A New IT Service Management Solution Shifts Perception of IT at MedifitSamanage
ot only did Samanage meet their must-have needs upfront, once the team participated in demonstrations and actually started using the solution they realized that they could check off some of their “nice-to-haves” as well, which included service management, and cross-functional use.
Laser Focus for Success in Managed Services and Cloud ServicesJason Caras
Go vertical or stay horizontal? There has been a lot of talk in the managed services community about that decision. One option is to take a more blended approach — diversifying your customer focus, but specializing around one particular technology solution, such as security or managed services. That focused competency approach has led to extreme success for Tampa, FL, MSP IT Authorities. Co-CEO Jason Caras has watched his 7-year-old managed services business post at least double-digit growth from the start. Like those numbers? Read on to find out how Caras and his cofounder and Co-CEO Jason Pollner profited by building their IT company as a pure managed services practice.
This program is for insurance producers, insurance agency principals and managers, insurance company managers & staff, and anyone else who needs to understand and be able to manage doing business in today’s fast paced and real-time world. The class will explain the trends in insurance agency technology and how they are changing the way you interact with your clients and prospects.
A New IT Service Management Solution Shifts Perception of IT at MedifitSamanage
ot only did Samanage meet their must-have needs upfront, once the team participated in demonstrations and actually started using the solution they realized that they could check off some of their “nice-to-haves” as well, which included service management, and cross-functional use.
Laser Focus for Success in Managed Services and Cloud ServicesJason Caras
Go vertical or stay horizontal? There has been a lot of talk in the managed services community about that decision. One option is to take a more blended approach — diversifying your customer focus, but specializing around one particular technology solution, such as security or managed services. That focused competency approach has led to extreme success for Tampa, FL, MSP IT Authorities. Co-CEO Jason Caras has watched his 7-year-old managed services business post at least double-digit growth from the start. Like those numbers? Read on to find out how Caras and his cofounder and Co-CEO Jason Pollner profited by building their IT company as a pure managed services practice.
This program is for insurance producers, insurance agency principals and managers, insurance company managers & staff, and anyone else who needs to understand and be able to manage doing business in today’s fast paced and real-time world. The class will explain the trends in insurance agency technology and how they are changing the way you interact with your clients and prospects.
A quick guide for those on the front line of business! Read more about creating business value, improving your customer's experience, driving revenue growth and reducing operating costs.
For more information: http://www.kofax.com/solutions/cross-industry-solutions/customer-engagement
Samanage IT Asset Management Solution Decreases Time Spent Managing Hardware ...Samanage
While he was primarily focused on finding a new IT asset management solution, he discovered that Samanage also had a service desk/ticketing side to its platform, an added bonus for him.
The presentation gives an Introduction to Material Design Guidelines for designing beautiful UI/UX and how to design Material apps on Android using various libraries and bunch of protips to design beautiful apps.
a. Introduction to Material Design (What is Material Design)
b. Benefits of using Material Design in Android
c. Using Android Support Library (1st party libraries) to build Material apps
d. Using 3rd party to build Material apps
e. Protips
Sage CRM Success Story - The blueprint to success for Zest PublicationsDavid Beard
Sage CRM has transformed the way Zest do business by providing greater visibility of its customers. Through customised dashboards and reports, Zest are now able to react faster when sales are made and provide the customer with an excellent personalised service.
A quick guide for those on the front line of business! Read more about creating business value, improving your customer's experience, driving revenue growth and reducing operating costs.
For more information: http://www.kofax.com/solutions/cross-industry-solutions/customer-engagement
Samanage IT Asset Management Solution Decreases Time Spent Managing Hardware ...Samanage
While he was primarily focused on finding a new IT asset management solution, he discovered that Samanage also had a service desk/ticketing side to its platform, an added bonus for him.
The presentation gives an Introduction to Material Design Guidelines for designing beautiful UI/UX and how to design Material apps on Android using various libraries and bunch of protips to design beautiful apps.
a. Introduction to Material Design (What is Material Design)
b. Benefits of using Material Design in Android
c. Using Android Support Library (1st party libraries) to build Material apps
d. Using 3rd party to build Material apps
e. Protips
Sage CRM Success Story - The blueprint to success for Zest PublicationsDavid Beard
Sage CRM has transformed the way Zest do business by providing greater visibility of its customers. Through customised dashboards and reports, Zest are now able to react faster when sales are made and provide the customer with an excellent personalised service.
Capture Revenue, Lower Operating Cost and Optimize Client Service through Con...Apttus
The Legal Department of Ecova identified opportunities to leverage the treasure trove of data contained in contracts to increase overall business performance. Learn how the Chief Legal Officer and Legal Operations at Ecova implemented Apttus CLM in an innovative way and established a CLM Center of Excellence blending internal staff and Sumati Apttus CLM Certified Developers to efficiently deploy Apttus CLM.
The secret behind 7 efficient distribution companies Sage
The owners and managers of modern distribution companies know how important it is to ship orders on time and to provide great customer service.
In this SlideShare, you can see seven real-world examples of how distribution companies are using Sage CRM today to become more productive and efficient and to grow their business.
CRM stands for customer relationship management, and this software can help you become more profitable. Discover more on SageCRM.com.
Datamatics brings a heightened level of rigor to the HRO processes focusing on operational excellence, technology enablement and data-driven metrics allowing the organisation to focus on core issues such as talent management, training and learning operations.
Stitely & Karstetter, PLLC needed a way to optimize workflow in order to save time and gain a competitive advantage. To increase profit margins, the firm switched from Lacerte® tax preparation software, which it had used for 14 years, to CCH Axcess — the award-winning, cloud-based tax preparation, workflow and firm management solution. Visit CCHGroup.com/DigitalTaxWorkflow to learn more!
Sage 300 Construction and Real Estate (overview)Kerri Davies
Running a better business starts with running better software. You’ve worked hard to get your company where it is today. While investing in new software technology can help you get to the next level, it’s not a decision you’re about to make lightly. We understand. Fortunately, choosing a new system doesn’t have to come down to sprinting ahead, planting your foot, and pushing off into the unknown.
Banham Security - Connecting Sage X3 to Sage CRMDavid Beard
Moving to Sage X3 was a natural move for the company, as it had already standardised on Sage solutions elsewhere in the business, successfully using Sage CRM and Sage Payments solution
Sage CRM Success Story - Hotel Grand Chancellor (Australia)David Beard
'The system has encouraged communication & collaboration as well as the transparency promoting collective cross-selling'
The system has given the hotel group a more eficient system to manage sales activities with existing and prospective customers
Sage CRM Success Story - Gaches Chimie (France)David Beard
'What we have now with our CRM tool is a collective and shared memory', say Gaches Chimie. With full visibility of its commercial chain and repeated contracts, this leader in chemical distribution and logistics now has a one-stop systems to share business information.
Sage CRM Success - TAK Products & ServicesDavid Beard
TAK Products & Services has been a supplier of laminates and finished edgings to the furniture industry in Asia since 1989.
TAK has grown by around 35 per cent, putting a strain on the company’s CRM system. Being able to integrate so easily with Sage 300 ERP was the main reason they went with Sage CRM.
Integration between Sage CRM and Sage 300 ERP has seen a 40 per cent productivity improvement. The single system has helped sales engage more efficiently with customers and given management a much better view of the business.
Careology started life with an off-the-shelf Sage line 50 system, which handled the financial side of the business. It also used a manual, paper-based systems for patient care and inventory control.
“Sage Line 50 coped admirably, but we suffered from an overall lack of visibility of our business. This manifested itself as difficulties in managing stock and coordinating delivery of medication to our healthcare professionals to align with scheduled visits to the patient.
Incredible streamlining of patient data ensures a fast, appropriate and joined-up response, with a completely personalized service to patients. Having patient information all together in one place has given Careology an increased control over the its expanding business.
FIMM is an industrial solutions company who provide detergents used during the ultrasonic cleaning process of industrial parts.
With the implementation of Sage CRM, FIMM can now keep track of its sales process and team which has had a positive effect on overall sales.
Sage 100 CRM has helped increase sales because we now have the ability to update prospect records and report on customer visits.
Sage Success Story - Sign + Digital IrelandDavid Beard
"Moving beyond customer calls as a 'milk-round' to a pro-active process for developing or monitoring leads as the business developed"
Sage CRM and Sage 200 ERP ‘making it easy’ for Sign + Digital to connect all functions and departments within the company so that it could truly serve its customers better and provide them with an exceptional and more proactive service.
Sage Success Story - Tecnopacking SpainDavid Beard
"Our strategy has been to expand our market to become a national company, and to diversify our range"
"We required a solution that would enhance the company’s financial analysis capacities; to provide a more powerful program for managing and supporting the sales team and to integrate production cycles into the overall management process."
Sage CRM and Sage ERP X3 have enabled the integration of its regional offices with head office and also give travelling salesmen access to real-time sales data when they are out in the field. The company’s salespeople are now fully equipped to carry out their tasks without having to be in the office.
"We have high turnover in our sales team and this is a problem. Every salesman has a personal file. When one of them leaves us, we lose much of the history of the relationship and we can’t leverage on it."
Sage CRM has allowed Orapi to completely overhaul its sales organization and detailed reporting on sales activity has increased productivity throughout the business.
"Nowadays, our sales team are out on the ground more often and orders are the better for it,”
Sage Success Story - Nissan Motorsport AUDavid Beard
A central portal for all communications, and the ability to easily manage contractual agreements and renewals.
Having increased efficiency within the team ensures efficient partner communications with Sage CRM - also helping the company streamline its sales processes and prepare key management information.
Sage Success Story - Everhards (Germany)David Beard
"A contact’s activities are all clear at a glance - who delivered, ordered or purchased how many of which items, and when."
Everhards GmbH (Ltd.) was founded in 1920 and specializes in the field of surgical instruments and medical equipment.
Sage Success Story - Enablis (Australia)David Beard
Sage CRM replaces Enablis’ previously deployed Microsoft Dynamics solution which was unable to scale with the growth of the business and would have required considerable customisation to handle the functionality required to handle a fast increasing customer base.
"we’ll be able to keep latching on additional functionality and scale as our business requirements change. This flexibility is important to us."
Sage CRM connecting information for Catalan telecommunications, CATE. Providing broader segmentation of their database, the product's implementation has driven efficiencies into their contact management capabilities.
Duplicated customer information is now eliminated and efficient reporting makes information much more accessible.
Interactions with customers are now visible from their sales, marketing and support departments.
Integrated with Sage Logic Class ERP enables them to optimize sales efforts and win more business.
Sage Success Story Imagine Car - FranceDavid Beard
With Sage CRM and CTI, more people now manage these calls: we not only improve the quality of our customer relationships but also, gain greater in-house productivity.
The tyre wholesaler adopted Sage CRM as a prospect and customer management tool to strengthen its customer tracking processes, develop its sales force and manage the operations of its call center.
L’Union des Industries Chimiques (UIC) is an industrial union body representing the chemical industry & manages over 5000 contacts spread over 1,400 different institutions.
"To improve the quality of our management of the rights of our members and our exchanges with them, we had to modernize and centralize our membership database,"
UIC choose Sage CRM to centralize and optimize the management and monitoring of its members.
Thanks to Sage CRM, UIC can now optimize the management and monitoring of its membership’s privileges and fees. It can also accurately target their membership base using the email marketing integration feature.
Somgas is a leading firm in the gas facilities, pipelines and consulting sector.
Sage CRM “fits like a glove” within the business whilst reducing its administrative costs by 30 percent.
The Partner, MaesByte, not only “has been able to get the best out of the tool,” but made the installation “very easy,” allowing adjustments to the different fields of action implemented for Natural Gas and its different offices.
PayMe recognised the need for a CRM solution that would drive down the cost of business through efficiencies & generate business intelligence reporting.
Integrating Sage CRM & their accounts delivered ROI on the new system within 17 months saving PayMe $55k per year in audit activity.
Due to the integration of Sage ERP with CRM and more, they are able to conduct business rapidly and with the trust in their systems that they hold the same single source of accurate information.
Sage CRM managing the relationships between doctors, nurses and specialists throughout South Africa - the goal is to make Sage CRM the engine that powers the business.
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
What is the point of small housing associations.pptxPaul Smith
Given the small scale of housing associations and their relative high cost per home what is the point of them and how do we justify their continued existance
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
1. Stockton-on-Tees Borough
Council reduces costs with
a customized version of
Sage CRM
Sage CRM
Customer Success
being deployed cost-effectively and
where they will have most impact. In the
past, we could record where our team’s
time had been spent; however, we could
not use the system to plan resources
and identify efficiency savings.”
The solution
In early 2008, the Borough’s ICT team
helped the department to draw up a list
of six potential providers of a new
system. In the end, the Borough chose
TCM (Timebase Case Management)
from Tricostar.
Julie says, “Tricostar offered the best fit
to our specification and, from the
demonstration, seemed to be quite
intuitive and logical to use. This was a
major factor in our decision; TCM
looked the easiest and most user-
friendly of the systems we reviewed.”
Stockton-on-Tees Borough Council
provides a wide range of services to a
thriving area of the Tees Valley. Over
186,000 people live and work in the
Borough’s towns and villages.
The Legal Services team supporting the
Council’s work handles a wide variety of
matters every year. It has received
recognition from the Audit Commission
for delivering best value, and it is
committed to achieving high standards.
The challenge
The Legal Services team had been
using a basic time recording system.
This provided limited information and
had reached the end of its useful life. In
drawing up specifications for a
replacement, the department extended
its requirements beyond time
management.
Julie Grant, Head of Legal Services,
explains, “We need to be able to
demonstrate value for money in
providing services. To achieve this, we
must know that our time and people are
Customer
Stockton-on-Tees Borough Council
Industry
Government
Location
UK
Solution
A customized version of Sage CRM
has allowed them to monitor the time,
level of service and cost implications
involved with a matter.
Results
The implementation of Sage CRM has
not only improved time recording, It has
built up a knowledge base that is
visible to all staff, allowing fee earners
who are taking on a new category of
work to get up to speed more rapidly.
The time spent on the manual
administration of documents has
decreased, allowing more time to be
spent on cases and increase
productivity.
Challenge
The Legal Services team had been
using a basic time recording system
that provided them with limited
information. They needed a solution that
would fulfil their requirements beyond
time management and demonstrate
value for money in providing services
and give them the ability to plan
resources.
Solution
Sage CRM was customized to include
TCM (Timebase Case Management)
and it was also integrated with
Microsoft Outlook. The implementation
has resulted in an essential detailed
management tool for the Borough and
sagecrm.com
2. ‘Court Bundling has
been a godsend.
Without it, we couldn’t
have coped with the
workload and would
have had to employ
more fee earners.’
Julie Grant, Head of Legal Services,
Stockton-on-Tees Borough Council
This means that fee earners taking on a
new category of work can get up to
speed more rapidly, as they have all our
combined experience to draw on.”
The service has been improved, too,
“We have a centralized store of
information, which is invaluable in
enabling us to instantly put our hands
on details relating to current matters.”
About a year ago, Stockton Legal
Services added Timebase Court
Bundling, and Julie is enthusiastic about
the difference this has made in reducing
the manual administration of documents
associated with cases.
She says, “Ensuring that the right
documentation is in place is ultimately
the responsibility of our solicitors. Now,
with Timebase Court Bundling they can
feel confident delegating this task to the
clerical team and devote more of their
time to the issues that need their skills
and expertise. Their confidence in
electronic court bundling has grown
and grown – I don’t think they’d ever
want to take the job back!”
Templates and wizards make it easier to
set up bundles, while the contents,
index and page numbering are all
updated automatically with every
document change. “Even just having
automatic pagination has saved a lot of
time,” says Julie.
Everything is tracked electronically,
while having a full, coordinated
electronic document means there is
always an accurate master document.
And if pages are removed at court, no
time is lost having to search for them.
The Borough purchased TCM (a
customized version of Sage CRM).
First impressions of TCM proved
well-founded, according to Julie:
“Thanks in great part to support from
Tricostar and the work they did behind
the scenes, the transition to the new
system was quite seamless and our fee
earners and clerical staff took to it very
quickly. One day for implementation;
some training in its use; and off we
went. The team could readily see how
TCM would make their jobs easier.”
The system is integrated with the
Borough’s Microsoft Outlook
applications. Fee earners are able to file
emails against the correct case at the
click of the button, as well as being able
to use Sage CRM completely within the
Microsoft Outlook interface.
The benefits
Since its implementation, TCM has
become an essential management tool.
Julie says, “We can monitor the time
and cost of the people involved in a
matter and, in analysing the work
coming in, build up a picture of trends.
This enables us to devise a more
accurate service plan. In the past, we
might have had a feel for what was
happening in terms of workload trends,
for example identifying a rise in child
protection cases. Now, we have the
detail to analyze whether employees are
effective in their roles and are providing
the right level of service.”
Julie says TCM contributes to
performance management too. “At
appraisal time, managers can view an
employee’s case-load and compare it
with that of other team members.”
However, it’s not just improved time-
recording which has brought such value
to the work of the department. TCM has
created an electronic filing system
which stores matters under different
‘work types’, for example ‘highway
agreement’ or ‘right to buy’. Using the
work type as a search term, staff can
then find previous examples of the
matter in hand.
“We’ve been able to build up a
knowledgebase of precedents on TCM,
which is visible to all members of staff.
Sage CRM
Customer Success
sagecrm.com
3. The Tricostar team continues to provide
responsive support. “They’re really
excellent and it’s very reassuring to
know they’re there. If ever there is a
problem – fortunately rare – they grasp
it very quickly and do everything they
can to find a resolution without delay,”
says Julie.
“Another good thing about Tricostar is
that they always seek suggestions for
the future development of the system
and act on our feedback.”
The future
The department’s commitment to
increasing efficiency has become even
more important in the current economic
climate. Julie is planning to utilize the
additional support TCM can provide,
“With the pressure on local government
budgets, we don’t have the facility to
increase our physical resources.
Therefore, we have to do everything we
can to increase the speed, accuracy
and consistency of our work.
Introducing workflow management
through TCM will help us to achieve this.
Tricostar have offered to come in and
help us to get started.”
Sage CRM
Customer Success
sagecrm.com