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Lkce12.emergent patternsit ops
The document discusses the application of Kanban in IT operations, highlighting challenges related to work interrupts and task visibility in distributed teams. It emphasizes the importance of understanding dependencies and skill levels within teams to manage risks effectively. The author also suggests strategies for visualizing work processes and the impact of disruptions on project outcomes.
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Lkce12.emergent patternsit ops
- 1. Emergent Patterns Emergent Pa+erns for Kanban in IT Opera6ons for Kanban in IT Operations Dominica DeGrandis @dominicad
- 2. Emergent Patterns Emergent Pa+erns for Kanban in IT Opera6ons for Kanban in IT Operations Dominica DeGrandis @dominicad
- 3. Like the wave,work is a moving target Jeff Bezos, CEO Amazon Photo by Stephen Chernin, Bloomberg
- 5. Emergent Pa+erns for Kanban in IT Opera6ons
- 6. 3 of the top ten are in IT 10 Most Hated Jobs, CNBC, Daniel Bukszpan, Aug 2011 h+p://www.cnbc.com/id/44038159?slide=1 Survey conducted by CareerBliss of hundreds of thousands of employees conducted by CareerBliss
- 7. Worst hated job#8 Technical Support Analyst
- 8. Worst hated job#1 Director of Information Technology
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- 17. Connecting Porto Alegreto San Francisco, Ohio and Bangalore The World is flat, Agile Tips Aug 2011
- 19. Kanbanops material on distributed teams.
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- 25. Making Interrupts visible Operations Investigate Implement Buyoff Done Planned 25% Unplanned 75%
- 26. Pattern - The Goalie Handles small interrupts Rotates weekly Expands knowledge base Gains flexibility in team
- 27. What is thethreshold for creating a ticket? Transaction cost vs. value
- 28. Pa+erns for Task Size Policies Example: If < n min, just do it Excep6ons…. 1. Dependency 2. Only Brent knows how to do it 3. Visibility of small tasks in repor6ng
- 29. Showing impact ofInterrupts Interrupts Investigate Doing Buy off Done Ongoing Project S = 1 day, M = 2-3 days, L= 1+week (LT)
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- 31. A look atcross board dependencies
- 36. Board Policies Colors: Product Unit Work 1) Priority in list is Top-most, right-most. TechOps / Intern Work 2) Only AST Traffic Team members can add work items to Blockers Incoming. Policies / WIP 3) Team members will update board at the end of the day. (more updates are possible but not required). Ticket # PU or Project 4) When work item is done the user should determine if it belongs in the For Review pool. 5) Only work of more than 30 minutes goes on the board. Title of the Work Item 6) The PU / Project must be noted on the right side of the ticket. 7) Deadline dates on lower right and circled. Interrupts 8) Individuals can stack their own work items. Work Date completed Start date or due date
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- 41. Kanban Design forVisibility on Specializations Operations Board Investigate Committed Test Delivered SysAdmin Jason Config/Automate Kris Network/Monitor Pat DBA Mark Security Joe Visibility on types of demand
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- 43. Skill Level Rankings Example 10 yrs exp or 10,000 hours of practice, mentors others. Master Knows when to break the rules. Journeyman 6-9 yrs exp, can handle > 80% of requests, trains others. Practitioner 3-5 yrs exp, can handle > 50% of requests. Novice 1-2 yrs exp, in training Newb Newbie
- 44. Tools & skilllevel of team Puppet Apache Ruby MySQL Oracle Linux
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- 50. What’s the point? Show the risk in your organisation. Dependencies, Interrupts and Specialization increase risk. Consider visualizing them. Visualizing risk is powerful for IT Operations teams.
- 51. Achtung! Consider the context It’slikely different. Using another design for your situation can be dangerous.
- 53. Sources 10 Most Hated Jobs, CNBC, Daniel Bukszpan, Aug 2011 h+p://www.cnbc.com/id/44038159?slide=1 Kanbanops Yahoo Group tech.groups.yahoo.com/group/kanbanops/ Kanban, Successful Evolu6onary Change for Your Technology Business, 2010 David J. Anderson, @agilemanager h+p://agilemanagement.net/index.php/kanbanbook/ Photo credits Peahi, North Shore of Maui, Hawaii Ron Dahlquist Shot of Jeff Bezos, Stephen Chernin, Bloomberg Waimea Bay, Oahu, Dec 2004 Marco Garcia, Ge+y Images Alii Beach Park Haleiwa, Oahu, Oct 2012 Veronica Carmona, Oahu Visitors Bureau The World is flat, Agile Tips, Aug 2011, h+p://agile6ps.blogspot.co.at/2011/08/world-‐is-‐flat.html CNBC ar6cle on 10 most hated jobs: Tetra Images, Ge+y Images David Malan, Photographer's Choice, Ge+y Images
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