrant outcomes.
The document discusses modernizing Ontario's settlement system to better support immigrants. It outlines shared objectives of maximizing immigration's contribution while ensuring immigrants can utilize their skills. It also emphasizes the need for an integrated, accessible system with flexibility, quality, and a focus on local needs and results. The vision is for a coordinated, client-centered system with defined outcomes, strategic partnerships, and responsive services to help immigrants integrate socially and economically.
The document discusses modernizing Ontario's settlement system to better support immigrants. It outlines shared objectives of maximizing immigration's contribution while ensuring immigrants can utilize their skills. It also emphasizes the need for an integrated, accessible system with flexibility, quality, and a focus on local needs and results. The system should have common performance standards and funding models to deliver innovative, dynamic programming across the province based on defined client needs and outcomes. There are opportunities to design programs around client needs, promote coordination between services, and develop consistent administrative processes.
The document summarizes a training program for peer leaders at North York Community House. The objectives are to learn about using a peer outreach leader model to build community capacity, engagement, and social change. The program was developed to connect isolated newcomer women to resources through cultural ambassadors. Peer leaders receive training in community outreach, facilitation, settlement support, and leadership. They then conduct outreach in their communities. The program aims to empower participants and increase their skills and employment opportunities.
D6 e6 outcome based measurement from theory to implementation - group activit...ocasiconference
This document describes small group activities to help participants assess a youth program's readiness for outcome-based measurement. The activities focus on a case study of a program called New Possibilities Youth Services that provides leadership and employment skills development for newcomer youth. Participants discuss questions about the clarity of the program's description and theory, the realism of its strategies and intended outcomes, and key elements of a measurement plan for the program, including anticipated challenges in implementation. The goal is to help participants evaluate if a program's design supports outcome-based evaluation and determine appropriate outcome measures and indicators.
You are presenting an information session on Banking in Canada from 2-4pm on June 26th at your organization. The session will cover the history of banking in Canada, the major banks, other financial institutions, credit/debit cards, accessing money, opening accounts, loans, savings, buying a home, and there will be time for Q&A. Childcare for ages 3-6 and snacks are provided, but participants must register by June 25th due to limited space.
Plenary agnes meinhard_immigrant integration and inclusionocasiconference
This document discusses immigrant integration and inclusion in Canada from a complex systems perspective. It examines the many players that work together both formally and informally to help immigrants settle into Canadian society. This includes governments that design settlement programs, and organizations that implement these programs. The research aims to understand how these complex partnerships serve both new immigrants and Canadian society. A model is presented that depicts concentric circles representing different players and jurisdictions that must work together synergistically to help immigrants achieve full citizenship. The research will examine relationships between various players through six related research pods, in order to provide a holistic understanding of how partnerships can be improved to better serve immigrants through the integration process.
The document describes activities for a workshop on developing cultural intelligence to manage differences in multicultural settings. It includes self-reflection exercises to increase awareness of one's own biases and cultural knowledge. Participants share experiences adjusting to life in Canada or another new culture and discuss the emotions involved. Scenarios are used to illustrate challenges that can arise in workplace cultural interactions, and there is a discussion of the need to understand different cultural perspectives. The goal is to help participants recognize that no one has a complete understanding of another culture and to develop skills for navigating multicultural situations.
B3 c3 making partnerships work-session manualocasiconference
The document discusses making partnerships work and provides tools for effective partnership agreements. It outlines types of partnerships, a partnership decision tree, and a template partnership agreement. The template agreement covers the shared goals and objectives of the partnership, the contributions and roles of each partner, management and governance structure, communication protocols, commitment to evaluation, conflict resolution processes, intellectual property agreements, and other key components to formalize the partnership arrangement. The document aims to help organizations effectively establish and manage partnerships.
1. The document provides an overview of conducting needs assessments for settlement services, outlining key aspects like actively listening, asking effective questions, and making appropriate referrals.
2. It emphasizes developing rapport, understanding the client's needs and limitations, and focusing on an outcome that satisfies the client.
3. Examples of effective communication techniques are presented, like reflecting feelings, summarizing to confirm understanding, and closing on a positive note.
B12 process drama terms to know while engaging in various types of process dramaocasiconference
The document defines various techniques used in process drama, including pre-text, tableaux, role on the wall, magnetic imagery, tap and tell, the advice line, writing in role, hot seating, and soundscapes. These techniques are used to engage participants in dramatic play, promote literacy development, give background information on characters/issues, analyze scenes, depict character feelings, evoke emotional responses, provide character feedback, engage characters with other perspectives, write from a character's point of view, discuss issues from a character's perspective, and create environments to stir emotions.
This document provides an overview of a professional development conference session on becoming an effective supervisor. The session goals are to identify principles of inclusive supervision, define the purpose and functions of supervision, and describe the roles and responsibilities of supervisors and supervisees. The agenda includes discussing guidance for supervision practice, the supervisor-supervisee relationship, and competencies for supervisors.
Overseas - Pre Arrival Services (CIIP) - Thomas Hopeocasiconference
This document provides information about the Canadian Immigrant Integration Program (CIIP), a voluntary pre-arrival program that helps skilled immigrants prepare for economic success in Canada. CIIP provides group orientations, personalized action plans, and connections to partners across Canada to give immigrants resources and a support network. Studies show CIIP clients find employment faster, at higher rates, and in their field of work compared to non-CIIP clients. The program aims to give immigrants a realistic understanding of opportunities and challenges in Canada.
The document discusses risk assessment and management for non-profit organizations. It defines risk as anything that threatens an organization's ability to accomplish its mission and preserve its reputation. The document outlines the board's role in overseeing risk management and delegating detailed risk assessment and mitigation tasks to staff. It also lists some major risks non-profits may encounter, such as loss of funding, fraud, natural disasters, and personal injury. Finally, it categorizes risks into financial, operational, and legal/regulatory types.
C6 settlement and emplyment service for disabilities employment resource cent...ocasiconference
This document lists the contact information for various employment and resource centres in Toronto, including their addresses, phone numbers, websites, and key contacts. Some centres provide specialized services for specific communities or disabilities. The centres offer services such as job search assistance, training programs, resume help, and other employment supports.
CIC Moving Forward With Settlement - Darlyn Mentorsettlementatwork
This document discusses expansions to settlement programming in Ontario under the Canada Ontario Immigration Agreement (COIA). It outlines 4 steps to existing programming expansion, including new programming like library partnerships and youth programming. It also discusses implementing changes, a coordinated language assessment system, occupation-specific language training, and welcoming communities initiatives. The document emphasizes stakeholder understanding, open dialogue, and a balanced approach to settlement service delivery.
The document provides an overview of key provisions of the Workforce Innovation and Opportunity Act (WIOA). It discusses WIOA's vision of an integrated, job-driven workforce system and its six broad goals. It outlines the four WIOA titles that fund core workforce programs and the requirements for state and local workforce boards, one-stop centers, youth services, and priorities for serving businesses and jobseekers.
The document summarizes a settlement service planning project in West Downtown Toronto that brought together over 60 organizations. The project aimed to enhance services for newcomers through improved coordination and involvement of service users. It developed principles of client focus, inclusiveness and cultural competence. The resulting strategy called for coordinated access to services, sufficient and appropriate services, and efforts to improve access, responsiveness and education around social inclusion.
The document summarizes a settlement service planning project in West Downtown Toronto that brought together over 60 organizations. The project aimed to enhance services for newcomers through developing a local service plan and coordination model. It involved research, community mapping, and discussions with service providers and stakeholders to identify service needs, gaps, strengths and existing collaborations. The resulting Settlement Service Strategy established goals and principles around employment support, language training, health support, information/referral, social inclusion, and coordination of services through improved partnerships, referrals and information sharing between agencies. Key learnings included the importance of early engagement and developing shared values to guide the planning process.
Ed Modernized Approach A1 C1 D1 Sp Os Englishocasiconference
The document summarizes key aspects of Canada's Modernized Approach Settlement Program, including:
- The program aims to support newcomers' language skills, understanding of Canadian life, employment opportunities, and social networks.
- Newcomers will receive needs assessments and personalized plans. Services include language training, employment help, and establishing community connections.
- Performance will be measured to ensure effective service delivery and comparable outcomes nationwide. The program combines previous authorities into a single coordinated approach.
The document discusses Ontario's developing immigration strategy and the changing landscape of immigration in the province. It notes that Ontario is establishing an expert roundtable and immigration strategy to better align immigration with economic goals and support immigrant integration. Recent federal reforms aim to increase economic immigrants and Ontario has seen a decline in this group. The unemployment rate for immigrants in Ontario is much higher than Canadian-born. Service providers must adapt to demographic trends and improve collaboration to achieve better immigrant outcomes.
The document discusses modernizing Ontario's settlement system to better support immigrants. It outlines shared objectives of maximizing immigration's contribution while ensuring immigrants can utilize their skills. It also emphasizes the need for an integrated, accessible system with flexibility, quality, and a focus on local needs and results. The vision is for a coordinated, client-centered system with defined outcomes, strategic partnerships, and responsive services to help immigrants integrate socially and economically.
The document discusses modernizing Ontario's settlement system to better support immigrants. It outlines shared objectives of maximizing immigration's contribution while ensuring immigrants can utilize their skills. It also emphasizes the need for an integrated, accessible system with flexibility, quality, and a focus on local needs and results. The system should have common performance standards and funding models to deliver innovative, dynamic programming across the province based on defined client needs and outcomes. There are opportunities to design programs around client needs, promote coordination between services, and develop consistent administrative processes.
The document summarizes the findings and activities of the Equality South West (ESW) project regarding migration in the South West region of England from 2008 to 2010. The project developed a Regional Action Plan to address challenges from migration such as exploitation, access to services, and community tensions. The plan focused on strengthening partnerships, utilizing migrant workers' skills, supporting migrant services, and adapting public services to migration needs. It set actions over three years for regional organizations to improve coordination and communication on migration issues. A new project was also launched to have migrants share experiences through electronic media and community advocates.
Regional Learning Partnership - South West and Central Waleswalescva
The Regional Learning Partnership (RLP) in South West and Central Wales plans skills strategies and facilitates skills development across the region. It has three key pillars: partnership and skills brokerage, a regional skills observatory, and an e-portal. The RLP engages third sector organizations through representation on its groups and activities like profiling research and economic training. It also facilitates a regional employment and skills plan that identifies needs, coordinates responses, and supports activities across themes like engagement, employment preparation, and professional development. Moving forward, the RLP will conduct employer research, establish specialist working groups, update skills mapping, and contribute to the Welsh government's skills implementation plan.
Media, Modernization and Millenials...What's the future of settlement work?guest6fde30
This presentation, for the Newcomer Organization Network of Peel, provides an overview of key trends and innovations that are and will influence the nature of settlement work and providing services to newcomers to Canada. It focuses on settlement funding "modernization", use and integration of social media in our work, and demographics of service providers, including desirable characteristics agencies should look for, regardless of age.
The document summarizes Uganda's budget transparency initiatives, which include developing a budget information website that provides data on national and local budgets. It allows users to search budget allocations and expenditures for different districts, sectors, and time periods. The initiative aims to disseminate this information more widely through a budget hotline and by working with local governments, civil society, and others to create feedback loops to improve accountability and service delivery. An evaluation will assess if providing budget information and training to local leaders increases knowledge, monitoring, and the quality of reporting and services.
This document provides information about output funding and reporting for organisations funded under the Community Services Act 2007 in Queensland, Australia. It introduces the concept of outputs as products or services delivered using resources and defines output measures to quantify outputs. The key reasons for introducing output funding are to better support the relationship between government and non-government organisations and implement reforms like common service agreements and funding legislation. Organisations will report on outputs delivered and associated measures like hours, places, or milestones through the OASIS system according to their service agreements.
DCLG Statistics User Engagement Day - Local Government FinanceDCLGStats
The document discusses plans by the Local Government Finance Directorate to improve engagement with users of their statistics. It describes holding a session to get feedback from users on how to better design data collection forms and processes. It also outlines upcoming statistical releases and events. Plans to improve user engagement in 2014 include reviewing how evidence is collected and used, exploring data visualization tools, and increasing visits to local authorities to understand user needs.
Monique Tremblay has over 20 years of experience working for Service Canada, including extensive experience developing and delivering training and providing guidance on Service Canada programs. She currently works as a Senior Program Advisor, providing functional direction and support to regions on service delivery. Prior positions include Business Expertise Advisor, where she delivered training and advised staff, and Citizen Service Officer, where she determined eligibility for benefits. She is fluent in both English and French and has a National Trainer Certification from Service Canada College.
The document discusses Illinois' implementation of the Workforce Innovation and Opportunity Act (WIOA). Key points include:
- Establishing an implementation task force, interagency team, and advisory groups to aid in strategic planning, policy development, and operations.
- Promoting regional collaboration through unified strategic planning, designation of regions, and coordinated services across core programs and one-stop partners.
- Requiring local workforce development boards to negotiate memorandums of understanding (MOUs) regarding infrastructure funding and service integration at one-stop centers.
- Aligning education, training, and career services with employer needs through sector partnerships, career pathways, and common performance accountability measures.
CITIZEN-CENTRED SERVICE DELIVERY-Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services
D. BRIAN MARSON
APO International Technical Expert
Co-Founder and Senior Fellow, Institute for Citizen Centred Service
(www,iccs-isac.org)
Colombo, June 2015
This document discusses India's progress towards achieving "Everyone Forever" (EF), which means ensuring everyone has sustainable access to water and sanitation services indefinitely. It notes that while coverage is nearly universal, over 30% of systems are not functioning properly. The document outlines factors like existing policies and investments that could support EF, but notes financing is not currently designed for long-term resilience. It proposes developing service delivery models, monitoring, and financing plans to achieve EF through collaboration between various stakeholders at national, state, district and community levels. Success would be measured by impact indicators like the percentage of people with reliable water supply meeting quality standards and user satisfaction levels.
Similar to Cic settlement summit presentation o nv8-day 1-no notes (20)
Naomi Alboim - New Directions in Refugee Re-Settlementocasiconference
The document proposes new directions for Canada's refugee resettlement program, including facilitating family reunification for refugees in Canada, expanding private sponsorship, improving support for government-assisted refugees, and enhancing refugee labour market integration. It recommends pilot projects matching refugees with jobs in communities and sectors needing workers, such as agriculture, tourism, and food processing. These projects would provide language training, cultural orientation, and ongoing support to help refugees find employment and integrate into their new communities.
Post- Secondary Programming and Services for Immigrants - Alex Irwinocasiconference
This document summarizes immigrant programming and services for immigrants at Ontario colleges, with a focus on George Brown College. It provides statistics on immigration trends in Ontario and the GTA, and an overview of programming options at Ontario colleges. Specific programming at George Brown is then outlined, including pre-entry advising and assessments, bridging programs, language and workplace skills training, and the role of the provincial CSIPS committee in coordinating immigrant services across colleges. Challenges from changing federal immigration policies are also noted.
If you're not counted you dont count - Notisha Massaquoiocasiconference
This document discusses the importance of communities conducting their own research to accurately represent themselves and address issues that affect them. It outlines Women's Health in Women's Hands CHC's research strategy and objectives, which aim to build knowledge about racialized women's health, foster leadership skills, and ensure research influences programs and policy. Their research priorities are set through staff and client surveys. The organization disseminates findings through knowledge-exchange forums and ensures partnerships with academics benefit communities. Conducting their own research allows issues impacting immigrant and racialized women to be properly addressed.
Agency of the Future Presentation - Mario Callaocasiconference
This document discusses an initiative called the Agency of the Future Project aimed at developing a new business model for immigrant service agencies. It seeks to adapt agencies to emerging opportunities and constraints by identifying and replicating innovative processes from settlement agencies. The project will analyze promising practices like a consortium of agencies assisting internationally-trained individuals and a welcome center system of immigrant service hubs. The goal is to establish new service lines that can be commercialized as social enterprises to give agencies a more business-oriented approach.
The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...ocasiconference
This document discusses the importance of communities conducting their own research to accurately represent themselves and address issues that affect them. It outlines how Women's Health in Women's Hands CHC started their research program in 1999 due to a lack of literature on women's health issues. Their objectives are to build knowledge about racialized women's health, foster leadership, inform programs/services, and ensure knowledge is shared widely. They conduct needs assessments and surveys to identify research priorities and have partnered with academics. The research aims to empower communities and influence policy. Accurate representation in research is critical so communities are not defined by weaknesses but by their strengths.
OCASI Summit Day 2 - Express Entry System 2014ocasiconference
The document outlines Canada's new Express Entry system for skilled foreign workers, which will launch in January 2015. It will manage applications for economic immigration programs like the Federal Skilled Worker Program online. Candidates will create an Express Entry profile, be ranked, and potentially receive an Invitation to Apply for permanent residence within 6 months if they have a job offer, provincial nomination, or are highly ranked. It aims to select candidates most likely to succeed and streamline the application process.
Using Community Research to inform Health and Social Policy for Immigrant And...ocasiconference
The Wellesley Institute conducts community-based policy research focused on the social determinants of health. They have supported community-based research approaches and policy-focused research grounded in local data. A case study described involved assessing health impacts of changes to Ontario's Interim Federal Health Program through surveys of healthcare providers, demonstrating how community data can inform policy. The Institute is also collaborating on a project gathering perspectives of temporary foreign workers on impacts of relevant policies through surveys and interviews.
Cic settlement summit presentation o nv8-day 2-no notesocasiconference
This document provides an overview and summary of settlement programs in Ontario from the perspective of Citizenship and Immigration Canada (CIC). It discusses trends in settlement service usage in Ontario from 2005-2013, including increases in the number of unique clients and services provided. The top needs of newcomers in Ontario are reported to be language training, particularly workplace-specific and skills-focused courses, and assistance with employment, including job search support and access to employment services. Partnerships with organizations and volunteers are highlighted as enabling successful service delivery.
A6 contribution agreement oct 23 semhar and carlyocasiconference
This document provides an overview of contribution agreements between organizations and the Government of Canada for providing services to newcomers. It discusses key aspects of the contribution agreement lifecycle including planning, assessing proposals, negotiating agreements, monitoring funding usage, and closing out agreements. The document outlines accountability requirements and defines the difference between grants and contributions.
The document discusses updates to Canada's immigration programs. It provides an overview of economic streams for both temporary and permanent immigration, including international students, temporary foreign workers, the Federal Skilled Worker Program, the Canadian Experience Class, provincial nominees, and business immigration. It also discusses funding and activities to support Francophone minority communities in Ontario.
The document discusses updates to Canada's immigration programs. It provides an overview of economic immigration categories, including temporary residents like international students and temporary foreign workers, as well as permanent residents under programs such as the Federal Skilled Worker Program. It also discusses funding and activities to support francophone minority communities in destination provinces like Ontario.
2. Presentation Outline
Introduction
• Settlement Priority Setting Cycle
• What We Hope to Achieve From The Summits
• The Four Pillars of Integration
Settlement Services in Ontario
• Settlement Services: Who is using them?
• Trends In Usage And Funding
• Results From Annual Project Performance Report (APPR)
National Perspective
• A Strategic Approach to Settlement Programming
• Looking Forward
• Next Steps
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3. Priority Setting Cycle
• In order to make better informed decisions regarding priorities, CIC is using
both existing and new means of information gathering.
• Summits are a brand new means to consult with established and new
stakeholders; increase our knowledge and understanding of the needs and
challenges in providing settlement services; and inform priority setting for
the future.
• The input you provide during this summit will create part of the evidence
base for our upcoming national Call for Proposals (CFP) priority setting, as
well as future policy development.
• Summits fit within a large, regular 5-year planning cycle associated with the
CFP.
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4. Consultations on
Needs
Engage key
stakeholders to discuss
local, jurisdictional and
national needs and
gaps
Establish national and
regional plans and
priorities (CIC)
National Call for
Proposals (CFP) and
assessment
Evidence Gathering
Collect and analyze
data on landings,
uptake of services and
progress towards
Deliver program and
report on activities,
outputs and outcomes
outcomes
Priority Setting
Implementation Funding Guidance
Ongoing
Ongoing
Year 2 (2014)
Year 2 (2014)
Year 3 (2015)
New Priority-Setting Cycle
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5. The Four Pillars of Integration
CIC has four pillars to Integration, which are the lenses by
which we organize our work:
• Creating a welcoming society;
• Language needs of new immigrants;
• Labour market participation; and
• Other core settlement services.
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6. Ontario at a glance
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• In 2005, the number of permanent residents in Ontario reached a peak of
140,526.
• Preliminary figures for 2013 show a modest increase in the number of
permanent residents (103,550 ), as compared to 2012 (99,150). The 2013
figures represent less than 75% of the 2005 figure.
Permanent Residents by
Category
Number of Permanent
Residents in Ontario
On the funding side…
• Funding is tied to the number of landings in the Province. For 2014-15, the level of federal funding
for settlement services in Ontario is $295.6M.
2012 2013
Number % Number %
Family class 31,970 32.2% 39,180 37.8%
Economic immigrants 49,180 49.6% 47,625 46.0%
Refugees (includes GARs) 12,595 12.7% 12,770 12.3%
Other immigrants 5,400 5.4% 3,975 3.8%
Total 99,150 100.0% 103,550 100.0%
Government-Assisted
Refugees 1,955 N/A 2,190 N/A
2005 140,526
2006 125,891
2007 111,316
2008 110,877
2009 106,860
2010 118,110
2011 99,459
2012 99,150
2013 103,550
7. Trends in the usage of Federal Settlement Services – 2005-06
to 2012-13
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160,000
150,000
140,000
130,000
120,000
110,000
100,000
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Ontario - Summary of Usage of Settlement services
(2005-06 to 2012-13)
Any Services
43.9% Increase
Info & Orientation
103.6% Increase
Language Training
2.3% Increase
Language Assessment
11.2% Increase
2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Number of Unique Clients
• More than150,000 clients used at least one settlement service during 2012-13.
• In 2012-13, the services usage in Ontario was almost 1.5 times the usage in 2005-06.
8. Usage of Settlement Services
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Data for 2013-14
– iCARE is very new and 2013-14 is a transition year. Some iCARE modules were launched at the end of the fiscal
year so it is difficult to get aggregate data for all services by province.
– To preserve the integrity of the data, we are presenting the 2012-13 figures and the 2013-14 iCARE figures that
are complete at this time. Starting in 2014-15, we will be able to present the analysis by province.
Type of services
Usage of Settlement
Services
(outside Quebec, Manitoba and British-Columbia)
Ontario
Unique clients used
at least one
settlement service
205,869
44.6% from economic class
26.1% from the family class
22.0% were refugees
150,564
40.8% from the economic class
29.4% from the family class
21.7% were refugees
Unique clients were
enrolled in language
training
59,388
38.3% from the economic class
34.2% from the family class
23.8% were refugees
43,547
36.3% from the economic class
36.9% from the family class
22.7% were refugees
Unique clients
received
information and
orientation services
147,897
44.3% from the economic class
23.7% from the family class
23.7% were refugees
110,171
40.1% from the economic class
27.6% from the family class
23.1 were refugees
2012-2013
What is available for 2013-14
– In 2013-14, across the country (outside
Quebec and BC) more than 260,000
permanent residents used at least one
settlement service.
Usage of Settlement
Services
Number
of Unique
Clients
Number
of Services
Number of
clients who
used support
services
Needs Assessment and
Referrals 90,405 119,497 30,569
Language Assessement 41,060 41,018 N/A
Language Training 50,275 75,969 N/A
Information and
Orientation Services 124,715 339,009 36,641
Employment-Related
Services - Total Count 11,962 37,671 1,408
9. General Information on Projects as Reported by Service Providers
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• In 2013-14, CIC received 538 annual project performance reports (APPRs), representing 529 contribution
agreements (CAs), from service provider organizations (service providers) across Canada. Of these, 267 APPRs
were held by Ontario service providers.
• Most projects provided multiple components of the settlement program.
In Ontario…
• The language training component was
the most frequently provided one; it was
included in almost 73% of the projects.
• On the other hand, it appears that the
development of settlement plans, as a
project component, was less prevalent
in projects in Ontario. It was included in
approximately 48% of the projects. This
is still more than the national average.
• There was, however, a significant
proportion of projects that included
needs assessment and referrals. This
was almost as important as the
language component.
0% 20% 40% 60% 80%
Needs assessments and referrals
Settlement plans
Pre-arrival plans
Information and orientation
Language training and
assessment
Employment related/labour market
Community connections
Ontario Canada (excl. QC, BC)
10. Partnerships
Over 95% of projects in Ontario were supported
by partnerships.
The most commonly identified project partner
was the community, followed closely by the
municipal government.
Partners’ contributions facilitated project delivery
by:
• Sharing information, knowledge, expertise
and research with service provider staff;
• Supporting mutual client referrals;
• Providing information sessions and
workshops, serving as guest speakers;
• Strengthening the services offered through
collaboration on projects and reducing
duplication across service providers;
• Enabling the provision of itinerant services
by providing space in other locations;
• Supporting the development of clients’
employment skills (connections to
employers, other employment supports).
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0% 25% 50% 75% 100%
Federal government
Provincial government
Municipal government
Private sector
Community
Ontario Canada (excl. QC, BC)
In addition to partners’ contributions, volunteers
supported projects in many ways, for example by:
• Assisting with clients’ language development;
• Helping with program-specific service delivery
or administration needs (e.g., serving as board
members);
• Providing assistance for clients’ learning
needs, such as being teaching assistants,
helping with homework or facilitating study
groups; and
• Forming partnerships in the community.
11. Enabling Factors and Promising Practices
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Service providers in Ontario, as in many other provinces, report overlap between enabling factors and
promising practices. The most common ones include:
• Leveraging partnerships with community organizations, such as employment services,
educational facilities, and multicultural councils.
• Raising awareness about available services among potential partners and clients.
• Providing targeted training opportunities for clients, such as:
o Language skills (e.g., ESL);
o Employment skills (e.g., writing resumes);
o Life skills (e.g., parenting, knowledge of Canadian culture).
• Hiring and retaining well trained multi-lingual staff members, who are typically better able to:
o Serve clients in a culturally sensitive manner; and/or
o Develop more adapted and innovative curricula to correspond to specific learning needs,
identified through needs assessments.
• Delivering holistic and blended services to clients (i.e., one-stop-shop) to correspond to identified
demands.
• Reaching multi barriered populations, such as women, youth and seniors by providing classes
based on these peer groups or through home visits etc.
12. Clients Needs
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• The analysis of the APPR
revealed that newcomers
in Ontario largely have the
same needs and require
the same services as their
counterparts in other
provinces.
• There are, however,
differences in how
frequently certain needs
are reported.
• The table represents the
most frequently identified
needs in the province.
Language
Training
Workplace specific courses (e.g. Job specific vocabulary)
Courses that are focused on a specific skill (e.g.
pronunciation)
A wider range of class offerings (e.g. classes at higher CLB
levels), availability of more classes overall to reduce waitlists
and meet training demand
Employment Additional assistance with job search
Access to employment counselling and information about the
Canadian workplace
Assistance with credentials, qualifications, licensure, and
support finding employment in the same or similar profession
Support services Transportation assistance
Affordable child care options
Peer Specific
Activities (Youth)
Employment services tailored to youth
Access to extracurricular activities and academic supports
Citizenship
Preparation
Assistance navigating changes to citizenship regulations
Access to citizenship preparation classes
Mental and
Medical Health
Needs
Access to knowledge about the Canadian health system and
culturally sensitive health services
Access to culturally sensitive mental health supports
Housing Access to affordable housing options
13. Settlement in Canada
• A Working Vision
– Strategic Approach to Settlement
– Focus on the future
– Moving Forward: Express Entry
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14. Moving Toward A More Strategic Approach to Settlement
The Past… The Present…
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“Patchwork quilt” approach to
programming
Continuous Intake for proposals
FPT meetings
Academic and Applied Research
Individual Program and Pilot
Evaluations/Review
Comprehensive Cycle of Continuous
Improvement
National CFP 3 year cycle (including NSC and
Summits)
Nationally comparable services with regionally
specific interventions
Review of iCARE data and APPR
Results of Service Provider Surveys
Assessment of national and regional immigration
trends
Multilateral Agreements with
Provinces/Territories
LIPs, RiFs, IECs
Deepened Collaboration with FPT Partners
(Pan-Canadian Helping Immigrants Succeed
Action Plan, Pan Canadian Framework for the
Assessment and Recognition of Foreign
Qualifications, National Settlement Council)
15. Current Priorities
CFP 2012 Objective: To establish comparable services across
Canada and enhance program standards.
• Newcomers have access to direct services:
– Welcome to Canada
– Standardized needs assessments and settlement plans
– Living in Canada Tool
– Portfolio-Based Language Assessment (PBLA) and Tutela.ca
– Job-search workshops, job-bridging programs and mentoring
– Care for Newcomer Children
• The settlement sector and broader community are supported:
– Expansion of LIP model across the country
– Collaboration with settlement sector to explore staff training and engagement
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16. Focus on the Future : Settlement Programming
• Collaborative Approaches: Integrate collaborative and consultative practices into
programming decisions and engage partners and stakeholders early and often in
areas of shared responsibility.
– Employer engagement;
– Community Partnership Planning;
– FPT Language Strategy; and
– FPT Action Plan
• Innovation Agenda: Seeking to create new partnerships within the private and
public sector, leverage new resources for integration and support broader
engagement.
– Social Innovation;
– Use of Technology; and
– Online Community of Practice
• Labour Market Focus in all areas of programming and all segments of the
newcomer population.
– Pre-arrival expansion and enhancement of services
– Foreign Qualification Recognition (FQR)
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17. • Canada understands that the immigration system needs to be fast, flexible and
responsive to labour market needs. In light of this, in January 2015, a new model
called Express Entry, will be put in place.
• Express Entry will be a required pre-application stage for four existing
economic immigration programs:
– the Federal Skilled Worker Program;
– the Canadian Experience Class;
– the Federal Skilled Trades Program; and
– a portion of the Provincial Nominee Program.
• Individuals who express interest and meet the criteria for one of the four federal
programs will be admitted to the Express Entry pool and be ranked against other
candidates.
• CIC will only issue an Invitation to Apply for permanent residence to the
highest-ranking candidates, such as those with job offers or Provincial
nominations or with attributes shown to lead to success in Canada’s economy.
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Focus on the Future: Express Entry
18. • To ensure a successful immigration program, Canada will continue efforts to
have newcomers and citizens participating to their full potential in society.
From efficient selection to…a seamless integration
• Express Entry is an
innovation that will:
– Improve processing times and
eliminate backlogs by aligning
application intake with
processing capacity;
– Make it possible to select the
best candidates, not just those
who applied first; and
– Give provinces, territories, and
employers a direct role in
economic immigration.
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Fostering an efficient immigration-integration continuum
• For integration, the
Government of Canada will:
– Develop future policy
directions for settlement
programming; and
– Move forward with the launch
of future Call For Proposals
(CFP) for settlement services.
19. Next Steps for Summit
• Your engagement at this summit, and your willingness to share your
experience and insight is vital to our understanding of the unique
context of the settlement community in Ontario.
• The results of these next few days will give us a deeper awareness of
the gaps and needs of newcomers, as well as the challenges that you
face in delivering settlement services.
• We will also gain knowledge about opportunities and best practices,
which will inform and influence our priority setting for the national Call
for Proposals (CFP) along with our overall policy development for
settlement and integration.
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