To watch this webinar replay, please join us here: https://info.dynatrace.com/apm_wc_devops_journey_series_tips_around_the_world_na_registration.html DevOps: Cultural and Tooling Tips Around the World DevOps! One of the most abused terms in the software industry over the last few years. One of the reasons for this is that the term can mean something totally different, depending on what your role is, and what kind of business you are in. Yet, it is a very real practice with solid benefits that allow companies to build better quality software faster, and with lower cost and risk. In this 30-minute “secret sauce” session, Andreas Grabner, DevOps Activist at Dynatrace, shares customer learnings and best practices from DevOps adopters around the world. You’ll gain insights from questions like: • What does DevOps really mean for developers, testers and operators? • How do companies like Facebook deploy twice a day without big issues? • How does DevOps work in industries like finance, government, and healthcare where tight regulations exist? • Is Dev responsible for Ops? Or only if you are working in a Cloud environment? • What is different and unique as we move from old-fashioned on-prem software to hybrid and Cloud apps? • Why is talking to people the forgotten DevOps tool?

1. Confidential, Dynatrace, LLC
DevOps: Cultural and tooling tips
from around the world
Andreas Grabner, DevOps Activist, Dynatrace
@grabnerandi
Join our Podcast Series bit.ly/pureperf

2. #2 State of DevOps#1 DevOps Primer
#4 Cultural & Personal Tips#3 Technical & Process Tips

3. #1 DevOps Primer

6. Image from https://fanart.tv/movie/241/natural-born-killers/

9. “In the last week there were
67 deploys
of 496 changes
by 18 people”
Flickr DevBlog, December 17th 2008

10. @ Amazon: “You build it, you run it”
– Dr. Werner Vogels, CTO - 2006

12. … just like Software, Organizations
should be refactored regularly!
To achieve “DevOps Fairy Tale Status” ☺
Many that try realize that …

13. #2 State of DevOps

14. Driving Factors for DevOps Adoption?
https://puppet.com/resources/whitepaper/2017-state-devops-report/
• Speed to Market
• Operational Efficiency
• Lowering Costs
• Better Quality
• Employee Retention *
• Technology Disruption
* Employees are twice as likely to recommend their employer to others

15. High Performers vs Low Performers:
Speed Gap Closing but Quality Gap Increasing
https://puppet.com/resources/whitepaper/2017-state-devops-report/

16. DevOps Adoption Challenges
Technical Complexity DevOps promotes choice:
“the best stack for your problem”
Bad Quality DevOps today mainly driven by Biz
“faster to market” but not “quality to market”
Alert Drowning Tool diversity results in way too many
“non actionable alerts”
Disruption of
Traditional Ops Teams
Overwhelmed with change/work
“IT-less IT Teams”
My Blog: https://www.dynatrace.com/blog/devops-adoption-challenges-from-around-the-world/

17. #3 Technical & Process Tips

18. GorankaBjedov
Full Story on our Podcast Series bit.ly/pureperf

19. 6-8 Week Boot Camp

20. Release 1st, Optimize 2nd
Success Criteria
Fix-It Ticket
Features

21. Canary Releases

22. Push Karma

24. 1 Monolithic App
6 Weeks to DevOps’ify App
Goal: Cloud Continuous Delivery
Dev take Ops Ownership

26. Cycle Time
Avg. Bugs per Test
10.5 Days
Oct 2015 Apr 2016
30 Days
2.785.79
SPEED of Delivery
QUALITY of Delivery
~3x
faster
50%
less bugs
Full Webinar: https://pages.awscloud.com/devops_dynatrace_june_2017.html

27. 50 350 90 749
Shift-Left at

28. Regressions
Detected
Every Test
Key Metrics per Test

30. Shift-Left at
50 350 90 749
43x RT 0 OOM’s Sync / Wait

31. Dynatrace YouTube Channel: bit.ly/dttutorials

32. 2major releases/year
customers deploy & operate on-prem
26 feature releases/year
500 prod deployments/day
self-service online sales
SaaS & Managed
2011 2017
sprint releases (continuous-delivery)
1h: Code -> Prod6months
major/minor release

33. https://www.devopsdays.org/events/2017-toronto/program/andreas-grabner/

34. Dev: Shift-Left - Architectural Regression Decisions
= Capturing Application Metrics
+ # of Images, # of JS, Load Time …
+ # of SQL, # of Logs, # of API Calls, # of Excepts ...
== Functional Passed / Failed
31k
Unit/Int-Tests / hour
60h
UI-Tests / Build

35. Dev: Shift-Left - Architectural Regression Decisions
Regression
Baseline Every Metric of every Test Stop the Pipeline Early!
https://github.com/Dynatrace/ufo

36. dynatrace.com/ufo
3d print: dynatrace.github.io/ufo

37. Mark Tomlinson
“Performance Sherpa”
Host of www.perfbytes.com

38. “If you can impact the
[performance of the] code
before it is written, then and
only then, can you consider
your work to be performance
engineering. Otherwise, you
are just doing testing.”
- Jim Duggan, Gartner

39. Continuous Performance as Self-Service
1 Create JIRA Ticket for Performance Feedback
Next Continuous Test Cycle picks up Request
Performance Feedback back on JIRA Ticket
2
3
1 2
3

40. Continuous Performance @ Dynatrace
“Performance Signature”
for Build Nov 16
“Performance Signature”
for Build Nov 17

42. The “Bad App” List
What’s Next?

43. “The List”
What’s Next?

44. “The List”
What’s Next?

45. #4 Culture & Personal Tips

46. DevOps == Devs on Call?
Rotating Shifts
(Trade Shifts with others)
Incentives
(pay internet at home, parties …)
EVERYONE is on Call
Including CTO
Shadowing Ops
Learning by doing!
?
“You Build It, You Run It!”, Amazon

48. 11 min - Mean Time Between Interruption
25 min - Mean Time To Deep Work
Study “Brain, Interrupted”: http://nyti.ms/1fdkVUT

49. Foreground and Background Teams
also applies for “Devs On Call”

51. Andi: “Hey Karolina!! Quick Q!:
Who could help me with technical questions on AWS!!??”
Karolina: “Well … I think I can help you. What exactly do you need?”
2 Weeks Later in Boston – Face 2 Face
Karolina: “Good we finally meet face 2 face.
I really thought you were an a…..”
Andi: “??? WHAT ???”

52. 7% verbal
55%
body language
38%
tone of voice

53. Why I choose email/chat?
What I loose?
I am in control!
I can edit!
I can end the conversation!
I can do it in a “boring” meeting!
Spontaneity
Connectedness / Relatedness
Unexpected problems
Unexpected solutions

54. Pick up the Phone or Video Chat vs Email
Managers: Lead by Example, Make time for Talk!
Distributed Teams: bring them together from time 2 time
Design for conversations: Standups, Offsites,
Lunchroom, Open Workspace

55. DevOps is about … … creating more value …
… making money faster …
… by also making your life
easier!

56. Join us to learn more about
“Scaling DevOps for Cloud”
• Dynatrace DevOps Series Micro-site
• Dynatrace Scaling DevOps for Cloud
• Dynatrace Blog on DevOps
• Dynatrace Resource Center on DevOps
• Dynatrace On-Line Performance Clinics
• PurePerformance Podcast Series

57. www.dynatrace.com