1. C o n f i d e n t i a l R e s u m e P a g e | 1
STRATEGIC SENIOR EXECUTIVE WITH PROVEN ABILITY TO DRIVE EXCELLENCE AND SHAPE
SERVICE DELIVERY FOR INDIGENOUS AUSTRALIANS THROUGH CREDIBLE LEADERSHIP AND
COMPLEX DECISION MAKING
Independent executive with hands-on experience in management of diverse Indigenous focused programmes

Proactive policy advisor with highly effective influential power and expertise in leading complex and risky assignments

Charismatic and courageous leader with ability to design strategies to achieve each programme’s strategic intent
PROFILE
 Diligent Regional / General Manager with 20 years’ experience in driving excellence and exceptional service delivery of
Indigenous programmes through strategic planning, innovation, independent decision making, building high calibre
leadership teams, management of effective key stakeholder relationships and provision of high level strategic advice.
 Resilient and dependable senior executive with proven track record of delivery of policy and program outcomes and KPIs
through effective people and workflow management strategies, credible leadership and building capability and
responsiveness whilst managing multiple executive level projects that address high level Indigenous Affairs.
 Extensive experience in presentation of Indigenous related content at multiple national conferences including self-developed
material being published as part of conference papers; design and delivery of DFV programs to multiple schools and
functions; and most importantly co-writing of ‘It's not your fault [kit] : Domestic Violence Education Program / written by
Andrea Cassidy and Kerrie Hooper for the Women's Shelter’.
 High level expertise and in-depth understanding of community and cultural protocols across various Aboriginal and/or Torres
Strait Islander groups/communities with ability to build and nurture deeply engaging relationships with key
stakeholders/internal and external agencies, influence key decision makers and increase the profile of government services in
the community.
CAREER HISTORY SUMMARY
QUEENSLAND POLICE CITIZENS YOUTH WELFARE ASSOCIATION
General Manager - Indigenous Programs 2013 – Current
Zone Development Manager – Far North Qld / North West Qld / Indigenous PCYC 2010 – 2012
State Indigenous Programs and Services Manager - Indigenous PCYC Branches 2005 – 2010
Principle Project Officer - Palm Island PCYC 2004 – 2005
Community Partnership Coordinator – Central Qld / North Qld 2000 – 2004
ROCKHAMPTON WOMEN’S SHELTER
Children’s & Women’s Support Worker 1994 – 2000
KEY COMPETENCIES
Indigenous Affairs programme design,
management and execution
Representation of the organisation at
external conferences / functions
Capacity to build effective work
relationships with diverse parties
Results focused leader with ability to
build organisational capability
Workforce and strategic planning /
effective operational management
Management of multiple high profile
Indigenous issues simultaneously
Prolific communication skills within
remote and diverse work environments
Expertise in preparation of executive
briefs and Ministerial advice
Management of high volume budgets
for multiple grants/programs [$10M+]
KEY CAREER SUMMARY
General Manager Indigenous Programs | Queensland Police Citizens Youth Welfare Association 2013 – Current
Andrea Cassidy
Shailer Park, QLD 4128 | 0402 200 057 | dac89@bigpond.net.au

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KEY RESPONSIBILITIES
 Manage remote workforce consisting of 85 staff [65% identifying as ATSI] delivering PCYC Indigenous Program outcomes
across 40 Qld Communities
 Act as the representative delegate on behalf of PCYC responsible for the governance of the State Government’s Indigenous
Community Sport and Recreation Program [2.5 yr contract valued at $9.3M]
 Assume full responsibility and accountability for management of the establishment of new PCYC operations within the
Palm/Doomadgee and Aurukun PCYC locations requiring collaboration across numerous community/government and
community stakeholders to achieve a highly consultative and culturally responsive service delivery model through PCYC
ACHIEVEMENTS:
 Establishment of the Indigenous Program Development Unit within PCYC [$12.6M]– assembled high performing Senior
Management Team; built the workforce disbursed across 40 Qld Communities; governed a portfolio of 22 funding contracts
in partnership with local/state/commonwealth government, community, philanthropic and corporate sector stakeholders.
Zone Development Manager – FNQ / NWQ / IPCYC |Queensland Police Citizens Youth Welfare Association 2010 – 2012
KEY RESPONSIBILITIES
 Fostered a high quality operational framework within the PCYC Branches across Far North and North West Queensland
 Managed the challenge of working across two diverse business models [i.e. Indigenous and Mainstream PCYC Branches]
and in particular the disparity in operations with intensive work required around maintenance of funding streams
principally responsible for driving the Indigenous Branch operations
 Cultivated strong working relationships and acted as the medium between the branches and the State Office operational
units to ensure corporate governance processes are effectively applied
 Monitored and ensured all business and program development opportunities are acted upon to ensure the financial
viability of the branch operations allowing for quality service delivery to their respective communities
 Provided financial analysis of branch operations and reported monthly and quarterly to the Executive on branch position
identifying opportunities or threats that impact upon the financial viability, including WHS and potential branch exposure
ACHIEVEMENTS:
 Profit Maximisation for the Mt Isa Branch / Operational Success / Funding and Sponsorship - Through intensive support
extended to the Mt Isa Branch addressing key operational areas such as HR, facility maintenance, program delivery, branch
profitability was increased by 80% situating this branch in the best financial position it has rated over the past 10 years .
I successfully built a high performing talent pool capable of delivering the desired outcomes; addressed the deficient areas
of branch operations; sourced the necessary funding applications and associated sponsorship to address critical facility
maintenance issues; focussed on provision of community programs; and maximised the opportunities for income through
effective relationship management with the key income source for the branch via the School Age Care.
State Indigenous Programs & Services Manager |Queensland Police Citizens Youth Welfare Association 2005 – 2010
KEY RESPONSIBILITIES
 Assumed full strategic, operational and management responsibilities of the Mornington Is, Yarrabah, Palm Island locations
and played a pivotal role in the establishment of the Doomadgee PCYC in 2011
 Identified multiple funding sources, submitted the relevant tenders and managed the contracts through to completion
 Managed the process of delivering program funding outcomes as per contractual obligations through to audit to finalise the
funding accountability process
 Established extensive networks across the government, community, philanthropic and corporate sectors to support
ongoing funding allocation to the Indigenous PCYC operations
 Addressed increased challenges associated with operating a multi-disciplinary service model within very remote Indigenous
locations with a high Indigenous workforce
ACHIEVEMENTS:
 Senior Level Negotiations - Due to the extra demands associated with supporting Indigenous PCYC Branch operations I
successfully negotiated with the QPCYWA Board of Directors for the establishment of a specialist position to address the
Indigenous Community Development arm of the Company. The result being the establishment of the State Indigenous
Programs & Services Manager position within the company.
 Multiple Funding Projects / Negotiations - I successfully negotiated in excess of $5 million of funding across forty-nine [49]
various grant streams sourced through tiers of Government, philanthropic and corporate sector to drive the operations
across the four [4] Indigenous PCYC Branches.

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EL1 Palm Island PCYC Project Officer |Queensland Police Citizens Youth Welfare Association 2004 – 2005
KEY RESPONSIBILITIES:
 Managed the establishment of PCYC operations within the Palm Island Community over a period of six [6] months
 Identified and acted upon funding opportunities through to negotiation of funding contracts
 Supported the core operation of the branch and identified new opportunities with both State and Commonwealth
government streams
 Networked the PCYC operations within the Palm Community and invested government agencies
 Established branch operations through resource/equipment purchasing, employment and training of branch staff,
development of branch procedures and activities program
ACHIEVEMENTS:
 Operational Management / Funding - I successfully negotiated $900k of operational funding from various State and
Commonwealth Government streams to support the operational platform of Palm Island PCYC. I established branch
operations in partnership with Government partners and the installed Branch Manager in a very challenging environment
due to the increased political agitation within the local community.
Community Partnership Coordinator – CQ / NQ |Queensland Police Citizens Youth Welfare Association 2000 – 2004
KEY RESPONSIBILITIES:
 Provided operational support to seven [7] PCYC Branches through community networking, delivering targeted training,
programs and funding submission development to support PCYC Branch operations
 Transferred to the NQ Zone within a year where I actively supported ten [10] PCYC Branches in rural and remote locations
inclusive of Indigenous Communities
 Managed multiple vocational and training projects including the consultation with key stakeholders funding submissions,
HRM, coordination of training delivery, project management inclusive of budget and progress reporting through to final
acquittal process
 Managed the challenges of project delivery due to the often rural/remote nature of their locations which spanned across
Rockhampton, Townsville, Mt Isa, Cloncurry, Innisfail and Yarrabah.
ACHIEVEMENTS:
 Operational / Key Stakeholder Relationship Management - In-line with a major QR corporate sponsorship arrangement
[2000-2004] I successfully managed five [5] vocational and training projects funded under the Department of Employment
and Training’s ‘Community Jobs Plan Project’.
Each project represented a collective funding investment up to $400k requiring complimentary funding to be sourced from
various streams to support project delivery.
A collective total of 55 young people were afforded employment and training opportunities through these projects with a
70% success rate achieved that resulted in project participants transitioning into meaningful employment or further
training as an outcome.
Children’s & Women’s Support Worker |Rockhampton Women’s Shelter 1994 – 2000
KEY RESPONSIBILITIES:
 Provided counselling support, information and referrals in partnership with various relative support agencies to ensure that
the needs of the ‘child witnesses to domestic violence’ were being adequately addressed
 Undertook key roles in providing information and intensive support primarily to children [5-15] and their mother’s whilst
they resided within the shelter
 Provided intensive support primarily to children [5-15] and their mother’s beyond their stay at the shelter and supported
their integration back into their community
 Undertook intensive work with mothers to support their parenting skills and understanding of the ‘child’s needs’ during the
time of crisis
 Provided targeted activities for the family unit and supported referrals to further assist their circumstance
ACHIEVEMENTS:
 Co-authored “It’s not your fault” This Domestic Violence Education Kit targeting 6-12 year olds schools children - In
response to the children I supported through my role at the shelter, I developed a targeted educational program targeting
primary school children.
The program addressed the misconceptions of Domestic Violence and provided valuable education around identification of
domestic violence in the home. The kit also served as useful tool-box for getting help.
I linked this program into ten [10] local schools presenting it at each school. This program was nationally published and was
presented by myself at a national conference on Domestic Violence.

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EDUCATION / PROFESSIONAL DEVELOPMENT
Children’s Commission Blue card | [RN:184490/5] Current
Certificate | Senior First Aid Current
Certificate Executive Leadership | UQ Business School 2014
Measuring Social Return on Investment [SROI] | Master Class - Social Ventures Australia 2014
Certificate IV in Occupational Health & Safety | Evocca Training 2012
Aboriginal & Torres Strait Islander Cultural Awareness Certificate | Sunshine Coast TAFE 2012
Townsville Regional Award Recipient | Child Protection Awareness Award 2006
Certificate IV Community Services Youth Work | Youth Sector Training Council 2002
Certificate IV Assessment and Workplace Training BOSZ40198 | Australian Professional Training Institute 2000
Bachelor of Teaching | Central Queensland University 1993
Senior Certificate | Yr 12 Gilroy College [Ingham] 1989
Driver License | [C Class No:033 295 285]
REFERENCE EXTRACTIONS:
“….Andy is an excellent communicator across all levels in a very diverse Zone setting. She displays a high level of initiative and
continually provides quality decision making and judgment in dealing with difficult matters in remote communities. Andy is an
excellent leader who has established strong working units in difficult communities.”
[Gary Penny – GM Operations QPCYWA, 2012]
“….Andy, I want to thank you for your professionalism and focus to the objective of developing a much-needed facility for the
Doomadgee Community. Doomadgee PCYC and this community are blessed to have someone so passionate "leading the
charge". And while it may not be fully appreciated in the short-term, as the years go by I'm certain you will look at this
achievement with pride and satisfaction.”
[Greg Mitchell – Govt Engagement & Community Officer – Regional Operations Centre, Mt Isa, 2011]
“Congratulations Andy in developing good working relationships with the Palm Island Community to deliver the required
outcomes in very difficult circumstances.” [Bruce Walker – Director Palm Is Government Coordination Centre DOCs, 2005]
“….Andy your efforts are to be commended in delivering a quality youth training and employment program that has achieved real
results for the Indigenous Youth of Yarrabah.” [Owen Paige – CEO QPCYWA, 2003]
“….Congratulations Andy on a quality program (It’s Not Your Fault) for the forgotten victims, the kids! This program lifts the lid
on Domestic Violence and the need to keep it a secret at home.” [Ray Clark – Regional Crime Prevention Coordinator, 1996]
REFEREE DETAILS
Paul Stewart
Assistant Commissioner
Community Contact Command
Queensland Police Service
P: [07] 3364 6762
M: 0417 749 227
E: Stewart.paule@police.qld.gov.au
Inspector Keiryn Dermody
Programs Manager
Road Policing Command
Queensland Police Service
P: [07] 3099 6052
M: 0433 674 624
E: Dermody.KeirynM@police.qld.gov.au
Danielle Regeling
Assistant Secretary / Regional Manager [A/g]
Gulf & North Queensland
Department of Prime Minister and Cabinet
P: [07] 4417 1012
M: 0417 733 067
E: danielle.regeling@network.pmc.gov.au
Rob Fiedler
Senior Sergeant
General Manager - Operations
QPCYWA
P: [07] 3909 9535
M: 0412 383 910
E: Rob.fiedler@pcyc.org.au
Mark Walker
Company Secretary
QLD Aboriginal & Islander Health Council
P: [07] 3328 8561
M: 0438 610 806
E: Mark.walker@gaihc.com.au